What Do I Do If My Netflix Gift Card Balance Won’t Load?
Check your internet connection if your Netflix gift card balance won't load. Uninstall and reinstall the Netflix app on your device. Update software on your device's operating system. Try accessing Netflix from another device or network. Check for service outages on Netflix by visiting the company's website. Contact Netflix with any additional information about the issue by email or phone.
Netflix gift cards are a great gift option for anyone who loves streaming TV shows and movies. However, it can be frustrating when you receive the gift card but the amount will not load into your Netflix account. You may find different reasons for this. Here are the things to do to troubleshoot the issue, if your Netflix gift card won't load.
1. Check Your Internet Connection
Ensure that you have a strong internet connection. If you're using a Wi-Fi connection, try connecting to another network or moving to an area with better reception. If you're using your data plan, ensure you enable it and have enough data available for streaming.
Check the date and time on your device. Sometimes this can throw off the balance of information synched with Netflix's servers. Try logging out of Netflix and then back into your account. This will refresh the connection between your device and the server systems and might fix any issues with updating your gift card balance.
2. Uninstall and Reinstall the Netflix App
If your Netflix gift card balance won't load, try uninstalling and reinstalling the Netflix app on your device. To do this:
- Press the Home button on your device to open the recent apps screen.
- Touch and hold the Netflix app icon until it jiggles. Tap the X symbol in the upper-left corner of the screen to close it.
- Touch Home, Settings, Apps (or App Manager) and swipe right until you see Netflix, then touch Uninstall. This will remove the app. It may take a few minutes to complete this process.
- Once you do that, open Google Play Store and search for Netflix to find its listing again, then install it on your phone or tablet so you can re-download it.
3. Reset or Updates Your Device Operating System
Try uninstalling and reinstalling the latest updates for your device's operating system.
To do this, follow these steps:
- Go to Settings, General and Software Update.
- Tap Install Now and wait for the update to download and install.
4. Try Accessing Netflix From Another Device or Network
Access Netflix from another device. You may find that the issue is limited to your computer or phone and not affecting every device you own. Next, check if your Netflix gift card balance won't load on another network. If it does work on one network but not another, then this could be an issue with your Internet service provider.
5. Check for Service Outages on Netflix
If you've paid for a Netflix gift card and can't load it onto your account, it could be because of a service outage. Check the company's website for any issues with its online services. If there are problems with the site, it may affect how you can access your account.
6. Contact Netflix With Any Additional Information About the Issue
If you've been waiting for your Netflix gift card balance to load, it's probably because of a technical issue. Netflix may be working on fixing it, but in the meantime, you can contact Netflix to help resolve the issue.
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