Samsung Customer Service Issues

I bought the Samsung Galaxy Z Fold 4 by trading in my Samsung S21 Ultra for a $[redacted] discount on August 16. I shipped the S21U on August 29, and Samsung received it and confirmed my eligibility for the discount. However, TD Bank continues to charge me the remaining balance for the S21U, causing difficulty in resolving the issue. TD Bank insists they need proof of my return, like a valid refund/credit slip containing the amount to be credited, the credit date, my account details, and the merchant's name.

I recently got a new phone, and I need to set up my Samsung account again and fix my passwords. I prefer speaking to a real person over texting or emailing due to ongoing issues with passwords between Samsung and Google. I am frustrated because a new account was set up without my consent, causing confusion. Please contact me at your earliest convenience to address this matter. I previously spoke with a representative last weekend to set up a new password, which was supposed to work universally but now seems to be incompatible with Samsung due to an unwanted email address being associated. It's essential to communicate directly as I find it challenging to deal with this through messages. Kindly reach out to help resolve this confusion promptly.

I am writing to discuss the disappointing delivery experience I had with the Refrigerator and Washing Machine I bought from Samsung Cafe in the Banashankari area of Bangalore. I was expecting the items to be delivered in the first half of February 12, [redacted], but they did not arrive on time. Despite contacting the salesperson, I only received the driver's contact information, who then assured me of a 4 PM delivery. This caused me to rearrange my schedule and wait at home. Unfortunately, the items did not arrive by 4 PM, prompting multiple calls to both the salesperson and their manager for updates, none of which were satisfactory. The delivery was finally made last night at 11 PM. This kind of service is not acceptable, especially for premium products from a reputable company like Samsung.

I find it challenging to type and use voice commands due to my age. The past two phones have had issues that were not caused by me. I cannot afford insurance claims every 6-8 months. The current phone, a Galaxy A13 5G, has similar problems to the previous one. It shows a broken connection when plugged in, freezes randomly, and has poor picture quality. It also deleted contacts and had navigation issues. I live in a risky neighborhood, and my phone is vital for safety and contacting loved ones. My only lifeline should not freeze or fail. I need assistance as I rely on my phone for communication all the time. Thank you for your support.

I am experiencing difficulties communicating with Samsung's staff. Samsung arranged for Southside Pty Ltd to inspect my television due to a manufacturing fault. They recommended a replacement, but I have requested a refund and provided all necessary paperwork via email. Southside Pty Ltd sent their recommendation for a replacement/refund on 27 January, but I am still awaiting the decision. I had a conversation with a representative named "Marsha," but the call was abruptly disconnected, and she never called back. I recently received an email requesting information I have already supplied. Could you please update me on the status of my refund? The reference number is [redacted]. Thank you.

Dear Samsung Customer Service, I am reaching out to request a replacement for my Galaxy Buds 2. I bought these earbuds a few months back and have enjoyed using them. Unfortunately, the case cover has become loose, causing the earbuds to fall out while I was walking. Sadly, they dropped into a drain and were lost. Being a loyal Samsung customer, I feel the case should securely hold the earbuds without any issues. The quick loosening of the cover seems to be a manufacturing flaw. Therefore, I am asking for a replacement for my Galaxy Buds 2. While accidents can occur, I believe this situation is due to a product defect. Losing the earbuds in this manner is disappointing, considering their intended portability and convenience. I trust that Samsung, as a reputable company, will uphold product quality and customer satisfaction. I kindly request a prompt replacement for my Galaxy Buds 2. I look forward to your timely response to settle this matter. Thank you for your attention. Best regards, Pierre

I recently downloaded the Paramount+ app but am experiencing issues accessing the local station on it. After reaching out to their support team, who confirmed everything is fine on their end, it appears the problem may lie in the TV's setup. I have multiple other TVs connected to the same internet that can access the local station without any problems. Upon comparing the settings on a working Samsung TV to the new Samsung 75" Class TU690T Series LED 4K UHD Smart Tizen TV, I noticed that the 'Local Service Provider' option in the Broadcasting menu is greyed out on the new TV. I have tried resetting the TV to its original settings and setting it up again, but the issue persists. It seems to be a settings problem, and I would appreciate any assistance. Thank you for your help.

Hello, I recently purchased a new Samsung S80A monitor from Amazon.com. On the first day of use, the bottom half of the display has a gray striped overlay that looks like it's interlaced, while the top half is working fine. I've tried different computers and USB-C cables, but the issue persists only on this specific monitor. Unfortunately, I am unable to return it as I no longer have the original box. Could you please advise me on the best course of action to resolve this issue? Thank you. - J. Rafofsky

Hello, I am currently in Thailand using roaming from the UK. My bank from the UK sent me a text message that I need to reply to. However, when I try to reply, I receive an error message saying, ''Not send, tap to try again,'' and I'm unable to send the response. I have ensured that the correct messaging app is set as default. When I checked the settings in the Apps section, under special access, it states that no apps can use premium text message services. Could you please reach out to me via live chat to help me fix this issue? Thank you, Patrick

The pull bar on our five-year-old Samsung refrigerator's freezer door broke off recently. As retired seniors, we've been gentle with its use and are surprised by the fragility. Despite having a PSE&G Worry Free Service contract, repairmen informed us the entire freezer door needs replacement, costing over $[redacted] due to unavailability of small white plastic inserts from Samsung. This cost is unmanageable for us after just paying off a five-year interest-free loan for the appliance set. We believe Samsung should offer the necessary parts to re-anchor the handle for free or at a reasonable price to rectify this situation.

I own a Samsung product model UN40ES6003 which suddenly stopped working. After checking, I realized it's not receiving power. There have been no power surges or thunderstorms, and the outlet is functional. None of the other devices are affected, and the circuit breaker is fine. I am reaching out for assistance on how to proceed with the warranty and resolve this issue. I have always been a fan of Samsung products and believe we can find a solution together.

Ticket #[redacted]: I was initially informed that the ice maker would be covered under warranty, but during a follow-up call, I was informed otherwise. Despite mentioning that Samsung might honor it, I have now been quoted $[redacted] by the repair team. I have the receipt dated 1/19/[redacted] for your reference, which you requested I upload; however, I am unsure how to proceed. You may also contact me at [redacted]. Due to the unsatisfactory service experienced, I am considering exploring other brands moving forward. I kindly request that the repair team reach out to me again and address my concerns.

I own a Samsung refrigerator, model number RFG297HDRS, manufactured around October [redacted]. It has started leaking from the bottom of the lowest shelf into the vegetable drawer. I am house-sitting for my brother and his wife, and as I can't reach them, I am trying to address the issue without them incurring additional expenses. I would greatly appreciate some guidance on what I should check to resolve this. While I am willing to do the work, I don't have experience fixing appliances. Before I start investigating, I would like some advice. Thank you for your help, and I look forward to your response. Have a great day.

My Roku service was unexpectedly disconnected today, which I find concerning. I have been attempting to log into my accounts and even requested a call for assistance. The issue started when my husband terminated his email, unbeknownst to me. I tried to switch to my email address, but encountered even more difficulties. I am the one handling the monthly bill payments, yet here I am frustrated, messaging Roku without access to my smarter television. I anticipate a swift response or I will consider switching to a different provider, as I have already requested a new debit card from my bank arriving on 3/20. Thank you. - S. H.

I purchased a Samsung S22 Ultra last May, and it has been malfunctioning since I got it. The phone often has connectivity issues, with callers experiencing audio problems and calls dropping frequently on the TMobile network. The audio quality is poor, making it sound like I am in a tunnel, and I receive pop-ups saying "not on network" or "emergency calls only." These issues do not occur with my other TMobile phones like the A71. I am disappointed with the performance of the S22 Ultra and worry that replacing it with the same model might not fix the problems. I believe a refund for the phone would be a fair solution, allowing me to purchase a different phone from Samsung or another provider. Kindly reach out to me at [redacted] or [redacted].

I am experiencing frustrating issues with my Samsung S22 android phone. Lately, I have been unable to attach photos to texts and have been bombarded with excessive ads, which is a new and annoying problem for me. I need assistance in removing these ads and resizing photos from my S22 albums to send them via text. I keep receiving a message stating that the photos must not exceed 1.5 in size to be attached, but I am struggling to find information on how to resize them properly. These problems are making my phone extremely challenging to use effectively.

I am a resident of Hatay, Turkey, and I have been severely affected by the recent earthquake. My home and business were destroyed, leaving me with no work and many broken belongings, including my Samsung television model UE75TU7100U, purchased just a year ago. I understand that standard warranties do not cover earthquake damage, but considering the extent of our losses, I am reaching out to ask if, out of goodwill, it would be possible to receive a replacement television. Our situation is dire, and I can no longer provide much for my children, so having a TV could offer them some distraction from our current hardships. I have photos of the damaged television that I could provide if needed. I have attempted to contact Samsung Turkey without success, which has left me frustrated, especially after learning that owners of cheaper Vestel televisions were able to receive replacements under warranty due to the circumstances here. I am hopeful for a positive response. Thank you and best regards, E.A.

I am experiencing an issue with the low-level speaker on my phone. It has stopped working properly, and I can only have phone conversations using the speakerphone function where everyone can hear. Additionally, the speakerphone randomly turns off during calls, leaving me unaware that the other person is still talking until I notice. I would like to utilize the factory warranty for this problem. I visited Best Buy in Savannah, where they mentioned technical difficulties preventing them from processing the repair, advising me that I need to send it for service.

Yesterday, I attempted to use my Phonak Com-Pilot 2 with my Samsung TV but couldn't get any sound. Despite trying various fixes, I still had no success. I contacted Samsung for assistance, but had difficulty understanding the representative due to their accent. The agent repeatedly talked over me and, after providing unsuccessful troubleshooting steps, claimed everything looked fine on their end and couldn't offer further help. They suggested scheduling a paid home visit for assistance, with the cost to be determined upon calling. I am hopeful that another technical support representative, preferably one with clearer communication skills, can assist me. Being hearing impaired, it's crucial for me to resolve this issue promptly. Thank you.

Hello! I am unable to take advantage of the opportunity to issue a new card due to the expiration of the old one. The support center did not specify the requirements for the selfie they requested, so I sent my selfie as I thought necessary. However, a month later, the support center has not approved my application. I realized that something was not done correctly. Please review my request as soon as possible, as my card is expiring very soon, and I may not be able to get it due to your lack of promptness.