Royal Mail Customer Service Issues

Good morning, I am reaching out because I have encountered an issue with a credit card I requested from CryptoCom. Unfortunately, I forgot to update the delivery address. I contacted customer support, and they informed me that the card had been sent via Royal Mail. They suggested reaching out to the local courier for tracking information and advised me that they do not provide tracking numbers on the envelope. My new address is now Vittorio Grossi, Via Sant Angelo 13, Cassino, [redacted], Frosinone. Any assistance with this matter would be greatly appreciated. Thank you.

Subject: Package Tracking Inquiry - RR[redacted]61SE Hello, I wanted to inquire about the whereabouts of my package with tracking number RR[redacted]61SE, originating from Sweden. The package tracking has shown no movement since October 26, [redacted]. Despite contacting Royal Mail's automated service, the status remains unchanged, indicating that the item has reached Greenford MC and will soon head to the local delivery office. I am puzzled by the lack of progress and would appreciate any assistance you can provide in locating the parcel. If you are unable to track it down, I may need to inform the sender in Sweden. I look forward to your prompt response. Thank you for your attention to this matter. Best regards, Line C.

Hello, my name is Alisha Grafinreed. I placed an order on October 27th and have been tracking it as usual. However, for the past few days, it seems your system was down. I waited patiently, and today when I checked the website to see the status of my order, it stated that it was delivered on November 12th. I have not yet received my package, checked with all my neighbors, and no one received it on my behalf. The delivery status indicates someone signed for it, but it wasn't me as I was unaware of any package being delivered. I have not received any information from the mail carrier. At this point, I am requesting a refund as it seems my order is missing.

On the 12th of November at 12:42 PM, I visited the Newton Office in Newton-with-Scales near Kirkham. I paid £11.15 to have a parcel delivered by 1:00 PM on Tuesday the 15th of November. Despite sending an email to the recipients on the 16th of November, they still haven't received it. When I tried tracking the parcel with the number NE[redacted]25GB on the Royal Mail website, it showed as an incorrect number. The phone number [redacted] [redacted] [redacted] was disconnected. This situation is urgent, and I need to know what happened to the parcel promptly. The package was correctly labeled, weighing 1.[redacted] kg, and addressed to Mr. & Mrs. R Fox at 11 Woodlands Court, Newcastle-under-Lyme, Staffordshire, ST5 2FA. Your quick attention to this matter is appreciated. Thank you, E. Ruth Hardman, 11 Hornby Drive, Newton with Scales, near Kirkham, Preston, Lancashire PR4 3ST.

I apologize if this message is an inconvenience. How are you and your family? I am disappointed with the postal service and the delivery driver. No one notified me that my passport parcel had arrived, and there was no delivery card left. I only realized something was wrong when the Embassy's time frame had passed. My passport has been sent back to the Embassy. I paid for a special delivery service, yet there was no notification. I hope you can contact me via phone or email, so I can collect my passport. Some drivers are lazy and leave parcels at the post office. I need guidance on how to retrieve my parcel efficiently. Tracking number: ZI[redacted]91GB Recipient: Y. Jin Address: 2 Theodore Lodge, 7 Chambers Park Hill, London, SW20 0QF, United Kingdom

I am disappointed with the postal service for not notifying me about my important parcel, a new passport from the Embassy. Despite using special delivery, I never received any updates or a missed delivery card. After realizing the delay, I discovered the parcel was returned to the sender. The lack of communication has caused me distress. I urge for a more reliable delivery process that includes notifications via phone or email. It is crucial for students like me to have a passport. I seek assistance in retrieving my passport promptly, whether by remailing it or another method. Parcel details: Tracking number: ZI[redacted]91GB, Recipient: Yuyang Jin, Address: 2 Theodore Lodge 7 Chambers Park Hill, London, SW20 0QF, United Kingdom.

On Monday, I missed the delivery of an item, and Royal Mail claims they left a card, which they did not. I rescheduled delivery for today, Wednesday, but the item was not delivered, despite the Royal Mail van being here. I received an email falsely stating that no one was home when I was. I had to arrange to pick up the item from a post office next week. I am frustrated with Royal Mail's mistakes. I was home during the supposed delivery times, and I have no confidence the item will be at the post office as promised. Attempting to contact them by phone resulted in a 40-minute wait time.

Hello! I sent a package from Poland to England, and it has been at (LANGLEY HWDC, United Kingdom) since 11/28/[redacted] without any further updates. The recipient was asked to pay a tax of £[redacted], which seems unusual as it contains a simple watch strap listed as a gift with no value on the customs declaration. I'm seeking assistance in resolving this matter. The tracking number is RR[redacted]70PL. Thank you.

Hello, I have a package from Shein that was scheduled for delivery on December 7th. Unfortunately, there have been no updates since November 28th when it was listed as "on its way to rdc" with Royal Mail. The automated Royal Mail service mentions that the parcel is at the facility. I am concerned about the delay and receiving mixed messages regarding the delivery date. Can someone please provide an update on when I can expect to receive the parcel?

On December 2, [redacted], I visited the Forum Post Office in Lincoln to send two parcels to Pembroke Pines, Florida, USA, both using Tracked and Signed. One parcel is en route, but the other is still at the Forum Post Office in North Hykeham, Lincoln, as per the online information. Despite visiting the post office on December 9, they claimed not to have the said parcel. I am concerned as I paid £21.35 for tracking. Is it possible that the tracking information has not been updated yet due to ongoing strikes? I hope for a prompt response and resolution to locate my missing parcel with tracking number RF[redacted]17GB. Thank you. Regards, E. Aron

My tracking number is ZT[redacted]99GB. Today, Royal Mail was scheduled to pick up my parcels, but I received an email claiming that no one was home to hand over the package. This cannot be true as I have been home all day, eagerly waiting for the collection. It seems your postmen often do not attempt to contact residents if they do not see the concierge, resulting in missed pickups. This issue has occurred before and is causing delays in meeting my deadlines. I kindly request a prompt resolution to this matter.

I placed an order with Shine on November 26th for a bundle of items. I've received multiple updates from Shine about the status of my order, but I'm now confused about where it could be. According to Shine's website, the order has been in transit since December 2nd. However, when I checked Royal Mail's tracking, it indicates they have had the package since November 29th. I understand there may be delays due to the strike, and I regret not ordering earlier. I simply want to know the possible location of my order and an estimated arrival time. Apologies for any inconvenience caused. Thank you, Amy L.

I am inquiring about a parcel I shipped from Thailand with tracking number LX[redacted]75TH. The package left Thailand and arrived in the UK on November 30th through flight TG910 with Thai Airways. The Thai Post office confirmed the shipment dates and provided me with some reference numbers: THBKKCGBLALAAUX22325 and GBLALA. Despite the industrial strike, it has been 13 days since arrival in the UK. Another mail sent after this has already reached its destination. I am eager to know the current location of this parcel. Your prompt assistance on this matter is greatly appreciated. Regards, D. E.

I sent a tracked parcel to Canada on December 2, [redacted]. Every day I check the tracking, and it still shows the parcel is only leaving the UK. I have sent other parcels that arrived after this one, but they made it on time. The tracking number is LB[redacted]49GB. It was posted from the Malvern Link Post Office on [redacted] Worcester Road. I worry that it might be lost, and my grandchildren may not receive their Christmas gifts.

Tracking number RN[redacted]93GB: I am volunteering as a teacher in Thailand and requested my landlord to forward important mail to me during my three-month stay. The mail was sent on 29/11/[redacted], but tracking shows it has not left the UK yet. I contacted customer support via email on 11th December but have not received a response. I have urgent matters to address, so I hope the package arrives promptly. Thank you, Clive

I sent an important document via special delivery to the correct address but it has not been received after 3 weeks. The tracking indicates it is at a delivery office. I have attempted to contact them multiple times with no response. The item is at the Milton Keynes Kiln Farm Delivery Office, while I am located in Telford at [redacted] Blakemore, Brookside, TF3 1PU. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I am inquiring about a letter I sent from Germany on November 29th to the passport office in Hemel Hempstead. The details of the recipient are: HM Passport Office INT-DAP PEX [redacted] Three Cherry Trees Lane Hemel Hempstead HP2 7HQ. I mailed my old passport from Berlin via registered mail with tracking number RT[redacted]71DE before applying for a renewal. Since the envelope contains sensitive information, I am eager to locate it promptly. Please investigate this matter and reach out to me at your earliest convenience. Thank you, JP

I sent a parcel I sold on eBay through my local post office on the 21st of November using Royal Mail 2nd Class Signed for. The estimated delivery was on the 28th of November, but the customer has not received it yet. When I check the tracking information, it only shows that it was accepted at the post office but not out for delivery. Other items I sent around the same time have been delivered, so there seems to be an issue with this specific package.

Hello, I hope you are well. I mailed a package from Valencia, Spain to London on November 24, [redacted]. Unfortunately, as of December 22, [redacted], the parcel has not reached its destination. The tracking code is RF269 [redacted] [redacted] ES. According to the Spanish postal service, it made it to England but then seems to have gone missing. I understand there is a strike occurring with Royal Mail workers, but given it has been a month now, I would appreciate any updates on the parcel's whereabouts. Thank you. Regards, M. Morbelli

Hello, I purchased a Christmas gift on November 29th from Australia, and it was dispatched on December 6th. It arrived at the UK postal facility on December 14th at 8:13 am. After December 9th, I have not received any updates from Royal Mail, but I did get updates from the Australian Postal Service. The tracking number for the package is LH[redacted]28AU. I called Royal Mail's automated system and used the tracking number, and it mentioned that my package is now departing the UK. I am feeling upset and disappointed; I am just looking for some clarification.