Regions Bank Customer Service Issues

Dear all, I'm Robert Roach. I hold a money market account with Regions. My initial deposit was approximately $67,[redacted]. I do not utilize a debit card or checks and do not engage in online banking. Recently, upon reviewing my statements, I noticed that the account balance has decreased to $14,[redacted]. I recall a few significant withdrawals of around $5,[redacted] and $4,[redacted]. Occasionally, I would visit the teller for minor cash withdrawals of a couple of hundred dollars. After consulting with a representative at my local branch, we examined transactions dating back to [redacted]. There were uncertainties regarding the funds withdrawn, especially concerning the amounts. I have detailed notes of these transactions, including the amounts and dates. The considerable sum of $50,[redacted] appears to be unaccounted for, given the absence of significant purchases. Thank you for your assistance.

I am dissatisfied with the loan process for a HELOC I started in early December at the Northport, AL branch and was transferred to the University Branch in Tuscaloosa under Eboni Harris. She requested current documents due to the process taking over 3.5 months. I submitted the documents last Friday, but when I went to the branch at 4:50 PM, Eboni Harris promised to call me on Monday but did not. Despite calling six times from 2:35 to 3:15, and sending an email with no response, the lack of communication and delay in the process are unacceptable. I believe Regions' handling of this matter reflects poorly on their customer service. I have no debt, own properties, and am only looking for a HELOC on one of my debt-free properties in Tuscaloosa. This extended and unprofessional process has left a lasting negative impression on me regarding Regions' customer service.

My account at Regions got frozen because they suspected fraudulent checks, but they were mistaken. Unfortunately, my child tampered with them, and I tried to conceal it to avoid inconvenience. Despite all the checks clearing without problems, Regions hasn't unfrozen my account for over 6 months now. They still charge me maintenance fees monthly, dwindling my funds. How is this not considered theft? How should I deal with them next time?

I am concerned about Lola Williams and Darren Conager at a Dallas Regions Bank. Lola is using my ID and Social Security number as her fiancé, affecting her father's will. This fraudulent action involves the bank manager, Thomas Mattingly. Darren has a history of illegal activities, including bad checks. I fear for my safety as he has threatened me and others. I need to urgently verify the situation at the Dallas Regions Bank as I am meeting with the manager soon. Your prompt attention to this matter is appreciated.

I am inquiring about the contact information for the Customer Satisfaction Office located at [redacted] Riverside Parkway, Birmingham, AL. I reside in The Netherlands and after closing my Region account, I received two cashier's checks in the mail instead of having the funds transferred to my Dutch bank account. Unfortunately, no bank in the Netherlands accepts cashier's checks. Despite my numerous calls and letters to (1-8--[redacted]), I have not received a solution yet. The checks are expiring soon, and I urgently need assistance with this matter. My details are as follows: P. Langenkamp, Rosenburch 45, 2321PZ Leiden, The Netherlands. You can reach me at ph. [redacted] 31 [redacted] or via email at [redacted]

I deposited a check from my (SD) and my account got locked as they detected it might be fake. I was informed that my account would be closed temporarily until Monday, leaving me unable to access my funds. I prefer not to switch to another bank and want my account at Regions to be reinstated. I am frustrated because distinguishing between fake and real checks is confusing. My previous bank never had such issues when I deposited checks. I wish Regions had just closed the account and opened a new one for me. Additionally, the customer service experience was unpleasant, especially the attitude of the lady assisting the gentleman. I insist on having my Regions account restored or getting a new one within the same bank.

I have always enjoyed banking with Regions and used to recommend them to others, but recent experiences have left me disappointed. After being approved for an auto loan, I requested a $[redacted] increase. The process of providing the necessary documents was frustrating as each time they requested more information, causing delays and confusion. Despite multiple attempts to comply with their requests, I was given conflicting information and faced difficulties with the online application process. This resulted in unexpected issues at the dealership when trying to finalize the loan for the car I wanted to purchase. The miscommunication and errors on Regions' part led to significant inconvenience and now I have to wait until Tuesday to resolve the situation instead of enjoying my new vehicle. The lack of clarity and consistent guidance during this three-week ordeal has left me feeling frustrated and let down by Regions' customer service.

My account has been locked for days now, and I am looking to have it unlocked as soon as possible. I recently received a check from a company on Instagram for an art project featuring my face. Initially, I was informed I would receive $[redacted] for my participation, but later, it was mentioned that the amount was $3,[redacted], causing some confusion. I was instructed to pass a portion of the funds to another person involved. Unfortunately, the check turned out to be fraudulent, which I was informed of when I visited the bank. I have all the messages exchanged regarding this matter and hope to resolve this issue promptly to access my funds.

For the last 5 months, I have been attempting to use my card, but it continuously gets declined whenever I try. Due to being unable to go to the bank physically at the moment, I have contacted representatives multiple times for help. Despite being informed that my card pin # was reset, the issue persists. I also face difficulties with other transactions. It is essential for me to utilize my card not only for online purchases but also in-person. I kindly request this matter to be resolved promptly.

I encountered an issue when trying to access my mobile banking app as I received a message stating that I am locked out. After attempting numerous support phone numbers with no success, I finally connected with a live agent who unfortunately could not assist me and mistakenly transferred me to a closed department. Despite spending the past hour trying to resolve this, I am still without a solution. I just finished a long workday and urgently need to check if a payment was made to my account via Zelle. It is frustrating not being able to speak with a real person for immediate assistance. I hope Regions can establish a genuine 24-hour customer service line to better assist customers in such situations without delays.

I am facing an issue with accessing my recently deposited $[redacted] due to a restriction on my account. The situation arose when my account went negative because of a monthly debit card fee that was deducted, even though I had removed this feature months ago. Regions bank charged me $8 for not using my debit card ten times in a month, which led to my account balance being only $2. As a result, my checking account has been in the negative for 2 weeks without my awareness.

I recently received a check from the University of Alabama Health Services Foundation in Birmingham, which was issued by Regents Bank in Jasper, Alabama. The check, number [redacted], is dated 02/14/[redacted], and is a refund for $16.28. Before I deposit it at a bank, I need to determine if it is legitimate, especially since I do not have an account with Regions Bank. I tried contacting their customer service but faced a long wait time of an hour and a half to speak with a representative.

I deposited my check into your bank on the 14th and was informed that I would have access to the funds the following day. Unfortunately, this information was incorrect. My $30,[redacted] check is currently at the Houston Stafford branch, and I am getting worried as I have not received any communication from your corporate office or the bank regarding the delay. I am puzzled as to why my check is being held for more than 7 days, especially considering it is from a former lawsuit. This experience is unprecedented for me, and I am considering taking my business elsewhere if this issue is not resolved promptly. Please reach out to me at your earliest convenience. Thank you.

Hello, I'm Konstantin S. and I recently visited the ATM at Manhattan Boulevard at 4th Street with my family. During my visit at 2:02 pm, I inserted my debit card to make a $[redacted] deposit. Unfortunately, the ATM only credited $[redacted] to my account after deducting $40. When attempting to deposit the remaining $[redacted], the ATM malfunctioned, retained my card, and took the money inside. I'm unsure of what steps to take next. If you can offer any advice, it would be greatly appreciated.

All my accounts are currently in good standing with funds available. Recently, I conducted transactions through PayPal using cryptocurrencies, which is a legitimate activity. However, I received notice that all my associated debit cards have been deactivated. The fraud department is unable to resolve this matter, instructing me to speak with a branch manager on Monday. I am confused by this situation and seek assistance.

On August 26, [redacted], I conducted a mobile check online with my name, Deborah Merritt, for a Republic Finance loan in Albany, GA. The check was deposited into my nephew's closed account without my knowledge. I am seeking information on whether the check was returned to Republic Finance in Albany, GA. Can you please inform me of the date it was sent back? They are requesting payment, but the funds have not been used by me. Thank you, Deborah Merritt.

Hello, my name is Mattie Maxwell. I have an account with Regions Bank, but due to a recent stroke, I haven't been able to visit a branch. Unfortunately, my debit card was stolen while I was hospitalized, and unauthorized charges of $[redacted]-$[redacted] from TurboTax appeared on my account, which caused an overdraft. I'm seeking guidance on how to dispute these charges promptly. Thank you for your help.

I oversee an online business. Recently, I attempted to deposit two checks at the ATM, but the machine returned them, asking for more time to approve the checks. It requested my phone number, promising to text me an update, which seemed unusual compared to my experiences at other banks. I encountered a delay of nearly 10 days when I used Zelle to make a payment, and the recipient received the funds late. Additionally, the money was deducted from my Regions checking account. This situation is frustrating as it restricts my ability to deposit funds and send money without a valid reason, making me contemplate closing my account. Has anyone else faced a similar issue?