Scottish Power Customer Service Issues

Hello, I have a question about a recent payment of £40.05 withdrawn from my bank account. I am curious about why this payment was deducted since we typically pay via direct debit on the 27th of each month. We have recently switched to a different tariff. Additionally, I previously called regarding a payment scheduled for the 7th of the month, but was informed that the next payment date should be the 27th of April, according to your representative during my call. I would appreciate it if you could address and resolve this matter as soon as possible. Thank you, Shaun R.

Dear Scottish Power, I currently have two accounts with your company - one for gas and one for electricity. I recently made payments for both gas and electricity to clear some outstanding balance. I would appreciate it if someone could get in touch with me regarding the gas supply. We have decided to switch off our gas supply until the beginning of November since we are not using our gas AGA and central heating during this period. I am seeking guidance on adjusting the payment method for the gas account. I wish to either pause the payments until November or significantly reduce them due to the lack of gas usage for the next four months. I have attempted to reach out via telephone without success. My contact numbers are 01[redacted]96 or 07[redacted]13. Thank you for your assistance. Yours sincerely, L. Lister (Mrs)

I have recently returned from being abroad and need assistance with my payment plan and smart meter installation. While setting up the payment plan with Mr. Andy, I encountered an issue with the 1st installment not going through. Additionally, a smart meter installation was arranged a few weeks ago by Andy, but my cousin missed the appointment. I am unsure if the smart meter was installed outside the house. I kindly request help in addressing this matter and would appreciate it if Mr. Andy could provide guidance on the next steps. Thank you for your assistance.

In the past week, we have added over £30 to our meter, but it quickly depleted, leaving only £3. Unfortunately, my partner is a high-risk type 3c diabetic, and the unexpected change of the meter has caused significant distress. Despite not agreeing to the new meter installation, it was done without our consent or any documentation from us. I am currently reaching out to the ombudsman as we plan to seek compensation for the poor treatment we have faced over the last year. This situation has caused immense stress, especially since without gas, I struggle to cook the necessary meals for my partner and maintain cleanliness in our home. The inaccurate meter addresses in our building, due to both your company and British Gas, have also been brought to the ombudsman's attention. We are determined to address these issues and seek compensation from both suppliers for the unauthorized meter change.

Subject: Payment Discrepancy Issue with Scottish Power Dear Customer Service, I am writing to address a serious issue regarding an overcharge made by Scottish Power. On 10 June [redacted], I received an email requesting a payment of £[redacted].90, which was promptly paid from my MasterCard account. However, on 14 June, an unauthorized amount of £[redacted].60 was deducted from my account, four times the agreed upon payment. Despite contacting Scottish Power on multiple occasions, including phone calls on 28 June and 12 July, I have yet to receive a satisfactory resolution. I was assured that the overcharged amount of £[redacted].70 would be refunded, but there has been a lack of communication and no refund has been processed promptly. The customer service experience has been disappointing, with promised emails not received, and refunds delayed without explanation. This situation has caused me significant inconvenience and potential financial harm. I have been assigned Customer Complaint numbers [redacted] and [redacted]63, but there has been no progress or communication on these matters. I believe Scottish Power needs to improve its customer service and address issues promptly to avoid similar problems in the future. Sincerely, J. Edwards

When I signed up with Scottish Power, I requested a Smart meter due to difficulties reading the meter because of cataracts and its low position. Today, my neighbor assisted with the reading, but the computer displayed an error, prompting a retry message. I have been unable to reach you via the [redacted] or customer services number. This situation reminds me of past issues with Orbit, where they neglected my requests for meter readings and a Smart meter and eventually charged me £[redacted], leading to an unauthorized overdraft. I hope Scottish Power will handle this situation better. I will attempt to submit my meter readings again.

I was mistakenly switched to another fuel supplier and had to remain with them for a month before coming back to you. It's been a nightmare. I was initially told I would receive a refund from my previous account's direct debit overpayment, but then informed I owed over £[redacted] due to excessive usage. This needs to be looked into as I am only responsible for my household bill, not the entire street. Nevertheless, my immediate issue is with the new direct debit. I can't afford to pay the full £[redacted] immediately as I am a pensioner. Can you please reset the direct debit to the agreed amount? I don't remember setting up the new direct debit and the customer service chat couldn't assist, and I was left on hold for a long time when calling.

I am a ScottishPower customer using a gas card to top up my account. I have £40 in fuel vouchers, two £20 vouchers, but I am unable to use them as the location recommended, the post office in Brisbane Street Greenock, has closed down. I was advised to try Buyright on West Black Hall Street, but they were unable to top up my card and suggested it might be an issue with the card itself. The lack of heating and hot water in my home has been a problem since yesterday, making it uncomfortable for my 11-year-old child, especially for school. I would greatly appreciate any assistance to resolve this urgent situation. Thank you for your help. Sincerely, John Macleod

Two salesmen came to my door selling Scottish Power and convinced me to switch providers with the promise of a £70 voucher. Since switching from Scottish Gas, I can no longer access emergency credit. Twice I've topped up £20, only to have £12 immediately deducted, totaling £24. I need a refund as this has left me with only £7, which disappears quickly, causing financial strain. I've been attempting to call, but the line keeps disconnecting.

Scottish Power has yet to properly register my gas meters after I requested a transfer to them in November [redacted]. There was an error on their part that linked the new smart meter to an outdated MPRN number, and despite being correctly registered in XOServe's database, Scottish Power has not resolved this issue. My gas service remains with EON, the original company, and they are unaware that the old gas meter has been replaced by a smart meter.

I am the owner/landlord of 7 Saddlers Close, York YO32 9LU. The previous tenants left on 31/07/21, and the house has been empty since then. I received a bill from Scottish Power addressed to "MISS LETTERS OF DISTINCTION ESTATE AGENTS," which is incorrect; it should be in my name, John Byrne. The account number is 1[redacted] [redacted]. The Estimated Readings from 06 Oct 21 were Night - [redacted], Day - [redacted]. However, the ACTUAL READINGS today are Night - [redacted], Day - [redacted]. Kindly update the account name to mine for now and adjust the bill accordingly. Also, I decline to provide my bank details and pay £5 for an explanation of how this matter will be resolved.

Hello, I've recently moved to 6 Coronation Crescent in Preston PR1 4JY. I contacted Scottish Power and received guidance from a neighbor. I followed the instructions on a leaflet provided to me to activate the power for heating. I have a separate key for the electricity but I'm unsure of the procedure. I appreciate any assistance you can provide. I have topped up the card received in the mail with money. Two cards were sent; I will return the old one. I have taken pictures of the meter and shared them with my landlord. Could you help me with the meter and advise on how to turn on the heat? I believe an engineer may need to visit for further inspection. Thank you for your guidance. Feel free to reach me by phone at +44 7[redacted]48. Thank you, Melissa G.

My electricity bills have gone up significantly, from £31 a month to £45 a month. Over the past 18 months, most of my bills have been estimated due to issues with my smart meter not registering my usage accurately and sending the information to you. As a result, my bills have been higher than they should be. If a solution is not found soon, I may have to stop my direct debit. It's frustrating that the high bills are a result of the equipment's malfunction rather than actual usage.

Hello, I wanted to inform you that we relocated to 48 Redbrick Cottages, Wootton Fitzpaine, DT6 6NJ on the 27th of May. At the time of setting up our account with you, we did not have an electric car charging point, but we have one now. Unfortunately, my current tariff does not reflect this change. Despite multiple attempts to reach out via phone and other methods, I have been unable to connect with a representative. I have recently provided a meter reading, resulting in a higher consumption, and received an email stating that our direct debit will increase. I understand the necessity for this adjustment, but I am struggling to communicate with anyone from your team. This message serves as my final attempt to address this issue. Would it be possible for someone to contact me to discuss this matter further? Best regards, J. D.

I recently had a prepaid gas meter installed a week ago, but I haven't received the top-up card as promised. The worker added £10 credit temporarily until the card arrives. However, without heating or hot water, it's been challenging, especially with a daughter at home and being on the priority register due to my health. I've tried to contact the company since yesterday but have been passed around without a resolution. I urgently need a reference number to get a key for the shop to top up my gas card when it arrives. My details are M.T.Frame, and my address is 24 Abbey Walk, Larkhall, Southlanarkshire ML92DJ. Your immediate assistance is greatly appreciated.

I recently moved to 32 Trevithick Court, Lonsdale Wolverton, MK12 5FP, and have been encountering issues creating an account using the App. It keeps indicating that I have existing accounts and prompts me to log in with my email, post code, or password, all of which seem to be incorrect. I have only just received my account number this week with my first gas bill and do not recall setting up an account previously. When attempting to reset my password, the email does not arrive in my inbox. I believe there may be a confusion with my account details. Could someone kindly assist with resolving this matter? My email is [redacted], mobile: [redacted]7, account number: [redacted]1, post code: MK12 5FP. Thank you.

Hello, I'm George Thompson, and I recently relocated to 3 High Street in Caerwys, CH75BB. I own the property, am over 18 years old, and can be reached at [redacted] My residence is solely powered by electricity through a smart meter. Despite multiple attempts to resolve the issue by speaking to numerous representatives and being transferred to different departments, my power remains out. This situation is critical as electricity is essential for heating my home and completing necessary tasks. I am unable to access my account number or the code to top up my smart meter, which I was supposed to receive after setting up my account. Even though I was promised a £20 credit upon activation, I have not received it. Subsequent calls have led to conflicting information, with one representative claiming my account hasn't been created yet. The urgency of this matter requires immediate attention to restore power.

I recently started using a pay-as-you-go card for my property since April. I've been repaying the previous tenants' arrears. Recently, after an engineer visit where £10 was added to the card, I encountered an issue. When I tried to top up the card with a new amount, instead of adding to the existing credit, it reset to zero showing an emergency deduction. Now I'm concerned about the uncertainty of the emergency deduction and what happens when it runs out. Despite multiple calls to customer service with long wait times, my issue remains unresolved. I am considering switching to a quarterly payment meter to avoid such problems in the future. I would appreciate any assistance with this matter.

I was on hold for nearly an hour, and then the phone call got disconnected. I'm not impressed because I have to foot the phone bill, not you. This has happened the last two times I called! I was supposed to switch over to direct debit instead of prepay, but this change hasn't been made as promised. I had to resort to emergency credit both times. I would appreciate a prompt call back as I find this situation unacceptable. I have a 21-month-old daughter, and I live alone. The service is very poor, and the amount I had to top up my meter last month after your smart meter was installed is extremely high.

I have been without electricity since November 23rd. I am unfamiliar with pay-as-you-go smart meters but paid £50 with my debit card. Despite being a priority customer due to my disabilities, I have not had my electricity restored as promised. I find this service unacceptable. Please reconnect my electricity today; otherwise, I may pursue legal action. - Terence R. from 9 Pine Lodge, Craine Close, Liverpool L4 7XT.