Shaw Communications Customer Service Issues

I am experiencing conflicting server messages on both my iPad and computer. When trying to order items online, I encounter issues where the commands are not being received when clicking on submit. Even with online banking, I face difficulties signing in as the commands seem unresponsive. Despite assuming it was due to high internet demand at home, the problem persists. My iPad and Mac Air devices are currently not functioning as expected. I would appreciate any assistance in resolving this matter.

Hello, my name is David J., and I am a tenant residing at [redacted] Watson Road in Chilliwack, BC. The homeowner and Shaw account holder is Haden Y. I have previously contacted Shaw for assistance with an internet issue. The problem persists as the modem keeps disconnecting users intermittently, causing frustration. After extensive troubleshooting, both independently and with tech support, where the modem was checked and rebooted from their office, the issue remains unresolved. I was advised to reach out if the problem reoccurred to arrange for a technician to visit. I am seeking prompt assistance. Thank you.

I'm having issues with my MagicJack not working with Shaw since I switched from Telus in December [redacted]. I managed to solve the problem by installing a powered router extension and connecting the MagicJack to it instead of directly to the Shaw Blue Curve Modem/Router. The Blue Curve Modem/Router lacks sufficient power to support the MagicJack. I found a new powered extension that has one input and four outputs, allowing me to hardwire up to five devices. It's frustrating that Shaw is still not aware of this limitation with their equipment.

On Tuesday, April 7, I encountered an issue with my TV cable in Calgary. After an hour-long call with a representative, they determined I needed a new blue curve TV player. I received the replacement on April 14 and followed the self-connect instructions, but I still had no cable after troubleshooting. It has been 8 days now, and I'm still without TV service. Is it possible to have a service person visit my home to resolve this? - Gene Swain, [redacted] Millrise Pt. SW, Calgary, AB, [redacted]

Due to the Covid-19 virus, my son needs to work from home. We've only had regular service until now, but I want to upgrade our plan so he can access what he needs for his job. I typically do my banking over the phone, but it's slow and payments take too long to process. I've been a victim of identity theft, so I avoid banking online, although my son can manage his finances online. We don't have a credit card by choice, but given the current situation with Covid-19, I see the necessity of one. I would like to upgrade our plan and arrange for payments to be deducted from my son's account. His salary is deposited every two weeks at the same bank where I do my banking. Please assist us with this as soon as possible.

Subject: Issue with Email Delivery I've encountered an issue with my Shaw email account ([redacted]). Lately, various messages, even from contacts, have ended up in my trash folder. Notably, emails with attachments from my financial advisor have not been showing up in my inbox, trash, or webmail, causing me great concern. Furthermore, an email sent to both myself and my wife only appeared in webmail, not in my inbox or trash. I urgently need to resolve this issue. Despite trying to contact Shaw's support line (with a 40-minute wait time and no call-back option), I couldn't get assistance. Can someone please help me address this problem? Thank you, Dan Leah

I recently purchased a new Sony TV XBR800g and connected it to my Arris Gateway box, successfully reprogramming my Shaw remote. However, I encountered an issue when attempting to place the Shaw box inside a cabinet below the TV with a door. The remote fails to control the box when the door is closed. Despite trying to use the IR blaster provided with the TV by plugging it into the corresponding jacks on both the TV and Gateway box, the issue persists. I sought assistance from Shaw's customer service, but the representative was unfamiliar with the IR blaster. Various instructions I found online recommend pointing the little pods in front of the Shaw box after plugging the blaster into the TV, but this method also proved ineffective. Any suggestions or tips to resolve this problem would be greatly appreciated.

Good morning, I recently received a letter from Shaw requesting the return of a Digital Phone Terminal, which I am unfamiliar with. When Shaw personnel came to pick up my modem on March 10th during my move, I believed that was all I needed to return. I also had a chat with Jordan on April 1st regarding a billing issue that was resolved. I no longer reside at the address mentioned and have never had a Digital Phone Terminal. My current address is #[redacted]-[redacted] Smith Street N.W., Calgary, AB, T3B 6J9. You can reach me at [redacted]. Thank you for your assistance. Regards, HL.

Hello, I recently contacted shaw.ca to inquire about their two-year SHAW internet service as a loyal customer. I was interested in their special rate for SHAW 50 at approximately $50/month for the first 12 months and about $74/month for the remaining 12 months. However, when I spoke with a SHAW customer service representative, this offer was not mentioned. As a loyal customer, I believe I should be eligible for this special rate. Can you please adjust my account to reflect the two-year special package instead of the $74/month rate for the entire period? I am located in Burnaby, BC at [redacted] Strathmore Ave. Thank you for your assistance. Sincerely, Ken

I have been a loyal Shaw customer for over 25 years. Due to the challenges posed by the COVID-19 pandemic, my family has been struggling to make ends meet. As a result, we had to discontinue our Shaw home phone service and cut other expenses. Unfortunately, amidst the chaos, I forgot to return the Shaw telephone equipment. I was surprised to see a $50 penalty charge on my recent bill for the unreturned equipment. Under normal circumstances, this charge might be justified, but now is anything but normal. I believe it is unreasonable given the current situation. After years of loyalty to Shaw, I feel disappointed that there was no courtesy reminder before adding the penalty charge. Considering the extraordinary circumstances and my history as a good customer, I kindly request the reversal or removal of the penalty charge. Thank you.

Since October [redacted], I've experienced persistent service issues, despite multiple technician visits. The latest technician recommended wireless cable boxes which exacerbated the problems. Issues include voice commands not working, remote delays in changing channels, and black screens on Netflix and YouTube. Sometimes channels overlap and the system freezes. Transitioning to wireless setup exacerbated the situation, causing remote and voice command failures, hindering access to shows in the bedroom. Despite ongoing credits, the problems remain unresolved. I was even advised not to pay the bill until the issues are fixed, risking a service cutoff. I'm willing to pay for functional services but have concerns due to unresolved issues since October [redacted]. I seek a resolution and urge a senior manager to address these issues promptly.

Hello, my account number is [redacted]-[redacted]. On Friday, August 28th, I contacted your technical support regarding issues with my Shaw services - Internet, TV, and phone - experiencing disruptions throughout the morning. Despite my efforts to explain that I had all three services, the technician seemed to only focus on the Internet problem. After some troubleshooting where he suggested replacing my modem, all services spontaneously came back online and have been working fine for 72 hours. I received the new Shaw box unnecessarily and would prefer not to set it up as it would entail resetting WiFi for various devices. Can I return the new box with the provided shipping label, keep it for future use, or must I install it? Thanks for your guidance in this matter.

My TV has been rebooting abruptly during programs. Unexpectedly, a "Refresh" message appeared when I turned it on without my prompting. When trying to access my "Shaw Direct" account, I could only find my cable account, which was unhelpful. Despite reaching out for assistance through chat, I received no reply for over three hours, prompting me to end the conversation. After also leaving my cell number for a callback through the toll-free line, I did not receive a response. Can the original issue be addressed? Is a new control box necessary after having this one for years? Should I consider a new dish after 26 years with the current one? Interestingly, this morning, everything seemed to return to normal when I checked the TV. I would greatly appreciate a quicker response.

I had a conversation with a representative at Get Human, but I didn't get his name. I inquired about the price for the Horse Racing channel, but he mentioned it only comes in a package for $16. Since I pay for cable through Shaw but not for TV, I questioned the need to pay Shaw for the channel when I can access it on my computer. When I asked him to pass along my feedback to a supervisor, his response was rather rude, saying I'm lucky to have internet. I pay Shaw for my internet service. It was not a good experience; he abruptly ended the call. The Get Human system didn't allow me to express my dissatisfaction, as the menu kept looping when I tried to press 1 to connect. I also wanted to ensure my email address wasn't saved, but I couldn't confirm with him as he hung up.

I am a Shaw customer with internet, TV, and phone services. I had encountered issues with the main box connected to the input cable. After speaking with a customer service representative, a new box was sent to me along with a prepaid mailing sticker for the old box. I followed the instructions, installed the new box, and returned the old one by mail. However, I was surprised to see a charge for the new box on my bill despite returning the old one as instructed. I reached out to request a reversal of the charge, but it seems the issue was not resolved. I appreciate Shaw's usual reliability and service but would like this billing error corrected promptly to avoid any further inconvenience. Kindly reverse the charge and update me on the status. Thank you, G.B. - Sept 6, [redacted] Account [redacted]

Regarding A/C [redacted] [redacted], We were informed verbally about a new rate on August 10, [redacted], to be effective from August 21, [redacted]. We were instructed to pay the billed amount on the July 21 invoice, with the new rate being backdated and a credit applied to the August 21 statement. However, the new invoice shows no new rate or credit. I received the new contract in the mail this week, which confirms the conversation with Bovan on August 10. I would like clarification on the amount owed to Shaw and when the proper invoicing will be finalized.

I called today to add channels to my satellite dish. Most channels were added except the HBO package I wanted. The conversation occurred around 2:30 this afternoon. I've been on the phone for over an hour trying to fix this. Maybe my husband should handle it as this has been disconcerting for me. Being a senior citizen, this whole process is unnerving. I'm not sure why my original request wasn't completed. My account number is [redacted]. My name is Leslie Willson, and I live at [redacted] des Chenes Dr, Sault Ste Marie, Ont. I've been on the phone close to an hour now with no response. Totally unimpressed. My husband ordered the Sunday sports package costing $[redacted]. We are good customers.

I previously contacted you on September 6th regarding a $[redacted] overcharge on my bill in the last two months. The issue arose from returning a box to Shaw at a location in the Toronto area using the provided return sticker. The package was shipped through Canada Post with the company's sticker, but I cannot locate the tracking number as my wife may have discarded it by mistake. I want to resolve this discrepancy promptly to avoid further complications with Shaw. I insist that I returned the box and will not pay the bill. Kindly address this matter within your organization. Thank you, Gordon B. Morinville, AB

I received my Shaw Direct bill via email today and noticed that it was higher than the usual $[redacted].75. Upon reviewing my current statement, I found a $6.99 charge for a Pay Per View/Video on Demand movie named "Le Lion" on September 13, [redacted], resulting in a total of $[redacted].51 instead of $[redacted].75. I do not recall ordering this movie as I have a Netflix subscription and do not use the pay per view service on Shaw Direct. I reside alone, so no one else could have made this purchase on my behalf. My account number is [redacted]-[redacted], and I am Renee Lotts. I kindly request the removal of this charge and an explanation regarding how this occurred. Thank you for addressing this promptly.

Tonight, I had an issue at Shaw’s (#[redacted]) around 8:50 p.m. when I couldn't find the Wunderbar Bologna at the Deli. After waiting and seeking help at the front desk, I was informed that the deli closed around 8 p.m. I am a loyal Shaw’s customer, visiting the store 3-5 times a week, especially close to closing time due to the current COVID-19 situation. This experience was disappointing, as I drove specifically for this item and was unable to get a rain check as the sale expired. I kindly request a rain check or gift card for the missed purchase. Thank you. - Jayme A. from Upton, MA, [redacted].