Sam's Club Customer Service Issues

I recently received some diapers as a gift for my new grandson, but unfortunately, they are too small. The person who gave them to us lives two hours away. I reached out to Sam's Club in Charleston, SC to see if I could exchange them for a larger size since we don't have a membership. I was disappointed to learn that I couldn't exchange them without a membership. I just want to exchange the diapers, not get a refund. The only suggestion given was for us to return the diapers to the gift giver to exchange them, which seems unreasonable to me. I don't want to shop, just make a simple exchange for the right size. It's a fair swap, and the only one affected by this situation is me - or rather, my grandson who is in need of the correct size diapers.

On Monday, April 15, around 7:45 pm CST, I visited the Omaha NE location and stopped at the customer service counter to inquire about my recent Sam's Club membership from the Papillion location. The customer service associate seemed preoccupied chatting with another Sam's associate who was getting his purchases scanned. Despite noticing me waiting, she continued chatting with him. Meanwhile, two other associates were nearby engaged in a conversation with a colleague who was ready to leave the store with her purchases. Eventually, the off-duty associate asked the on-duty rep to assist me, but the working associate kept chatting at the checkout line. Feeling ignored, I looked around for someone willing to help. The off-duty associate then impolitely told me to wait for the working associate to assist me. This experience, especially after my global travels with the Air Force, left me disappointed with the lack of professionalism and courtesy from the staff.

I recently bought a king mattress set that included box springs. Although I donated the box springs, I kept the mattress but find it uncomfortable. Sleeping near the edge or getting out of bed causes significant sagging. I would like to return the mattress, but I no longer have the box springs. I am hoping for a partial refund or store credit. The purchase was made online and picked up in-store. Member Services reached out to a store manager, but no resolution was provided. I have also tried to contact the store manager directly without success. Returning the mattress will require renting a truck both ways, which is a substantial inconvenience. I am hoping for a resolution before going through the process of another rental and return.

I visited Sam's Club in Trussville, Alabama [redacted] to make copies of my daughter's graduation pictures. After waiting for my order, I returned to the counter when notified they were ready. A young black lady with braided hair asked me about the copyright for the pictures, which I confirmed I had. When she requested to see it, I declined, feeling unfairly singled out. The assistant store manager sided with her despite my proof of ownership. I left without the pictures and am disappointed they would not let me purchase them. I am choosing to cancel my membership and will share my experience with the Wounded Warrior and American Legion organizations. It's frustrating to believe I was treated unfairly due to my race, especially witnessing others not asked for copyright information before receiving their copies, including someone I know personally.

I reside in Alaska where all the Sams Clubs suddenly vanished. It happened so fast. Shortly before Christmas [redacted], my mother gifted me a Seiko melodies in motion wall clock. Unfortunately, the store closed in January or possibly February [redacted]. Just two weeks post-closure, my clock stopped working. I didn't register it as the card seemed outdated. Despite the time lapse, I have a hectic life attending to my family's needs. I'm reached my breaking point. I valued my clock dearly, especially since my mother paid a significant amount for it. The departure of the company from Alaska felt unprofessional and inconvenienced many local customers. I cherished the convenience of having Sams Club here. Please update me regarding my clock. I hope for a resolution beyond a standard, regretful response referencing the warranty. In retail, sometimes going the extra mile is crucial. Sincerely, Kristin

I wanted to share an issue I experienced with the gas attendant last Saturday night around 9:00 pm at Trussville, AL pumps. I mistakenly arrived at closing time without realizing it. When I got there, the lights were on, and there was still a lady pumping gas. I borrowed my dad's car due to car trouble and parked on the wrong side of the pump, needing to readjust. I tried to pay with my Sam's Club card, and initially, the machine accepted it, but on the second attempt, it rejected it, stating the payment was not acceptable. After three failed tries, I decided to cancel and start over, only to find out that the site was already closed. The attendant had shut down the pump in the middle of my transaction, which I found quite disheartening as they could have informed me politely that they were closing instead of abruptly halting the process, leaving me feeling frustrated.

I am disappointed with the recent changes in the Members Mark toilet tissue and napkins I purchased from Sam’s Club. The quality has decreased, while the price remains the same. I fear the pick a size paper towels might follow suit soon. I have been a loyal customer of these products for years, but the decline in quality has prompted me to start looking for alternatives at different stores.

I recently visited Sam's on Maze Road in Wichita, KS, in search of Member's Mark Swiss American Cheese slices but was unable to find them stocked. After speaking with the manager, Jeff, I learned the product may not be available due to low purchase rates. My daughter checked all Wichita Sam's locations and discovered it was out of stock at all stores. I value Sam's for its variety and unique products. Although Swiss American Cheese may not be as popular as other types, there are customers like me who prefer it. I kindly request that you reconsider stocking Swiss American Cheese slices in your Wichita stores. Thank you! Kevin Warner (Plus Member)

On May 6, [redacted], I pumped $30 worth of gas at the Sam's Club in Corpus Christi, TX using my BBVA Compass card. Instead of deducting $30, they withdrew $[redacted] from my account. After contacting my bank, they advised me that Sam's Club should refund me $70 and reimburse me for the $38 overdraft fee. Despite providing my membership card number, the manager insisted that only $30 was charged. I offered to email my bank statement as proof, but she declined, stating that their records showed the correct amount. Despite numerous attempts to reach the manager for resolution, I have not received a response. I am currently in Houston for work and have been unable to resolve this issue. As of today, the overcharge has not been credited back to my credit card. I appreciate any assistance in resolving this matter.

On May 11, I scheduled an appointment at the Sam's Club tire shop to address low air pressure in my car tire. The shop set the appointment for May 14. Today, we brought the car in, and the technician discovered a nail in the tire causing the issue. Unfortunately, they couldn't repair it due to the different nut type, which is specific to our [redacted] Renegade Jeep. This resulted in a wasted trip for us. Sam's Club should consider posting guidelines regarding acceptable tire nuts to avoid such inconveniences. It's frustrating because we took time off work to make the appointment, only to find out they couldn't assist us. Despite upgrading to a Plus membership for additional services like tire repair, it seems unlikely we will be able to utilize it. Moving forward, it would be beneficial if Sam's Club asked for car details beforehand to prevent such situations.

The current page indicates "Get Human," suggesting assistance; however, I encountered issues with a $[redacted] gift card purchased a week ago for a Unified Champion School event. The school employee was unable to use the card due to activation problems, despite my attempts to resolve them. Speaking with a store representative, they suggested filing an incident report and could not provide a solution. Requesting to speak with the store manager, I was directed to an assistant manager who was unhelpful, stating the receipt was insufficient proof of payment. Urgently needing supplies for the event, I am disappointed by the lack of assistance from the store. The situation remains unresolved as I wait on hold with the online help desk. This experience reflects poorly on the Sams Organization.

I have been trying to resolve an issue with the instant savings book from May 8 to June 2. Specifically, on page 16, in the left column, the center of the page advertised a Kotex 8-channel 8-camera security system. Despite trying to order online, I could not locate the item. After contacting customer service and being assigned Case number [redacted]15, I still did not receive any updates. A representative named Tierra eventually reached out, but I missed her call. After responding to her email promptly and reaching out twice more, I have not heard back. This has been a disappointing experience with my first Plus membership. I hope for a resolution soon or a suitable alternative offered at the advertised price, as the current customer service process has been frustrating.

I recently ordered a Graduation Cake from the local Sam's Club on Winchester three weeks ago. Upon arriving at the store after a 2.5-hour drive, I was disappointed to learn that my cake order was not in their system and that they didn't have the cake available. When I spoke to a manager, they informed me there was nothing they could do if the cake wasn't there. I was very dissatisfied with how the situation was handled and the lack of assistance or compensation provided. I was not offered any discounts or apologies for the inconvenience and time wasted due to this issue. I am considering filing a formal complaint regarding this matter.

I enjoy playing a trivia game I receive via email regularly. Today, while submitting an answer, I encountered a pop-up offering a free spin for a Walmart Visa gift card, which I found suspicious. Despite my attempts to navigate away, I ended up spinning and losing. Following that, I was prompted for a second spin and redirected to a questionable website, Tykjrwgriu.com, featuring explicit content. This experience has left me worried about the safety of my online activities and raises questions about the involvement of apps or cookies in such occurrences. Can you clarify your connection with Walmart? I contacted Walmart's Credit Card department and conversed with a representative, Destiny, who denied any association with the situation but oddly expressed interest in it. I am puzzled by the lack of clarity regarding this situation. - JaneLa from Tulsa

I was disappointed with the lack of customer service number for Sam’s Club. I had an issue with a manager assistant in the parking lot, but couldn't find a way to address it easily. The manager ignored my request to move carts, leaving me frustrated. It's a shame that contacting them is so difficult. The lack of a direct line to customer service made the situation even more frustrating. I had a pleasant day before this incident, but the manager's attitude soured my experience. It's unfortunate that there's no straightforward way to reach out for assistance in such situations. I hope this feedback can help improve the customer service experience for others in the future.

On May 24th, I purchased 3 discounted gift cards at Cowboy Jacks in Woodbury, MN Sam's Club. A day later, I gave one to my son for his anniversary, but he found it empty. I asked for refunds for all 3 cards plus $50 I reimbursed him. Sam's Club staff initially claimed all cards were empty and insinuated the issue was suspicious. After speaking with multiple employees, I left the cards and my contact info. The next day, there was no update, and when my wife called, Taylor Klundt mentioned the manager needed to be present. Taylor promised a follow-up, yet none came. Upon visiting and pressing Taylor, he mentioned contacting Cowboy Jacks but received no response. Later, the GM there indicated they tried to assist. Frustrated with the lack of communication, honesty, and feeling treated like criminals, we are disappointed in the customer service received and are unsure if this reflects future experiences with Sam's Club.

I received order #[redacted] on June 3, [redacted]. The shipping box was damaged and appeared to be repackaged, possibly at the FedEx Distribution Center. Three items were either damaged or missing: 1. Rubbermaid 62-piece Take Alongs food storage set (lid was cracked, and one container lid was outside, possibly missing pieces). 2. Hefty foam plates (some missing and damaged due to a torn tie enclosing the container). 3. Commercial Contractor clean-up bags 42 gal. (one box destroyed, some bags placed inside, count not done). I will visit either the Augusta, GA Sam's store or the Pooler GA Sam's store around June 11th. I plan to return the damaged items for a credit or replacement. Thank you for your help.

On Father's Day, my family visited Sam's Club to buy a roller coaster toy for my son. Unfortunately, I lost my phone which had my membership card and ID. When I went to pay, I couldn't without my card. The customer service worker seemed displeased with helping me find my details, which made me feel uncomfortable. I also had a frustrating experience the day before when I couldn't purchase an open box item for the promised discount due to a misunderstanding. These incidents have made me consider switching to Costco for better service, even if it means traveling further. I value good customer service and these experiences have left me disappointed with Sam's Club.

On May 11, [redacted], I purchased a new set of tires under warranty at store [redacted]. Due to availability issues, the tires were shipped and installed in June. Recently, I had a flat tire caused by a nail and upon inspection, it needed replacement. Unfortunately, the replacement tire would take 5 days to arrive as it is not kept in stock. I am concerned as a tire is not something that can wait like an electronic device or kitchen appliance. I am now driving on my spare tire and need a quick resolution. I would like to exchange my tires for ones that are in stock at the store as I cannot afford to wait any longer. It is essential that products under warranty are readily available for replacements. I hope for a solution to this dilemma promptly as I cannot continue driving with a tire issue.

I recently had my tires rotated at Sam's Club and encountered a dangerous incident after just 9 days and [redacted] miles when a front tire fell off due to loose lug nuts. Thankfully, no one was hurt. The car was towed to a garage where the necessary repairs were made, including purchasing new lug nuts and tightening all tires. I was surprised by Sam's Club's poor reputation, as mentioned by the tow truck driver and garage staff. My daughter incurred a $[redacted] charge for the repairs, and the garage recommended replacing the wheel. I believe this incident should not have occurred if the tires were torqued properly to [redacted] foot-pounds, as stated on the paperwork. I would like to discuss this matter further and can provide supporting documentation. Thank you for your attention to this issue. Sincerely, David K. Date of Service: June 8 Sam's Club Location: 08I45 [redacted] ROLITE [redacted] S Cinnaminson, NJ [redacted] US Phone: [redacted]