Sam's Club Customer Service Issues

I have no issues with the products or services Sam's Club provides. I have been a member for nearly 30 years and enjoy shopping both in-store and online. Nonetheless, I am concerned about the business getting involved in current political and social trends. Many Christians, like myself, are displeased with the recent attempts to align Sam's Club with secular ideals. I prefer not to encounter articles on personal employee matters when simply shopping for items like tuna. While I already acknowledge the challenges of challenging Walmart, I hoped Sam's Club would uphold Judeo-Christian values. I am contemplating not renewing my membership, although I question if this decision will have any impact.

I received my replacement order number [redacted], but unfortunately, it arrived with the same issue as the original order. The lids and seals on the two Hershey Cocoa powder containers broke open during shipping, resulting in cocoa powder spilling inside the box. Additionally, there is one bag of Domino sugar that was wrapped in plastic and seems fine, but it is now covered in cocoa powder. I have photos documenting the damage. I have been a frequent shopper at Sam's Club recently, but I am disappointed by the lack of attention to detail in the packing process. It is concerning that fragile items like cocoa powder were packed alongside canned goods without proper protection. The cocoa powder containers are made of a heavy paper material, not metal tins, and are susceptible to damage. I have disposed of the cocoa powder and would like a refund for the damaged items. I urge the packing department to review their procedures to prevent similar incidents in the future. I am willing to provide photos upon request. Thank you, Marsh'a H.

I have a membership for free shipping, but I've noticed that the prices of items increase once they are added to the cart. This feels like misleading advertising. I've taken legal action before and am considering doing so again or joining a class action lawsuit. I am persistent in resolving this matter. I am willing to settle for $75,[redacted], but once I pursue legal action, this offer will no longer stand. Thank you. Best, G.R.

Subject: Issues with Sunforce Solar Triple Head Product Sunforce Products, Inc. [redacted] Avon #[redacted], Montreal West, QC, H4X 2G8, Canada To Whom It May Concern, I recently purchased four [redacted] Solar Triple Head units at Sam’s Club, the first on 9-3-[redacted]. I installed one in my mother's house, one in my sister's house, and still have two in the box. After letting the battery charge for three days and following the instructions, both units stopped working after two days. The lights do not turn on with motion, only when manually switched on. When the time switch is set to Test, there is no light. I plan to return all units to Sam’s Club for a refund due to their unreliability. I believe this product needs better testing before being sold to customers. Sincerely, Ismael Rivera Silva [redacted] Ramón Power Mayagüez, Puerto Rico 00[redacted]

During my recent visit to Butler Sam's Club, I was asked to get a new card with $34 loaded on it. The associate updated my address and phone number in the system but upon checking the next day, it seemed the information was not updated. I followed up with multiple calls, including speaking to a supervisor. They requested additional verification steps, like providing a code through a video call. Despite these efforts, after a month, I still have not received my new credit card. I hope to receive clarification on the status of my card soon to avoid any potential issues with my credit. I would appreciate a prompt resolution to this matter. Thank you.

As a long-time Sam's Club member, I recently experienced a concerning incident during a recent shopping trip. Upon attempting to make a purchase on November 7th, I was informed at the cash register that my membership had expired the previous month. The cashier offered to renew it on the spot, which I agreed to. However, on November 16th, I received a postcard thanking me for joining Sam's Club, which confused me. Upon closer inspection, I discovered fine print on the postcard informing me that I had been enrolled in Auto Renew without my consent. This came as a surprise and left me feeling frustrated. In the past, I always received a notice before my renewal was due, but this year I did not. After reading the details carefully, I contacted Sam's Club to opt out of Auto Renew and request email notifications for future renewals. I wanted to share my experience as I believe this method of renewing memberships without explicit consent could be seen as deceptive and questionable. Despite this issue, I value my Sam's Club membership and hope this concern will be addressed going forward.

I am a person with disabilities and use a wheelchair. My porch is covered, and FedEx keeps leaving my Sam's Club packages at the beginning of the ramp instead of bringing them up to me despite having a sign asking them to. This has been happening for around four months now. I received a large box recently with two heavy adult diapers, which were soaked because of the rain. I kindly request that my items be sent via UPS in the future. If possible, sending smaller boxes would also be appreciated. Due to my ALS condition, my strength is decreasing, and I'm unable to retrieve packages left at the bottom of the ramp. This situation makes me hesitant to place more orders, as I often don't receive the items.

I am missing two items from my recent orders. Firstly, I am still awaiting a replacement micro makeup brush in black and the corresponding shipping label to return the damaged item as discussed with a sales representative on December 10th. Secondly, the men's ugly sweater that was supposed to be included in my order did not arrive, despite receiving the makeup bags it was shipped with. I simply want to receive these two missing items. Thank you.

I noticed a charge of $45 on my checking account for a Sam's Club membership that I don't have. I used to be a member about 3 or 4 years ago, but I never renewed it. Currently, my daughter has a membership and I am listed on her account. I kindly request a refund of the $45. I would like the refund to be credited back to my checking account or sent to me via a $45 check. Thank you for your assistance in resolving this issue. Best regards, Melanie R.

I am extremely disappointed with the lack of responsiveness from the Gastonia NC store's Tire and Battery department. I purchased Cooper Tires for my [redacted] Honda there and have been facing continuous issues with them. I need to schedule a drop-off for fixing the tires properly this time. The entire ordeal has been a nightmare ever since I bought three sets of tires from them last year. Unfortunately, my nearest store for tire services has closed, leaving me with a [redacted]-mile round trip to get my tires attended to for three vehicles. I am considering reaching out to Corporate and the CEO again for assistance. I am currently in contact with Sam's to see how they can compensate me for these inconveniences. What a challenging situation!

My experience at the Tire and Battery Center at Sam's Club was extremely disappointing and left me feeling traumatized. As a long-standing member, I sought their free tire repair service, but encountered insensitivity and rudeness from employees. Despite explaining the urgency due to a recent family loss, I was met with eye-rolls, laughter, and dismissive behavior. The lack of compassion and unprofessionalism displayed by the staff was deeply hurtful. I was left stranded without a resolution, feeling physically ill and hopeless. This was by far the worst customer service encounter I have ever faced. I now need the tire repair promptly or to be compensated by Sam's Club if they are unable to provide the service.

Dear Customer Service, I am contacting you regarding a recent disappointing experience I had with the purchase of a defective earring from store #[redacted]. I bought four pairs of earrings totaling $[redacted].18 on 6/11/21, and on 1/29/22 I discovered that one of the earrings was dented on both sides when I tried to wear them for the first time. Despite explaining the situation to the store manager, I was informed that due to the time elapsed and lack of original receipt, I couldn't exchange or return the earrings. I feel frustrated as I paid $[redacted] for these gold earrings, and even though the purchase is visible in my account, the manager declined to assist me. I have attached pictures of the defective earring for reference. I kindly request your intervention to either authorize a refund or an exchange for a similar pair available online (#[redacted]42 $[redacted]). Your prompt attention to this matter would be greatly appreciated. Thank you.

Dear Customer Service Team, I am reaching out to address my dissatisfaction with the handling of a defective earring purchase made on 6/11/21. I bought four pairs of earrings from store #[redacted] for a total of $[redacted].18. On 1/29/22, I wore one pair for the first time and discovered a dent on both sides of one earring. Upon attempting to exchange the defective item at the store, the manager cited that it had been over a year and without the original receipt, he could not accommodate my request. I rotate my earrings frequently, and this pair was recently taken out of the plastic bag, exposing the defects. Paying $[redacted] for the gold earrings, I am disappointed by the manager's decision despite the purchase being visible in my account. Attached are pictures for reference. I am seeking either a refund or an exchange for item #[redacted]42 priced at $[redacted]. Thank you for addressing this matter promptly.

I have been trying to contact the Sam's Club in Buford, GA for the last hour and a half to reach the bakery, but the system hangs up on me after about 30 rings. This happened about four times in a row. I also attempted to call the meat department, located next to the bakery, but received no answer. The operator finally picked up on my third try but put me on hold for 28 minutes. I then called from my house phone, and when they answered, they put me on hold for 14 minutes before switching me to a ringing tone with no response. It's frustrating trying to place an order like this. Another call back hung up on me after 18 minutes. When I tried calling the pharmacy, I was given a menu option to talk to a staff member, but it said the pharmacy was closed. This level of service is unacceptable, and I hope the Bentonville Executives are aware of how customers are being treated.

I have ordered a Samsung 22 cu ft side-by-side refrigerator multiple times from Sam's Club but received the incorrect 27 cu ft fridge each time. I have been in contact with Sam's Club regularly but the issue persists. The latest update is that XPO will be picking up the wrong fridge on March 23rd, leaving me without a refrigerator. This has been a frustrating and time-consuming experience, causing stress and inconvenience. I am seeking a prompt resolution to this situation as I am facing spoiled food and undue hardship. I have been a loyal Sam's Club member for 28 years and have never encountered such a problem before. I believe I deserve a refund and assistance in acquiring the correct refrigerator promptly. This situation is unacceptable, and I am hopeful for a swift and satisfactory resolution.

The gas station located at LBJ and Midway Rd requires significant improvements. There is a continuous issue with lines forming, causing confusion amongst customers. After waiting for 20 minutes to reach a pump, I found another vehicle pulling in front of me due to the lack of clear direction. Without any signs or arrows to guide drivers, the situation has led to frustration on multiple occasions. To avoid potential conflicts over who is next in line, it is necessary to implement a solution such as clearly marked arrows indicating the correct approach to the pumps and designating a waiting line. To prevent such issues, fueling up early or late seems to be the only option. The gas station's failure to address this problem not only impacts customer safety but also devalues the Sam's Membership in comparison to competitors like Costco, which has a more organized fuel sales system.

I have yet to receive a response regarding the 3 orders being returned by the carrier. Despite contacting customer service, I have not been credited for the fraudulent charges on my account. I find it concerning that the orders were not canceled before shipment, and I urge Sam's Club to ensure that the products are not delivered and to refund the $[redacted].18 to my credit card. My trust in the security of Samsclub.com has been shaken, and I suggest implementing security measures like requiring a security code for each purchase. Thank you for your assistance in resolving this issue promptly. Sincerely, Rob Elrod.

My name is Antonio R. I recently renewed my Sam's Club membership in Mexico. However, I'm facing an issue where my membership is not recognized at the San Bernardino, CA store. Previously, I was able to use my Mexico membership there, but now I'm being informed that my account is not in the San Bernardino store's system. I would appreciate it if this matter could be addressed so I can resume shopping at Sam's Club with my membership card.

I went to have my snow tires removed and my regular tires put back on but they told me I needed a new battery. I didn't ask for that, but they went ahead and replaced it. Now, after getting my car back, the engine light is on. I want to get this fixed as it happened after the mechanic worked on it. I believe something was done improperly during the battery replacement, causing this issue.

Walmart automatically renewed my membership despite stating they no longer do so. I contacted them on the day the charge appeared in my bank account. Initially promised a refund within 5 to 8 days, it has been over a week since then without any resolution. Multiple interactions with customer service have been frustrating, with vague promises of a refund collection process that never materialized. I pointed out they already had my bank details for the initial charge, making the delay unnecessary. The latest update was asking for patience as they work on my case, with no clear timeline. This experience has been disappointing, unlike the service I receive as a loyal Costco member. Even if I eventually get my refund, I will not be renewing my membership with Sam's Club.