Orbitz Customer Service Issues

I have been experiencing difficulties trying to reach Orbitz via phone for the past two days to cancel this reservation. Despite contacting the Red Lion hotel and successfully canceling the reservation (Itinerary [redacted][redacted]) with the help of the manager (K. K.), the online process states that I am not eligible for a refund for the one night's stay I prepaid. The hotel agreed to waive any cancellation fees due to the event cancellation related to the coronavirus. They are open to confirming this with Orbitz if needed. I am seeking assistance from an agent to manually intervene in order to resolve this matter. It is frustrating that Orbitz is not honoring the hotel's waiver of fees and that it has been challenging to reach them by phone. There seems to be no direct email option available for communication.

On January 5, [redacted], I made two reservations with Best Western Hotel Genoa, Italy. The first reservation was for 4/4/[redacted] - 4/5/[redacted] (reservation #[redacted][redacted]) and the second for 4/12/[redacted] - 4/13/[redacted] (reservation #[redacted][redacted]) around a cruise trip. With the COVID-19 outbreak in northern Italy, I contacted Orbitz seeking credit for the non-refundable bookings due to potential travel restrictions. Orbitz advised me that I could receive a credit for future use if unable to travel. As Italy closed, US travel bans were imposed, and our trip became impossible, we rescheduled our cruise. Now, we seek credit for a different hotel stay in a new location but have faced challenges reaching Orbitz for assistance. Despite multiple attempts to contact Orbitz via phone and email, I have been unable to reach them. I even initiated a dispute with my credit card company for a refund as a last resort. I only aim to transfer the credit to a future reservation and feel frustrated by the lack of response from Orbitz.

I need to change my Orbitz flights but I'm struggling to get assistance. With the situation due to the coronavirus, their customer service is not available. The website assistant isn't helpful, calls are being disconnected, and there's no email support. Orbitz advises contacting the airline, but the airline refers back to the agent. It's frustrating to deal with such poor customer service during this time.

Hello, I'm Gloria Jeffreys, and my travel details are under #[redacted][redacted]. During my check-in at the extended stay on 3/8, I encountered an increasing number of roaches coming from the trash room into the hallways, prompting me to leave promptly. The hotel staff confirmed a refund within 5-7 business days. When I reached out to the hotel via Orbitz a couple of days later to confirm the refund, they advised me to contact Orbitz directly for the refund to my card. Upon contacting Orbitz, I was informed they couldn't reach the hotel and suggested waiting another 72 hours. After this time frame, the Orbitz phone line was experiencing "technical difficulties," preventing any resolution or assistance with this ongoing issue.

I made a reservation at Boutique Hotel and Restaurant Patricia in Tirana. Upon arrival, I was informed by the staff at the restaurant that the hotel was closed due to government regulations related to the coronavirus. Although I was given suggestions for other nearby hotels, it was confirmed that hotels were not required to close, only restaurants. Despite this, Hotel Patricia chose to close as they felt it wasn't feasible to operate without the restaurant. I have tried reaching out to them and Orbitz about a refund for the service I was unable to use, but have not received a response. This experience with both the hotel and Orbitz has been disappointing, and I currently cannot recommend either for their customer service handling of this issue.

I had a trip planned for four people with booking number K5QMM2 and itinerary number [redacted][redacted] to Mexico City. Aeroméxico informed me that the return flight was cancelled. I cannot change the date as the people joining me would be on their work holidays, and after the scheduled dates, they won't have time. I need to go to Cancun, Mexico, between December 27, [redacted], and January 3, [redacted] (if feasible due to the coronavirus), but only three people will be going - myself, my wife, and my mother-in-law. I would like to know if it's possible to utilize the amount I paid for this trip. Thank you for your assistance. Sincerely, Frans Esquivel Garita.

I made a reservation for a trip a few months ago, which included a round-trip flight and hotel stay. I traveled on the 15th and returned on the 20th due to the Coronavirus situation, which resulted in the US/Mexico border closing. I was advised to return to the US before midnight on the 21st. This forced me to cut my vacation short by three days. I had to spend $[redacted] on new flight tickets after trying unsuccessfully to reach both Orbitz and Delta for assistance, spending a total of 8 hours on hold. Despite my efforts to change my flight online, the Delta website was unresponsive and I couldn't make any adjustments. Upon landing back in the US, I finally reached Delta, who directed me back to Orbitz for a refund for my canceled flight on March 22nd and a prorated credit for my stay at Grand Sens. I am disappointed with the resort as well. Please provide guidance on next steps regarding refunds and options. Thank you.

Dear Sir or Madam, I am reaching out regarding an issue with my flight cancellation. I have been attempting to contact your customer service for over 10 days through phone and chat, but have not been able to speak with an agent. My booking was made under itinerary number [redacted][redacted]. Due to travel restrictions, we were unable to enter the US from Europe after 3/13, leading to the cancellation of our flight. We are requesting a full refund of $[redacted].60 as we will not be able to utilize airline credit in the future due to the ongoing health crisis. Despite our efforts to reach out earlier, we have been unsuccessful in connecting with your team. I kindly ask for your prompt assistance either by email or phone at +49(0)[redacted]. Thank you for your attention to this matter. Best regards, Dr. Christopher Nehring

Subject: Assistance Needed for Canceling and Refunding Hotel Reservation Due to Travel Ban Dear Concerned Party, I am reaching out in regards to my upcoming vacation to Hawaii, which has been affected by the travel ban issued by Hawaii Governor David Ige on 3/18/[redacted]. Unfortunately, my stay at Adventure in Paradise in Maui from March 26, [redacted], to March 29, [redacted], needs to be canceled and refunded. The reservation details are as follows: Hotel: Adventure in Paradise Address: [redacted] Une Place, Haiku HI [redacted] Confirmation Number: BED8FA Room Price: $[redacted].65 I had initially been in touch with the hotel owner, David, who graciously agreed to a full refund on 3/18/[redacted]. However, attempts to cancel directly were unsuccessful, and I was directed to contact customer service at the provided number, 1 [redacted], which unfortunately hasn't been successful. Enclosed are excerpts from our email correspondence for your reference. I kindly request the total amount of $[redacted].65 to be refunded to my original Costco Visa card. I appreciate your assistance during these challenging times and hope to resolve this matter promptly. Warm regards, Dequan Chen, Ph.D. [redacted] | [redacted] [redacted] | [redacted] Century Hills Drive NE, Rochester, MN [redacted] March 22, [redacted]

Due to the impact of the coronavirus, my airline trip had to be canceled, and Orbitz provided me with a credit. I am currently trying to make a new reservation using this credit, but the payment screen does not provide an option to utilize the credit. For a resolution, I would appreciate it if Orbitz could ensure that the reservation process allows for the use of the credit as intended. Alternatively, I am still expecting Orbitz to follow up with me as previously promised, so I can discuss the credit with a representative. I hope Orbitz can address this efficiently, as it seems challenging to apply the credit, leading to frustration.

I am seeking to cancel my Orbitz flights. The online cancellation process only offers a credit with the airline, which is not feasible for my domestic flights in Brazil with an expiration date that would not allow me to plan the trip again. I request a refund of the full amount similar to what other companies are offering during this time. Please provide an online refund option to reduce the need for phone assistance. Additionally, I would like a refund for the insurance purchased as my cancellation is due to COVID-19 travel restrictions. The itinerary numbers are [redacted] and [redacted]. Passengers include M. Hagemann, J. Hagemann, G. Lindahl, and S. Lindahl. Thank you for your assistance.

Hello, I am seeking assistance regarding my flight with confirmation JLTM40 originally scheduled for May 2 - 9 for Adam and Angela Gercak. Due to Covid-19, our travel dates needed to be changed to August 22 - 29. When I adjusted the trip on Orbitz, we were downgraded from Comfort Plus to Economy and charged a $[redacted] fee. I tried to upgrade back to Comfort Plus but was unsuccessful and couldn't reach a representative. After requesting to cancel tickets under QHJLWU and rebooking with the airline, Orbitz also cancelled our hotel without our consent. Delta informed us that the payment issue must be addressed through Orbitz.com, and they are willing to discuss it with you. We are concerned about receiving a refund or credit for the cancelled tickets due to Covid-19 and the amount of credit we will receive. Despite our efforts to work through the online system, we unintentionally cancelled our trip and only wanted to change the dates as mentioned. I kindly request to speak with a representative to resolve this matter. Please contact me at [redacted]. Thank you for your assistance. A. Gercak

I would like to raise a complaint with Orbitz regarding the itinerary for my recent trip. My boyfriend and I traveled from SFO to Taiwan, then to Japan, and back to SFO on December 7. The issue arose during the last leg of our trip from Osaka to SFO via Taipei on December [redacted]. The Orbitz confirmation I received on December 7, [redacted], at 3:04 a.m. instructed us to check in at Osaka (KIX) Airport for a Japan Airlines flight at 7:20 p.m. We arrived at the airport at the specified time, only to discover that the flight had already departed. Despite explaining the situation to Orbitz, they claimed that the email did not indicate the check-in time but the departure time. This led us to spend an additional $[redacted] on new tickets and an extra night in a hotel. I believe this outcome is unfair as the confirmation email was misleading. I expect Orbitz to take responsibility and address this issue appropriately. As a loyal customer, I am disappointed by the lack of assistance I have received so far. I have sent letters to Orbitz but have not received a response. I hope that you can assist me in resolving this matter and processing a refund. Thank you for your help.

My round trip reservation to Florence from Washington DC on May 28, [redacted], with TAP Portugal has been cancelled. The return flight from Florence on June 19th for the Florence to Lisbon part of the journey has also been cancelled. However, the connecting flight from Lisbon to Washington is still scheduled. I am seeking a full monetary refund for the entirety of my round trip ticket. My TAP reservation number is SQL2ME, and my Orbitz itinerary number is [redacted][redacted].

Orbitz [redacted] West Madison Street Suite [redacted] Chicago IL [redacted] Trip Reference: Orbitz [redacted][redacted] To the Orbitz Customer Service Team, I received your recent email regarding my United Airlines trip with Reservation number PH3JLK. The attached United record supports this. Orbitz has informed me that United canceled a leg of the trip and that a credit for future travel has been arranged. However, I insist on a refund. I want to clarify that I did not cancel the flight; United Airlines did. Furthermore, the canceled flight is only part of a larger trip arranged through Orbitz. I am disappointed as I purchased Orbitz's "Trip Insurance," which now seems ineffective and misleading. I am requesting a full refund due to the airline's failure to provide the service agreed upon. Thank you, Dennis M Murphy [redacted] [redacted] Flagstone Dr Sarasota, FL [redacted] [redacted]

I contacted Orbitz last week to request the cancellation of 2 itineraries booked with EVA Air. However, I have not received any updates from Orbitz. After checking with EVA, they informed me that Orbitz is responsible for processing the cancellation as I booked the tickets through their website. Itinerary numbers: [redacted][redacted][redacted] EVA Air has confirmed that the e-tickets are not yet processed for a refund. They mentioned that Orbitz needs to handle the refund request directly, as they do not require authorization from EVA for these third-party tickets. EVA provided me with their Special Handling Guidelines and noted the situation in their records. I appreciate EVA Air's assistance and will contact Orbitz again to proceed with my refund request as advised. Thank you, Ms. C.

I contacted Orbitz last week to cancel my itineraries with EVA Air. I haven't received a response yet. EVA Air informed me that they can issue a refund but Orbitz needs to request it since I booked through them. Can you assist me with this? Itinerary numbers: 1. [redacted][redacted] 2. [redacted][redacted] EVA Air responded: They confirmed that the e-tickets are eligible for a refund according to their Special Handling Guidelines. Orbitz needs to start the refund process since they are the agency responsible for the booking. EVA Air doesn't require any additional permissions for this. Special Handling Guidelines: Please view the link for more details. Since your tickets were purchased via Orbitz, they must handle the refund initiation. I appreciate your attention regarding my refund request, and have included necessary details in my reservation notes for your reference. Thank you for your help during this challenging time. Best regards, EVAAIR/WL BR Ref: FNV99T BR-LOC//MLCWPU BR-LOC//MLA24O

Subject: Refund Request for Cancelled Flight - Itinerary Number: [redacted][redacted] To whom it may concern, I am reaching out regarding the cancellation of my flight with Itinerary Number: [redacted][redacted]. As per the U.S. Department of Transportation guidelines, passengers are eligible for a refund under specific circumstances. In the case of a cancelled flight or significant schedule changes leading to a passenger's decision not to travel, a refund is warranted. In my situation, I opted not to proceed with the travel given the circumstances. Despite multiple attempts to contact your team via email, I have yet to receive a response, which I find unprofessional. I urge you to address this matter promptly and provide a full refund as entitled. Sincerely, S. Zalewski

On April 19, [redacted], I purchased an airline ticket from American Airlines for $[redacted].10. The booking details are Itinerary# [redacted][redacted], confirmation number ZDTTCX, booking ID TQLI9R, and ticket number [redacted][redacted]. Unfortunately, my flight was canceled without my consent, and despite reaching out via email, I did not receive a response from the company. Upon calling, I was informed that the cancellation occurred due to the lack of a direct flight. By the time I rebooked with another airline, the issue had arisen. Despite several attempts to escalate the matter to a supervisor and leaving my contact information, I did not receive a call back. I firmly request a full refund as I did not cancel my booking and do not wish to receive a credit. I do not plan to use this airline again due to poor business practices. If necessary, I can be reached at [redacted].

Aer Lingus canceled my flight on June 9th that I booked through Orbitz. They advised me to contact Orbitz for assistance. I am 67 years old with health conditions like Type 2 Diabetes and high cholesterol. Orbitz informed me that Aer Lingus offers a credit to be used by July 31, [redacted], with a purchase deadline of June 30th, [redacted]. They are in contact with Aer Lingus regarding a potential refund that may take up to 10 weeks. However, Aer Lingus provides a voucher for customers with tickets purchased from them that's valid for 5 years. I am worried that Orbitz or Aer Lingus might reject my request if it exceeds the 10-week wait, given that my flight was scheduled for June 9th.