Sam's Club Customer Service Issues

I experienced difficulties with a Duracell 121R auto battery purchased at Sam's Club in Vestal, NY. Despite being unable to locate the receipt, I reached out to customer service, discovering they could only track purchases up to two years back. I then visited Auto Zone for testing, and subsequently returned to Sam's Club for the battery's warranty. Regrettably, due to the absence of a receipt, the staff could not assist without the installation details. As they searched, past irrelevant purchases tied to my membership were flagged instead. I find it puzzling that the batteries lack a date marker or barcode for easy tracking of warranty. In the absence of a resolution, and aware of being within the warranty period, I am disheartened by the exchange policy. Despite my longstanding membership since [redacted], this setback has prompted me to reconsider future battery purchases. I intend to relay my experience to Duracell while advocating for improved product tracking. The prospect of another challenging experience, compounded by health concerns, deters me from investing further in a replacement. Thank you for your attention. D.N.

During our Saturday errands on March 2nd, we visited Sam’s Warehouse in Secaucus, NJ. Faced with long lines at the manned counters, we decided to try the cashier-less counter due to our few items. When we scanned a sale item and the discount didn’t show on the screen, we sought assistance. The service crew explained the discount would apply at the end, albeit in a condescending tone. Despite this, we continued scanning. At the end of the transaction, we paid by card, but no receipt printed. Upon calling for help, the same service crew, Pat, arrived and rudely instructed us to read the POS screen, leaving us feeling offended. We didn’t expect such disrespectful treatment and won't tolerate being humiliated for lacking tech skills. Every paying customer deserves respect, and we may consider other warehouse options in the future.

I had a very bad experience once again, and this seems to be a recurring issue! I've been trying to reach out by phone after lodging a complaint with the corporate office a week ago, but have not received any response. The poor customer service at the Canton, Michigan store, particularly from the rude and unprofessional manager, is unacceptable. Even the corporate office supervisor acknowledged his rudeness. I've been patiently waiting for over a week to hear back from the market manager, still no response. I've spent countless hours seeking help to address the serious problem at this store, especially with the manager's behavior. My complaint reference number is [redacted]09. I am hoping for a prompt response as my next course of action will involve contacting John Furner, the CEO, and potentially reaching out to Channel 4 News. Thank you.

In October [redacted], I received a new Sam's Mastercard. Recently, I got a renewal notice for my membership, which I promptly paid. However, during a recent store visit, I declined a renewal offer assuming I had already renewed. To my surprise, upon checking, it seems I have two memberships - one I just renewed, which I've had for years, and the membership number on my current Sam's card is different. I need assistance in rectifying this situation.

This is my second time purchasing and installing tires at SAM's Club in Bartlett, TN. I have been a loyal customer shopping for groceries and home needs here. Today, I arrived at 11AM and was told the tire installation would take a couple of hours. However, it is now 5:50PM and my car is not ready. The lack of communication regarding the delay is disappointing. This experience has been the worst in my 33 years of getting tires changed. I am displeased as this delay caused me to miss important events. The staff's disregard for my time is concerning. I was simply informed that my car would be ready shortly without an apology or explanation for the extensive delay. This has happened before when I brought in my wife's truck. The service provided for a simple tire replacement is unacceptable. I hope this issue is addressed to prevent such delays for other customers. My contact information is [redacted] and my member number is [redacted][redacted].

I had a negative encounter with a Sam's Club employee today. Despite being a loyal customer for over a decade, the treatment I received was unacceptable. I paid for my order using scan and go but faced an issue at the exit. The door attendant, Nacho, was dismissive and questioned my receipt. Feeling slighted, I sought help from a lady at customer service who intervened. Nacho's attitude and insinuations made me feel disrespected. I believe an apology from both the store and the employee is warranted. I am hesitant about continuing as a customer but hope for a resolution without having to switch to a competitor.

On March 9th, I placed an order for an e-card and received confirmation of the completion. Surprisingly, the OVT team canceled my order without notifying me. Following a 48-hour wait, I called and was left on hold for almost two hours, listening to music. Speaking to a supervisor, the issue was resolved professionally. Shortly after, I attempted to reorder only to face the same problem. An OVT team member called, and after a 30-minute wait, they questioned the purchase of an e-card under $60. After speaking with another supervisor, I had to be switched back to OVT for processing. Despite paying with a Sam's gift card this time, I have not received confirmation for my e-card as of 7:13 pm. Although I value the service provided, promptness is lacking, and I hope for improvement to maintain customer loyalty. It's essential to recognize there are other options outside of Sam's Club.

On February 1st, I received my Sam's Club MasterCard statement indicating $[redacted].66 in rewards, however, there was no rewards check included as in previous years. After reaching out to online customer service chat, I was advised to visit my nearest Sam's Club and present my card to receive the cash. Upon visiting the store the next day, Sam's Club customer service couldn't locate any rewards on my account. Following a call to Synchrony bank, I was informed that I needed to await a letter in the mail. Once I received the letter and took it to Sam's Club, I was again informed of the absence of rewards. After a lengthy discussion involving the store manager, Synchrony bank, and myself, it was determined that the issue might be due to my wife being the primary Sam's Club member while I am the primary cardholder. New cards were ordered to resolve this discrepancy. Despite receiving the new cards and revisiting the store, the rewards were still not reflecting on Sam's Club's end, though Synchrony bank acknowledged them over the phone. Currently, I am in a waiting period until March 10th for the rewards to transfer to the new card, which has not occurred as of my visit on March 12th. Synchrony bank could not provide a timeline for resolution, despite reassurance that my rewards are valid until August. Despite escalating my concerns, I was not given a clear answer on when the issue would be resolved. I remain puzzled by this ordeal as redeeming rewards has always been straightforward in the past. Thanks, Terry Childers.

I purchased four new tires on March 4th. However, on March 8th, I experienced a flat tire and was left stranded due to a broken tire air stem. When I returned the tire to Sam's Club for repair, the same tire went flat again on March 13, this time because the air stem was installed upside down. Additionally, they only gave me 4 lug nuts instead of 5, leading to an additional $[redacted] cost for lug nut repairs. Despite calling the store manager multiple times to address these issues, I have yet to receive a callback. As a widow with a child with special needs and three grandchildren to care for, the repeated tire failures have caused significant distress and safety concerns. My name is Sonya Gorski, and I can be reached at [redacted] or [redacted] Thank you for your attention.

I am requesting assistance to resolve an issue with a refund. An employee mistakenly charged my card instead of accepting cash for a purchase that I made. Despite my attempts to pay with cash, the transaction was processed on my credit card. I was given incorrect pricing information and was unable to find the color I desired in the iPhone XR. Even after multiple visits due to a computer issue, the managers were unavailable to authorize the refund. The store has the iPhone XR in stock, yet they have not refunded my money. I simply wish to receive my cash back as I do not have the phone in my possession. It seems that while making a purchase was easy, the refund process is proving to be challenging and time-consuming.

I received a promotional card in the mail that promised me a free chicken every month for a year, loaded onto my membership card. Initially, it worked as expected for the first two months from August [redacted] to July [redacted]. However, starting in October, the store employees claimed they had no knowledge of the offer. Despite having the mail card, they hesitated to fulfill the promotion. Things escalated in February when I spoke to the store manager about their refusal to honor the monthly chicken. The manager stated that the offer could be withdrawn at any time and suggested I contact the corporate office to address my concerns. To my surprise, they even accused me of attempting to steal a chicken. I never intended for this confusion—Sam's Club issued the card, but now they are failing to honor it.

While shopping at Sam's Club in Aurora, Colorado today, I encountered a frustrating situation at the cafe. Despite the long thirty-minute line, there was only one hardworking associate managing the orders. Seeing her struggle and request help from management multiple times, I was shocked when the duty manager responded rudely, eventually deciding to close the cafe without addressing the needs of customers or staff courteously. The lack of empathy and inability to handle the situation professionally was evident when another associate, who was impolite, was sent to close the cafe. After waiting for over half an hour, I managed to order two items but was denied the opportunity to order a third when I turned back around. The poor management skills displayed by the manager and the team, along with the disorganization in the store, including long lines to exit, left a lasting negative impression. - Connie

On March 14, [redacted], while entering Sam's Club in Edwardsville, Illinois, the sliding door malfunctioned and forcefully hit my arm, causing bruising and swelling despite wearing a heavy winter coat and sweatshirt. I immediately informed the manager and they confirmed that the door had issues that day. I completed an accident report as instructed, expecting a follow-up call that never came. A week later, I sent an email but, after waiting for over a week for a response, I am still without any acknowledgment. I am disappointed with the lack of communication regarding this incident. My reference number is [redacted]51, requesting a resolution and possibly a gift card for the inconvenience caused by the malfunctioning door.

I have been a loyal member of Sam's Club for over ten years now, faithfully paying my membership dues. Unfortunately, I've noticed that some individuals, including illegal immigrants, are entering the store accompanied by a family member or friend with a membership card to make purchases. The issue arises when those accompanying individuals do not have their own membership. The person holding the Sam's Club card pays for the purchases, and then distributes the items in the parking lot to the others. This practice is unfair to paying members like myself. While I understand that more customers benefit Sam's Club, it is concerning that non-members, whether legal or illegal, are accessing the same privileges as legitimate members without being held accountable. I believe reinstating membership IDs could help address this problem and preserve the integrity of the membership system. Failure to address this issue could lead to a loss of loyal members. Fayetteville, NC Sam's Club patron.

I went to Sam's Club intending to purchase inkjet paper, but was informed they no longer stock it in-store and suggested I order online. Upon attempting to do so using my Bankamerica debit card, it was unexpectedly declined by my bank. After confirming with my bank that they did not block the transaction, I contacted the customer service team who unfortunately could not resolve the issue. I find it disappointing that my local Sam's Club can accept my card in-person, but the online store cannot. My attempts to reach out to headquarters only led me back to a store in Arkansas. I would appreciate a phone call at [redacted] to clarify this situation. Feedback from my friends echoes my dissatisfaction. Thank you. Jim Patterson, Member # [redacted][redacted]

I visited the Sam's Club on Flamingo and Pecos in Las Vegas, NV with my mother. After a transaction mishap where my mom accidentally threw away the receipt, we went to customer service for a new one. However, there was some confusion as the employee, La Tasha, initially gave my receipt to my mom. When we requested the manager, Wendy, to resolve the issue quickly, La Tasha became rude and unprofessional, accusing me of trying to intimidate her. Wendy eventually provided the correct receipt, but La Tasha's behavior was unacceptable and intimidating. Despite our attempt to file a complaint, Wendy dismissed our concerns, stating that other members sided with the employee. This experience left me feeling upset and unwelcome, to the point where I am hesitant to return to the store. The employees involved should apologize for their behavior and receive appropriate disciplinary actions to prevent such incidents in the future.

Hello, my name is Dil Rai. Today, on March 30, [redacted], at 6:30 pm, my family and I visited Sam's Club to shop. Unfortunately, my membership card was expired, so I requested to speak to the Membership Service. However, a cashier named P stopped attending to other customers to speak with her manager. I felt she was rude in her approach. I have been a loyal member of this Sam's Club for about seven years. I hope the customer service experience improves in the future. Thank you. Sincerely, Dil Rai.

I received a Sam’s Club gift card in the mail after signing up with an energy company in January. I checked the balance at the store in March, and it showed $45. When I tried to use the card in March, the cashier said it was at $0. I never used the card after checking the balance, but they claim it was used on the 30th. I want a purchase history to clarify where and when it was used as I'm the only one who had the card with me.

I am reaching out early this year! Seeking donations for Aventure Kids Playcare Fall Carnival on October 12, [redacted], with a Hocus Pocus theme. This family-friendly event includes food, games, and crafts, drawing [redacted]+ attendees. Donations will be showcased at the event and promoted on our Facebook page and event flyers. Your support would be valued. Contact me via email if you can offer Gift Certificates, food, or sponsor a Bounce House. Your contribution will help make the event a success. Please respond via email or phone promptly to confirm your participation. -Katrina Walden Adventure Kids Playcare Director [redacted] FM [redacted] Suite [redacted] Conroe, Texas [redacted] [redacted] Bus [redacted] Cell

I've been attempting to buy one of your $[redacted] wireless printers for over an hour. I've already spoken with your "Live Chat" support. The printer is not available in-store. If I can't speak to a person to make this purchase, I'll have to turn to Amazon or Best Buy. I have a $[redacted] gift card I'd like to use, but the site won't accept my pin, without any explanation. I'm frustrated with trying to spend my money at Sam's. Could you please connect me with a representative over the phone to complete this order?