Sam's Club Customer Service Issues

I purchased 3 containers of Tidy Cat cat litter, but only 2 were delivered. I received a call from FedEx regarding an undelivered package on Nov. 17 and was directed to contact "Walmart Customer Service" at 1-[redacted]. After speaking with Danielle, she provided me with the number for Sam's Club customer service at 1-[redacted]. However, every time I call, the line gets disconnected after a Spanish-speaking person says something. The answering machine seems to be cutting off calls before I can get assistance.

About a month ago, I bought a few 3-packs of 80/20 hamburger, froze them, and later used one to make meatloaf. When I discovered a chewy piece in my sandwich the next day, I found it was an artery or vessel. It was quite disgusting, and now I'm hesitant to eat or share the other packs. How should I proceed? I would appreciate receiving credit for the remaining packs. Thank you for your help. Regards, T. B.

To Whom It May Concern, I kindly urge attention to the following concerns regarding Sam’s Club and Walmart stores: 1. The sanitation of Sam’s Club shopping carts is lacking, potentially spreading COVID-19. 2. Stores have not been adequately disinfected, leading to staff infections. 3. A manager with COVID has been working, compromising the safety of both staff and customers. 4. If these issues persist, I will involve local county inspectors. 5. Customers avoid shopping at establishments with subpar cleaning protocols. 6. Customers expect and deserve better service. 7. Merely checking temperatures is insufficient for safety. 8. It is concerning that ill employees handle produce. Kindly extend these considerations to Walmart stores. Sincerely,

Sam's Club Concern Dear community, We need your immediate support regarding the current situation at Sam's Club. Loyalty customers are facing difficulties accessing essential items, creating frustration. Upon placing an online order, I arrived for pick up only to find other customers purchasing the items I ordered. It seems unfair that some customers can buy items not available for online pick up. It's crucial for every customer to be able to purchase essential items like Lysol wipes, alcohol, rice, gloves, paper towels, and toilet paper with restrictions to prevent hoarding. The current senior shopping schedule is inconvenient and lacks consideration for the elderly. Moreover, the lack of sanitization in the shopping carts and stores poses a health risk. Sam's Club and Walmart should prioritize disinfecting their stores, considering the profits they are making. The community may consider switching to Costco if these issues persist. Let's work together to advocate for fair access to essential items and increased safety measures at Sam's Club.

I have always purchased my tires from Sam's Club. Recently, I discovered a nail in one of my tires, but Sam's is insisting that I need to buy a new tire instead of repairing it. I disagree because the tire still has good tread. My road hazard protection should cover this situation. I spoke to a local tire shop, and they can repair it satisfactorily by patching it from the inside, unlike Sam's method of inserting a plug. If I pay the $25 to get it fixed at the local shop, can I be reimbursed? It is frustrating to be asked to buy a new tire when my current tire is still in good condition. The road hazard package I bought for $15 per tire doesn't seem helpful in this case. I hope this issue can be resolved fairly. Thank you for your attention to this matter.

I have always purchased my tires from Sam's Club. Recently, I discovered a nail in one of my tires, and Sam's Club informed me that it cannot be fixed, insisting that I need to buy a new tire. I disagree with this because the tire still has good tread. I have road hazard protection on all my tires, and a local tire shop has confirmed they can repair it by patching it from the inside. I would like to know if I can be reimbursed for the $25 I will spend at the local shop. I find it unfair to have to buy a new tire when the current one is still in good condition. The road hazard package I purchased for $15 per tire doesn't seem to be living up to its promises. I hope Sam's Club will allow me to repair the tire and reimburse me for the cost since they are unable to honor the road hazard plan. I am frustrated by this situation and this is my second email as the first one received no response. Thank you.

Hello Sam's Club, I hope all is well. I recently heard about the new shipping fee discount offered at Sam's Club. The fixed shipping rate of $3.71 per order sounds great. As long-time customers who have spent a significant amount at Sam's Club, we want to keep shopping with you. Could you please provide details on how to take advantage of this fixed shipping fee? We look forward to continuing our shopping experience with Sam's Club. Regards, Ahmad Az

Today, on December 21, [redacted], I went to buy groceries at SAMS in Alfredo del Mazo, Toluca, Estado de Mexico at 7:30 am. I found the lines to be very long, which is not acceptable during the pandemic. I spoke with the Manager, Mrs. Castañeda, as there were only three cashier stations open despite the large number of customers in the store. She mentioned that it was an unusual situation. However, I insisted on opening more cashier stations and she bluntly replied that it was my choice to shop there. I found her response rude and would have preferred a more honest answer indicating a lack of staff. I decided to cancel my membership due to her attitude, and Mrs. Castañeda promptly refunded my money. As SAMS customers, we deserve respectful treatment and I hope situations like this can be avoided in the future. Thank you.

Yesterday, Sunday, December 27, I visited the Plaza Escorial store in Carolina, Puerto Rico. Despite having around 40 treadmills available, they were unable to sell them due to pandemic restrictions. Today, Monday, December 28, I arrived at 7:30 am for the third time attempting to buy one, and was the third person in line. Unfortunately, by 8:05 am, all the treadmills were already taken by one individual, which I found disrespectful. I believe there may be a contact inside facilitating these actions. I urge the company to implement purchase limits per membership to ensure fairness, especially for those with a plus membership who arrive early. I look forward to your response regarding this matter. Thank you.

I placed an order for a Samsung TV on 12/8/20 which was charged to my credit card on 12/9. Despite promises of shipment notifications, the TV didn't arrive by the expected date of 12/21. Multiple calls to Sam's Club only led to more delays and issues with tracking. After a new order was created and subsequently cancelled due to stock availability elsewhere, I am left with a pending charge of $[redacted].76 on my credit card for an item I never received. I have been trying to resolve this with Sam's Club for weeks, enduring unhelpful customer service representatives and broken promises. Even after engaging in a chat session, there has been little progress in getting my money refunded promptly. As a long-time Sam's Club member, I am deeply disappointed in the lack of resolution and poor customer service I have experienced throughout this ordeal. My goal is to have the $[redacted].76 refunded promptly to my credit card.

My account was suspended by Sam's Club due to a missed payment that I made weeks in advance. This led to an embarrassing situation at the store where my card was declined, leaving me stranded with my groceries. I only discovered the suspension when requesting a new card as I thought the issue was with the card itself. Although the payment was received late, I want to ensure my credit report is not impacted by this error. I would appreciate clarification on Sam's Club's policy regarding account suspensions for minor delays. If necessary, I will reconsider how I utilize this card moving forward. Eagerly awaiting your prompt response.

I have greatly valued the convenience and purchasing power provided by my Sam’s Club credit card. However, I recently discovered that my account was unexpectedly closed due to inactivity, as indicated by Credit Karma. I was planning to make significant purchases for a new home, such as TVs and appliances, using this card. The customer service representative informed me that I would need to reapply for a new credit card. I must express my frustration and disappointment with this situation. It would have been appreciated if prior notification had been given before the account closure, allowing me to prevent it. This turn of events has placed me in a challenging position. I am now considering if my account can be reinstated with a new credit check. I hope to receive a response soon regarding this matter. Sincerely, K. McClain

I would like to cancel my card as I did not authorize the membership payment. I have not visited Sam's Club in over a year, and Wells Fargo alerted me that $47.98 was deducted from my account. I disputed the charges on April 1, [redacted], and also contacted Mr. Hector in the Sam's Club membership department. I have a confirmation number [redacted]90. I request that the charged amount be refunded to my account as soon as possible.

I am looking to renew my membership, however, I am unable to recall my password and my old email account is no longer active. My spouse and I agreed to renew only if we have accumulated sufficient rewards as Plus members. I am seeking assistance to determine if I have earned enough to cover the renewal and to reset my account access details. Jo Ann R., Member #[redacted][redacted], used to be associated with [redacted] but now can be reached at [redacted] My previous phone number was [redacted], and my current one is [redacted]. If I haven't accrued enough rewards to renew, please disregard this message. My Plus membership was originally intended to be self-sustaining through rewards. Due to shopping challenges this year, I have been unable to purchase many of my usual items online. Your assistance with this matter is greatly appreciated. Thank you.

Good morning, my name is María Díaz, and I am writing to inform you about a situation that happened to me at Sam's Club in Ponce, Puerto Rico. I have tried to contact the club several times, but no one answered the phone. I am a nurse who works only at night, and I usually go out at 7:00 am. As usual, I do my shopping at Sam's Club in Ponce, PR. Every Tuesday, their hours for first responders start at 7:00 am. Today, Tuesday, May 11th, I went in the morning after finishing work at 7:00 am, and they didn't let me in. I showed them the post they have about first responders' hours and that I usually shop at that time. The lady who attended me very rudely told me I had to wait until 10:00 am and didn't let me in. That hour is very difficult for me as I finish work at 7:00 am and live in another town.

Dear Sam's Club, I am writing to inform you about an incident that occurred at the Ponce, Puerto Rico Sam's Club. I have tried to contact the club multiple times, but no one answered the phone. As a nurse who works night shifts, I usually leave work at 7:00 am and regularly do my shopping at the Ponce Sam's Club. Every Tuesday, they open at 7:00 am for first responders. Today, on Tuesday, May 11th, I went in the morning after finishing my shift at 7:00 am, but they did not allow me to enter. I showed them the schedule for first responders and explained that I always shop at that time. The lady who assisted me was very rude and insisted I wait until 10:00 am to enter, which is challenging for me as I live in another town and finish work at 7:00 am.

On February 12, [redacted], I applied and paid $45.00 for a new membership with the expectation of receiving a $45 rebate during my first visit. Unfortunately, each time my husband visited the store's service desk, they were unable to assist and directed us to contact corporate. We were told we should have received a rebate coupon with a specific number in the mail, which we did not receive. Approximately a month ago, I contacted a different customer service number and spoke with a representative named Shawn, who assured me that the issue would be resolved promptly. I was provided with Reference Number [redacted]2. However, almost three months have passed, and we have not received any updates. We have been unable to shop at Sam's Club and claim our $45 rebate as promised. Despite using our debit card to pay for the membership, the rebate has not been issued. I have dedicated hours to resolving this matter. Your assistance in resolving this ongoing issue would be greatly appreciated. Thank you.

I have been a Plus Club member at Sam's since [redacted] and recently tried to order 3 cases of Aquafina 16.9 Oz 32 pk cases for my 80-year-old mom, Christine Martens, who is also a Plus Club member. We wanted to set up a regular monthly delivery, but the shipping costs were too high for us to afford. After some research, I learned that Plus members are supposed to get free shipping. I am confused as to why I was denied this service and why there was a shipping fee if it is supposed to be free for Plus members. My shipping address is different from my billing address since I don't live with my mom. I am the primary cardholder with the zip code [redacted], while my mom's zip code is [redacted] in West Covina, CA. I would appreciate a prompt response regarding this issue. Thank you.

I bought a trampoline that was on sale at Sam's Club and also got a membership for a refund or credit. However, when I went to buy the trampoline, it was out of stock, and there were shipping costs that made it not worth it. I need a refund, but I live far from the store and have a limited income. The return process requires me to go to the store. Is there any way you can help me get the refund back on my credit/debit card? Thank you.

The manager of Sam's Club at [redacted] McCree Rd, Dallas, TX [redacted] was incredibly rude to me in front of other customers and employees. Last week, I bought drinks from this location and was unaware that they do not accept returns. Despite being initially misinformed about their return policy, two other managers intervened and allowed the return. I have been a loyal customer at Sam's Club since [redacted] and never had such an issue before. However, around 2:00 PM, an individual named Zak approached me aggressively, questioning why I was returning the items. Even after explaining the situation had been resolved, he continued arguing with me in a disrespectful manner. Due to this unpleasant encounter, I have decided to switch my membership to Costco, starting today, 5/20/[redacted]. Dealing with such behavior from a manager is unacceptable in a retail environment.