Peapod Customer Service Issues

Order number: M[redacted]52. My card was erroneously charged $78.76 instead of the correct amount of $55.68 as indicated on the invoice. Upon receiving the order, I discovered that the eggs were damaged, with 8 cracked and 4 spilled, causing a mess. To add to the issue, I was billed for items that I never received, which is unacceptable, especially during these challenging times. The lack of proper delivery notification is disappointing, and the overall service has left me dissatisfied enough to share my experience with others. I request a refund for the overcharge promptly. Hearing similar complaints about Peapod is concerning, as financial integrity is crucial.

I am a happy Pea Pod customer and have always had positive experiences with their drivers. However, due to my COVID-related immobility issue, I requested that the drivers bring my groceries upstairs after they call. Unfortunately, my recent experience was upsetting. The driver did not call before arriving, was rude, and left my groceries in the rain. His disrespectful behavior has left me in tears and considering ending my patronage. I believe his attitude poses a risk to other customers. I would appreciate a serious investigation into this matter. -Alissa K. 27 Irving Rd, Amity Harbor, NY [redacted]

I am experiencing difficulty with your website. The email address and password I have used for years are no longer working, forcing me to create a new account which is also encountering login issues. I am frustrated by this situation and find it very annoying. I need my senior mother-in-law to be able to log in and shop using her account under the email [redacted] She should be able to access her account without facing any problems.

Issue: As a long-time and previously highly satisfied customer, I am facing a problem where the system no longer recognizes me. Due to my current life circumstances, promotions, rewards, and anything technology-dependent are not beneficial to me. Possible Resolution: Please provide a straightforward method for me to access my account. It would be appreciated if the system could greet me by name, assist in placing orders, arrange for no-contact delivery with no substitutes, and allow for adding a tip for the driver. Thank you. There have been no changes on my end of this long-standing customer relationship. Thank you.

Today, my order was delivered, but unfortunately, two items were missing; a pound of ham, for which I received a credit, and cotton swabs which were not included at all. I urgently need these supplies for food and personal use due to ear infections. Upon trying to reorder the missing items, I encountered another delivery fee, which seems unfair since I already paid for delivery today. Despite my efforts to catch the delivery person who left my items in her car, I had to file a complaint promptly. However, my card does not have enough balance to cover a new order even with the $8 credit as there is an additional fee. I strongly believe that given the circumstances, it would be reasonable for the company to resend the missing items instead of charging me twice for the same products. As an elderly individual who is homebound, I rely on these deliveries. Could you kindly resend the missing items without any extra charges, please?

I waited on hold for 29 minutes before being told the mailbox was full and the call got disconnected. I placed a Peapod order yesterday and wanted to add more items today. After several failed attempts due to my email not being recognized, I managed to access my previous order. I added items, but I have yet to receive any email confirmations. My correct email is [redacted] Note: my old email was [redacted]

I am appalled by the $13 wage offer at Giant. It's unacceptable. I feel sorry for the employees. I have decided not to shop there anymore. It's crucial to pay a livable wage. At my current job, I started with a much higher salary. Seeing the ad for $13 made me nearly fall off my chair. I hope no one applies for that insulting pay.

I have been using Peapod for around 60 days now. I had a coupon code for free delivery for that period. Although I understand that not all items may be available, every week I seem to have several items missing from my delivery. Last week was particularly frustrating. Even after switching my delivery from Saturday to a weekday, I still had items missing. I placed another order immediately after and many of the items that were out of stock on my first order were now available. I tried to be cost-effective by choosing discounted delivery times and using Grocery Dollars, but somehow I ended up paying for delivery today instead of getting it free like yesterday. I just wanted to express my frustration. Peapod is popular, and I was wondering if there is a way to improve the availability of items.

I made a purchase with Peapod/Giant on March 6th. Due to a two-month rehab for a broken ankle, I did not receive my new ATM card, which I suspect got lost. Consequently, I had to order a new one. Currently unable to shop in person, I tried to place an order using my checking account, which was already saved on my profile. Unfortunately, the system did not allow me to proceed, prompting me to contact customer service. I was informed that I still needed to update my debit card information, despite having my checking account details readily available. This restriction was frustrating as my payment method is entirely valid and associated with the same bank as my missing debit card. Now, I am left awaiting the arrival of my new card before I can place an order. This policy seems illogical and has left me feeling disappointed with the process.

The website requires immediate attention. I was billed $10 for a delivery scheduled on March 14th, which was not made. My attempt for a redelivery on March 17th was unsuccessful. Despite attempting to check the delivery status online multiple times that day, it was not possible. The delivery window of 11:00 AM to 1:00 PM passed without any delivery being made. Contact with customer care was unhelpful as information was scarce, and there were language barriers. Canceling my order resulted in a charge, and my inquiries via email have gone unanswered. Promised compensatory coupons have not been received. Peapod's service quality has significantly declined, leading to frustration and disappointment. The lack of effective communication, language proficiency, and customer service skills among staff are concerning issues. The declining service standards have soured my long-standing relationship with Peapod.

I made an order today for delivery on Thursday, April 15 but did not receive an email confirmation. After contacting customer service at 1-[redacted], I was assured an email would be sent promptly, but I have yet to receive it. When I called back, customer service was closed, which I find frustrating because I rely on this service since I am unable to drive at 90 years old. It seems like Peapod and Giant are making it increasingly complex to place an order, and it has become a challenge for me. The difficulty in reaching the right store and the lack of customer service availability are a cause of disappointment for me, as it is essential for my survival. I wonder if these changes are due to the company becoming too large to prioritize customer care.

I recently purchased Giovanni Rana Fettuccine with steak and mushrooms through PeaPod. However, upon inspecting the package, we noticed a "Use By" date of May 1, [redacted], which was concerning as the product should have been fresh until May 14, [redacted]. Unfortunately, the item was already expired when we received it. I don't have the order number, but I can provide the UPC code for the fettuccine. Please review my prior orders to verify the purchase and issue a full refund. The product is typically not close to its expiration date, so this was unexpected. Thank you.

On 5/22/[redacted], my Peapod order no. d[redacted]44 was delivered to 5 Tunmore Road, Greenville, RI [redacted]. Unfortunately, eleven items were missing, and six were out of stock. The driver was unable to provide an explanation. Planning to host a dinner for nine tomorrow, I am extremely disappointed. Despite my efforts to resolve the issue with Peapod, I am left dissatisfied. Previously, I had to visit the market for the missing items and will have to do so again now. In light of this experience, I request not to renew my Peapod pass. This level of customer service is unacceptable. -Linda S. (Approximately 99 words)

I wanted to share a positive experience I had with Giant Peapod regarding an order that was rescheduled without my knowledge. Due to my age and physical limitations, changing the delivery time was challenging as I required assistance when the groceries arrived. Katherine, a representative I spoke with in a live chat, provided exceptional support. She not only offered helpful suggestions on how to manage the situation but also took care of rescheduling the delivery for me. Thanks to Katherine's assistance, my large order arrived on time today, resolving what initially seemed like a significant issue. I appreciate the excellent customer service and the timely delivery. Thank you!

I have been using your delivery service for the past three years because my husband, who is older than me, has been very ill. After a frightening experience when he was not expected to survive, I am now caring for him alone. He has congestive heart failure and early dementia. Despite his challenging health, we have been married for 30 years. I had to resign from my job to provide his full-time care, relying on his federal pension and government assistance. Unfortunately, due to a recent mix-up in our delivery orders, we are facing financial difficulties that could lead to overdraft fees. I am reaching out for urgent assistance to resolve this issue as I face the prospect of another quarantine. Your prompt attention is greatly appreciated. Thank you. - Cheryl and Edward B. Philadelphia, PA.

I placed an order with Stop & Shop Peapod for next-day delivery within the 6:30 AM to 1:00 PM window. Despite receiving a text at 9:35 AM stating that the delivery was on its way and another at 10:00 AM confirming delivery, I did not receive anything. I paid $[redacted].00 for 28 items using my credit card. After three frustrating calls to customer service with long hold times and disconnections, I was given a new order number and told the previous order was canceled. However, I haven't seen a refund for the original charges and was additionally charged for redoing the order. Travis, the representative, promised a refund, waived fees, delivery charges, and offered a $15 discount, but I have yet to see any of this. Due to COVID and being unwell, my husband and I relied on this service, but the delivery mix-up left us in a difficult situation. The delivery was supposedly made to a similar address nearby, and I suspect the items might have been left at the wrong house. I have spent the day trying to resolve this issue instead of resting as advised. I'm disappointed in the service, lack of follow-up, and the inconvenience caused.

I am a returning customer looking to restart my Peapod deliveries. We used to have orders under the name EOIN TREVELYAN in Lincoln, MA for over 30 years. Since moving to 80 Deaconess Road, Suite [redacted], CONCORD, MA [redacted] in [redacted], we briefly had Peapod deliveries that were interrupted due to hospitalizations and the pandemic. Unfortunately, I do not have our previous account number. I would appreciate immediate assistance and guidance on how to resume our Peapod service. Thank you in advance for your prompt response.

I had a scheduled delivery for yesterday evening (12/05/[redacted]) from 6 pm to 7 pm. I tracked the delivery after not receiving it by 7:05 pm, and it showed as delivered. Despite detailed instructions on my orders, no one knocked, called, or left anything on my porch. I searched around the apartment complex, but I emphasize that unless the delivery is within my property, I can't receive it. I rely on grocery delivery due to my long work hours, so it's frustrating when the groceries don't reach me. I did my own shopping last night, but I'm concerned about the money spent on the undelivered order. Shouldn't drivers at least knock before leaving groceries? Similar incidents have happened before, and once the order was left in front of my building without notification. Given my situation, can I request a refund for the undelivered order?

Hello, I reside on Edgebrook Drive in Boylston, MA. Today, a man in a Peapod truck alerted us about a fire in our condo. He swiftly informed us and neighboring condos, helping everyone evacuate safely. Thanks to his quick actions, we managed to contact the fire department in time to prevent the fire from spreading. Regrettably, I did not catch his name. His timely intervention made a significant impact during this holiday season, and I would like to express my gratitude to him if possible. We are sincerely thankful for his assistance.

I recently had an issue where I was charged three times for the same pickup order last month. I contacted Stop and Shop in Miller Place, and they directed me to your customer service. I experienced long hold times, waiting for half an hour! Due to the overcharge, I had to involve my bank to dispute the charges. Since then, I have been unable to place an online order. I feel unfairly treated because of this error and I urge you to resolve this promptly. Today, when I tried calling customer service again, I was disconnected after enduring another lengthy hold.