Regions Bank Customer Service Issues

I had a check returned to me that was supposed to be paid by a Regions Customer. I have not received the money yet, even though the Regions Customer shows the payment was made. The local Regions Bank has not been helpful in resolving this issue. I need to speak with someone at Regions Bank. Could you provide a direct financial institution to financial institution phone number for my bank to contact yours, skipping the customer prompts?

I had scheduled an appointment with DeAnna M. for today, 7/15/[redacted], at 3:00 PM to get a Medallion Stamp. Despite receiving a confirmation email (#GK469768) and making arrangements to be at the Germantown Branch, I arrived at 2:50 PM only to find out she had left for the day. The service I encountered at the branch has been consistently poor, even before the outbreak of Covid. I urge Regions Bank to address this matter promptly. My need for the stamp is crucial for processing an estate claim, and I request that someone capable of providing the stamp comes to my workplace on Thursday or Friday (7/16-17). Kindly contact me at [redacted] to arrange this.

I've attempted several times to contact a representative to set up my online banking. Unfortunately, I faced a disconnect without getting through. Finally, on Friday, after nearly an hour of waiting, I was able to speak to someone. They mentioned my account needed resetting due to my previous banking with Regions. However, after putting me on hold for about 20 minutes, we got disconnected again. I'm frustrated as the agent never called back, and I still can't access my accounts online. I have personal and business accounts and wish to avoid the long hold times for a mere reset if it's causing my online banking setup issues.

I am having trouble transferring money to a Regions account using Zelle. When I attempt to log in through Zelle, it says my password is incorrect. However, I can log in successfully using the same password on the Regions mobile app consistently. I believe the password I entered via Zelle was accurate each time. I would appreciate it if you could look into this matter. Thank you.

I recently deposited a check into my new Regions account through the mobile app since I couldn't access a branch or ATM. Although I selected the option for the funds to be available immediately, I encountered issues when trying to access the money without my Visa check card. When I sought help, a manager claimed my account was blocked because I hadn't signed a form within 7 days of opening it. Now, my funds are pending, and I feel discriminated against. I am seeking advice on how to address this situation promptly as the manager's handling of the matter has left me dissatisfied, leading me to consider closing my account with Regions.

I was told that a check had cleared with my wife present, but it actually got returned, causing me financial problems. When I checked with my other bank, they charged me a fee. When I tried to follow up, the office was closed. This led me to drive in person despite health issues. Now there are two transactions to resolve. My name is M. Melaccio at [redacted]. There may be further issues with my mortgage bank. These errors have resulted in extra financial strain due to incompetence.

I recently experienced fraud involving my Regions account. On Thursday morning, I had over $[redacted] in my account, but by the afternoon it had dropped to $3.28. I reported this to Andy, the branch manager in Selma, who seemed indifferent to my situation. Within the $[redacted], there was $[redacted] that I had kept for 50 years to prevent accidental overdrafts. Additionally, I receive $[redacted] in Social Security, but only received a little over $[redacted] from Regions, which also included my $[redacted] stimulus check. I believe I am entitled to the missing $[redacted], as it was under Regions' care. As a 67-year-old living on Social Security, $[redacted] means a great deal to me. I hope to resolve this without legal action and would appreciate prompt communication from Regions. Thank you, Lorraine M.

I recently deposited an unemployment check from the state of Pennsylvania into my Regions account. Although the amount was under $[redacted], there was an initial hold placed for fraud prevention, and the funds were supposed to be available on the 20th. However, it's now the 25th, the check has cleared, but I still don't have access to my funds. When I visited my local branch, the banker did not submit a release ticket as promised. She mentioned that the check was under investigation, even though Regions assured me everything was cleared. I'm frustrated by the hoops I have to jump through to access my own funds.

Dear Sir/Madam, I hope this message finds you well. I want to share my recent experience with Mr. Frederick Daniels from Citizens Trust And Finance Bank in the USA. He requested me to send $[redacted] to the Fosnic Management Account Number [redacted] at Regions Bank for an online account activation fee. Despite sending the money on February 11, [redacted], as instructed, I have not received the service I was promised. Mr. Daniels claims the money was not received, despite having all the necessary bank transfer documents. He has even threatened to cancel my online account. My name is Anteri Ryumugabe, and I reside in Uganda, East Africa. Your help and assistance in this matter would be greatly appreciated. Warm regards.

Dear Sir/Madam, I hope this message finds you well. I am reaching out regarding my recent communication with Mr. Frederick Daniels from Citizens Trust And Finance Bank based in the USA. Mr. Daniels requested that I send $[redacted] to the Fosnic Management Account number [redacted] at Regions Bank in Florida for the activation of my online account. I complied and sent the money on February 11, [redacted]. Unfortunately, I have yet to receive the service I paid for as Mr. Daniels claims they did not receive the funds. I possess all the necessary bank documents to confirm the transfer. Mr. Daniels has even threatened to cancel my online account. My name is Anteri Ryumugabe, and I reside in Uganda, East Africa. Your assistance in this matter would be greatly appreciated. Thank you.

I am having difficulties reporting my misplaced card to this bank. I have tried contacting them multiple times via landline and cell phone, but the calls keep getting disconnected. Due to past issues with Regions, I am considering closing my account. If any unauthorized transactions occur after my last withdrawal around noon today, I will take legal action. I expect better customer service from PLV Bank, especially for urgent matters like a lost card. This repeated inconvenience is unacceptable. My father recommends Chase Bank, which he finds reliable. I am frustrated with Regions and this situation needs to be resolved promptly.

I recently received a notice from the Customer Protection Center regarding changes to my closed account. Funds that were debited to pay my bills were rejected by Regions Bank. Despite multiple assurances that the money was returned to Regions, they claim it's not possible. I've been facing numerous issues, including being charged extra fees. I agreed to deduct these fees from my available balance, but still haven't received the promised refund check. Regions is now sending mail to an old address despite being informed of my updated contact information. I'm unsure of the appropriate contact to resolve this matter, but the letter instructs me to call the Customer Protection Center. I hope they have the money they owe me, as I've been unfairly charged fees for transactions that were returned by Regions. The bank has mishandled my account closure and fails to communicate effectively. I'm frustrated by these actions and seek a resolution to this situation promptly.

Dear Sir, I am kindly requesting confirmation of the payment request, as I have not received any documentation to verify the funds with my bank. Please provide an email where this confirmation can be obtained if you are unable to do so. I have not been able to locate any information on the website for the Clearance Payment Financial House in the USA at [redacted] Paces Ferry Road SE, Suite [redacted], Atlanta, GA [redacted]. If you cannot confirm, please provide an alternative email for verification. Thank you, Boris Cenčić

I am reaching out to express my deep concerns about the branch manager and tellers at the Regions branch located at [redacted] Stage Rd, Bartlett, TN. My name is Rev John Rickers, and I lead a congregation of over [redacted] members. Today, I have been attempting to contact customer service to address the disturbing experiences my congregation and I have faced at this branch. On multiple occasions, black tellers have instructed white customers to move to the back of the line to prioritize service for black individuals. This discriminatory behavior has affected me personally four times and many members of my congregation. I urge for the removal of the black female manager at this branch and for all staff members to receive proper training on treating customers equally regardless of race, age, gender, or disabilities. If no action is taken to rectify this issue, I will have no choice but to bring this matter up at our regional conference and consider closing all Church accounts in the state due to the discrimination we have experienced at this specific location.

I do not have an account with this bank. Please see the message below. This message was sent to you as a Regions customer to provide account updates and information. Due to recent unusual activity on your Regions Online Banking account, we need to verify your identity. We first use Secure Online Identification, and if successful, that is all that is required to secure your online account. Please complete the form attached to your email to secure your Regions Account. As part of our security measures, we may ask for personal details. Sign in using the link provided on regions.com and verify your account now. Ensure that [redacted] is added to your safe senders list to receive your alerts in your inbox. For viewing or changing your paperless preferences, visit the website. Regards, Regions Bank Customer Service

I received an email that I suspect might be a scam. The sender identified himself as Joel Stephens, Remittance Director, providing the phone number [redacted] with an area code for Eau Claire, Wisconsin. However, upon investigation, I couldn't find a Regions Bank in that location. I want to report this fraudulent activity to authorities, as it may involve significant sums of money, potentially linked to money laundering. I have kept all email correspondence, including messages purportedly from a Regions Bank staff member. I attempted to contact the bank's customer service line, but I couldn't reach a live person. Please contact me via email at [redacted] My name is M.L.

I am requesting assistance regarding my account. Yesterday afternoon, I experienced an overdraft of $[redacted], but I made a deposit last night, and my check was also direct deposited. Due to my son's graduation, I only managed to visit the branch around 9:30 pm. I see that I was charged $[redacted] in NSF fees, which exceeds the $[redacted] I deposited. I work limited hours per week and already sought help in the past. I urgently need the NSF fees removed as I won't be able to afford groceries for my family. My account number is [redacted]. Despite the late deposit, I appreciate Regions Bank and want to resolve this matter. I understand the procedures as I work at a bank myself. I hope for your understanding. Thank you.

Name: Arnold J. Address: [redacted] NE [redacted] St, N. Miami, Florida, 33[redacted] Complaint: I received a call from scammers claiming my identity was used to open a business in another state. They pressured me to send crypto and gift cards through text messages. I have all the receipts and the wallet. Starting around March 8, [redacted], I was a victim of a complex scam involving multiple interconnected companies. They misled me into believing my identity was misused for fraudulent investment services, resulting in losses through debit card transactions and Coinbase transfers totaling $11,[redacted]. I am requesting to begin the chargeback process under Section 13.5 for misrepresentation. Please respond promptly. Thank you.

I received an email today claiming to be from Regions Bank, but I suspect it's a SCAM. The email asks for account verification through a link provided. I advise being cautious with such emails. Here is the content of the email: Regions Online Verification ! To ensure customer protection, we request a quick verification process. Simply log in to our Secure Center page using your account details. Your account will operate normally post-verification. Thank you for your attention and for banking with Regions. Service Email: This communication is from Regions Bank. Contacting Us: Do not reply to this email. For inquiries, log into Online Banking or call 1-[redacted]-REGIONS (1-[redacted]). Privacy and Security: We prioritize your privacy and security. If you suspect fraud, contact Regions immediately or forward suspicious emails to [redacted] Regions Bank is located at [redacted] 5th Avenue North, Birmingham, AL [redacted]. ©[redacted] Regions Bank | Member FDIC | Equal Housing Lender. Stay alert and verify any suspicious emails before proceeding.

Today, I visited Regions Bank at [redacted] Rivergate Pkwy, Goodlettsville, TN [redacted] to obtain $[redacted] in $1.00 bills for my elderly father. I withdrew the money from the ATM and then went inside to request the specific bills. Despite explaining the situation to the teller about my 87-year-old father being homebound and unable to visit the bank in person, they insisted he needed to be present to exchange the money to avoid potential issues with counterfeit bills. Another kind lady offered to help, but the teller declined. Frustrated with the situation, I left and went to Kroger where I had a positive experience receiving the requested bills without any hassle. It's disappointing how Regions Bank handled the situation, especially considering the simple request was for tipping delivery personnel assisting my parents.