Scottish Power Customer Service Issues

Regarding Reference [redacted], Flat A at 9 Alverton Street, Penzance, Cornwall TR18 2QG, I am still awaiting a check from your company upon closing my account at that location. Despite being reassured of receiving it in 5 days, this has been dragging on for weeks. I was abruptly disconnected earlier after holding on the phone for over 2 hours, which is disappointing. My new address is now 1 Beachfield Cottages, Long Rock, Penzance, Cornwall, TR20 8JF. Please send me an urgent email regarding the status of my check at [redacted] Also, I'm in the dark about the current electricity provider at my new place and would appreciate any information on that as well. I hope to receive a prompt response soon. Thank you, Vicky K.

I am having repeated issues with my account being canceled despite having both Electricity and Gas services with you. In October, I took over the account from my neighbor (initials J.B.) after you mistakenly canceled his account (57b). However, since the new neighbor (initials R.S.) moved in January, my account ([redacted]0) has been canceled twice. I have contacted customer service twice, but the problem persists. My retired neighbor is home all day, and I cannot be held responsible for her bills. Please urgently resolve this issue, as it is causing me undue stress and requiring me to take time off work to address it.

I've been facing a lot of forms to fill out lately, and every time we finish one part, more obstacles come up. Since [redacted], we've had no issues with our FIT readings until we had to replace our old meter that had stopped working. Ever since then, it's been form after form. The recent hurdle is an MCS Certificate; we received it, but you mentioned some details were missing. Our complete address wasn't on it, although the postcode and first line were included. They also needed the Total Installed Capacity (TIC). MCS updated the certificate, acknowledging you have the capacity information and can email it to me or MCS for corrections at their end. Our last payment claim dated back to October [redacted]. Your assistance in resolving this matter would be greatly appreciated.

I've been on hold for an hour now and still waiting on the line. I have a few issues I need to address, related to my recent move. We relocated to 49 Howard Court, High Wycombe, HP11 2FU on March 19, [redacted], to a rental apartment. The management advised us to set up accounts with British Gas for utilities. However, we also ended up with a Scottish Power account from March 19 to April 19, possibly because of their separate contact with you. I believe they have my details under a different email address. Can you please update my records with my correct email, [redacted]? I also need confirmation that the Scottish Power account is closed and in the process of being transferred to British Gas. Can you verify that this transfer has been initiated on your end? My Account No. is 1[redacted] [redacted], under the name Cherryl Cabalit at 49 Howard Court, Desborough Road, High Wycombe, HP11 2FU.

I contacted Scottish Power on April 3rd regarding a property at [redacted] Magdala Crescent, Galashiels. The account number is 0[redacted] [redacted]. After my daughter used the property for several years, I noticed irregular and overdue payments affecting my credit when applying for a remortgage. I took over payments and hope to sell the property soon. I wrote to explain the situation and request the delinquent payments to be removed from my credit report. I haven’t received a response yet, but I believe addressing this will help my credit situation. I would appreciate a response via mail or the opportunity to speak with someone about resolving this matter.

Yesterday, a Morrisons meter reader unexpectedly arrived at my residence. I allowed him entry to access my meter located just outside my flat. Surprisingly, he had his own key to open it. I quickly checked that he only recorded one of my readings on his mobile phone, but I suspect it was done inaccurately. His communication was unclear, leaving me with few answers to my queries. As a Scottish Power customer, I have some concerns: a) Why was I not informed about his visit beforehand? I would like to know the name of his employer as authorized by Scottish Power. b) How can I obtain the reading he took? I regularly submit my own meter readings with dated photos for reference. c) The reader mentioned he was also looking for a different flat in the building, yet I noticed he bypassed that door. As the residence lacks proper security protocols, myself and other residents felt uneasy about a stranger freely roaming the premises without signing in.

Subject: Complaint Regarding Gas Supply Issue at 9 Lavender Road Dear Customer Service Support, I am writing to address an unresolved issue with the gas supply at the property located at 9 Lavender Road, Leicester, LE3 1AL. As the managing agent for the property, we have been experiencing a continuous gas meter running even when the property is vacant, resulting in high bills for the tenants. Despite contacting Scottish Power and requesting an investigation, no action has been taken for over six months. This ongoing problem has led to the tenants vacating the property in disappointment. We are seeking a resolution to this matter to ensure the gas meter fault is promptly rectified before re-renting the property. We appreciate your prompt attention to this urgent issue. Please respond to this email address to consolidate all our communications effectively. Thank you for your assistance in this regard. Sincerely, Krisha Property Solution UK Ltd

My monthly direct debit was consistently £40 until December [redacted], when it suddenly increased to £72. Despite trying to manage my usage and cutting back on heating and cooking, the charges have continued to rise without any explanation or warning. The recent payments of £[redacted] and £[redacted] are unaffordable for me as a pensioner surviving on pension credit. Facing another £[redacted] payment in June, which was previously only £40, I am unsure how to handle this financial burden. I hope to hear from you soon with a reasonable solution to this issue. Sincerely, Howard Huskisson, 1 Bryn Dedwydd, Nannerch, CH75QZ. Mobile: [redacted]9. Account no: [redacted]9. Thank you.

Urgently needing electricity restored due to a young baby in the house. Despite numerous discussions with customer service, adding funds to the account, and attempting to set up a new residential account for over a week, the electric is still cut off. This situation is unacceptable, especially with valuable food in the freezer at risk. Planning to escalate the issue by contacting the Citizens Advice Bureau and local MP. Recently told that an essential "password" email was to be sent, which has not been received yet, causing further delays in resolving the problem. Also, tried activating the account through the app without success.

I have been waiting for my electric meter to be fixed since November [redacted]. Initially, I requested a prepayment meter, but was informed that only credit meters were available. Despite this, the new credit meter installed was not functioning properly. I have faced challenges in reaching customer service, often getting disconnected or receiving promises of updates that were not fulfilled. After being instructed to pay £16 a week and making an upfront payment of £[redacted], I was then asked to pay £[redacted] following a meter reading from the faulty meter. This sudden increase is unreasonable, especially considering my modest usage in a small flat where I work seven days a week. Promises of a prepayment meter, paper bills, and sending an engineer have all gone unfulfilled over the eight months of this ordeal. I feel neglected and frustrated by the lack of follow-through on commitments and the sudden bill hikes.

I am extremely disappointed with the poor customer service and incorrect information I have received from your company. Despite previous issues with billing errors, the situation has only worsened. After being advised to install a smart meter to address the ongoing billing problems, I am now facing a sudden threat to cut off my supply without even being informed of the balance due in the demand letter I received today. The lack of clarity continues as your automated telephone service fails to provide me with an accurate balance, leaving me in a frustrating loop of unanswered questions. The excessive two-hour wait time on the phone indicates that I am not the only one struggling with your faulty information and demands. This recurring problem of inaccurate billing and unfounded threats compels me to reach out for resolution directly. I have diligently paid based on my smart meter readings and have previously rectified a billing error with the help of a human representative. The intimidating legal threats via text and the prolonged wait times for a simple query only add to the unprofessional conduct I have experienced. My request is simple: a direct phone call to confirm the true account balance, as communication through automated means lacks the necessary credibility. If this issue persists, I will have no choice but to explore other service options and escalate this matter to the appropriate authorities. For a more effective and respectful approach, I urge you to include comprehensive details in your communications, particularly regarding outstanding balances. I am open to resolving this matter through a personal conversation rather than automated interactions. Given the severity and frequency of these errors, direct communication is essential. Sincerely, C. Richards

My mother passed away in February of this year, and she had a will in place before her passing. As her disabled daughter, I strongly believe that I should not be responsible for paying bills. It's my understanding that my benefits are intended for me and that social services should handle these matters. The individual named Sharron Lee, along with Simon Anderson or SI, are the ones who should be receiving these bills as they are the cause of this situation. Please direct all bills to the address below: [redacted] Cherry-Tree Court Warrington. Apologies, I do not have the exact postal code at the moment. This is a critical matter that needs immediate attention. I urge you to involve the authorities as this is a pressing concern that needs to be addressed promptly. Sharron Lee has been emotionally manipulating me and targeting me unfairly, so it is only fair for her to be held accountable for these expenses as she possesses the will.

Urgent help needed for a severely disabled individual and disabled daughter. Our electricity has been off since Saturday, leaving us in darkness with no food to cook. Despite trying to add money to the meter, the amount required seems too high, plunging us into financial hardship. Living on disability benefits and food banks, the high energy costs are overwhelming us. Requesting an engineer visit to [redacted] Farnborough Road, Clifton, Nottingham, NG11 9AD, urgently as we have no hot water or electricity. Struggling to charge phones and access help, the situation has been desperate for five days with minimal power supply even after adding money to the meter. Children are suffering. Desperate plea for assistance.

I recently updated my direct debit details for Scottish Power through my online account on the 29th of August. The changes were made successfully, and I subsequently canceled the direct debit from my previous account. The payment is typically deducted around the 23rd of each month. Although the last payment came out of the old account on the 23rd of August, I expect the next one on the 23rd of September to be debited from my new account. Scottish Power is indicating that they have been unable to collect the payment and want to switch to a monthly billing system, which I do not prefer. I believe the new direct debit information should be in effect for the payment due on the 23rd of September. My account number is [redacted]4.

Hello, I'm Mr. David Harley. My account number is [redacted], and I reside at [redacted] Kilblain Court, Greenok, PA15 1SW. I have already contacted your customer service twice to resolve the aggregated debt issue on my meter. Despite efforts, the problem persists. After a recent attempt to reset my meter, it added over a hundred pounds to the debt. I was assured by a representative that it would be resolved within 48 hours. A manager named Ross also confirmed it was fixed, but the issue remains. As I am currently away caring for my mother, I request a call at 1 o'clock when I am home, in case any further actions are required with the meter. Thank you.

I have encountered a persistent issue since I assumed tenancy on 30/03/[redacted] at 3 Berryhill Ave, Irvine KA11 1QP. Upon moving in, my partner took meter readings from the SP gas meter and SP prepayment meter, updating my details to Mr. Andrew Smart with SP. Despite these actions, correspondence from SP continues to address me as Alison Walker, the previous tenant. Despite numerous attempts to rectify this, the situation remains unchanged, causing considerable distress. The most recent letter dated 26/09/[redacted] still incorrectly identifies me. As we are owed a £[redacted] top-up repayment, I am struggling to resolve this as contacting a live person has proven difficult. I have attempted online chat to no avail. Being elderly, both my partner and I find online interactions challenging. Our simple request is to update the tenant name to Mr. A Smart. Thank you.

We had our gas and electric meters installed this year in July. The electric meter is functioning, but the gas meter is not displaying any readings and is not communicating with Scottish Power. Despite this, a recent bill was issued. I am puzzled as to how this bill was calculated without data from the gas meter. Furthermore, there was a tariff change on October 1st, and without a meter reading on September 31st, I am uncertain how the billing is being determined. Numerous attempts to contact customer service have been made and a letter was sent outlining the issue, but no response has been received. I am eager to resolve this matter promptly.

I recently submitted a gas reading with a photo clearly showing my meter number and the reading on the date in question was [redacted], not the estimated [redacted] by Scottish Power. Despite this, my bill has not been corrected. Additionally, I received multiple emails claiming my bill from September 24th was unpaid, yet Scottish Power debited my account £93.86 on October 12th. Despite this, they continue to insist it's unpaid. I urge Scottish Power to address this promptly. Once corrected, my account balance should actually show an excess of over £50. I hope for a swift resolution as there seems to be a lack of common sense and intelligence displayed in handling this matter by Scottish Power. Thank you, Derek S. Account: [redacted]0.

My name is Christopher Mitchell and you can reach me at [redacted] I recently started renting the property at 52 Cleveland Close, Highwoods, Colchester CO4 9RS on 07/11/22 through Property Services. Due to a hospital visit, I moved in on 08/11/22 but only started residing there from 25/10/22. Unfortunately, the meter screen is not functioning properly, and I am uncertain if it is a key meter. Naz from Property Services attempted to address this issue before my move-in. I kindly request an appointment for a technician to assess the meter and determine if a replacement is necessary to avoid any disruptions to my electricity supply. My mother, Carmel Mitchell, has the authority to communicate on my behalf. You can contact her at [redacted] or [redacted]9.

We are still waiting for the support payment from the government, which was supposed to arrive by post. Last time I contacted you, I waited on the phone for two and a half hours before receiving a response. You mentioned arranging a postal payment last Wednesday, but we have not received it yet. We are at risk of losing power as both of us are disabled. The urgency of this situation is not being adequately addressed, and we are still owed the payment for October.