Samsung Customer Service Issues

I ordered the Bespoke 3-Door French Door Refrigerator (24 cu. ft.) with AutoFill Water Pitcher in White Glass, RF24BB620012AA. When I selected Yellow panels as part of a special offer, I anticipated receiving them for free in addition to the White Panels already included. However, I am now concerned that the refrigerator may arrive with the Yellow panels instead. I would appreciate clarification on the color of the refrigerator and assistance in correcting the order if necessary. I initially opted for Yellow panels for the novelty of it and because they were complimentary, not realizing it would require repainting my kitchen. Thank you for your help with this matter. - Karen Hanford, Address: [redacted] Old Seneca Turnpike, Marcellus, NY [redacted], Phone: [redacted], Email: [redacted] Expected Delivery: May 9 Total Price: $[redacted].00

This is my initial ticket number - [redacted]. Now my current ticket number is [redacted]. I have conversed with over 10 representatives and 2 supervisors. I have been repeatedly asked the same questions and provided the same responses. The assurances made to me have continuously been unfulfilled. Despite my calm demeanor and respect towards the representatives, there has been a lack of reciprocity in their interactions. My issue remains unresolved after a week of back and forth. Being a loyal customer for over a decade, I find the current level of customer support disrespectful. Satisfaction with the service is extremely low due to the poor assistance received, except for a couple of instances. The handling of my problem has been frustrating and inefficient. It is evident that there is a deficiency in professionalism and customer appreciation, resulting in unnecessary prolongation of the matter. I have reiterated multiple times that I am unable to receive or make calls as my phone is not functional. The repeated promises of being contacted via email within 24 hours have not been honored. The disregard for my communication limitations is alarming and leaves me feeling unheard and disregarded. The situation is unacceptable.

I am having trouble accessing my Samsung account due to a recent phone and phone number change. Even though I know my ID and password, the two-step verification is sending codes to my old number which I no longer have access to. This is causing me a lot of frustration as I am unable to log in and update my new phone number. I urgently need this issue resolved as soon as possible. Thank you.

I'm experiencing issues with my phone as I forgot my account password after a recent reset. My phone has been interfering due to someone trying to access my account. Despite having my phone on hand, I am not receiving the password reset code. I've tried to resend it multiple times without success. My phone number is [redacted]. I would appreciate your assistance in resetting my password to regain access to my account.

My Samsung Z Flip, which is only 2 months old, broke today. It won't open fully, and the crease has issues, affecting the top half of the touchscreen; the bottom half works only when slightly open. Can you replace it? This damage occurred without my fault, and the phone is practically brand new. Previously, I was trying to chat with Luna on my phone, but now I'm using my laptop to communicate here.

Dear Samsung Support, I am writing to request assistance with accessing my Samsung account as I have lost the phone number linked to it. Due to this, I cannot complete the verification process required to sign in. I appreciate the security measures in place but need help to regain access. I am willing to provide alternative verification methods or any additional information to confirm my identity. I am the rightful owner of the account and eager to continue using Samsung services. Please advise on account recovery or alternative verification methods. Thank you for your attention and assistance in resolving this matter promptly. Sincerely, KO [[redacted]] [[redacted]]

A service ticket for a gas range repair has been opened for A. and T. McGraw at [redacted] West [redacted] North, St. George, Utah [redacted]. Following a recent call with Samsung, repair parts for the right front burner, which is not igniting, have not been received. After visiting Lowes and discussing the issue with the store manager, it was suggested that if a technician is not available, a replacement unit should be requested since the stove has had this problem from the beginning and is still under warranty.

Please help to resolve the ongoing issue with water collecting in the refrigerator's crispers. I am Theresa Huml/Curtiss, and you can reach me at [redacted]. I would appreciate speaking directly over the phone to address this problem. I have a history of encountering the same issue in two different locations, one in WI and one in FL. I am eager for a supervisor to contact me promptly as I am facing the inconvenience of not being able to use the lower portion of my refrigerator once again. I am looking to discuss with Samsung the options for replacing this item. Thank you, Tracy.

I am experiencing an issue with my Samsung LN55B640R3FUZA TV where the screen is black, but the stand-by light remains on. I have attempted various troubleshooting steps without success. I am now trying to access the motherboard, cables, and capacitors by removing the back panel. However, I am facing difficulty as the panel is stuck on the input ports section. I am seeking advice on how to safely remove the back panel completely. Unfortunately, local repair shops won't service my older 55" TV, so I may have to repair it myself. I have reviewed resources on fixing Samsung TVs but need assistance with this particular issue. Thank you for any help you can provide.

I am having trouble accessing my newly created Samsung account as it does not recognize my new password. Consequently, I am unable to unlock my Android device and exit emergency mode to access an important email. I mistakenly stored the email in Secure Folder for the first time. Although I managed to retrieve it with help from Federico, the process was lengthy. It took over an hour to resolve. Since 9 am, my cell data has been inaccessible, leaving me in a more urgent predicament. I rely heavily on my phone and the situation is critical. I am open to allowing access to my phone for assistance. Federico promised to stay connected but has not responded. I am unable to provide my cell number since my phone is inactive. Please investigate this issue promptly.

Dear team, I am reaching out after 30 days since reporting an issue with my phone. Despite having insurance that covers the device and extends its warranty by 2 years, Samsung has unexpectedly rejected my case without providing a satisfactory explanation. I have yet to receive a verification call from Samsung despite reaching out multiple times. My phone number is [redacted]. Thank you.

Dear Team, It has been 30 days since I reported an issue with my phone, but there has been no progress. I have insurance that should cover the entire phone and provide a 2-year extended warranty. I am surprised by Samsung's treatment of customers as they rejected my case without a proper explanation. Despite not receiving any verification calls from Samsung, I have reached out to them multiple times but to no avail. I am feeling frustrated by the lack of response and resolution.

I purchased a Galaxy Z Fold 3 last year, and now for the third time, the center of the screen has gone black, followed by no screen at all. I am not willing to pay $[redacted] for repairs again. I have spent over $3,[redacted] in total on the phone and repairs. Considering my experience and the reviews of other owners, it seems like a defective product. For the high price of the Z Fold, one would expect more professionalism, especially with the folding screen. I have been a loyal customer of Samsung products, including multiple phones, TVs, soundbars, and more. Despite this loyalty, I am now considering switching back to a Galaxy S23 or even an iPhone due to these issues. The main concern I have is accessing critical data on my phone, including crypto wallets and important documents. I hope Samsung can help me retrieve this data. Thank you, SHAWN HANRATTY.

I recently bought a new top-of-the-line Samsung washer and dryer to replace my old one that had become obsolete after just four years. Initially wanting to replace only the washer, I had to purchase both to match. Despite being promised a delivery date of 6/24 by a representative, the actual delivery date given is 7/27. After Customer Service failed to help, I was put in touch with a Supervisor who also did not follow through on what was promised and is now unresponsive. I am seeking to escalate this issue to another supervisor. Interestingly, Best Buy could provide new machines within a week if I had gone with them instead.

Hello, my name is Priyanka. I received a message on Saturday from Samsung Electronics regarding a supervisor job offer. A lady instructed me to send my CV and documents along with 460rs. I complied with her request, but now she is not answering my calls and I am unable to reach her. She mentioned that I would receive a courier on Sunday with the job confirmation letter, but I have not received anything yet. Her contact number is [redacted].

On June 1, [redacted], I bought a Galaxy A42 5G phone from Ting. However, on July 13, [redacted], after 2 years, the device suddenly stopped working, refusing to turn on or charge. Despite my attempts to remove the battery, I could not succeed. I suspect the hot car temperature may have affected the battery. I need guidance on purchasing a new battery and safely removing the old one. The IMEI number provided by Jenny from Ting is [redacted][redacted]. I'm curious about the typical lifespan of Galaxy phones since I expected mine to last longer than 2 years. I had a similar issue with a previous Galaxy A42 phone, where an update rendered it unusable, leading me to purchase a new device. I've decided to avoid installing any updates going forward due to this experience.

I am having trouble with the two-step verification process as the phone number they have on file for me is no longer in use. I don't know where to find the "backup codes" they are asking for as an alternative. I need a different way to verify my identity, such as providing additional information or confirming some digits of my contact number. I've recently reset my password and would appreciate a prompt resolution to this issue.

I am struggling to complete the two-step verification process as I no longer have access to the phone number on file. I am unable to locate the "backup codes" requested as an alternative verification method. I need guidance on how to verify my identity without this information. I can provide certain digits of the contact number if needed or any other details to assist in this process. I recently reset my password and would appreciate a prompt resolution to this issue.

I am unable to proceed with the two-step verification login because the contact number on file for me is outdated. I am also unsure where to locate the "backup codes" they are asking for. I am in search of an alternative method to confirm my identity. I can provide the complete number they are using for verification (they mask some digits), or any other information necessary. I recently reset my password and need assistance resolving this issue promptly. Thank you.

Buongiorno, devo sostituire il televisore di una persona con disabilità. Sono interessato a un televisore smart di 50 pollici con funzionalità tipiche del [redacted]. L'importante è che l'apparecchiatura elettromedicale dell'utente possa comandare il televisore tramite un telecomando ad infrarossi, non solo per accenderlo. Potete gentilmente consigliarmi alcuni modelli che soddisfino questa necessità? Vi ringrazio in anticipo.