Orbitz Customer Service Issues

I received a call from the hotel resort on January 21st informing me that their water park was closed, and I needed to contact the booking agency to cancel. After being placed on hold multiple times, I was offered a switch to the Co Co Key West resort for an additional $[redacted]. Feeling frustrated by the inconvenience caused by the Flamingo Hotel, I requested to speak to a supervisor but was told they were unavailable. I was given the option to stay at the hotel or continue waiting for the supervisor. I expressed my disappointment as I originally booked for the water park, not just the hotel. After being on hold for 35 minutes, my issue remains unresolved, and I am dissatisfied with the service received.

On October 18, [redacted], I made a reservation for a property in the Orlando area and opted for cancellation insurance from AIG. I paid for everything with a credit card. On Monday, December 30, [redacted], I received an email that the property had canceled. I received a refund for the reservation, but despite multiple calls to both Orbitz and AIG, I have been unsuccessful in obtaining a refund for the insurance. AIG directed me to contact Orbitz, but Orbitz's customer service keeps transferring me between representatives. When I requested to speak with a supervisor, I was told that they do not work with AIG and cannot assist me further.

We had a booking from Detroit to Boston on Flight [redacted], completed with the included Alamo Car Rental. Currently staying at Falmouth Inn, we urgently need to return to Detroit. I canceled our original return flight through Orbitz (JetBlue Flight [redacted]) and tried to book an earlier one-way trip with JetBlue on Jan 12, departing Boston at 10:30 AM and arriving in Detroit at 12:52 PM. Payment of $[redacted] using my Bank of America Debit Card didn't process correctly. JetBlue advised me to contact Orbitz for resolution. Planning to fly on JetBlue, my wife and I selected seats 9A and 9B. Bogus

I booked a package deal on March 27, [redacted]. After cancelling within 24 hours, I was promised a full refund. However, I only received a partial refund of $[redacted].48 for the hotel. Despite numerous calls and assurances from a supervisor, I never received the remaining refund of $[redacted].80 for the flight portion. I recently discovered this discrepancy while reviewing my bank statements. I feel cheated and would like to understand why this refund was not processed. Can someone address this issue promptly? Thank you for your assistance.

I have received a notification from Orbitz regarding changes to my upcoming flight with American Airlines. I am interested in Option 2, as outlined in the email. However, the email requests a response by email without providing a direct link for me to do so. Thank you. Email from Orbitz: Dear Orbitz Traveler, Re: [redacted][redacted] Booking ID: FCHZAB American Airlines has made a schedule change to your upcoming trip, impacting the original flight option. We apologize for any inconvenience caused by this change. Please review the alternative flight options provided and respond via email with your selected choice. Please ensure to confirm your choice within the next 48 hours, as these options are subject to availability and your ticket needs confirmation to secure the changes. Options: - Option 1: - Option 2: - Option 3: Full refund option Any further changes will be considered voluntary and subject to airline penalty fees as per their fare rules. Thank you for your prompt attention to this matter. We eagerly await your email response. Sincerely, The Orbitz Travel Team Contact us for any inquiries or feedback by clicking here. CST# [redacted]-40 © [redacted] Orbitz, LLC. All rights reserved. Trademarks belong to their respective owners.

Hello, I hope you're well. I wanted to let you know about the recent travel restrictions announced by the Government regarding outbound travel for Philippine passport holders on CX flights. Currently, only foreign passport holders are allowed to depart from the Philippines, while inbound flights will only accept Philippine passport holders. I understand this affects you. There are two options available for affected passengers: 1. Waived rebooking fees until June 30, [redacted], for departures. 2. Waived refund fees for passengers traveling on or before February 14. To proceed with refunding your tickets for the former flights CX [redacted] and CX [redacted] on February 6, and CX [redacted] and CX [redacted] on February 12, please refer to your Booking ID OUMTEM. These roundtrip tickets were originally booked through Ortbitz Itinerary #[redacted][redacted]. I hope this information helps. Thank you.

I need assistance with changing a return flight from Jakarta, Indonesia to JFK New York. The departure is scheduled for 12:20 a.m. on Sunday, February 9th with Cathay Pacific. Christopher B. was advised by his organization to avoid traveling through Hong Kong due to work restrictions related to China and Hong Kong. Cathay Pacific mentioned that all their Asian flights pass through Hong Kong. I contacted the travel agent as advised. Given the current situation with the Coronavirus, I am seeking guidance on how to proceed with changing this return flight. Can the ticket be exchanged for a flight on a different airline that doesn't go through Hong Kong, possibly via Singapore or Europe? We can provide confirmation of the communication from Christopher's organization if needed. Thank you for your assistance.

I had trouble booking online and called your [redacted] number for help. After a long wait and being told to create an account to use a coupon code, I called back. I explained my previous issues and was transferred to someone who apologized and offered me $50 in Orbucks for my next booking. I haven't received an email regarding this credit. How can I use it without the email? Thank you, L.G.

I require assistance addressing this matter. Please escalate this to the appropriate individual who can resolve issues. I encountered an issue with your website regarding my reservation made on Monday. Despite selecting Friday, the booking displayed Monday when I proceeded to check out. Resolving this error over the phone consumed half an hour of my time. Upon arrival at the hotel for check-in, there was a problem with your system processing the payment. This resulted in a 45-minute wait at the hotel lobby to rectify the situation, as my funds were unexpectedly withheld. I am disappointed by the level of service received and am left questioning if this is the typical treatment of your customers. M

I traveled on a ticket booked through Orbitz for a China Southern flight from London to Bangkok via Wuhan, China. I received an email from Orbitz informing me of changes made by China Southern to my return flight on April 1st due to the coronavirus. When I contacted Orbitz, they were unable to assist and advised me to contact the airline directly. The airline's lack of English-speaking recordings made it difficult to communicate my concerns. I have also sent emails to the airline but have not received a response. I am currently unsure about the status of my return flight and would appreciate any assistance. Thank you. -Stewart G., Orbitz Ref: [redacted][redacted]

Hello, I recently underwent a total hip replacement procedure and was advised to use a walking stick for the next 5 to 6 months. I may need assistance at the airport, particularly with placing my suitcase at check-in. Additionally, due to my condition, I would greatly appreciate being assigned an aisle seat for easy access and comfort during the flight. I specifically looked at the seating plan and identified seat 61C as suitable because it allows me to stretch out my right hip safely. This seat's proximity to the facilities and being a two-person seat would also minimize my movements, considering the discomfort in my leg. My concerns are mainly focused on ensuring a smooth journey given my health condition. Thank you for your attention to this matter. Best regards, Lynn B. Confirmation Code: QXQCQV Itinerary No: [redacted][redacted] Flight Details: 17:45 from Orlando to Manchester U.K. on May 1st. If there is a need to upgrade my seat, I am open to it, but my priority is my leg's well-being.

I made a reservation on Jan 20, [redacted] at 12:39 PM, however, it was done in error. After mistakenly confirming it, I immediately contacted customer service through email at 12:48 PM to cancel. Despite multiple calls to rectify the situation, I encountered unhelpful agents and contradicting information. The back and forth between the Orbitz and the resort has left me stressed. I feel exceptions should be made considering the circumstances. Having had customer service experience myself, I believe genuine care and understanding go a long way. I hope my complaint is heard and addressed, as I am willing to provide proof of the mistake to resolve this costly issue. Thank you. My itinerary # is [redacted][redacted].

I have a hotel booking that I need to cancel because my pre-cruise stay was related to a Japan cruise that got canceled by Holland America for 4/11-4/25. I reached out to Daiwa Roynet Hotel Kawasaki, and they confirmed they would refund the money but advised me to contact Expedia (in my case, Orbitz). I provided them with my booking details: Itinerary# [redacted][redacted], Conf# [redacted][redacted], staying at Daiwa Roynet Kawasaki from 4/7-4/11. Daiwa Roynet Hotel Kawasaki responded by stating they can't cancel the booking directly as it was made through Expedia, so they asked me to contact Expedia's customer center for assistance with the cancellation. They assured me that the refund would be processed accordingly. Thank you.

Hello, I am writing to inform you that my mother, Ohksun Koh, and I, Jihyun Kim, had a trip planned to Tel Aviv on March 05 with Korean Air and then to Stockholm on March 09 with Polish Airlines. The Stockholm ticket was purchased through Orbitz.com with the itinerary number # [redacted][redacted]. Due to the coronavirus situation, Israel is not allowing entry to South Koreans, which means we cannot proceed with our travel plans. I understand that the ticket is non-refundable and non-changeable, but given the circumstances, I kindly request a refund for the ticket to Stockholm. Attached are the required documents, including the announcement regarding the entry restrictions for South Koreans by Israel. This situation is beyond our control, and we are disappointed that we are unable to take this trip that we had been planning for a long time. As a loyal customer of Orbitz, I would appreciate your understanding and cooperation in this matter. Please consider my request for a refund. Thank you for your attention to this issue. Best regards, Jihyun Kim

Subject: Urgent Itinerary Inquiry I have reserved six seats for my group of friends on a flight, while I am scheduled on a different one. Nonetheless, the group consists of six elderly ladies, five of whom are 75 years old, or older. The flight into Montreal is due at 6:59 pm on March 14, with a tight connection at 7:40 p.m. to Casablanca, allowing only a 41-minute layover. This short window poses a concern as they must clear customs and reach the gate promptly. Given their mobility challenges, including the use of walking aids and various medical conditions, they may struggle to make the connecting flight. Therefore, I kindly request assistance to merge their itinerary with mine (Itinerary #[redacted][redacted]), which would afford them more time to complete the necessary formalities and reach their next gate. Your support in this matter would be greatly appreciated. Regards, R.B.

Yesterday I bought a ticket through Orbitz. Today, I received an email stating that the airline has not confirmed the ticket and Orbitz cannot issue it. My bank confirmed the full payment was deducted. When contacting the airline, they mentioned that Orbitz initially issued the ticket but then canceled it shortly after. I reside abroad and have been attempting to call for hours, incurring international phone charges, with no success. I kindly request Orbitz to reach out to me. The case number is S-[redacted]27. They can get in touch via email or phone at [redacted]3.

I am requesting a refund for 2 reservations due to an error made by an Orbitz agent who advised me to rebook using Orbitz bucks. The agent failed to process the refund, resulting in me needing to reach out to the resort multiple times with no progress. The resort has approved the refund but requires Orbitz to contact them. I have diligently followed up for 3 days without any response. The resort insists that a simple call from an Orbitz agent will suffice to confirm the refund approval. I urge Orbitz to act swiftly as my wedding is in a week, and the delay is disrupting my plans. The refund details are as follows: Refund Request: Itinerary # [redacted][redacted] Confirmation # [redacted]7 Amount: $[redacted].95 I have been misled by Orbitz agents for the past 3 days, and I urgently need assistance in resolving this matter today. The Desert Paradise Resort by Diamond Resorts has confirmed their willingness to refund me once contacted by Orbitz. Please expedite the process. Resort contact number: [redacted]9.

My Orbitz itinerary number is [redacted][redacted], with United flight #[redacted] departing from San Francisco to Cabo San Lucas on 3/13/20 and returning on 3/15/20. I am seeking to utilize the Free Waiver due to the Coronavirus Pandemic for this booking, which includes my hotel reservation. According to information on the United website, a travel waiver is currently in place for my reservation, allowing fee-waived changes. United offers flexibility for trip planning by allowing changes for free within the next 12 months for flights booked between March 3 and March 31, [redacted]. If you require assistance, please contact Orbitz for details.

To Whom It May Concern, I purchased a round-trip ticket from Boston to Jakarta for my daughter, Michelle Teguh Purnomo, a few months ago. She is a JAL member with the number 33 [redacted]. The booking number is U7RKB7 for the flights on March 13, [redacted], from Boston to Jakarta and returning on March 21, [redacted]. Due to the current situation regarding the coronavirus, my daughter is unable to use this ticket as returning home would prevent her from coming back to the US for school. I kindly request a refund for the ticket. I attempted to cancel through the Orbitz app but encountered a note. Your assistance in addressing this matter would be greatly appreciated. Thank you for your attention to this issue. Sincerely, Tan Jen Hung / Yenny Novita.

I have an NU Car Rental reservation, my itinerary is [redacted][redacted] and my confirmation number is [redacted]NU. I am 66 years old and embarking on my first trip to Costa Rica. As a person living on Social Security, I faced a distressing situation with the car rental. Despite purchasing insurance, I discovered it did not provide adequate coverage. I was offered costly options, which I could not afford, leaving me stranded in a foreign country with no means of transportation to reach my unwell friend in southern Costa Rica. I am deeply troubled by the experience and feel the company's representation was fraudulent. I am now seeking assistance to obtain a refund of $[redacted].54, along with the $[redacted] spent on insurance. Limited internet access in my remote location has made communication difficult. I am drained and overwhelmed by the ordeal and reaching out for a prompt resolution. My name is Pamela Ticoulat, and I have been unsuccessful in obtaining support through other channels.