Shaw Communications Customer Service Issues

I'm having an issue with my new TV setup. My main TV is linked to the gateway via an HDMI cable, and when I try to turn off the TV, it also shuts down the gateway. I've tried turning off the TV directly using the TV buttons instead of the remote but encounter the same problem. The time it takes for the gateway to boot up again is too long for my liking. I've made sure to pair the TV with the remote and even unpaired the gateway with the remote, but the outcome remains the same - both devices power down whenever I try to switch off the TV using any method.

I made a payment of $[redacted] on June 30, [redacted]. Today, I received an email from your company stating I owe $[redacted] to $[redacted] immediately or they will disconnect my service. This situation is concerning as I already made a significant payment at the end of June. Last month, my service was cut off on my payday, making it difficult to manage my bill for Shaw services. I will not pay for a service that was already covered. If my service is disconnected just days after a $[redacted] payment, I may have to consider switching companies. I am tired of these high monthly invoices and threats of service discontinuation if I don't make additional payments promptly. This cycle needs to end.

I wanted to inform you that I am currently on Medical EI and unable to work. I understand that my account ([redacted] [redacted]) is overdue, but my bi-weekly cheques are small, and I have other expenses to manage. I am expecting a payment from EI next week and will try to catch up on my bill. I may need to request an extension, but I prefer not to enter into a formal payment arrangement due to potential changes in my situation. I am committed to resolving this as soon as possible. Please refrain from making phone calls regarding this matter. Thank you. Tammy N. [redacted] B Houghton Rd Kelowna, BC V1X 7G2

I have encountered multiple issues with Shaw, mainly regarding inaccurate information and inefficient service. I terminated my Shaw account upon vacating my apartment on Nov 30th. Even after returning the equipment on Dec 7th, I was promised a $3.48 credit, but instead, received a bill of $[redacted].69 for January [redacted]. Despite my attempts to cancel the service when leaving the country from Oct 4th, [redacted], to March 28th, [redacted], I was incorrectly informed that I couldn't break the contract and ended up paying $[redacted] for the six months I was away. When I questioned the billing upon my return, Shaw was unresponsive, offering only half the amount weeks later after extensive waiting on calls. I agreed out of exhaustion. It's clear that these actions are intentional, and I demand a credit of $[redacted] unjustly taken, along with the $[redacted].69 and $3.48. I have no intention of using Shaw in the future and expect a prompt response within 5 business days. Thank you, S. Fancy.

Dear [redacted] and [redacted], While on holiday in the EU for a month, we need a reliable email service. However, starting June 16, we've experienced constant email rejections with a "Warning: send failed" message from your server, all in MST time. Our attempts to send a long email to friends and family with 18 addresses were continually rejected, as well as test emails between my spouse and me, despite other emails going through. I managed to send the long email by dividing it into batches of 4 addresses each in the "To" field, as using "CC" or "BCC" always failed. Could you please review our account in more detail and advise on what might be causing this issue or what we need to do differently moving forward? We are away until July 13 and urgently need to stay in touch with loved ones. Your assistance with this matter is greatly appreciated. Thank you, Clive & Kathy

I am frustrated with the inconsistent TV service I and other residents in my building are experiencing. I am tired of contacting customer support and enduring long wait times with no resolution. The constant "no signal" message when turning on the TV is getting old, despite following all troubleshooting steps. The recurring issues affect the whole building, leading to a collective need for immediate assistance. The frequent disruptions require urgent attention to restore reliable service for everyone.

Issue: My account (G. Scott, [redacted]) and Father-In-Law's account (Y. Fujimoto, [redacted]) are mixed up. Resolution: Requesting to keep accounts separate. History: While attempting to update pre-auth. billing, faced problems with User ID and P'word. Created a new ID but received a message that "YFUJIMOTO" ID would be deleted, suggesting an account mix-up. Tech Support advised to activate My Shaw account, but it pulled up my Father-In-Law's account, causing further issues. 1. Unable to access my account. 2. Accidentally changed User ID and P'word for Father-In-Law's account. Requesting assistance to resolve the confusion. Thank you.

My PVR stopped working after a power outage. Three different Shaw agents insist that I need an active cable subscription to access the content I have saved. Despite explaining that I purchased the PVR and had a special request fulfilled to access my content without channel access, they accused me of lying. They claimed it's impossible to access saved content without a subscription. Despite being a loyal customer for six years, I was called a liar and thief. They refused to let me speak to a manager and hung up on me or transferred me to a department that didn't answer.

Dear Support Team, I have been experiencing issues with my 5G service for almost a year now. Despite being charged $[redacted] per month (up from the previous $55), I have not been receiving the promised 5G speed. I have a screenshot available to share once a reply option is provided. While I appreciate the special offer, I feel it's unfair to pay the increased amount without receiving the service I signed up for. Having been a customer due to my parents' recommendation, I trust in your service's reliability. However, the current situation is disappointing. I believe I am entitled to a refund for the difference in charges since I have been paying for high-speed internet but only receiving mediocre service. If this issue is not resolved, I may consider switching to another internet service provider. I hope you can address this matter promptly. Thank you, Sneha

I needed help with an email issue on webmail and was directed to Just Answer experts on the 14th. While some of the problem was fixed, there were still issues. I tried again on the 15th, going through different experts who were unable to resolve the problem until I reached Chris. Chris offered to help online for a fee (order #ID [redacted]1-[redacted]), which I paid $55.29 for, but there was no successful resolution. As more experts tried to help, I declined another online offer and informed them it was an ongoing issue, leading to the work order being canceled. I request a refund for the two fees paid.

I have called multiple times and been placed on hold for as long as 2.5 hours, only to get disconnected by both customer service reps and supervisors when seeking assistance. This is unacceptable. I only wanted my services restored after paying $[redacted] with just $[redacted].50 left on my bill, yet they still wouldn't reconnect me. I explained that I rely on the internet for emergencies with my three toddlers at home. Shaw's treatment is rude and inconsiderate. We will be switching to a more affordable and caring provider since Shaw has provided the worst service and customer care we've experienced. I will leave negative reviews on multiple platforms to reflect this disappointing service from Shaw. Sincerely, F.

I've been waiting for 2 hours for Shaw customer service to add and remove some channels, but I can never get through before they close for the night. This situation is frustrating. I want to speak with a real person instead of just looking at a computer screen. How can we solve this issue? Shaw's customer service needs improvement. They should hire more staff to address these problems. Thank you.

Today, six times I was on my computer working, and your promotion page kept replacing my work page, which is not acceptable. I need you to refrain from doing this and understand the impact it has on my work. I kindly request three months of free service to make up for this interruption. In the future, please communicate with me via email rather than interrupting my computer usage. I need assurance that you comprehend the consequences of this issue and will not repeat it. Please acknowledge this email so we can discuss this further. Thank you.

I have been experiencing an issue with the sound on Global TV Channel 8. Unlike other channels, Channel 8 has been silent. This problem occurred during the 11 pm news yesterday and continues this morning during news broadcasts. Interestingly, sound only comes on during local Kamloops business commercials. Other commercials and news broadcasts remain silent. It would be helpful if Global could display a notification about technical difficulties if the problem lies with them.

I am encountering an issue while trying to watch Netflix. I keep receiving a message stating: "Having trouble accessing these titles for you right now. Please try again later." If this problem persists, it may impact my ability to pay my bill. It is important to note that other providers offer similar services in the area. Feel free to reach out to me at [redacted] regarding this matter. I am a dissatisfied customer as I expect the service I signed up for to be provided promptly.

I created a new internet account on January 2, [redacted], under the name Richard Mugridge. I am currently within the 10-day Buyer's Right to Cancel Period and would like to terminate the contract. I spent over 3 hours on the phone yesterday and over 4 hours today, calling from Australia, without any response from your agents. Waiting another 8 hours to speak to someone is not acceptable to me. Please provide me with a postal address where I can send a registered letter to formally inform you of my decision to cancel the contract.

During Christmas, my voicemail stopped working. I haven't contacted Shaw about this or made any changes in years. My account is current, and I'm requesting Shaw to fix my voicemail at no extra charge. I reached out on Shaw chat today, but had issues on Friday and Saturday. On chat, they requested my Visa info for a $5 fee. Before finalizing the payment, I was alerted by Visa of suspicious charges. This made me doubt the site's security. I never share my Visa information online for this reason. The voicemail issue isn't due to anything I did, so I'm hoping for a resolution without further delays. Thank you.

I am having trouble accessing my Shaw email account. My login attempts are unsuccessful, and I am unable to reset my password as I am not receiving any emails from Shaw. This issue has been ongoing with my Apple computer. Despite contacting Shaw support, the last technician advised me to try accessing my Shaw email via myshaw webmail using Safari before suggesting I contact Apple. I have verified my details with Apple, including the necessary information for connecting to Shaw mail successfully. While I can access Gmail and Apple Mail without any problems, my Shaw mail remains offline and unresponsive.

For the past three weeks, our neighborhood has been experiencing ongoing issues with pixilation, freezing, and no on-demand services, making TV watching impossible. Despite contacting agents and scheduling a technician for the 19th, it seems the problem lies outside of our own system. I would appreciate billing adjustments due to the poor service. As a long-standing customer of 30 years, I have typically been satisfied until recent months. Given that my husband relies on TV for entertainment especially during his illness, these service disruptions greatly impact our daily lives. Thank you, Dede Hamilton.

I am currently at my mother's house, where she uses Shaw Cable services. Unfortunately, the service has not been working for about three months now. As my sister, Colleen Colonna, who originally set up the service, is currently traveling abroad, I am assisting my mother, Doreen Butt, in resolving this issue. Please schedule a technician to visit and fix the problem. My mother was unaware of how to contact you and has been without Shaw services for three months, resulting in no TV programming available to her. I do not personally have Shaw services and was unable to find a way to fix this problem. Kindly coordinate with my mother to send a technician to address the issue. Her address is #[redacted] - [redacted] Grandview Hwy S, Vancouver. Please ensure that my mother receives an email notification at least one day in advance with the time and date of the technician's visit. Considering she has been unable to use the Shaw TV service during this time, there should be no charge for the technician visit. I only recently became aware of this issue. Thank you, Shannon Sylvia