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Playtika Games Customer FAQ

Top Answers & How-to Guides

How do I Contact Playtika Games Customer Service?

The question we are asked most often is about how to talk to Playtika Games customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any parental controls available for the games?

Yes, Playtika Games offers parental controls to ensure a safe gaming environment for children. Our games prioritize the well-being...
Ask any question you have about Playtika Games customer service, get an answer now.

Recent Playtika Games Customer Questions

How do i report a server issue

To report a server issue, please follow the in-game instructions or look for a "Support" or "Help" section within the game. There, you should find an option to report technical problems, including server issues.
Asked Sep 13, 2024 9:20 PM

My slotomania game has disappeared I was level 203-3 . Now the game wants me to start all over again.

We're sorry to hear about your issue. If your Slotomania game has disappeared along with your progress, it sounds like it could be a syncing issue. Make sure you're logged into the same account that you used to play the game in the past. If you initially connected your game to Facebook, you would need to connect again using the same Facebook account to sync your past progress. However, if the issue persists, you may need to try reinstalling the game. If all else fails, consider reaching out to the customer support team using the link available here on this page.
Asked May 6, 2024 9:37 PM

I need to remove my debit card from my playtiika account. I am spending all my money and getting into debt

We're sorry to hear you're facing this issue, but we can certainly assist you. To remove your debit card from your Playtika account, go to your account settings. Here, look for 'Payment Methods' or similar. Once you've located this, you should see a list of the cards associated with your account. Select the card you want to remove and click 'Remove' or 'Delete'. Please ensure to also set spending limits or delete your account entirely if you're struggling with control. Always remember, these games are for fun and should never lead to financial distress.
Asked Apr 11, 2024 6:28 AM

slotomania will not open on my computer

We're sorry to hear you're having trouble with Slotomania not opening on your computer. This could be due to various reasons, like a weak internet connection, outdated software, or a glitch in the game itself. First, ensure your internet connection is stable. Secondly, try updating your browser or the app if you downloaded it. You can also try to clear your cache and cookies as sometimes this can impact how the game loads. Additionally, try disabling any pop-up or ad blockers, as they might interfere with the loading process. If all else fails, you may need to uninstall and reinstall the game. Remember to back up your progress to avoid losing your data.
Asked Mar 29, 2024 9:13 PM

The slotomania game Backyard Friends is not paying out properly.

We're sorry to hear that you're experiencing issues with the Backyard Friends game on Slotomania. Playtika Games ensures that all games function properly and any discrepancies might be due to an internal error or a misunderstanding about the game rules. If you suspect there's an issue, ensure your app is updated to the latest version, and try restarting the game. If the issue persists, please capture the details - what you were playing, what you expected to occur, and what actually happened. Though we can't directly help, knowing this is important for the Playtika team to address and resolve any potential bugs or issues effectively.
Asked Mar 11, 2024 5:37 PM

Help me with my Playtika Games customer service issue

System Requirements

What are the system requirements for Playtika Games?

The system requirements for Playtika Games vary depending on the specific game you choose to play. Typically, our games are designed...

Compatibility

Can I play Playtika Games on my mobile device?

Yes, you can absolutely play Playtika Games on your mobile device! Playtika offers a wide range of entertaining and addictive games...

Payment Methods

What payment methods are accepted?

Playtika Games accepts a wide range of payment methods to ensure convenience and flexibility for its users. Players can make purchases...

Offline Play

Can I play Playtika Games offline?

No, Playtika Games cannot be played offline. Our games require an internet connection to be played as they are designed to connect...

Game Genres

What are the available game genres?

Playtika Games offers a diverse range of game genres to cater to various interests and preferences. Our extensive collection includes...

Multiplayer Mode

Is there a multiplayer mode in Playtika Games?

Yes, Playtika Games offers a multiplayer mode in several of our games. Engaging in multiplayer gameplay allows players to connect and...

Parental Controls

Are there any parental controls available for the games?

Yes, Playtika Games offers parental controls to ensure a safe gaming environment for children. Our games prioritize the well-being...
We look to the Playtika Games issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Playtika Games issues reported to GetHuman
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