Playtika Games Customer Service Issues

Dear [Redacted], I am sending you a partnership proposal for the Ultra Black Sea event, the first multi-day ultramarathon in Romania, scheduled to take place from June 15-19, [redacted], in Mamaia Resort. I believe this competition suits your interests because: a) it involves projects that push human limits; b) supports unique forms of sports competition; c) backs projects with the potential to inspire people through originality. Previous experience: a) I have organized 6 editions of Autism24h event - a beach ultramarathon with over 2,[redacted] participants. b & c) Videos from [redacted] and [redacted] can be viewed on YouTube. Ultra Black Sea details: a) The route is along the cliff in the central area of Mamaia Resort, a pedestrian zone, straight line from Piateta Perla to Club Melody. b) There are 3 races participants can join: I. 5 days x 25 km daily = [redacted] km II. 5 days x 50 km daily = [redacted] km III. 5 days x [redacted] km daily = [redacted] km c) We are working on a partnership with the Romanian Athletics Federation to obtain the Bronze Label certification from the I.A.U. Running. d) Maximum exposure is guaranteed for 1 day (June 14) + 5 days (June 15-19) of promotion in the entire area. e) Event website and registration platform: www.ultrablacksea.ro f) Exceptional runners from over 15 European countries will be present. g) Notable participants include champions from various countries. Thank you, and I look forward to your reply. Adrian Gemanaru ([redacted])

I am dissatisfied with the recent change in the betting range for slots. Previously, we had options to bet 10,[redacted], 5,[redacted], or 2,[redacted], but now it's either 50,[redacted] or 50, which is a significant decrease. I have been a longtime player of slotomania, and I pay to enjoy the games. A few weeks back, I accidentally ended up betting [redacted],[redacted],[redacted] due to a switch in bets while trying to lower the amount. This has happened a few times, and it's frustrating. I hope these issues can be resolved soon to improve the gameplay experience.

I bought a lotto bonus for $53.99, but there was an error when I tried to redeem my coins. I closed and reopened the Slotomania app multiple times, and even though it showed I still had the lotto bonus, I had to play again to win what I initially had. Upon buying the lotto bonus a second time, I was charged twice for the same bonus. I am seeking a refund of $53.99. Thank you. - R. Maxwell

While playing Slotomania, I encountered an issue. Despite already completing five levels, the game unexpectedly reset my progress. I was about to reach a significant jackpot, and within minutes, my coins were depleted without explanation. As a loyal player who enjoys the game but has spent a significant amount of money on it, this situation is frustrating. Previous interactions with customer service suggested a $5 deposit for assistance, but the total cost to address this problem would actually be $28, which seems excessive given my investment in the game. I believe there was an error that caused me to lose progress and coins unfairly. I am considering sharing my experience on social media to seek a resolution. I hope the game administrators can review my case and rectify the situation promptly.

On March 7th, I purchased two packs within the game. After waiting for more than 48 hours, support finally responded, but the issue wasn't resolved despite days of email exchanges. Eventually, they advised me to contact Google Play for a refund, but I was informed that I was ineligible due to the time elapsed since the purchase and the transaction going through successfully. When I reached out to Board Kings support again, they claimed the screenshots of my receipts were altered, even though I had simply cropped and collaged them together for submission. Despite providing additional unaltered receipts from previous purchases, they continued to insist that something was wrong without specifying the issue. I have tried to prove that the receipts were genuine, but they have since stopped responding to my inquiries.

Hello, I have made five purchases but have not received the stamp bonus. The first three purchases were successful, but the last two transactions did not transition to the stamping bonus stage, and I faced issues with the Lucky Spin special offer initially stating a payment decline. I noticed the most recent charge on my account at 7:31 AM Puerto Vallarta time did not deliver the coins. I have been a player of this game for 12 years and have completed around 8 to 10 transactions. There are two straightforward solutions to resolve this: 1-) Please add the coins, Lucky Spins game rewards, and the stamp bonus I should have received. 2-) Alternatively, refund the amount to my bank account. I have taken screenshots of the purchase times and my account's coin balance to illustrate the missing rewards. Thank you for your attention, I am eager to hear from you soon. Have a great day.

Hello, Some time ago, I experienced an issue with the WSOP app on my phone. Despite having 20,[redacted],[redacted],[redacted] chips, when I launched the app one morning, I discovered I only had 12,[redacted],[redacted] chips. After reaching out to WSOP support, they initially claimed I lost the chips, but later sent me an email apologizing for the inconvenience and stating they would add $2 million to my bankroll. Unfortunately, I have yet to see this amount reflected in my account. Their email mentioned adding 2,[redacted],[redacted],[redacted] chips, bringing my total to 2,[redacted],[redacted],[redacted]. However, the promised $2 million has not been returned. It seems like a common issue based on other comments I have read. Additionally, during gameplay, I often receive unfavorable sequences of cards, making it difficult to win hands. Any assistance would be greatly appreciated. Thank you.

Recently, while playing World Series of Poker, I realized $1,[redacted] million was missing from my bankroll. After contacting support, they claimed I lost it in one game. I was skeptical but let it go. Just received an email from WSOP promising to credit $2 million back, but it hasn't reflected in my account after three or four days. Hi, I hope this message finds you well. I am truly sorry for any inconvenience you experienced. To make amends, I've added 2,[redacted],[redacted],[redacted] chips to your bankroll, bringing your balance to 2,[redacted],[redacted],[redacted]. Please accept our apologies for any frustration this has caused. If you need further assistance, feel free to reach out. Thank you for your patience and understanding. Warm regards, Vincent WSOP Concierge Team I received this email but the chips haven't been credited yet. Unsure of next steps. Can anyone assist?

A while back, I had over 8 million chips in my bankroll on the free WSOP game, but when I woke up, the app was missing, and I only had $12 million left. After reaching out to WSOP support, they claimed I spent the chips, which I strongly disagree with. Despite their initial response, they later added 2 billion chips to my account as an apology, bringing my balance to 2,[redacted],[redacted],[redacted] chips. However, I have yet to receive the actual money. I hope to resolve this issue soon as playing the game keeps me entertained in my retirement at 65 years old. Sincerely, C.K.

Upon launching the game, I received a notification that my Slotomania account has been disabled. Playtica support suggests that I initiated this through an email correspondence which I never sent or received. They state that this action cannot be reversed. I am considering creating a new account and would appreciate having all my progress reinstated as I have been playing diligently for years. Losing everything I worked for due to the account deletion is disheartening. Both my spouse and I have been loyal players for a long time. Despite reaching out to Playtica Support, they maintain that the account was deleted based on my request and refuse to assist further.

I somehow got logged out of my Playtika Rewards account a while ago, and now I can't remember my login details. I no longer have access to the phone number linked to my account. I've tried everything to regain access but haven't been successful. I should be at the Black Diamond level by now, but I've been stuck at Platinum for the past year. Please help me with this issue. My account email is [redacted]

I am concerned why the games are not downloading after playing for 12 years without issues. Despite using the same phone and iPad, an error message keeps popping up, asking to try again but with no success. It's frustrating as all steps are being followed, including restarting the devices, yet the game won't download properly. Even when entering the email address, it's flagged as invalid which is odd. I simply want to enjoy the game as before but this technical glitch is making it impossible. Any help or guidance on resolving this matter would be greatly appreciated. Thank you!

I am experiencing harassment in Bingo Blitz. Another player is spreading lies to the moderators, resulting in me being muted. Customer support has been unresponsive. Recently, I discovered that even my new account has been muted without my interaction. This has been ongoing for nine months, with the person even hacking my account and using my name. I feel unfairly treated and wish for a resolution to this situation. The other player accuses me of rumors I have not spread. If my presence in the game is unwanted, please notify me so I may delete it. I appreciate any assistance in addressing this matter. Thank you for your help.

Hello, I believe I have experienced unfair treatment from the customer service team of the WSOP app/game. Despite bringing up issues of cheating, they have not taken proper responsibility and instead accused me. The app has caused me to lose over 10 billion chips due to freezing incidents. When I contacted their support for a resolution, they only provided [redacted] million chips as compensation, which I find unreasonable. I am seeking your assistance in recovering the substantial amount of chips that I have lost. Thank you. Best regards, Joseph

Subject: Issue with Bingo Blitz VIP Pro Login Hello, I am encountering problems with accessing my VIP Pro account on Bingo Blitz. While my Gmail password works correctly, when attempting to log in to Bingo Bliss VIP Pro, I am directed to switch users or regular Bingo Bliss without being recognized as a VIP player. This issue needs to be resolved promptly. Email: [redacted] Thank you, Sharon Hallam --- Subject: Problem Logging into VIP Pro Account Hello, I'm facing difficulties logging into my VIP Pro account on Bingo Blitz. After clearing my cookies, I am unable to access the game. Despite having the correct password, the system does not recognize it and redirects me to standard Bingo Blitz. Additionally, I am not receiving the 4-digit code for verification. Your immediate assistance would be greatly appreciated. Email: [redacted] Thank you, Sharon Hallam

I'm having trouble loading Slotomania on VKontakte. It was working fine until a few days ago, now it won't load past halfway. Other VK apps are working, so I'm not sure what the issue is. I've been in touch with support about bonuses as I'm on level nearly [redacted],[redacted]. But now, I can't access the game at all. It asks me to connect with support, but I can't do that because the game won't load properly. The support service is only reachable from inside the Slotomania game, and I've been unable to access it for six days now. I hope you can assist me with this issue.

I enjoy playing the WSOP game, but I feel it's unfair. I feel like the game is biased towards taking the money I paid for chips. Whenever I start doing well, I end up in games where improbable hands deplete all my chips. Sometimes, I suspect I'm playing against computer-controlled players who consistently have unbeatable hands. I believe the game should be more balanced so that all players, regardless of their skill level, can enjoy it without having to spend excessive amounts to replenish their chips. Despite these issues, I appreciate the site's design and functionality. I urge the developers to prioritize fairness over profit to ensure the long-term success of the game. I won't be purchasing more chips until I feel the game is more equitable.

I recently purchased a Nokia [redacted] phone and encountered difficulties downloading my Inner Circle app. After contacting support, they claimed I only became a member in [redacted], coinciding with the new phone purchase. However, I have been a dedicated Slotomania player for over 13 years, starting with an account under the name Gregory Burchett at [redacted] Support ultimately assisted in transferring my data to my newer account under Vedest Burchett with the email [redacted] Despite my extensive history and spending, support still maintained there were no accounts before [redacted]. I have invested substantial amounts, reaching level 11,[redacted]. I provided proof of payments through bank statements and IP addresses, though I am dissatisfied with the need to do so. I halted gameplay until this is resolved. I expect my levels and progress to be reinstated promptly, considering my financial contributions. I eagerly await your response. Gregory Burchett.

I bought Bingo Blitz rewards, but I experienced an issue where the game exited before giving me my rewards. I used [redacted] tickets on that level, winning 2 out of 4 bingo cards. Despite emailing about the problem, I haven't received any resolution. I've invested money in this game, so I expect this issue to be addressed promptly, and my rewards to be restored. Due to email issues, please contact me at [redacted] or [redacted]

My 5-year-old grandson accidentally purchased 21 items for $4.99 each on my phone without my authorization. This resulted in overdrawing my bank account, causing significant overdraft fees. I am seeking assistance in refunding the money back to my account. I have been advised by my bank to contact the merchant first before considering a fraud report. As a loyal customer who regularly makes purchases, I am reaching out to resolve this issue promptly. Thank you. You can reach me at the email attached. Thank you, Tamra Measels.