Sam's Club Customer Service Issues

I recently purchased 4 tires from Sam's Club in Sunrise, FL. Initially, I ordered them online and then had them installed in-store. Unfortunately, during my first visit, my rims were damaged. Subsequently, a month later, Ford informed me that the tires were mounted backwards. Following this, Sam's Club agreed to exchange the tires, but in the process, they damaged the tire pressure sensor and lug nuts on one of the tires. These repeated incidents have caused me significant stress, especially given that I am 5 months pregnant. I am seeking assistance from a district manager or someone in authority who can effectively address and resolve these ongoing issues with the store. Regrettably, my trust in this particular Sam's Club location has been eroded, and I am no longer comfortable entrusting them with servicing my vehicle in the future.

I recently purchased a new set of Michelin MxM4 tires for $[redacted]. Initially, there was an issue with the balancing, which the tire center acknowledged and quickly rectified on the same day. However, a month later, I returned as the tires were still shaking. Despite my request for the tires to be checked, I faced resistance and felt like I was being treated as an inconvenience. The service technician questioned if the tires were truly the issue, and I had to argue for them to be inspected. Even after being called back hours later, I felt insulted and questioned unnecessarily. I invested a significant amount in these tires and expected better treatment as a loyal customer of SAMS Club Tire Center in Houston, TX. I hope this customer service issue can be addressed promptly.

I had a frustrating experience at Sam's Club recently. I attempted to take advantage of a cell phone deal through Sam's and Sprint, but the associate assisting me was kind yet lacked proper training. Despite being initially led to believe I could transfer phones and numbers, I ended up being misinformed and needed to purchase all new phones. Upon returning to the store to remedy the situation, I waited extensively to speak with a manager, only to be completely ignored by two individuals who approached me. This lack of service and professionalism was unacceptable, and I hope for a resolution to this matter. Throughout my history as a customer at Sam's, I have been satisfied with the service provided, but this particular encounter has left me disappointed. I trust that both Sam's and Sprint will address this issue appropriately. Thank you for your attention. Sincerely, Ronney Cain.

I gifted my wife a diamond pendant for Christmas, but upon opening, we found the necklace was broken. When we tried to exchange it, they no longer had the same one. We asked about getting a different chain, but they refused. I had to save a lot for this gift that cost over $[redacted]. We've been married for 34 years and don't usually splurge like this. I simply wanted a replacement chain as she adored it, and it still has the tags on. I don't understand the attitude we received; all I seek is the right chain. Like with a scratched TV, I expected them to make it right. Please assist me; my wife, a hardworking nurse, and I, a veteran who served in law enforcement, really want to replace the chain. A jeweler would strive to maintain a good relationship with customers by making things right. I eagerly await your response.

I utilized the mobile app for the [redacted] Mt. Nebo Road branch. After confirming my location, I proceeded to the Club Pick-Up lane as directed. Despite waiting for 20 minutes, no one assisted me. Upon entering the store, I was informed that this location does not offer this service. This should have been communicated to me earlier. Additionally, only one person was available at the pre-ordered/pre-paid kiosk, resulting in a further 20-minute wait due to other customers. While I appreciate employee-customer interactions, it is essential for them to maintain efficiency when there are customers waiting in line. I had planned to quickly pick up my order before attending to my 92-year-old mother's dentist appointment, but the lack of communication and service hindered my schedule. Sending a text notification when I checked in could have avoided this inconvenience.

I recently sent in renewal forms for James, Ann, Lori, Wade, Boyd, and Melissa Kaiser along with the complimentary membership for Tim Kaiser. Unfortunately, it seems to have been lost in the mail as we were declined at the gas pump for being inactive. I went ahead and renewed at Sam's Club for $[redacted]. They mentioned they would refund the payment if the mailed one is processed. Please ensure Tim Kaiser receives the complimentary membership. Our old email may be [redacted], but the correct one is [redacted] My lun membership card number is [redacted]0 [redacted]82. Thank you for your assistance.

Regarding Sams Club No.[redacted], I am aware of the challenges during the holidays regarding closing times. However, the website and exterior signs did not indicate an early closure. While I empathize with short-tempered employees near closing time, closing an hour earlier was not communicated. I have been supporting refugees in El Paso, spending over $[redacted] at Sam's Club recently. The treatment I received from the employees when I inquired about the early closure was disappointing. Moving forward, it would be helpful for the store to clearly display any early closure times on their doors to manage customer expectations. Although this incident cannot be changed, I hope for more understanding and professionalism from the employees in similar situations in the future.

My son, Terance Maples, was terminated at the Sam's on Goodman by the team leader, Ebony, for not cleaning the ceiling because he was the tallest. This seems like discrimination to me. He worked hard, often alone when no one else was there, and even came in when others didn't want to. Despite asking for termination papers multiple times, they claimed he wasn't fired after Ebony asked him to leave. They are now suggesting he walked off the job, which is not how it happened. I am seeking legal advice on this issue as my son's actions were not handled properly. I am Terance's mom, Lorie Maples. Thank you.

I was recently informed at the Murfreesboro, TN club that there's a new self-checkout policy in place. Now, customers must remove all items from the cart, scan them, and then return them to the cart. It was explained that this change came about due to some incidents of misconduct. This requirement makes the process less convenient and feels like a mistrust of customers. I've enjoyed the simplicity of scanning items directly from the cart and this method feels cumbersome. The implication that customers might be stealing is disheartening. If this is a standard policy across all locations, it's disappointing. I'm considering giving my business to Costco, even if it means driving further, as they seem to maintain a more customer-friendly approach.

I believe the customer service team at the Castle Rock store could benefit from improved training, including their supervisor. During my recent visit, I realized that I had lost my reading glasses at the store. Today, when I inquired at the lost and found, I was relieved to learn that they had been found. However, I was disappointed by the lack of professionalism I experienced while waiting in line to speak with a customer service representative. Despite being next in line, the supervisor, Felecia, chose to assist the customer behind me first without acknowledging my presence. I approached Felecia to express my dissatisfaction but was met with no explanation or apology for her behavior.

I purchased the pre-packaged chicken and pork meals from Sam’s Club. Firstly, the chicken tasted nothing like chicken; it resembled hotdog meat, which was disappointing. Even the customer service representative agreed with my description and refunded me after having a similar experience. I then tried the pork meal, hoping for better quality. Unfortunately, it was also extremely poor; the meat was dry and low quality, not tasting much like pork. I am a new customer with high expectations and joined because of a 20% off gift card, only to be let down by the products. I am requesting a $9.99 refund for the pork meal and urging the company to discontinue these inferior products if improvements cannot be made for a more flavorful and healthier option in the future. I have resorted to giving the uneaten meat to my dog as it was not suitable for human consumption.

I reached out to Sam's Club last Friday and was promised a call back within a few hours. However, it's been exactly 1 week now, and I still have not received any response. I must say that my experience at Sam's Club getting tires rotated and balanced has been the worst. Not only was my phone call ignored, but when I purchased tires in August and scheduled appointments for two vehicles, they couldn't even find them. In January, I attempted to have them rotated and one fixed due to a screw. Despite calling in advance, I was told by Christine that they don't accept appointments for balance and rotation, only operating on a first-come, first-served basis. After a frustrating wait, there were further delays, the service took over 2 hours, and my tire pressure light remained on. When I raised my concerns, the explanation was that they were short-staffed with only one employee working. This level of customer service is completely unacceptable, and I will not be returning. Sam's Club should consider hiring more competent staff to improve their service quality. Regards, J.G.

I'm 71 years old, and my aunt is 91. They both live with my partner and me. I help care for my aunt and my mom, who is a Sam's Club member. My mom, who sometimes can't drive due to musculoskeletal problems, often asks us to do her shopping. Recently, when I forgot to buy croissants, my partner returned to buy them but was refused at the register. The associate claimed she didn't match the picture on the membership card and involved the manager. Interestingly, I recognized the associate from a previous job and know she has a negative attitude. After this incident, I decided we won't be shopping at that Sam's Club location again.

Following my visit to Sam's Club in Webster, Texas, I informed the receipt checker at the door that it would be my last time shopping there. Deciding to switch to the new Costco down the road, I explained to her that the lack of engagement and attentiveness displayed by the grocery checkers was the reason for my decision. Most checkers don't communicate, avoid eye contact, and appear disinterested in customer service. Despite a few friendly older checkers, the overall experience is unpleasant. Their inconsistency in instructing customers on where to place groceries on the counter added to the frustration. When I relayed my concerns to the door clerk, she advised me to speak with the store manager. I made a call after leaving, but unfortunately, the manager did not return my call. Additionally, the ongoing issues with redeeming points due to system failures further contributed to my dissatisfaction. After using my points on my last visit, I have decided to sign up for a Costco membership today. As a Registered Nurse, I believe in receiving respectful treatment as a customer, and therefore, I am choosing to take my business elsewhere. I will be recommending Costco to others based on my experiences. Farewell, Sam's Club.

Today, my husband visited Sam's Club to use our cash back rewards. However, there was confusion at Customer Service as the process had changed from receiving a check last year to having the funds loaded onto the credit card this year. Despite being assured the funds were on the card, when he tried to use it at self-checkout, it was rejected. Customer Service was unable to resolve the issue promptly, leading to frustration. The realization that only one of us could be the primary account holder, preventing my husband from accessing the cash back, was disappointing. We have always been joint account holders on other cards, allowing equal access and control. This limitation in the system has caused inconvenience in the past and now affects our ability to redeem rewards. The lack of flexibility in account management is a letdown considering our long-standing membership. This experience has left me questioning whether to renew our membership due to this outdated policy. I hope to receive an explanation for this restrictive practice from Sam's Club.

I am experiencing a significant issue with my Sam's Club credit card. Recently, when I tried to use it for gas, it was declined without any prior notification. After calling, I discovered it was frozen due to a suspicious charge. Frustrated, I had to pay with cash. My wife handled the call to close the card as I had work obligations. Surprisingly, we learned our cash back is linked to the credit card. Despite requesting closure, I was informed it wasn't closed and a new card would be sent due to fraud. Subsequently, after not receiving the new card, we were informed today that the account had been closed. The customer service representatives we spoke with were consistently rude and unhelpful. We simply want our $[redacted].00 cash back, as loyal customers for almost two decades. Disheartened by this ordeal, we are considering switching to Costco. I am eager to speak with someone in corporate to share my perspective.

When shopping at the Gardena, CA Sam's Club, I noticed an issue with the checkout process for customers using the Scan & Go app. While waiting in line to exit after scanning my items, there was confusion with the employee, Teresa, about where I should wait. Despite patiently waiting, I felt uncomfortable as other customers seemed to cut in front of me. Eventually, with the help of another customer, Teresa scanned my app barcode. I spoke to the store manager, Pedro, who addressed my concerns. To avoid this in the future, it would be helpful to have clear signage directing Scan & Go customers where to wait and to ensure employees are informed about the process. Improving customer service in these situations would make shopping more welcoming for everyone. This experience was disappointing, and I hope these improvements can be made for future visits.

Hello, I placed an order for a Charleston Pergola on January 29th through Sam's Club. The order number is #[redacted]. The item was shipped via UPS Freight with tracking number [redacted]21. Unfortunately, despite 4 scheduled delivery appointments, UPS has failed to deliver the product. Each time, we patiently waited during the 2 to 3 hour window, but UPS did not show up. The first delivery was scheduled for February 11th, and since then, they have repeatedly rescheduled without success. Their excuses range from trees along the entrance of our street to losing the merchandise entirely. We have even provided an alternative entrance without trees, but to no avail. The pergola weighs [redacted] pounds, making this a frustrating ordeal. Despite apologies from UPS customer service, there has been no resolution. Can Sam's Club assist in resolving this issue and possibly file a claim to refund our $1,[redacted].93? Your support is greatly appreciated. Thank you, - N.C.

I had a frustrating experience picking up an order at the store today. The process was disorganized and chaotic from start to finish. I arrived at 1:09 p.m. for a click and pull order I had placed online, but there were numerous issues with the pickup. I was put on hold for 10 minutes when I called from the loading area, then had to go through multiple obstacles before finally getting my items loaded into my truck. The employees seemed confused and there was a lack of clear direction or assistance, making the whole experience incredibly frustrating. I was also informed that the click and pull staff wouldn't be in until 3 p.m., which was unhelpful considering my pickup window. The store needs better organization and management to improve the customer experience. I left feeling disappointed and will be reconsidering continuing my membership if these issues persist. Management needs to address these issues promptly to retain customers like myself.

I have had consistently poor experiences with the customer service at the Sam's Club Tire Center. Whenever I request a tire rotation, I am always told there will be a long wait or they might not get to it. Even when I make appointments and arrive early, they still inform me of delays. Surprisingly, despite there being four employees and no cars being serviced, they cannot accommodate timely rotations. The manager's attitude is exceptionally rude; once I arrived 30 minutes before closing with a dead battery, hoping to replace it myself, but was turned away. I have been a loyal customer for over eight years but after these recent incidents, I am considering taking my business elsewhere. The lack of efficiency and poor treatment reflect badly on the customer service provided. I urge the management to address these issues promptly as improvements are direly needed.