Priceline Customer Service Issues

I used the Priceline mobile app to book a car for October 1st-12th but encountered a credit card error which led to no confirmation code being given. Despite seeing a processing charge on my card, I never received an email confirmation. Thrifty car rental found a reservation under my name, and after speaking to them, they advised me to reach out to Priceline to resolve the issue. They provided me with confirmation number K[redacted]. When attempting to contact Priceline, I was unable to connect to a live agent and the automated system couldn't find my reservation using the Thrifty confirmation number. I would like Priceline to either send me an email confirmation of my reservation or issue me a refund.

I made a reservation after work around 3:30 PM through Priceline. Despite usually being able to check in shortly after making a reservation, when I arrived at 3:45 PM, the Best Western employee mentioned that they didn't receive the digital credit card information from Priceline. Priceline admitted their mistake and promised to fix it within 10 minutes. Unfortunately, after multiple calls and waiting in my car until almost 3:00 AM, I just now checked into my room. It's now 3:02 AM, and I had to head to work by 3:30 AM without even having time to cool down in the room. Throughout the night, Priceline kept assuring me it would be resolved soon, leaving me feeling frustrated. Now that I have to leave for work, they finally checked me in without offering any compensation. I believe Priceline should provide me with an additional night for the inconvenience.

I booked a room at Tru by Hilton in Ft Lauderdale through Priceline and was under the impression that lunch and dinner were included based on the information displayed during the reservation process. Unfortunately, upon speaking with the hotel, I was informed that only breakfast is served and there is no in-house restaurant. I have screenshots showing the misleading information displayed during booking which indicated lunch and dinner were included. Despite speaking with a Priceline representative named Deeion, no resolution was provided, and they seemed disinterested in receiving the screenshots via email. This has led me to consider filing complaints with the State of Oregon Attorney General's office and the Connecticut Better Business Bureau due to this misleading advertising. I currently have two reservations at the hotel, one showing the incorrect information and the other not. I am hesitant to cancel either until this matter is resolved either by Priceline or through the regulatory authorities.

I made a reservation at Myrtlewood Villas for a two-night stay from September 9 to September 11. Upon receiving the confirmation email, I noticed an error in the dates. I contacted the previously dialed number to report the mistake. They mentioned a cancellation fee, which I find unfair since it was not my error. I still require the villa and urgently need to resolve this issue as I am meant to leave today and need accommodations promptly. Thank you.

I had a trip booked with Priceline from September 11th to the 16th. I called to cancel the trip, but the hotel called to inform me that the reservation is still active and paid for. Unfortunately, I can't locate my paperwork with the trip number, and my phone number is not on file with Priceline. Please contact the hotel to confirm the cancellation as they claim they didn't receive notice. My phone number is [redacted], and the hotel's number is 1-[redacted] (Hampton Inn and Suites - Union Center). I would appreciate a prompt response.

On August 29th, I booked a reservation from Sarasota to Chicago O'Hare for October 13th, returning on October 15th. The agent assured me I could cancel within 24 hours. On the same day at 3:00 pm, I contacted them to cancel, being told I would get a $[redacted] refund. However, I have only received $[redacted] so far. I've tried calling but have only reached an automated system that puts me on hold indefinitely. The agent who booked my flight assured me I would receive $[redacted] back on my card, yet it has not been fully refunded. I was put on hold for about 6 minutes before being disconnected, which is poor customer service in my opinion.

I reserved a Spirit flight through Priceline and later needed to cancel within 24 hours. When I attempted to cancel on Spirit's website, the function was unavailable. After multiple tries, I decided to take a screenshot at 4:16pm, two minutes after booking the flight the day before at 4:14pm. Spirit promptly refunded their portion of $[redacted] but Priceline has yet to refund their part, which amounts to $[redacted]. It has been a hassle trying to retrieve this money. Given that I missed the 24-hour deadline by only a few minutes due to technical issues, I believe Priceline should reconsider charging me $[redacted] for a flight I never used and process the refund accordingly.

On September 4, [redacted], I booked a round-trip ticket with Alaska Airlines and a Budget Rent A Car through Priceline.com. The outbound flight was from Seattle, WA to Boise, ID on AK [redacted]. Unfortunately, I missed the flight by 12 minutes, and both the outgoing and return tickets via AK [redacted] disappeared. I had to buy new tickets directly from Alaska's Customer Service counter for $[redacted].19. They clarified that Priceline operates as a bulk ticket purchaser with a "use or lose" policy, rather than a traditional travel agent. This was not clearly explained to me during booking. I have disputed the $[redacted].82 charge on my MasterCard statement from Priceline and expect a reimbursement of $[redacted].99 to cover both Priceline's charge and the replacement tickets from Alaska. If this matter is not resolved satisfactorily, I will escalate it to the FTC. Please contact me via email for further communication.

This is Allen Charne and Florence Leung. We had a flight booked from Paris (CDG) to New York City (JFK) on October 18th departing at 12:05 PM. Our confirmation number is TURKISH: VVZXA3. Turkish Airlines informed us that our flight was cancelled, which was also confirmed when we called them. We are currently awaiting a resolution with case # [redacted] [redacted] [redacted]. Turkish Airlines stated they couldn't assist us because we booked through Priceline and advised us to request a refund. Supervisor Ryan mentioned that he is in contact with Turkish Airlines but warned that it might take 5 to 10 days for a response. This situation is concerning, especially as my partner Florence Leung has two disabled sons who need our care. We are afraid that this delay will lead to further complications. Florence is worried about Priceline's ability to assist us in this matter. Allen Charne

I made a booking through Priceline with Trip #[redacted]-[redacted]-[redacted]-38. The flight got canceled by Delta, and I received a refund for the ticket cost but not for the $25 seat charge. I find it unfair to be charged for a seat on a flight that was canceled by the airline. I was told initially that the seat charge was non-refundable, which doesn't make sense since I didn't cancel the flight. After speaking with a Delta representative, they mentioned refunding the seat charge to the booking agent, with the correct amount being $12, not $25. I believe Priceline should address this issue with Delta since it was Delta who canceled the flight. Despite being promised a full refund of the seat charge by a Priceline representative a month ago, I have not received it yet. The lack of communication and difficulty in reaching someone at Priceline has made this experience frustrating. I am still awaiting the refund and a confirmation email as promised. Please contact me promptly. Thank you. - Patti Scanlan.

Trip Number: [redacted]-[redacted]-[redacted]-17 Good evening, I want to bring to your attention an issue my companion and I experienced during our stay at La Quinta Inn Manchester from September 21st to 26th, [redacted]. The housekeeping service seemed to have some inconsistencies. Upon arriving on September 21st, the room was in good condition. However, on the 22nd, the room was not cleaned despite expectations. After discussing this with the reception, we were initially told it was on request, but later were informed it should have been done daily without notification. The room was properly serviced on the 23rd and 24th. Unfortunately, on the 25th, the room was not cleaned at all, including no towel change or bed making. We raised this issue with the reception multiple times with no significant improvement. This pattern continued even on the 26th, where the room was left uncleaned. We are dissatisfied with this level of service and the need to repeatedly address the matter. Can you provide a solution to rectify this recurring issue? An unsatisfied customer, M.V. Eggelen

Good morning, my name is Priscilla Peters. I have a reservation with Priceline for a car at Fort Lauderdale Airport today at 2:00 p.m. Unfortunately, due to Hurricane Ian, I had to cancel my trip on the advice of my airline. Despite attempting to reach out yesterday, I was unable to connect with anyone at Priceline after being directed by Right Cars to do so regarding my reservation. I kindly request a credit for the $[redacted].96 I paid, as I plan to reschedule my trip to Florida at a later date. I understand this may not be standard procedure, but I hope for your understanding given the circumstances. Thank you for your assistance.

I recently cancelled a hotel reservation in May through Priceline. After contacting their support team, they agreed to refund me for one night. However, I have not received the refund as of yet. Despite following up via phone, I was informed that I am not eligible for the refund due to the time elapsed since the reservation (24-26 May). I am unsure how to proceed to resolve this issue. Below is an excerpt from an email exchange with Priceline's service team in June: "I confirm my approval for the cancellation to proceed." - Kyoung Dear Kyoung, Thank you for contacting us. Our records indicate that the hotel has approved a refund for the last night of your stay. Unfortunately, we are unable to refund both nights and the charge for the first night will still apply. Please provide us with your approval to proceed with the cancellation so we can process the refund for the last night of your stay. We await your prompt response. Best regards, Ethan E. Travel Services

This morning at 7:53 a.m., I made a reservation at Capsis Bristol Boutique Hotel for July 05, [redacted], to July 10, [redacted], with Priceline Trip Number: [redacted]-[redacted]-[redacted]-16. After receiving the email confirmation, I realized I booked a non-refundable reservation instead of a refundable one. I called customer service immediately, within 2 minutes of booking, to correct the error, but they refused to cancel the reservation. I believe that it should be possible to rectify this mistake, as other companies like booking.com offer this service. Please adjust my reservation to a refundable one, despite any price difference. I have been a loyal customer of PRICELINE, and I am disappointed with this experience. Thank you.

I made a reservation last night, October 5, [redacted], around 8 pm, but needed to cancel this morning. Despite the paperwork stating a full refund within 24 hours, I was charged a cancellation fee of $49.50 by United Airlines. They issued a credit for the remaining amount that I can't use until [redacted]. The United confirmation number is PG90MD, but now it's not found in their system. Feeling stressed and confused. My Priceline trip number is [redacted]-[redacted]-[redacted]-16. Requesting assistance as it's now 9:58 AM on October 6, [redacted].

I made a rental car reservation, paying with my debit card. Opted to waive the security deposit. I flew one way to move my partner from Salt Lake City to Phoenix. Planned to use the rental until a moving truck was ready. Avis Air at SLC airport refused to provide the car or refund me. They directed me to Priceline for the refund. Contacted Priceline and was informed the purchase is non-refundable. I trusted the process and agreed to forfeit the security deposit using my debit card. Stranded at the airport without transportation. Just seeking a refund for the rental fee. Fulfilled my end of the rental agreement but was denied service later. Appreciate your help. Thank you, S. Linford

I had a guest who booked a room through Priceline and faced check-in problems resulting in the room being given to another guest. I comped the room and want to reverse all charges for the affected guest due to the booking error. Can you guide me on how to proceed with this? Thank you - Jen @ Jacksonville, IL Hampton By Hilton.

My wife and I recently had a short trip to Las Vegas from Tampa, which went smoothly. We had a reservation at THE STRAT for 5 nights, paid in advance and confirmed by an itinerary email. Upon arrival, I was shocked to be informed that my reservation had been canceled. Despite requesting to speak to a manager, only a supervisor was available and the situation caused me great stress and anxiety for several hours. The staff suggested contacting my third-party vendor, but I only booked through Priceline. Frustrated by the lack of assistance, I decided to find alternative accommodations. This unexpected turn of events was a major inconvenience and I hope Priceline addresses the situation promptly by refunding the charged amount. As of October 10th, [redacted], I am still awaiting a resolution.

I tried to book a flight from GEG to ORF departing on October 23 and returning on November 3. I chose a payment option, which now seems like a mistake. I need to visit my daughter in the Navy who is expecting her first child. The offer was put on hold, and I followed the instructions, but when I tried to use the approval for tickets, it didn't work. I've tried to contact customer service multiple times, but the phone system keeps looping without connecting me to an agent. Ticket prices have gone up significantly, and I am extremely frustrated. I really need to speak to someone over the phone.

I have recently purchased a flight for my Aunt, Clara H. We were charged $86.00 for seats, but I was surprised to find out that I had to pay an additional $38.00 each for seats when trying to select them on Frontier's website. I am dissatisfied with this double charge for seats and I request a refund to be issued to her husband's credit card, William H., which was the card used for the booking. The Priceline Trip Number is [redacted]-[redacted]-[redacted]-18. I urgently need to know when the refund will be processed. I also want to ensure that the trip insurance, which was also purchased, is in place as expected. I have encountered significant difficulties in reaching a live agent through your phone system. The automated system did not recognize the trip number or my phone number, even though the reservation was made from [redacted]. My email is [redacted] The automated system was frustratingly unhelpful, leading me into a futile loop. I am disappointed by this experience and will reconsider using your service in the future without better customer support options. I would appreciate a prompt call from a representative. Regards, Judith Z. [redacted]