PayPal Customer Service Issues

I encountered issues with two purchases where sellers informed me post-payment that the items were no longer available. Despite requesting refunds, the sellers did not respond. I reported the cases to PayPal for refunds, but the reports mysteriously vanished. When I inquired with PayPal, they claimed I had closed both cases. I assured them that I did not close the cases and requested they be reopened. Unfortunately, PayPal stated that once closed, cases cannot be reopened. I expressed my frustration since I never initiated these closures and suspect a technical glitch on their end. Despite my efforts, PayPal maintained they couldn't assist further, leaving me puzzled about the closure of my cases without my consent.

Hello, I am Baston Cecil from Nauru Island. I am facing issues with my Paypal account, specifically related to my forgotten login password and Security Questions answers. I have difficulty changing my password because I can't log in without answering the Security Questions. I have pieces of an email from Paypal in [redacted] as proof of my account. Additionally, I am struggling to recall the answers to my Security Questions from that time. I initially opened my Paypal account while studying at Waikato University. I no longer remember the account details as it was linked to ASB Banking. Now, I use Bendigo Bank and need to update my Paypal account information with the following details: Account Name: Baston Cecil Account Number: [redacted][redacted] I am unsure if my account is still active, but I wish to reconnect it with my new bank details without creating a new account. I am eager to resume online shopping using Paypal. I appreciate your prompt assistance in resolving this matter. Best regards, Baston Cecil Boe District Nauru Island Central Pacific P.O. Box [redacted] Mobile: +[redacted] Gmail: [redacted] Government email: [redacted]

Hello, I am having trouble accessing my personal account with you. When trying to log in, I received an error message stating there was suspicious activity on my account. I followed the steps to resolve it but kept encountering an error. I attempted to change my password but was unable to receive the security text as my linked phone number is blocked. I can provide my new phone number for verification. Please contact me at [redacted] to assist me in resolving this issue promptly so I can process another withdrawal. Thank you.

My account is currently locked, preventing me from sending or receiving money due to multiple login errors on my part. Despite changing my password and submitting my photo and proof of address, I'm unable to provide a credit card statement as I use a prepaid card from PayMaya in the Philippines, which does not offer credit card statements. I have been attempting to contact your support team for almost a week now without receiving any response. I am eager to hear back from you soon.

Your recent policy changes and website updates have made it increasingly challenging to provide general feedback. The process now feels unnecessarily complicated, pushing customers towards paid options rather than prioritizing ease of use. After being a member for nearly two decades, I find it shocking how difficult it has become to reach out to your company. The validation requirements for maintaining a balance seem counterintuitive, especially for long-time users. The lack of accessible customer service is frustrating and feels like a step in the wrong direction. As a loyal customer, I feel let down by the current state of affairs and the added inconvenience.

I recently sold an item to a buyer in person and was paid via PayPal. However, my funds have been on hold for 21 days. I've attempted to expedite the process by adjusting shipping options online and reaching out to the buyer for a review. Unfortunately, the buyer has not been responsive since the purchase, and I have not received any communication regarding returning the item or any issues. I urgently need access to the funds for my financial obligations. I am frustrated by the delay and lack of communication. Your prompt assistance in resolving this matter is greatly appreciated.

Hello, I am Abraham Putra Lesmana from Indonesia. My PayPal email is [redacted] I am having difficulty accessing my PayPal account due to suspicious activity. When trying to reset my password, I selected the email verification option. After receiving an email from [redacted], I correctly entered the password but was prompted to verify through phone. The phone number on the system is [redacted] [redacted], and suspect the lack of country code (+62) might be the reason I did not receive the verification message. Please assist me in resolving this issue. Thank you.

I made a purchase from a seller in China on eBay. The item I ordered was never received, but the courier's tracking information indicates that it was delivered. I have checked with my neighbors, and no one in the vicinity has received the package. Both eBay and PayPal are declining to issue a refund based on the courier's delivery status, which I believe is inaccurate. It seems like the package might have been misdelivered, stolen, or falsely marked as delivered. I am frustrated as I am out nearly £50 due to this situation.

My account is currently limited due to unknown reasons, but I have been informed of suspicious activity leading to this restriction. I've been asked to submit various documents like my bank statement and ID. I recently sent my license but was told the picture wasn't clear, causing delays in resolving this issue. Without my computer at my new place, I had to download the necessary apps to submit clearer documents and am now facing a wait of several days to access my funds. This situation is frustrating, especially during a move, leaving me uncertain about PayPal's service. Seeking clarity on the nature of the suspicious activity and hoping for a prompt resolution.

I encountered a frustrating situation trying to access my account due to issues with the 2-step verification text messages. Despite resetting my password multiple times, I kept encountering the same error. This prevented me from making a crucial transaction on Paypal. Seeking help from customer service has been challenging as I'm unsure of the best contact method due to international call costs and unresponsive automated replies on Facebook. The lack of live chat availability and the requirement to log in to send an email further hinder my efforts to resolve this issue promptly. The uncertainty of when to attempt to log in again, whether after 2 hours or 24 hours, adds to the frustration caused by this account access problem. Despite having all the necessary account information, I remain locked out due to this operational flaw.

Dear PayPal agents, I'm having trouble logging into my US account, where all my funds are stored. I've tried to verify my identity by sending photos as requested. I also linked my US Bank Payoneer account to receive verification deposits from [redacted], but they haven't arrived yet. I urgently need help accessing my account, as it has been two months since I was last contacted for instructions. I've called multiple times, but I have yet to receive the necessary guidance. While I have a basic understanding of English, I struggle with quick conversations over the phone. I even had an English teacher assist me with calls, but we haven't been able to provide the needed information successfully. I appreciate any help you can provide. Sincerely, Livia A.

I am from Serbia. In [redacted], I opened a US personal account which I needed to do. In [redacted], PayPal payments began, and in [redacted], some agents transferred my account to Luxembourg, however, the funds were left in the US account without my immediate knowledge. After realizing this, I spoke with an agent in Luxembourg who claimed my account was active with significant funds. I tried to access my account transferred to Europe using the original email address, and the password worked. Agents in Dublin stated that my money was still in the US account and advised me to contact US support for assistance in transferring funds to a US Bank Account (Payoneer). Despite multiple hour-long calls, I have not been successful. Recently, they mentioned a 14-day hold on the first transfer to the US Bank account, but nothing has appeared. I have been dealing with this issue for 7 years now. I am in urgent need of help as I am currently homeless, ill, without money for food, and the funds in question make a significant impact. I am looking for assistance, but unfortunately, I don't have any additional information beyond my email: [redacted] Sincerely, Livia Anitic, [redacted] one-time passcode now active.

Hello, I am Marc Filion, and together with Alexandra Bultel, we are developing a marketplace using the Sharetribe platform called Webikoo. Our company's name is Webikoo, and you can find us at www.webikoo.com. We recently opened a PayPal business account under the email [redacted] However, we encountered an issue during a test payment transaction. The seller was [redacted], and I, as the buyer, used [redacted] According to Sharetribe settings, both [redacted] and the seller, Alexandra Bultel, were correctly connected to PayPal. The transaction should have included a 13% commission for Webikoo, which amounts to $1.95 for a $15 transaction. Regrettably, although the seller received the full payment, [redacted] did not receive anything. Upon contacting Sharetribe support, we were informed that the transaction encountered the following error: Error code: "[redacted]" Short message: "Authentication/Authorization Failed" Long message: "You do not have permissions to make this API call" We would appreciate any assistance you could provide. Best regards, Marc Filion

I'm attempting to make a payment for an item through PayPal, as advertised on eBay. However, the seller claims their PayPal account is suspended for 30 days due to an upgrade from personal to business. They are asking for a bank transfer, which doesn't provide buyer protection. The seller's username is sb-andrew17, named Andrew T Herceg, located at 2 St Annes Close, Waltham Cross, Chesnut, EN7 6JA. They provided Yorkshire Bank account details for payment. The item is a Kubota BX2350 Compact Tractor with attachments, priced at £4,[redacted], for sale on June 11, [redacted]. The email from PayPal started with "Dear dreamapothecary," flagged by security as suspicious. I'm unsure if the seller is legitimate or fraudulent. - Dreamapothecary

I have been trying to contact you with multiple messages but have been unsuccessful. I am a 65-year-old diabetic who had diabetes Central Asia or 6, and I am also in a wheelchair. One of your Associates in Texas, Ethan, sent me an invalid airplane ticket and took my money, sending it to Columbia. Despite speaking to representatives since this incident occurred last Friday, the issue remains unresolved. I have been informed that Ethan has been fired, but this does not solve my problem. My rent is paid until the 15th of this month, and I had a confirmed airplane ticket which I shared with your Texas office. I would appreciate a call back at my number, which is [redacted].

I am experiencing difficulty using my Visa debit card for online purchases linked to my PayPal account, especially with eBay transactions. PayPal has "locked me out of my account" and has been unable to resolve the issue despite multiple phone calls. I am only encountering problems with online purchases; there are no issues with in-person transactions using the same card. While some accounts work smoothly, others do not, and I seek assistance from PayPal to unlock my account or provide guidance on how to do so. Even though PayPal claims there is no problem, the account remains inaccessible. When attempting online purchases, I receive a message advising me to contact PayPal due to a security concern, although PayPal denies any such issue during our phone conversations. I am solely interested in unfreezing my account with PayPal to restore my online shopping capability. I am not attempting to use my PayPal account, only my debit card. Despite promises from PayPal that they will unlock the account, they have not followed through. Please assist me with resolving this situation. Thank you for your help. - Dallas Riley, CEO at Design Research, Inc.

Hello, my PayPal account is currently limited because I have reached the $[redacted] AUD limit and need to verify my identity to regain access. I made a mistake by signing up for PayPal while under the age of 18. I regret this and understand the consequences. As I am unable to provide the necessary information to lift the limit, I would like to know if I can withdraw my funds to the bank account linked to my PayPal account. I can provide proof of identity with a government-issued driver's license receipt showing my full name, correct date of birth, email associated with PayPal, and proof of address. I am aware that my account will need to be closed for violating the terms of use. Please advise me on the steps to withdraw the funds and close my account. The email linked to my PayPal account is [redacted]

I received an email that I suspect is a potential scam. I would like your opinion after reviewing the email. Here is the content: --- Subject: PayPal Secure Dear Customer, We have noticed that some information on your account is missing or incorrect. Please update your details promptly to continue enjoying all the benefits of your PayPal account. Failure to update within 32 days may result in restrictions on your account. Update Now Sincerely, PayPal Please refrain from responding to this email as we do not monitor this address for inquiries. For immediate assistance, please visit our Help Center on the PayPal website. Copyright [redacted] PayPal Inc. All rights reserved. PayPal's address is [redacted] N. First St., San Jose, CA [redacted]. ---

On March 22, [redacted], I bought a Gaithtz nail gun on eBay for $58.00 AUD. eBay canceled the order within 24 hours, citing the seller's account closure due to hacking. I used PayPal for the payment and raised a dispute with eBay. They directed me to PayPal for a refund since the transaction was done through them. I am yet to receive the nail gun or a refund. I am disappointed with this experience on eBay and have been a loyal customer using PayPal for a long time. The process has not been straightforward or transparent. I would appreciate it if someone could explain why this has occurred. Best regards, Anne Z. (Palmanne)

Dear Paypal Community, I am reaching out regarding a dispute I have raised concerning a scientific paper I commissioned from a seller's website. I have received two incomplete drafts that do not meet my specified quality and requirements, despite the seller's assurances that they hired top-quality writers. However, I found out that their writers do not meet the promised qualifications. One of the drafts was even rejected by their QA team. The seller now suggests a partial refund only to their virtual wallet, which is unacceptable considering the poor service I received after paying $[redacted]. My deadline has passed twice without receiving the complete paper or the paid-for plagiarism report. The seller now wants me to close the case in order to make changes, but I am concerned as their promise to reopen the case seems unreliable based on my review of the rules. I am stuck as the seller refuses to provide further drafts until I close the current case. Your assistance in resolving this matter would be greatly appreciated.