Playtika Games Customer Service Issues

I recently found that both my Slotomania and Caesar's casino games on Facebook have been deactivated. I am unsure why this action was taken as I solely enjoy playing the slot games and do not engage in any other activities like interacting on fan pages. Unfortunately, I have been unable to reach out to Slotomania or Caesar's for clarification on this matter. My user name on both platforms is linked to my Facebook page under the name [redacted]/Chester O'Reilly.

I encountered an Account Access issue with Playtika Games back in March [redacted]. Playtika Games does not provide a customer service phone number, so I attempted to resolve it through their help center without success. I may need details like the account name, billing address, and email associated with the account. Other users suggest resetting the password via email if facing password problems. I am still waiting for Playtika Games to address and resolve the issue so that I can learn from the solution provided. Many others seem to have faced similar problems with Playtika Games, and I hope this gets resolved soon.

My Slotomania account got disabled. Playtica support is stating I sent an email asking for this, but I never sent or received such an email. They insist the action cannot be undone. I would like to create a new account and have all my earnings from years of daily play credited back. If I had no interest in the game, I would have just uninstalled it.

Hello, can someone assist me with my profile? It seems like either no action was taken or it was just luck in the game. I haven't received support, I haven't broken any rules, I always play honestly, and I have spent money to reach the diamond level. Now I noticed that other players who faced the same issue as me have been banned for a year, while I was only suspended for 7 days, even though I haven't done anything wrong. I haven't made multiple purchases either. I hope Easter brings improvements for everyone. Thank you for your help.

I would like to request the reversal of these charges, as the payments did not go through and no services were rendered. These charges appear to be unsuccessful attempts and I have not received the items I requested. - Date: Wed Apr 7, [redacted] - Merchant: PP*GOOGLE PLAYTIKA LTD - Category: PROCESSING - Amount: -$99.99 - Date: Wed Apr 7, [redacted] - Merchant: PP*GOOGLE PLAYTIKA LTD - Category: PROCESSING - Amount: $99.99 - Date: Wed Apr 7, [redacted] - Merchant: PP*GOOGLE PLAYTIKA LTD - Category: PROCESSING - Amount: -$[redacted].99 - Date: Wed Apr 7, [redacted] - Merchant: PP*GOOGLE PLAYTIKA LTD - Category: PROCESSING - Amount: $[redacted].99 - Date: Tue Apr 6, [redacted] - Merchant: PP*GOOGLE PLAYTIKA LTD - Category: PROCESSING - Amount: -$[redacted].99 - Date: Tue Apr 6, [redacted] - Merchant: PP*GOOGLE PLAYTIKA LTD - Category: PROCESSING - Amount: $[redacted].99 - Date: Tue Apr 6, [redacted] - Merchant: PP*GOOGLE PLAYTIKA LTD - Category: PROCESSING - Amount: -$99.99 - Date: Tue Apr 6, [redacted] - Merchant: PP*GOOGLE PLAYTIKA LTD - Category: PROCESSING - Amount: $99.99

To whom it may concern, I have encountered a recurring issue with Bingo Blitz where numerous unauthorized transactions have depleted my online banking account. Despite reaching out to Google, their lackluster response has left me frustrated and out of pocket by approximately £[redacted] over three months. It is imperative that I recover my funds and apprehend the individual masquerading as me in the game. As a provider for my two young children, this situation is untenable. Playtika assured me they would process a refund and block Bingo Blitz, actions I support. However, I am yet to receive any update via email after several hours. Could you kindly investigate this matter promptly? Thank you.

I received an email regarding my disabled account at Caesars Games. My account number is [redacted][redacted]. Will I really not be able to play for a year? I appreciate your assistance. Thank you, J. Beneventi. Thank you for reaching out to us. We noted your request to disable your gaming account responsibly, and we appreciate your commitment to safe gaming practices. To proceed with disabling your account, we kindly ask you to confirm your identity by providing the following information: 1) What is your current level in your main game? 2) What is your coin balance? 3) Were you logged in via Facebook? If so, please share your Facebook profile link. 4) Have you made any purchases recently? If yes, please provide the last receipt. After validating your answers, your account will be disabled for a minimum of 1 year, restricting access to specific games. Please note this action is final and cannot be reversed. If the information provided does not match our records, we may not be able to proceed with the disabling request. Kindly respond to this email with the necessary details within 72 hours to avoid closure of the request. Play responsibly! Playtika Support Team

I have been playing Caesar slots for over a year, but I am encountering a problem where the game shuts down immediately after loading. The sequence of events is as follows: I open Caesar slots, the Caesar casino screen appears followed by the Detective AcDemy screen. After loading, the dashboard with game options shows up. Once I select a game, the Prize Pet screen briefly appears and then closes the game. This cycle repeats 10 to 15 times in a 10-minute span. It seems like the issue may be related to the frozen Prize Pet screen from two weeks ago, which should update every 6 days. Additionally, there are two abnormal "sunspots" on the screen affecting the binge bar and treat points. I have tried deleting and reinstalling the game multiple times without success. I hope your technical team can address this as I find it frustrating, especially after updates result in issues.

Over a decade ago, I enjoyed playing Bingo Blitz until my account was suddenly permanently frozen. Now, despite receiving multiple "welcome back" ads with [redacted] credits on Facebook, I encounter an error message when trying to log in. I've attempted to access my account for over a month to utilize the [redacted] credits. During a recent chat with customer support, I was informed that my account was not frozen by them but by an unknown person. Due to security concerns, I avoid using email. If possible, kindly assist in resolving this issue by leaving a response on my Facebook page. Approximately half of my [redacted] credits were purchased, and I am eager to continue playing if you can assist me in accessing my account.

While playing Caesar Casino on Facebook last night, I was enjoying the Exquisite Vegas game. After collecting all the necessary blue chips for the bonus round, I eagerly clicked on the case to reveal my prize, only to receive nothing before the game reset itself. Unsure of the potential winnings I missed out on, I am disappointed considering the amount of money I invest in this game. I trust you can address this issue promptly. Otherwise, I may have to consider deleting the game permanently, impacting my future spending on it. Your assistance in resolving this matter is greatly appreciated. Thank you, J.W. Pickles Green

I have been playing W.S.O.P. Texas Hold'em for 6 years, where I played a total of [redacted],[redacted] hands. Unfortunately, my winning percentage is below 50%, well below the national average, making me an easy target at the tables. This has led to others mocking me and even following me from table to table. I recently updated the app and lost my guest account, along with the chips I had purchased just hours before. I reached out to the support team, but have not received a response from them, which is disappointing. In frustration, I used the slot machine to deplete the millions of dollars in my other three accounts. I have sought legal advice and have been advised that my rights as a player have been violated in multiple ways. Before taking further action, I am reaching out one more time in hopes of resolving this situation. If you need to contact me, please reach out at [redacted]. Thank you.

Ever since the recent app update, I've encountered a frustrating issue where it intermittently crashes and causes me to lose chips. I estimate that about 5 billion chips have vanished as a result of this problem. Strangely, when the app crashes and I reopen it right away, I find myself still at the same table as if I never left, but the play has continued without me, leading to chip losses. Additionally, the slot machine settings reset after a crash, potentially causing unintended high-stakes bets and significant chip losses in a single spin. It's disappointing to lose such a large amount of chips due to these glitches.

I received an email offering 10,[redacted] credits, but when I clicked the link and went to my Bingo Blitz page, I didn't receive the credits. Support informed me it was for returning players only, which was not mentioned in the email. Despite contacting them multiple times and filing complaints with BBB and consumer feedback, they still refuse to honor the offer. After receiving another email urging me to collect the credits, with no mention of it being for returning players only, I am taking my complaint to the State Attorney General. The game seems rigged as I keep seeing the same numbers and patterns repeatedly. Initially, after my first complaint, I could complete a seasonal room multiple times, but after further complaints, I have yet to get a bingo.

I have been trying to access House of Fun since 12:30 today but have been unsuccessful. During this time, I had "Turbo" mode and was supposed to receive increased coins every 2 hours from the "free coins" feature. Additionally, I have two Jokers in my inbox and an album to use within the next three days. I have heard rumors that joining Facebook is necessary to continue playing, which I would prefer to avoid. Can you please advise me on how to play using email as I normally do, so I can utilize my Jokers and albums? I have a considerable amount of coins that I don't want to lose. I initially thought the issue was related to Facebook being down, but as I can access other Facebook-dependent sites, that doesn't seem to be the problem. I would appreciate any information on why I am experiencing difficulties accessing the game. Thank you.

I have reached out to the support team multiple times via email regarding my login issues. The problem was partly due to connectivity issues and partly because of the new age verification system. I am older than 21 years. I have spent over $[redacted] in the past few months and was previously receiving more than [redacted] daily credits. Unfortunately, for at least a week, I have not been able to claim my credits or spin the wheel. I am hoping to regain access, receive the missing credits I am owed, and have the opportunity to use them. It has been frustrating to invest so much in the game only to encounter these issues. I calculate the missing credits to be around [redacted] for the week and an additional [redacted] or more from the daily wheel. I am looking forward to having my access restored promptly.

I need urgent assistance to prove my innocence in a crime. I was playing Bingo Blitz at the time the crime allegedly occurred. I obtained play logs through an in-game chat, but they were in UTC Time and for the wrong day. My partner changed the linked Facebook account password, preventing me from accessing the game to request correct logs. I have the user ID but need to contact someone quickly for the accurate logs. My situation is critical, and time is of the essence. If there is a Playtika representative I can speak to, it could save my life. Thank you for your help. Despite trying to create a new account for live chat, I was unable to access customer support within the game.

I encountered an issue where I got logged out of my WSOP app and contacted customer support for help. Despite explaining that my login was not associated with the email provided, the support person transferred my account details under the wrong email. They now claim my account is linked to the incorrect email and have been unable to resolve the issue despite my repeated attempts to provide evidence and information about my account. I even made the email they claim is mine as my primary on Facebook to try to resolve the matter to no avail. I feel extremely frustrated with the situation and believe resolving it should be straightforward by transferring my account information to the correct user ID, just like it was done before.

I didn't request for my account to be deleted which had over [redacted] trillion coins. After a few days, I discovered that over 75 trillion was missing, and now my account has been disabled. It seems they disabled it because of the missing coins, which conveniently covers up their mistake. I've been playing Slotomania since the first year it came out. I would appreciate having my account and all my coins restored. Thank you!

Hi, my Slot Mania account has been disabled because I unknowingly used a third-party software called Auto Clicker. I truly did not realize that using it was against the game rules; if I had known, I would not have used it. I have been playing the game for many years, and I only recently started using this software. I work as a Grab driver and used the Auto Clicker to quickly respond to new ride requests. One day, I thought I could use it for the Slot Mania game to automate spins while I couldn't play during my drives. I never used it to gain any unfair advantage or money. I genuinely enjoy playing this game, and I hope you can forgive my mistake this time. I assure you I will not use any third-party software again. You can remove any coins earned; I simply want my account reinstated. Please assist me. Thank you. [redacted]

Upon opening the game, I received a notification that my Slotomania account had been disabled. Playtica support alleges that I requested this via email and approved the account deactivation, but I never sent or received such an email. They assert that this action cannot be undone. I wish to create a new account and have all my progress from years of playing reinstated. I have been dedicated to this game for years and losing everything due to this error is disheartening. I have reached out to Playtika Support, but they maintain that my account was deleted per my request and seem unwilling to assist. My spouse and I both enjoy playing this game daily, and it is frustrating to have lost all our progress suddenly.