Netflix Customer Service Issues

I mistakenly signed up my son, Steve M., for Netflix twice. I can see one payment of $7.25 was made through my bank on Mar 20, [redacted]. I also paid for both Steve and myself but can't locate that transaction. When I access Netflix, it shows three names: Steve, Wardria, and Kids. I want to remove the $7.25 payment if possible when you find the other account information for us. Is it possible to help me with this? Thank you.

I need help with my Netflix account. When I try to resume watching, it gets stuck on the loading screen. I am unable to select a new movie either, as it won't download. I can access other sites like YouTube, Facebook, and WhatsApp, so my Internet connection is fine. It seems to be a problem specifically with Netflix. Unfortunately, I can't even report this issue on the Netflix website because it won't load. I paid my monthly subscription recently, according to my bank confirmation. Any assistance in resolving this would be greatly appreciated.

I am having trouble contacting Netflix regarding my forgotten password. Please send the correct password to my Netflix email at [redacted] Last week when I tried to watch "La reina del Sur" ("The Queen of the South"), my television displayed my email as [redacted] Thank you for your assistance. Sincerely, Bibiana Lardeux or Bibiana Lardeux-Jarami.

I received a text that seems like spam. I do not have an account with the mentioned service. Received a suspicious text message requesting billing information for my Netflix account to avoid interruption. The message contained a link to update billing details. Thank you, Sue F.

As a Netflix subscriber utilizing three TVs with a Roku connected to each, I have experienced trouble signing into my account through the Roku device in my bedroom. Contrary to my previous seamless experiences, the Netflix screen is now prompting me to sign in using a mobile number, which I don't possess, making it impossible to receive further instructions or authorizations via text. Today, I spent 30 minutes on the phone with a customer service representative in an attempt to resolve this issue, but unfortunately, the agent was unable to assist me and left me on hold while seeking further assistance. Despite requesting to speak with a more knowledgeable individual multiple times, I ultimately had to disconnect the call. I am perplexed by this seemingly new and inefficient system.

Dear Netflix Team, I'm a dedicated user of your platform and truly appreciate the high-quality content and user experience you deliver. I have some suggestions to further enhance the user experience. Firstly, implementing an online payment system for users to purchase related merchandise directly from the platform would be convenient. Secondly, introducing an interactive gaming platform tied to your content could boost engagement. Lastly, including a feature offering a list of global radio stations would diversify the entertainment experience for users. Thank you for considering my ideas, and I eagerly anticipate any new services you may introduce in the future. Best regards, [Your Name] Email to Prime Video: Subject: Suggestions for Enhancing Services Dear Prime Video Team, As a loyal user of your platform, I'm impressed with the quality of content and user experience you provide. I have a few suggestions for enhancing the user experience even further. Firstly, incorporating an online payment system for users to purchase show-related merchandise would be a valuable addition. Secondly, introducing an interactive gaming platform tied to your content could create a more engaging experience. Lastly, offering a video call feature to connect users and discuss favorite shows would be a great addition. Thank you for considering these suggestions, and I eagerly await any new services you may introduce. Regards, D.G.

On April 4th, [redacted], I had a conversation with a Netflix customer service representative who, with the supervisor's permission, helped me get a refund for the past six months when I couldn't access Netflix due to a fire. However, today I noticed a $19.99 charge on my ATM debit card from Netflix, which goes against the agreement they made to cancel and refund the last six months' payment. I am seeking a prompt return of the $19.99.

I was watching "Queen Charlotte" and got sent back to the Home screen while trying to resume it on Netflix using my remote. Despite multiple attempts, the same issue persists. How can this issue be resolved?

I contacted Netflix customer service but was directed to the chat line. I explained my issue and was asked to provide a card number for a supposedly refundable $1 charge for tech support. However, my bank flagged a $46 charge instead of the promised $1 from Just Answer as fraud. I did not authorize this payment, and it went through before the $1 charge. I am seeking a refund of the $46 from Just Answer promptly to avoid any further issues with my bank potentially deactivating the card, causing inconvenience and additional expenses. Kindly address this matter urgently.

I have been a loyal Netflix subscriber for many years. However, I have encountered service issues in the past few months. Despite spending over an hour on the phone previously, the problem was fixed, and I was able to use multiple devices simultaneously as per my original subscription. Unfortunately, I am facing the same issue today, restricting me to only one device at a time. I have always been able to stream on multiple devices concurrently. I am eager to speak with a representative with the necessary authority to address this matter and avoid communicating via email.

I am having trouble paying my bill online as I am not familiar with using the computer due to my age. I do not know the required code number, which my son used to handle for me. Unfortunately, he is no longer living with me. I have a Mastercard available to use for payment. Could someone assist me in getting reinstated? My contact information is: Antje Conrad, [redacted] Trailhead Road, Highlands Ranch, CO [redacted]. Phone number: [redacted]. Email: [redacted].

I have a Sky account that includes Netflix. A few months ago, I contacted Netflix about this and requested a refund for the duplicate payments. Although they agreed to stop future charges, they did not issue a refund. Despite this, I noticed that they have continued to deduct £6.99 from my bank account each month. I am seeking a full refund and want the recurring payments to cease since I already have the service through Sky. I would be grateful for any assistance in resolving this matter as I am experiencing difficulties and cannot bear the burden of paying for the same service twice.

Several months ago, my bank account was compromised. I contacted Netflix about the issue, but the representative I spoke with seemed to misunderstand my situation. Despite me clarifying that I didn't have a working Netflix account but was still being charged for one, the problem persisted. As a result, my bank closed my account twice due to the unauthorized access following the hacking incident, causing inconvenience as I lost access for up to two weeks each time. The transactions related to this unauthorized activity appeared on my bank statement as follows: NETFLIX Location [redacted]2 CA Date 5/14/23 $21.55 NETFLIX Location [redacted] CA Date 4/22/23 $7.54 I bank with GreenDot Bank (Walmart) and would appreciate assistance in resolving this matter promptly. If you need more information, kindly reach out to me via email.

I need to modify my FlixBus ticket for the next departure at 4:20 as I missed the 1:15 bus due to delays with my luggage. They informed me to return for assistance, but their recent move to a new location has caused some disruption in their services. Unable to make the changes in person, they advised me to reach out to you instead. Kindly get in touch with me on my cell phone at [redacted].

I received an email today at my address. The name on it is incorrect. I want to understand why prices may go up if someone not at my residence uses my account. The email error and concern over shared accounts are frustrating. The account is under my name, my email, and I solely handle the bill. I have Premium Deluxe, although unclear what it entails. If the price increases even by a cent, I will cancel the service. Many options exist without excessive charges, and I can easily switch if needed.

I recently signed up for Netflix on June 3rd. Initially, I opted for the $7 plan with commercials to save money, but then decided to switch to the $11.99 commercial-free plan on the same day. However, upon checking my Cox account, I saw that I was charged for both plans. I would appreciate it if a customer service agent could contact me to clarify this issue. You can reach me at [redacted]. Thank you. - Sheila Chamboullides

I would like to chat with someone. I am a slow typer. I recently used my home Netflix account on my brother's TV in Arizona using my firestick from New Mexico. Now, to watch Netflix on a new account, it seems like I need a separate account for his TV in Arizona when I visit. I have signed up and paid for a new account in Arizona, but my old New Mexico account keeps appearing, preventing me from using the new Arizona account. I want to remove access to the New Mexico account on the Arizona firestick and TV. I do not want to mix up the accounts between New Mexico and Arizona. Can anyone assist me with this?

Hello, I recently noticed I was charged for my Netflix membership despite having canceled it back in May. I have screenshots of the emails confirming my cancellation. On May 5th, I originally canceled, however, on May 27th, I received an email stating my membership would continue, leading me to cancel once more on the same day. Just recently, I received another email welcoming me back, and I was charged again. I have already spoken to my bank, but they advised me to reach out to Netflix first. I would appreciate your assistance in processing a refund as I no longer wish to use Netflix. I have evidence of both my cancellation attempts.

I signed up for a new Netflix account on June 9th. The next day, I learned I could move my content from my previous profile on a different account. Unfortunately, I couldn't transfer my old profile to an existing account, so I had to create a second account to move it. I decided to cancel the initial account and switch my old profile to the new account on June 10th. Now, since I only used the first account for a single day, I would appreciate a refund for the closed account.

Hello, I am having some trouble with my Netflix account when trying to verify it to watch certain movies. I have entered all the correct information, but I keep getting an error message saying, "Your information does not match." I have double-checked all my details, but it is still not working. I appreciate any help with this issue. Thank you.