PayPal Customer Service Issues

I attempted to sell a TV on a sales platform and a person on Facebook, claiming to be from the U.S., expressed interest. They requested my PayPal email for payment, but I explained I didn't have an account. I then intended to involve someone with a PayPal account but was unsuccessful. Eventually, my daughter, currently in college in the U.S., created a PayPal account for this transaction. After providing the buyer with my daughter's PayPal email, there was no further communication. I am now concerned about the safety of PayPal and whether the buyer could access my daughter's card information. I seek clarification on potential risks associated with sharing my daughter's PayPal email in this transaction.

I am experiencing an ongoing refund issue with Paypal. Despite receiving various emails from them, my problem remains unresolved. I made a payment for an item (Transaction 3KJ41950FE[redacted]) on May 28th, received the goods on June 10th, and returned the item on June 12th. However, Paypal claims they have not received the returned goods, resulting in a £25 negative balance in my account, which my bank has covered. Although Paypal credited my account with £28.89 ($44.90 equivalent), minus postage, my bank has charged Paypal the same amount, which they are disputing. I am confused about the origin of the negative £25 in my account and would appreciate clarification on this matter. The £28.89 credited to my account is not accessible money but should be a refund from Paypal. Your assistance in resolving this issue would be greatly appreciated.

Hello, I am Jacob, and I am extremely dissatisfied with the customer support provided by PayPal. I have been attempting to file a claim for over a month but it has been a challenging process. I have contacted PayPal through the toll-free number, email, and opened a dispute. The issue is regarding a purchase I made on the website "Grailed" for a pair of high-end designer jeans. After having them checked by a specialist, it was determined that they are counterfeit. Despite Grailed's authenticity guarantee and PayPal's protection, I am struggling to get a refund. Please assist me as this has become an incredibly frustrating and time-consuming ordeal.

I spent over 1 hour and 45 minutes on the phone with PayPal today trying to resolve why my money hasn't been transferred to my bank account. Despite confirming the small deposits on Sept. 12, [redacted], my issue remains unresolved. Unfortunately, my calls were not handled well. I interacted with Kelvin, Max, John, and others, who were unhelpful and rude. John even mentioned that the technicians were unavailable to assist. When I asked for a supervisor, I was denied. It has been frustrating to receive such poor treatment as a customer. I am still unable to transfer my funds from PayPal to my bank account.

I recently sold a TAG Heuer watch on eBay and received payment. The buyer requested a return, claiming the bezel was faulty as it did not rotate. After confirming with TAG Heuer customer services that the bezel is not supposed to rotate for this model, I shared this detail with the buyer assuming it would resolve the issue. However, eBay instructed the buyer to return the watch and now requires us to prove that it is not faulty or tampered with. Despite providing evidence from the manufacturer and an independent jeweler confirming the bezel style, eBay is skeptical as emails can be manipulated. I feel eBay is unjustly favoring the buyer without reason, as the watch was fully functional and accurately described. I request assistance in contacting eBay to review the case objectively, as the information I provided should clear any doubts regarding the buyer's claim of a faulty item.

I bought a Creality Ender 3 3D Printer with laser and auto-leveling from www.3dprintersonlinestore.com. I exchanged multiple emails with the seller for over a week to confirm the compatibility of the printer with the laser and bed leveling features. Before purchasing, I was assured several times that these additions would work. However, shortly after placing my order, I was informed that the leveling device had issues with the Ender 3. They refunded the cost of the device, but upon assembling the printer, I learned that neither the leveling nor the laser would be compatible as promised. I reached out to customer support and discovered that the printer couldn't support these features. I am willing to exchange the unit for one that can support the laser and leveling, and I am prepared to pay the price difference. I have contacted American Express regarding the return shipping terms. I look forward to your response and appreciate your attention to this matter.

I bought a Creality Ender 3 3D Printer with laser and auto-leveling from www.3dprintersonlinestore.com. Before purchasing, I confirmed with the store via email that the printer was compatible with the laser and leveling devices. Despite being assured multiple times that they were compatible, once I placed the order, I was informed that the leveling device had issues with the Ender 3. They promptly refunded me for the leveling device, but now, I've discovered that neither the leveling device nor the laser will work with the printer, contrary to what was promised by Steve Nelson from Support. I'm looking to exchange the unit for one that does support these features, and I am willing to pay the price difference. Although I have tried for two days, I have been unable to post about this issue.

I recently spent almost an hour on Friday evening, September 14, [redacted], from around 5:00 to 6:00pm EST, dealing with an issue regarding a fee deducted from my account for a $20.00 refund. The PayPal representative explained that the refund was initially sent incorrectly by the merchant as a payment. After refunding the money to the merchant as advised, I noticed an additional 58 cents was lost. When I raised this concern with the supervisor, the call got disconnected without getting her name, and she hasn't reached back. This has been frustrating, with long waiting times on calls. I am disappointed with the customer service and unclear fees. I urge PayPal to rectify this situation by ensuring the full $20 refund is sent back to me by the merchant and compensate for the inconvenience with a $50 credit to my account. Thank you, looking forward to a resolution.

I recently ordered [redacted] thank you koozies for my daughter's wedding from Discount Mugs on September 5th with standard delivery expecting it by September 14th. Sadly, the estimated delivery date changed to September 19th. Despite contacting customer service, they couldn't help. They offered to overnight for an extra $54, but it wasn't guaranteed for the wedding day. They wouldn't allow me to cancel, leaving me with koozies I no longer need. It's frustrating as they are for a specific event and the dates were misleading. I hope to reject the delivery for a refund. - Minh K.

Good afternoon, on August 23rd, I made some purchases on the Wal-Mart website. I was able to easily exchange the first product in a Wal-Mart store. However, when I received the products I was waiting for, I had issues with the sizes. When I tried to return them to the store, they couldn't exchange the merchandise because they were from a different seller. I called the number they provided me on September 11th. The woman who assisted me mentioned she would make a call or leave me a message the next day, which would be on September 12th, to let me know if they could get the size large. It's now the 17th, and I haven't heard anything from them. I want my money back. Thank you for your attention.

My PayPal account indicates it's limited, preventing me from making purchases. There seems to be an issue with charges appearing on the credit card linked to the account as a backup funding source. Transactions are showing up both on my credit card from Discover and within my PayPal balance. When I make a sale, it reflects as a credit to my PayPal balance, and when I make a purchase, it shows as a debit. Despite Discover flagging these as fraudulent charges and sending me a physical copy of the transactions, PayPal has not provided me with a record of their side. I have already replaced both the Discover card and the one on file with PayPal. I contacted PayPal to lift the limited status, but they requested the old credit card statement, not the PayPal transactions. I believe the charges are duplicated, and I need assistance in resolving this confusion and getting my account back in working order.

I purchased three wigs that cost around $[redacted]. The wigs I received were not what was advertised; they were very poor quality. I have tried multiple times to return them to China, but the company has been unhelpful and stopped responding to my emails. As a person with a monthly disability income of $[redacted] and a cancer survivor, I cannot afford to keep these wigs. I urgently need a refund so I can purchase from a more reputable source. Please assist me in resolving this issue promptly. Thank you for your help. My phone number is [redacted]. - Candi Honey R.

Regarding Case # PP-[redacted]-[redacted]-[redacted]-[redacted], I was assured by the seller that they would provide a return slip once a case was initiated. However, I have not received it despite sending all necessary emails. PayPal is now stating that I am responsible for the return shipping costs, which is not in line with the initial agreement. The product I received was misrepresented as a new video card, but it appears to be an RMA replacement for another customer's card. Zotac is now not honoring the warranty for this item. This situation seems to involve false advertising and potential fraud. I am considering seeking legal assistance. I also received an additional email requesting tracking information for a resolution page, but there is no ongoing case to link it to. Please forward any future correspondence to the email address provided.

I opened a case with Paypal, reference number PP-[redacted]-[redacted]-[redacted]-[redacted]. After the decision went against me, I spoke with a representative on the phone and appealed the ruling, which was also denied. The issue lies with Paypal, not the seller. Paypal directed the shipment to a third address, which was not my preferred or second choice. My established address in Minnesota has been used for over a year for all my Paypal transactions. I now face an additional charge of at least $9.50 from the seller for the revised shipping address. I believe Paypal should cover the extra shipping costs so I can finally receive the item I ordered several weeks ago. I am extremely disappointed with Paypal's handling of this matter and rate their customer service in this instance as unsatisfactory.

I have been waiting for 6 months to withdraw my funds, and it seems impossible. My emails are not being heard. What should I do? Your research is incorrect; nothing has been resolved. I am unable to transfer or withdraw my funds. Please allow me to link my PayPal account to my G-cash account so I can withdraw my money. After 6 months of waiting, I am running out of patience. After researching your account history, it appears that your issue has been resolved. How do I proceed? I have tried to transfer funds, but it does not work. How can I get my money? The previous response mentioned there are issues with my account. Hello DrEddyClinic, Your PayPal funds are now eligible for withdrawal. To withdraw funds from your account, please log into PayPal. Please note that access to your account will remain limited. While your account access is limited, you can: - add logos to your auction listings or website - update your account information - withdraw funds from your account You cannot: - send or request money - receive payments - add funds to your account - close your account Thank you for using PayPal. Sincerely,

I forgot my PayPal password and tried to reset it. After entering the email code, it required an SMS to my old phone number to confirm. Since I can't access that number, PayPal advised me to check my message box on the account, but I can't log in. All I need is to change my password.

I have not received any notification after [redacted] days, even though PayPal states they would send an email after [redacted] days for the balance withdrawal. Recently, I got a message from PayPal informing me that they have restricted my account due to activity that violates their User Agreement. Despite being able to log in to view my account, I can no longer send or receive money. PayPal mentions holding my balance for [redacted] days, but it has now been longer than that with no communication about withdrawing the money. Reference ID: PP-[redacted]-[redacted]-[redacted]-[redacted]

My granddaughter opened a PayPal account, but they are struggling to verify her identity due to her age. She has $[redacted] in the account, and I need to transfer it to my account. I can provide my phone number, [redacted], for you to look up my account. My name is Crystal Angel. Any assistance would be greatly appreciated. Thank you.

I attempted to make a payment using PayPal. However, I received a request to change my password due to suspected activity, which I find unnecessary. I travel frequently, so my connection changes often. Despite assurances of a call back, I did not receive one. I prefer not to modify my password as it would cause a lot of inconvenience updating various accounts. My attempts to reach a human through support were unsuccessful after waiting over 30 minutes on hold. I urge for a resolution that allows me to log in with my current password without having to update my records every time I travel and encounter different networks. This situation might repeat monthly with my changing locations, and an alternative solution is needed instead of mandating password changes.

I recently purchased a wig from Seller info NC TECHNOLOGY with the email [redacted] My Invoice ID is c[redacted][redacted]. The wig I received is not as advertised; it's 30 inches long and doesn't fit flat on my head. The quality of the hair is disappointing, resembling doll hair. I ordered a 16-inch Swiss silk base lace wig, and this is not what I got. I contacted them about the issue, and they requested me to pay for the return shipping, which I believe is unfair considering it's their mistake. I appreciate your help in resolving this issue. Thank you.