PayPal Customer Service Issues

I need help confirming the email address to forward a phishing email. I want to verify if it is spoof[@]paypal.com. I received a phishing email from an address that looks like PayPaI with a capital "i" that resembles a lowercase "l." The email was sent to the wrong email not associated with my Paypal account, asking for a response within 24 hours regarding a transaction. Could you please provide an email address on your website specifically for forwarding phishing emails? This would allow me to report them without having to call and listen to information I am already familiar with. Swift reporting will enhance protection for both your company and less knowledgeable customers.

I made a purchase for a quilt on October 9, [redacted], but have not received any shipping information or tracking number. Attached is a copy of my receipt. I would appreciate assistance in either getting the merchandise shipped or receiving a refund. Thank you. Payment Information: - Amount: $79.95 USD - Paid to: Umovietee - Payment Method: VISA x-[redacted] Shipping Address: Shirley Burke [redacted] Brentsville Rd Manassas, VA [redacted] United States Receipt Details: - Receipt Number: 2[redacted]-4[redacted] - Invoice ID: c[redacted][redacted].1 Merchant Information: Umovietee Email: [redacted] Customer Information: Shirley Burke Email: [redacted]

I have noticed a recent change in the final email containing shipping information. Previously, it included the "note to seller" field, which was very useful for me. This field used to display the text from the "add a note" section when sending an invoice, where I detailed what was purchased. This information was then carried over to the final contact email, which provided all the essential transaction details such as payer information, shipping date, and costs. This email was crucial for my record-keeping. Sadly, this information is now missing, requiring me to recall what was bought or search through past communications. This has become time-consuming and frustrating, as I relied on having everything in one place. I kindly request the restoration of the "note to seller" feature in the final shipping email to streamline my workflow. Thank you for your attention to this matter.

I recently sold an item on eBay to a buyer who had their account hijacked. The buyer impersonated the account holder and requested the item to be sent to a different address for their "uncle's birthday." I fell for the scam and shipped the item to the address provided. When the real account holder informed me of the fraud and requested a refund, I couldn't comply as I had already sent the item as per the instructions in the eBay message thread. I later learned that seller protection only applies when sending items to the address listed in the PayPal account. This was news to me, as I've sent items to different addresses in the past without any issues. Unfortunately, I lost the item and $[redacted] due to this scam, which has put me in a difficult financial situation as I'm a student trying to pay off debts. The handling of this situation by the PayPal team was disappointing. Despite being told I would be covered as a seller, the outcome was unfavorable. I felt misled and unprotected throughout the process, wasting time and effort without resolution. As a person with a modest income, this loss has greatly impacted me. I hope this feedback reaches someone who can make a difference, although I doubt it will change anything based on my previous experiences with customer service. Sincerely, Judith W.

My account has been compromised for an extended period, leaving me unable to access it. All details have been altered except my email. When I attempt to log in, I enter my email, input the code you send, and then face two options: to answer the modified security questions or to receive a call on an American number (I reside in Greece). Despite multiple attempts to contact you, I have been unsuccessful. During our support team's efforts to help me access the account, I managed to log in but found it banned, preventing any modifications. I urgently request that you remove the fake account associated with my email so I can promptly create a new one. Given that I rely on PayPal for work, further delay is not feasible. Thank you.

I recently received an email stating that PayPal has placed a limitation on my account, preventing me from withdrawing funds over $1,[redacted] until I verify my name. The issue arises because I typically use my nickname, Fay, rather than my legal name, Fadia. Despite submitting my passport, driver's license, and bills displaying my full legal name, Fadia Jamal-elddine, PayPal insists the proof of name doesn't match due to the use of my nickname. Additionally, there was a previous error in spelling my surname as "Janal-elddine" instead of "Jamal-elddine," which I have tried to rectify without success. This situation is frustrating as I rely on PayPal for my rent payment at the end of each month. I have provided ample evidence of my identity and address, accessing my account regularly. Please contact me at [redacted] or +[redacted]3 until November 26th, as my usual Australian mobile number is inactive while I am overseas.

I started the process of opening a PayPal account some time ago but couldn't finish due to illness. Recently, I wanted to activate an account but am unsure if I already have one because I don't recall any account information or password. I receive PayPal emails but can't find a password in my keychain. I am worried someone might have fraudulently opened an account in my name or if I unknowingly did so. I tried to reach out to PayPal through their website but have been struggling to communicate with them effectively. They have my email address but I can't provide a password as I never completed the enrollment process. It feels like a "Catch-22" situation, and I'm concerned about my account status before I proceed further.

Hello, My name is Tiffany Brand. I have a PayPal account linked to my eBay seller account for many years. Unfortunately, I faced unexpected medical expenses due to Mixed Connective Tissue Disease, and I need to delay a payment of $[redacted]. eBay customer service suggested contacting PayPal to postpone the payment scheduled between 10/30/18 and 11/1/18. I am unable to cover this currently, but I intend to send the payment by money order within a week. I hope for your understanding and assistance in this matter. Thank you.

I am experiencing difficulty reaching PayPal for assistance. My contact number is [redacted], and I am located in South Africa. I would greatly appreciate it if you could return my call. I require help with several account issues. To begin with, I am unable to log in, and there have been unauthorized purchases made on my account. PayPal informed me that they refunded the transactions to my wallet, which I cannot access. Additionally, I need the refunds to be credited back to the original card used, as PayPal's services are limited in South Africa, and I have obligations to fulfill. I have attempted the security procedures but am unable to proceed with the phone verification since the listed number is outdated and inaccessible to me. Sincerely, Joey van der Schyff.

Subject: PayPal Refund of $82.00 (CAD) Deposited Dear [redacted], You have received a PayPal refund of $82.00 (CAD) which was deposited into your account. Please ensure to check your account before the expiration date of November 1, [redacted]. For secure transactions and more information, please visit our FAQs page. This is a secure transaction brought to you by Interac Corp., all rights reserved. If you have any questions, feel free to explore our FAQs. You can also deposit transfers to any bank account in Canada if your financial institution does not currently offer Interac e-Transfer®. Thank you, Daniel Siemens RBC Royal Bank on behalf of Acxsys Corporation Interac Corp. Royal Bank Plaza, North Tower, [redacted] Bay Street, Suite [redacted] P.O. Box 45, Toronto, ON M5J 2J1 www.interac.ca

I received an email about a purchase I didn't make. When I clicked on the dispute tab, it asked for my SSN, which seems suspicious. Can you confirm if this email is from PayPal? Transaction ID: DJS738767SAKP Dear Customer, You made a $49.99 USD payment to IKEA, Ltd. at [redacted] It might take some time for this transaction to show up in your PayPal account. Merchant: IKEA, Ltd. Email: [redacted] Shipping Address: Aaron Vanderhoof [redacted] University Ave Palo Alto, CA [redacted] United States Item Details: ENSEN - Bath faucet with strainer, chrome plated Unit Price: $49.99 USD Quantity: 1 Total Amount: $49.99 USD Invoice: INV/F38/NFX7/2E3L If you don't recognize this transaction, you have 24 hours to dispute it in the Resolution Center. Please avoid replying to this email as it's not monitored. Consumer Advisory: Ltd., the holder of stored value facility, doesn't need approval from the Monetary Authority of Singapore. Be sure to carefully review the terms and conditions.

I am experiencing issues accessing my account under the name Carl McCrohon with the email [redacted] I am unable to pass security over the phone as I no longer have the mobile number associated with the account or the bank details. There are funds available to withdraw, and I received an email on January 14th, [redacted] at 3:06 pm. There will be transactions to Ticket Clever for amounts of £12.20 and £6.50. My home address is 84 Prescott Avenue, Banbury, Oxfordshire, OX16 0RG. I request the current contact number be removed and my number 07[redacted]45 added for password reset. I have been trying since January to access my funds, contacting customer service and speaking with colleagues on Facebook without success. If not resolved by November 5th, [redacted], I may consider submitting a small claims case against PayPal to recover my money.

Subject: Assistance Needed with Account Verification on Paypal Hello, I am reaching out for assistance regarding my Paypal account, which has been limited and is pending restoration. Despite submitting all necessary documentation such as ID, address verification, shipments proof, and business details, my account remains restricted. Proof of fulfillment has been completed, however, the following items are still pending review: - Photo ID - Business information - Purchase receipt from supplier I am unsure if the issue lies in uploading my identity card instead of a bank statement or another form of address verification. I kindly request your help in resolving this matter promptly so I can regain access to my account. This limitation has hindered my ability to sell on Etsy and earn income for over a month now. Your assistance in restoring my account is greatly appreciated. Thank you in advance for your support. Warm regards, Aicha

I recently created a PayPal account to order an item from Australia, but unfortunately, I'm facing issues using the account to make the payment. Despite my attempts to reset the password, the system keeps giving me trouble, claiming my email address is incorrect. My email address is [redacted] Could you please resolve this problem? My name is Murray Bone, and I reside in New Zealand. It's frustrating not being able to utilize the PayPal account I set up specifically for making purchases, especially after providing all the necessary information. I hope you can address this matter promptly. Thank you, Murray Bone from New Zealand.

I recently emailed PayPal regarding an issue I encountered after setting up an account and making a purchase from Australia. It appears that my concerns have not been understood as I keep receiving ineffective codes in response. I attempted to call for assistance, but the automated system was not helpful, making it impossible for me to explain my problem. I recommend having a human answer the phone in order to improve customer service. I am very disappointed by the lack of assistance provided, and it seems like PayPal should pay closer attention to the emails they send out and ensure they address the concerns raised by users during the account creation process. I am frustrated and considering finding an alternative payment method due to the poor customer service experience. Murray B. - New Zealand

Subject: Urgent Assistance Needed with My PayPal Account Dear PayPal Support, I recently received a message informing me that my account has been "Permanently Limited" due to a violation of the Acceptable Use Policy. I manage a YouTube channel named Logic Films where I have recently started receiving donations from viewers. I'm puzzled as to why my account would be limited as I haven't received any donations in the past few days. Additionally, I haven't shared my PayPal.me link anywhere for the last day or so. I urgently need to resolve this issue as I would like to withdraw the funds I have received to date. Having to inform my supporters not to send any more donations is causing inconvenience. The [redacted]-day waiting period is unreasonable given that the funds rightfully belong to me. I have also made financial commitments based on the available balance in my account. I have already completed the verification process for my account and was under the impression that I could rely on PayPal for my new venture. I would appreciate assistance on how to resolve this matter promptly. Thank you for your attention to this matter. Sincerely, Rose

I have encountered an issue with transferring money from PayPal to my bank account for the second time within 24 hours. Despite PayPal showing the transfer as complete, my bank has no record of it. PayPal claims the problem lies with my bank, but my bank insists they should have received a notification if the money was sent. I am frustrated as I rely on this money and have had to address this problem repeatedly. I have contacted PayPal, but the situation remains unresolved. I expect better service when dealing with my hard-earned money through their platform. I am currently waiting for another callback from PayPal to resolve this ongoing issue.

My money has been transferred to my bank account for the second time within 24 hours. I have contacted my bank, but they have no record of the transfer. PayPal claims they have completed the transfer, but my bank insists they would have received a message regarding it. This lack of communication is frustrating, as I rely on this money and am disappointed with the situation. I am eagerly waiting for a callback from PayPal to resolve this issue promptly.

I recently registered my PayPal account and completed all the required information online. After receiving money, I tried to link my PayPal account with my M-PESA account but was informed they belonged to different individuals. The discrepancy was that my M-PESA name is Frasiah Irungu while my PayPal account name is Frasiah Wairimu, yet my ID lists my name as Frasiah Wairimu Irungu. I attempted to transfer funds which were successful but was then declined citing security concerns when transferring the remaining balance. I am seeking assistance in rectifying this situation as I need to send the money to someone else due to the M-PESA limitation. I am located in Kenya and can be reached at +[redacted]33 or [redacted] Looking forward to resolving this matter promptly for my children's sake. Thank you. Regards, Frasiah

I am experiencing difficulty transferring funds from my PayPal account to my Prepaid PayPal Mastercard. I keep receiving an error message stating, "Unable to perform the PayPal Instant Transfer." This problem has persisted for two months despite contacting customer service without any resolution. Previously, I could transfer money effortlessly without any extra charges, but now I am forced to spend $4 to add funds at a store. The main reason I obtained this card was for the simple money transfer from PayPal, which seems to have been discontinued without prior notice. Customer service has not provided a clear explanation or fixed the issue, leaving me with doubts about a solution being found. It appears more like a deliberate removal of the transfer service rather than a technical glitch as suggested.