Scottish Power Customer Service Issues

Hello, I am seeking assistance with my damaged gas meter. It stopped working since Sunday due to storm damage. I have called customer service three times already. An engineer inspected it today, confirming it needs replacement due to water damage. I'm in a situation where my child is staying with grandparents because of this issue. My account number is [redacted], and I urgently need this resolved. Thank you.

Our gas meter malfunctioned and was replaced by an engineer. The new meter was filled with water, causing issues with topping up. Although it initially worked, it recently stopped accepting credit. The engineer advised ordering a new meter to resolve the problem. I temporarily dried the slot to enable topping up, but a permanent solution is necessary to avoid losing heating and hot water.

Good morning, I am having trouble getting my fuel bills sorted out with Scottish Power. Despite providing all the necessary information and even having someone come to my property for a gas reading, I am not receiving a gas bill. This is preventing me from receiving a fuel discount and setting up a direct debit for my energy. I have been consistently facing high electricity bills since May [redacted] and the customer service representatives keep telling me to submit gas readings. I am really struggling financially and emotionally with this situation. Could someone knowledgeable please help resolve this matter for me? Thank you, Jennifer Young 80 Lumphinnes Road Lochgelly KY5 9AR I really need to sort out my bills to avoid further financial strain. Sent from my iPhone

I recently moved into a new build and was informed that Scottish Power is the supplier for electricity and gas. I spent over an hour on hold yesterday but got disconnected without speaking to anyone. When I called back and selected options 5 or 6, I was able to get through immediately. However, when I was transferred to set up an account in my name, I was informed that they were not taking any calls.

I've been contacted about an account set up with your company. I did not request this account. I have informed my energy suppliers to prevent any attempt of a switch. Further harassment will lead me to contact the ombudsman and a solicitor. There was an issue with our meter earlier this year which I believe was illegal. If you attempt to interfere with my energy supply, I will take legal action.

Hello, I am a Scottish Power customer. Today, I tried to top up my electricity but encountered a "technical issue" after the money came out of my bank account. Despite trying again, the funds did not go through to my electricity. I attempted calling the office number for hours to no avail, and now I am locked out of my app due to a technical problem. It's 9 o'clock at night; I have a 2-year-old son who is scared of the dark, and no one nearby to turn to. I have exhausted all emergency numbers without success. Additionally, my freezer food has started to defrost. I urgently need help to restore the electricity as my son is frightened in the dark household.

Hello, I am having trouble logging into my account. It seems that something is not working properly. I have called numerous times for help, but haven't received any assistance. My account number is [redacted]6. I am Desislava Popova from 44 Nicolas Close, Rm156NJ, South Ockendon. I am very frustrated with having to call every time for payment. I need access to my online account. I usually log in with [redacted], but it's not working. I tried the "forgot password" option, but I have not received any emails from you, not even in my spam folder. A colleague suggested using online assistance, but I cannot find that option. I feel trapped and would appreciate some help. ☹️

I noticed that the smart meter number on my bills does not match the one I have recorded. This discrepancy seems to have started when smart readers were introduced on 6th November. Additionally, my gas usage in October appears unusually high on my display. Your system mentions a bill on 17th December, but I can't view or review it. Can you please address these issues and provide guidance on what to do next? Customer Number: AC [redacted]5 - Dave Cable

On December 30, [redacted], I was informed that a refund was issued to me. However, I received a letter from S.P. dated January 4, [redacted], today but there was no cheque enclosed as expected. I have been in contact with S.P. for five months regarding my account, transitioning from Pay as You Go to credit due to issues they could not resolve. The cheque is meant to be a goodwill gesture for all the inconvenience caused. I am puzzled as to why the December refund has not arrived and why they couldn't transfer the credit balance to my new account directly, which would have saved me the trouble of visiting the bank when the cheque eventually arrives.

Scottish Power switched me from Utilita without my agreement. They said I cannot switch back currently. My direct debit wasn't taken as scheduled, leading to debt and extra charges. Electric moved to pay-as-you-go, but gas remains on billing. Got barcoded letters I didn't request, which don't work anywhere. Spent 3 days on the phone with no power since early morning. Long hold times led to wrong departments and being cut off. Freezing with snow, defrosting fridge, flooding kitchen, and no power for essential needs. Unable to top up online or reach anyone as live chat is down. Urgent for my autistic son. Please assist in restoring our power and compensating for the distress caused.

I reached out to SO Energy intending to switch to them, but I changed my mind before the Christmas holiday. They confirmed they accepted my decision. Despite my expectation that they would contact me before proceeding with any changes, they have already initiated the switch from Scottish Power to SO Energy, requesting my meter readings and Direct Debit setup. Due to recent illness, I haven't been able to address this promptly. I've attempted multiple times to cancel the switch without success. Please convey to them that I do not wish to proceed with the switch, will not set up a Direct Debit, and will not provide meter readings for Gas or Electricity. Their email, although dated only as "Tuesday," seems to be from the 5th of January, which still falls within the 14-day cancellation window.

Attention: Very Important I reside abroad and recently bought a property at 12 Capenhurst Avenue, Crewe, CW2 8NN, on March 26, [redacted]. I am scheduled to permanently relocate to the UK in 4 weeks and intend to renovate the interior. Unfortunately, there is no electricity supply currently available at the property. A TaleXus and ACE9000 KBD ITRON box with a red key exists on the premises. Despite nobody using electricity since the purchase, the meter unexpectedly displays £[redacted].51 compared to £[redacted].16 previously, causing confusion. I urgently need assistance to restore the electricity supply. Should I take the key to a post office to complete a payment? Your prompt response is crucial as this is an emergency situation. I have already sent images via email but feel frustrated by the lack of awareness regarding this significant issue. Furthermore, I prefer settling my bills through a bank standing order rather than a PAYGo method. Thank you, S.D.

Hello, I have received a few estimated gas bill letters with my account number [redacted]. Initially, the bill was under "owner/occupier" as it's a council flat. Upon contacting your helpline, I was instructed to create an account under my name, Alan Muir. I provided my actual meter reading, which is [redacted], for the second time in two weeks. However, I have yet to receive an updated bill. I am concerned about the debt collection threats and would like this matter resolved promptly. The meter reading I supplied is unlikely to change significantly, as I will soon be relocating back to East Kilbride from my parents' home where I have stayed since the gas central heating was installed last July. The meter itself was installed in March. Your prompt attention to this issue is appreciated. Thank you, Alan Muir

I would appreciate some assistance. My mother-in-law was scheduled for a smart meter installation yesterday, but it was canceled over the phone. However, she claims that a technician visited on Tuesday and completed the installation within 15 minutes. As my mother-in-law is [redacted] years old and very vulnerable, I am concerned for her safety. I was informed that two individuals wearing masks would arrive, ensuring the gas and electricity off for at least 45 minutes. However, only one person visited and left the box cover open. I have contacted the authorities, but I urgently need to verify if this visit was legitimate. Thank you. Margaret Hancock, Daughter-in-law of Lily Hancock at [redacted] Fairfax Avenue, Hull HU5 4RB.

Regarding 40 Ashiestiel Place G67 4AT, On January 20th, I reached out to the metering department to arrange for a pre-payment meter with a key to be installed in the flat I recently bought for renting purposes. During the communication, I explicitly specified the need for a pre-payment meter with a key, and this was acknowledged. Unfortunately, when a technician visited on February 3rd, a smart meter was installed instead of the pre-payment meter with a key as requested. The technician clarified that it was indeed a smart meter without a key. I am unsure why this occurred and seek clarification on when the correct pre-payment meter with a key will be installed to facilitate payments as initially discussed.

I am disappointed with the service I have received regarding the installation of a wireless meter. Despite multiple complaints, the meter has never worked properly since being installed. The response from customer service claiming it works on their end does not solve the issue for us, as the whole purpose of the installation is for us to be able to monitor our energy usage. I insist on a replacement that actually functions as intended, rather than being told to simply reset it continuously. If this matter is not addressed promptly, I will have to consider seeking legal advice and withholding payment until the meter is functioning correctly, allowing us to monitor our energy consumption effectively. This situation needs to be resolved promptly. Unsatisfied, E. Cruz.

For more than a decade, I have been receiving payment demands for a non-existent meter at Garage 7, Piershill Lane, Edinburgh EH8 7EJ. Account number [redacted]6. I was told to ignore these letters. The meter in question belongs to British Gas, which supplies our electricity under account number E11Z35089 for the same address. Previously, a representative from Morrisons visited, promising to resolve the issue after seeing the meter. Now, I am considering contacting my local M.P. due to threats from a debt collection agency, Richburns, who have mentioned a Warrant of Entry. I believe you should handle any resulting damages and the time wasted. Furthermore, an email from your colleague, Mr. Shahbaz Ussmani, confirmed receiving a photo of the electric meter with matching serial number E11Z35089.

Hello, I am the landlord of a rental property located at 34 Durward Street, Leven, Fife, KY8 4QT. Currently, the tenant, Mr. Stewart Melville, is responsible for the energy supply in the property through Eon Energy. We recently conducted an electrical upgrade to comply with safety standards. However, the electrician flagged a missing mains earth, which is crucial for safety. He mentioned that this is within the responsibility of Scottish Power. I have been trying to resolve this issue by contacting Scottish Power and Eon, but it has not been addressed yet. I kindly request urgent attention to this matter for the safety of the tenants. Thank you. - Andy Maguire (Landlord)

I am with Greater Manchester Mental Health, where we have a patient ready for discharge from our inpatient ward, Kirsty Herriat. She has been unwell for some time, both in the community and during her stay with us. Before we can safely discharge her, we need help resolving outstanding issues with her property, including a large meter debt. Due to Kirsty's diagnosis of psychosis and vulnerability, we are reaching out for assistance in potentially writing off this debt. Ensuring her access to electricity is crucial for a safe discharge. You can contact me at [redacted]4 or by email for further details. Kirsty is aware of these arrangements and can participate in any discussions. Thank you.

Regarding reference number [redacted], I have been trying to locate a check that was supposed to be delivered within 5 days, but it has not yet arrived. After waiting on hold for over 2 hours to reach the pre-payment department, I was disconnected, which I find very disappointing. Kindly contact me at [redacted] in response to the mentioned reference concerning a property at 9 Alverton Street, Penzance, Cornwall, TR18 2QG, where I used to reside. The government had sent £[redacted] for the winter payment of [redacted] to you, which I have not received. Please arrange for a check for £[redacted].01 to be sent urgently to my current address at 1 Beachfield Cottages, Long Rock, Penzance, Cornwall, TR20 8JF, and inform me via email once it has been dispatched. Despite multiple attempts to reach you by phone, I have been disconnected by your representatives three times. Thank you, Vicky K.