Regions Bank Customer Service Issues

My account is currently locked, preventing me from buying groceries. I suspected a scam involving Comcast Companies when they asked me to transfer funds from a deposited check. The $[redacted] starting bonus check was returned, costing me $15, leaving me with $[redacted]. I did not realize the legitimacy of the check and declined to send $[redacted] for shipping before the $[redacted] check cleared. I halted communication with the company as I felt their practices were suspicious. I visited my main bank branch to withdraw money, but the teller couldn't provide the $[redacted] I needed. This situation is distressing as my daughter and I rely on these funds, including my unemployment benefits. I believe Regions' handling of my account has unjustly impacted us, considering I raised concerns about the check's validity. Dawn R Blackwell

Subject: Charge Rejected by Your Credit Card I have been experiencing issues with my VISA Platinum card rejecting payments since June 28, [redacted]. I urgently need this problem resolved as it has been ongoing for over a week. Despite my attempts to reach out, I have been unable to speak to someone who can assist and have been transferred between departments, spending over 4 hours on hold. If this matter cannot be resolved within 24 hours, I will be forced to seek services elsewhere. Please address this issue promptly. Sincerely, Douglas J Birkholz

Subject: Issue with Rejected VISA Platinum Card Payment I have been experiencing issues with my VISA Platinum card rejecting my payments since June 28, [redacted]. I urgently need this resolved as it has been ongoing for 9 days now. I have tried to contact customer service but have been transferred between departments, spending over 4 hours on hold without a solution. If this problem cannot be fixed within 24 hours, I will consider switching banks. Your prompt attention to this matter is greatly appreciated. Thank you, Douglas J. Birkholz

I require a new card as my current one ending in [redacted], expiring 10/[redacted], is being declined as expired for unknown reasons. The bank mailed the new card to my old address in Texas, which has been cleared out due to a friend's passing. I have since updated my contact details, including phone numbers, address, and email, to ensure a smooth delivery process. Although I am currently in Guatemala with no direct mail service, any mail sent to my New York address can be forwarded to me in Guatemala. My email for further communication is [redacted] The previous Texas address was [redacted] Lawrence Rd. River Oaks, TX [redacted], and my current USA address is 9 Seneca Drive, Mahopac, NY [redacted]. Unfortunately, my Guatemala address lacks a zip code, making direct delivery impossible.

Subject: Disappointing Experience at Belle Forest Circle Branch Dear Regions, I visited your branch at [redacted] Belle Forest Circle in Nashville, TN on July 13, [redacted], to halt my weekly transfers from my Regions account to my Bank of America account, where I pay my bills. Despite having a previous relationship with Regions, my recent visit turned into a nightmare due to the lack of competence and consideration by your staff. The employee I was directed to work with, a young lady with blonde hair, seemed overwhelmed and unable to assist me effectively. The process of stopping the transfers through Zelle was needlessly complicated, and after an hour of futile attempts, I left frustrated. Contrastingly, the service I received at Bank of America was efficient, and the issue was resolved promptly in just five minutes. Subsequently, I closed my Regions account and transferred the balance to Bank of America. The poor experience I encountered at your branch has led me to decide to cease any future business with Regions and caution others against it. Regards, G.H. Fischer IV

I have received five emails from [redacted] regarding account activities, including the opening of two accounts with specific numbers, starting online banking, recent account changes, and opting out of overdraft protection. Despite contacting the fraud phone line and providing personal information, no matching account was found. The emails seem legitimate as they were sent from a verified Regions email address, but I am concerned about potential fraudulent use of my information. To address this issue, I can be reached at [redacted]. The emails were all sent to [redacted]

I am experiencing difficulties logging into my online banking account. Upon attempting to reset my password, I receive an error message indicating that the information provided does not match Regions' records. I visited my local branch for assistance, and though the account number was verified, there may have been an error in entering my SSN during the account setup. I had scheduled a call appointment with a Regions associate today at 1pm, but I did not receive a call. I am frustrated by the inability to access my account for the past two weeks and the lack of effective assistance. I kindly request a password reset and for the access link to be sent to my email address on file or for a phone call to be made. Waiting for the scheduled appointment call that never came has left me greatly disappointed.

I received an email stating it's from Regions Bank, but I do not have an account with them. Dear Regions Online Customer, We need your verification to enhance your digital banking security. Please complete the process promptly as the verification link expires in 24 hours. Remember not to close your browser window during this process, as it could disrupt the verification. If you have any account-related queries, kindly contact us at 1-[redacted] or log in to send a secure message through our message center. Thank you for choosing Regions Bank. Best regards, Regions Bank Customer Care © [redacted] Regions Bank. All Rights Reserved. Regions, the Regions logo, the LifeGreen color, and the LifeGreen bike are trademarks of Regions Bank.

I recently received a cashier's check from Regions Bank, which a friend of mine potentially deposited via mobile deposit. However, they later informed me that the check might be fake. The check number is [redacted], and the amount is $[redacted]. Can you please verify if the check has been cashed? My name is Jenny and you can contact me at [redacted]. I would appreciate any assistance you can provide in resolving this matter. Thank you.

I am frustrated with the bank. I have visited both branches in town multiple times but my issue remains unresolved. Despite the efforts of the personal bankers, my Parkinson's causes me to get locked out of my account, leaving me unable to check my Social Security funds. This has led to overdrafts for the second time in 10 years, totaling $[redacted].17. I feel neglected and am considering switching banks after a decade. I am desperate for corporate assistance to resolve this problem, as my health issues prevent me from visiting the bank often. I have diligently tried to fix this, but without success. It's crucial to me to have these charges dropped, given my consistent efforts to address this issue. It is disheartening that the bank doesn't seem to care, especially during this difficult time when my finances are tight. Your immediate attention to this matter would be greatly appreciated.

I had been successfully using Mobile Deposit until I recently updated the Regions app on my old Android tablet. Now, despite having location and camera permissions enabled on my new Android 11 tablet, I am unable to make check deposits. When I try to use Mobile Deposit, a message prompts me to turn on location permissions in System Settings even though they are already enabled. Although I can select the account, the Amount and Funds Availability boxes are disabled, and the app keeps displaying the same message when I try to continue. After reaching out through the Regions.com message center and being directed to call 1-[redacted]-4PC-BANK, I felt unsure about obtaining assistance from their menu system and decided to seek help here instead. Thank you for any guidance. -Russell W. from Fayette, AL

My parents, Edeltrud and Werner Dettle, who recently passed away, held an account with Regions in Beverly Hills, Florida. The account number is #[redacted]. I am Sylvan Adams, their daughter, executor of the estate, and also listed on the account as the POD and having POA. All necessary paperwork was completed with "Bert" at the Beverly Hills, Florida branch, notarized, and finalized in person. Despite numerous attempts, I have been unable to get a response or callback from the bank. It is frustrating and disheartening. I need assistance in closing the account and transferring the funds to either myself or Morgan Stanley (account number provided). The bank has had copies of the death certificates for both parents for several months now. Dealing with Regions has been quite challenging compared to other institutions, and I seek resolution promptly to manage the estate.

I reside in Columbus, MS. One of the two local branches is closing on October 29th, leaving the main branch downtown open. I am disappointed with the lack of ATM service prior to the closure, which makes it inconvenient for customers. I have been a loyal customer for 30 years, but I've already moved my business account elsewhere. Today, I tried calling the downtown office three times before a team lead eventually answered, yet my request to speak with a supervisor went unanswered. It seems that the decision to close the branch was made without considering customer convenience or service. An employee even acknowledged that closing before the new ATM is ready shows a lack of customer care. Additionally, when I visited the main branch today, the ATM was also out of service.

Hello, I am having difficulty adding ACH capability to my account. When I try to do so on the website's business services section and choose the "add ACH" option for a $10 fee, it instructs me to call a phone number. However, when I call that number, I receive an error stating that I am out of the service area. I reached out to chat support, and they advised me to contact the branch office in St. Petersburg. I spoke with a representative there recently, who mentioned they would try to get someone to call me back. Unfortunately, due to me being in Europe, it is uncertain if they can reach me. I also attempted to email Bruce W. Andrulis, the personal business banker in St. Petersburg, but the email bounced back, indicating he may no longer work there. Thank you. DGN Marketing, LLC Regions Bank Account Number [redacted] [redacted] Central Ave. St. Petersburg, FL [redacted] Dr. Jeffrey B. Turner [redacted] +[redacted] (phone/viber/whatsapp/telegram)

Subject: Reference Number: [redacted]5 Dear Customer Service, I'm writing in response to your recent reply regarding my complaint. Upon discovering unauthorized transactions, I promptly contacted my bank. They successfully refunded the amount in question, however, the funds were returned to my Regions Bank account instead of my Cash App account. This discrepancy led to overdraft charges and negative balances, which I find unacceptable. I also lodged a dispute with Cash App as the transaction was initiated without my consent and caused financial strain. It's crucial to rectify this error as soon as possible to ensure the funds are correctly credited back. Thank you for your attention to this matter. Best regards, C. Jackson

I had a concerning experience at the Regions Bank on East Brainerd Rd in Chattanooga, TN, [redacted]. Upon using their ATM, my deposit check was retained without providing credit or a receipt. My attempts to contact customer service were frustrating as I was left on hold for over an hour, then disconnected when the department closed. The online chat was equally ineffective with dropped sessions and unhelpful agents who failed to address the issue accurately. Despite filing a claim, it was done with errors which could lead to a denial. The branch manager and area manager have also been unsuccessful in resolving the ATM problems. Three days later, no progress has been made, and I am disappointed with their service. I seek a solution for my missing deposit and the replacement of the faulty ATM. I plan to escalate this matter through various platforms until it is resolved.

I opened a money market account at the new Arlington, TN branch with a promised interest rate of 0.10%. After some time, it dropped to 0.01%. The bank rep adjusted it back to 0.10%, but it decreased again to 0.01%. When I addressed this, the rep explained it was a variable account and couldn't make changes. I mentioned other banks offering 0.10% and threatened to move my $40,[redacted] elsewhere. Despite being a loyal customer for over 55 years, it seems like Regions is not prioritizing customer retention.

Dear All, I am reaching out to discuss a suspicious correspondence I received regarding a donation. I am concerned about its authenticity and would like to request verification and confirmation. Best regards, Marek Grzegorz Knopik Regions Bank Mail Received Regions Bank <[redacted]> 14:28 (50 minutes ago) to me Greetings from Regions Bank, We want to inform you that your transfer will be processed today. However, upon arriving at the bank, we encountered a tax official who insisted on the authorization of the transfer. Due to your non-citizen status, a fee of [redacted] PLN is required for the transfer to proceed. Upon payment, you will receive a $4,[redacted],[redacted] USD donation from the Laarni Donation Foundation within 2 hours. We understand the inconvenience but assure you that this is the final fee and the transfer will be completed swiftly. Kindly ensure the payment is made today for prompt processing. Please find attached the tax clearance certificate for the donation transaction. The bank is awaiting your response.

In April [redacted], we successfully paid off our Regions home equity line of credit. Recently, while attempting to buy a property, we discovered that our credit report indicated late payments in October and November [redacted]. Due to challenges during the pandemic and local business changes, including closures and relocation, we faced difficulties in [redacted]. Although we had some late payments early in the year, our records indicate that the payments for October and November [redacted] were on time. Unfortunately, as we have paid off the loan early, we no longer have access to our account to rectify this error. We are seeking assistance to potentially have the late payments forgiven on our credit report.

I have been a loyal customer of Regions Bank for 7 years. Recently, I deposited a check for $[redacted], part of our income, but received a form letter from the bank stating they are holding the funds due to concerns about its clearance. This is the second time we have experienced this issue with Regions Bank, with the previous incident also involving a delayed release of funds. It is frustrating to have legitimate funds withheld unnecessarily. I have verified with the check issuer that the funds have cleared. I am disappointed with Regions Bank's standard practice of holding cleared funds for an extended period without any valid reason. I have reached out to other banks, and none of them follow such practices. I am considering moving my business to another bank. The unsigned form letter from Regions Bank is unacceptable, and I will be escalating this matter further to seek a resolution.