Sam's Club Customer Service Issues

Dear Members, My name is Alexandru Bratosin, and I found your services through a YouTube video. I am seeking assistance regarding a refund issue with Sam’s Club. I signed up for a membership at Sam’s Club, but canceled it within 2 days. Despite my attempts to request a refund through my account, all my access has been closed. I have contacted them over 5 times by phone and email to no avail. Each time I speak with support, they assure me that the refund will be processed by April 25th or within 72 hours, but the payment has not been issued. It has been nearly a month, and I am still waiting for my refund. I am reaching out to you for help as I have seen your track record in assisting others in similar situations. I am eager to get my money back, which is rightfully mine, but have had no success thus far. Any advice or guidance you can provide would be greatly appreciated. I can provide any necessary proof such as payment details, emails exchanged with Sam’s Club, and registration numbers for each communication. Thank you for your anticipated assistance. Sincerely, Alexandru Bratosin

I encountered difficulties placing my first curbside pick up order tonight, spending hours attempting various solutions. I tried deleting and reinstalling the app, using Safari and Microsoft Edge browsers without success. As a last resort, I loaded Google Chrome, which miraculously resolved the issue and allowed me to proceed smoothly. Unfortunately, upon entering my payment details, the transaction was declined, likely due to the website updating and not reflecting the instant savings discounts correctly. After investing extensive time and effort into this, I remain hopeful for assistance to rectify the situation, avail the discounts, and complete my purchase smoothly. Any help provided would be greatly appreciated, as I have exhausted my options and am eager to resolve this matter promptly.

I believe that the breach of security by your company has resulted in significant damage to my family. The financial, temporal, and trust implications are unimaginable. As a mother of two young girls, I had to change my phone numbers, email address, and all associated accounts. This was necessary due to the interconnected nature of emails and phone numbers. I relied on your system to address the issue, identify the perpetrator, and prevent future occurrences. However, there was a lack of effort, concern, or willingness to take action and address potential theft within your organization. On June 18, [redacted], a successful home delivery was made, but on Father's Day, June 19, [redacted], fraudulent charges for over 23 Apple watches were detected on my credit and debit cards from Sam's Club. Despite reporting the incident to various parties, including filing a police report on July 1, [redacted], the response from Sam's Club's Walmart Global Investigations regarding the identity theft was lacking essential details and proper investigation. The breach of security has had a profound impact on my life, and I expected more diligence and care from your company to rectify this situation promptly.

Good morning, I would like to request a quote for the following items: - Water dispenser for compressors - Gasoline industrial pressure washer - 5-ton compressor for air conditioning - 3-ton compressor for air conditioning The quotes need to include the following details: a) Written on original letterhead b) Name or business name c) Business activity, address, and contact number of the supplier d) Date of preparation e) Addressed to the director of the educational center f) Quantity, description, unit price of the item g) Signature of the person preparing the quote h) Supplier's seal (if available) The quote should be addressed to Mr. Francisco Javier Sarmiento Pérez, in charge of the management functions at CECATI N° 31. Thank you and I look forward to your response. Sincerely, Mr. Francisco Javier Sarmiento Pérez In charge of the management functions at Cecati N° 31.

As members for a decade, we recently had our card compromised. Initially informed a representative about the issue and was promised a new card in 7-10 days. Upon contacting Synchrony Bank, they indicated it will actually take 20-23 days to receive the replacement card. Given our long-standing membership, I suggested receiving the replacement ahead of new applicants. However, I was informed by the manager that it couldn't be expedited. We heavily rely on our Sam's Club card for purchases. I feel it's necessary for Sam's Corporate Headquarters to be aware of this delay. My first 4 card digits are [redacted]. I have been a cardholder since [redacted] under the name Sharon J. White.

I recently attempted to place an order on your website for a hoodie, tote bag, and an x necklace for my granddaughter. I used my PayPal card for the payment, which still has my old address on file. Despite the payment being processed successfully according to my bank statement, I am unable to find any confirmation of the order being placed on your site. The delivery address I intended is my sister's, Rubonda Kees at [redacted] Martin Ave E. Oak Hill, WV [redacted], while I reside at [redacted] Midland Trail Ansted, WV [redacted]. It seems there might have been a mix-up with the information provided, resulting in the order not showing up in your system. I would appreciate it if you could investigate this matter further.

Regarding incident [redacted]25, an item was shipped to my home and marked as delivered, but the package arrived empty. I shared the State Police Incident investigation details with [redacted] on November 29, [redacted]. Despite this, I have not received any updates or solution to this matter. I reached out to customer service but encountered difficulties in understanding the representative. I requested to speak with a supervisor, was placed on hold, and then the call got disconnected after 10 minutes.

I am reaching out about membership renewal reference number [redacted]71 charged to the City of Carencro's credit card. I did not authorize this payment as our auditors require paper bills for our records. The renewal charge of $[redacted].03 on November 30, [redacted], must be refunded back to the original credit card. As a government entity with elections every 4 years, come January 1, [redacted], we will have a new administration, so we need to update the cardholder's name accordingly.

I recently ordered products for Pickup last week and discovered upon arriving home that one of the boxes, containing Mandarin Oranges, had been ripped open. Several 4 oz pieces were missing, and there was a note inside from an employee suggesting we cancel that particular carton. We only found this note after returning home as the carton had been removed from the box and placed in our trunk. I believe Sam's should provide us with a replacement box at no additional cost. Stanton H. Kieffer [redacted] North 165th Drive Surprise, AZ [redacted]

Yesterday at 2:37 PM, I received these text messages: Sam's Club: Pickup order [redacted] is ready. *****REPLY A when you arrive at the club.***** Reply HELP for help, STOP to unenroll. Sam's Club: Pickup order [redacted] is ready. *****REPLY A when you arrive at the club.***** Reply HELP for help, STOP to unenroll. I completed the pickup around 5:20 PM and returned home by 6 PM. Subsequently, I received this text: Sam's Club: Reminder order [redacted] is ready. *****Reply A when you arrive at the club.***** Reply HELP for help, STOP to unenroll. Upon unloading, I realized I only received spaghetti noodles and bay leaves. Seeking assistance, I called and texted but experienced long hold times, and despite promises, no one contacted me from the club. I am unable to return today to resolve this issue at Sam's Club. Can someone offer assistance, please?

I recently bought a four-piece seating set from Sam's Club. I used it yesterday and decided to make the purchase today. After calling ahead to request them to hold it, upon my arrival, I found that one of the four pieces was missing. Despite my request to locate it so I could purchase the complete set, the supervisor was unable to find the missing piece. I was advised to contact Sam's Club customer service to report the missing chair and request a replacement. I have since purchased the set and am now trying to obtain the missing fourth piece, a chair from the Sheffield four-piece seating set. The loveseat, coffee table, and one chair were present, but one chair was missing. The supervisor suggested it might have been misplaced, and they were unsuccessful in locating it. The Cassatt set was on sale as it was the last one available. I have pictures of the advertised set, the price, and my receipt.

I recently checked my bank statement from this past Friday (the 9th) and noticed an unauthorized deduction of $[redacted].00 for a yearly membership that I did not approve. I did not receive any prior notification via email or text about this charge. My family recently moved from NC to SD, and due to the distance to the store, I had planned to let my membership expire. I was surprised that Sam's automatically debited my checking account without my knowledge. I request an immediate reversal of this transaction as neither myself nor my husband authorized it. The account is in the name of Kathleen Y. residing at [redacted] So. Canyon Spring Ave. Sioux Falls, SD [redacted]. Our previous address was 59 Corto Lane, Flat Rock NC [redacted]. Phone number: [redacted].

After a challenging day receiving chemotherapy for my three cancers due to Agent Orange exposure, I had an unfortunate incident at Sam's Club. Feeling fatigued and irritable, I was short with a cashier during checkout. I realize my behavior was impolite, and I sincerely apologize. The effects of the intensive chemo treatment can be debilitating, affecting my mood and patience. I hope for understanding as I navigate through these difficult times. On days of chemotherapy, I commit to avoiding shopping and going straight home. I value shopping at Sam's Club and hope this situation can be resolved so that I may continue to enjoy the store without any further issues.

To the appropriate party, I wish to address an unauthorized $50 payment deducted from my account. In [redacted], I enrolled in a special Sam's Club membership at a rate of $8.00 per month. Upon reviewing my online bank statement, I discovered a pending $50 charge related to Sam's Club. If the terms of my membership have changed from the original $8.00 monthly special, I would like to formally cancel my membership. Furthermore, I kindly request a full refund of the $50 that was debited from my account without my consent on 06.26.[redacted]. Thank you in advance for your attention to this matter. - D. Murrell

I am attempting to contact the person in charge of Promotions at the Corporate Office, specifically regarding the Merry Express holiday event being held nationwide. I am a Santa Claus and a member of Sams for 30 years. I would like to know the process of submitting my resume to the Promotions Manager for the Dallas/Fort Worth/Plano stores. You can reach me via email at [redacted] or [redacted] You can also contact me at [redacted]. I go by the name Steve Janicek.

Sam's Club offers various refund options, including the Original Payment Method, Sam's Club e-Gift Card, and e-Check. It seems that the customer service representatives at Sam's Club, who primarily come from the Philippines, may have limitations in offering refund choices. While the preferred method for customers might be the e-Gift Card due to its quick processing, it appears that the representatives tend to default to the Original Payment Method, which can take up to 15 days. It is unfortunate that some customers have had negative experiences with the representatives, including being hung up on when requesting a different refund method. This behavior is unacceptable, and it is important for customers to be treated with respect and have their preferences considered. Customers should not be hindered from receiving the refund in their desired method. It's recommended to escalate the issue through appropriate channels or seek assistance from higher-level management to ensure a smoother refund process, ideally in the form of an e-Gift Card.