NET 10 Customer Service Issues

I recently received your new phone after turning in the old one. However, I have been experiencing issues with my service being disconnected even though I have been on a service plan with a pin number [redacted] for many years. I have been attempting to reach a representative from your company for two days without success. I feel like I could reach the Pentagon before getting a response from you. I have drained my new phone's battery in the past two days trying to get through to someone other than the automated system. Please do not try to call me on my cell phone yet as I have already worn down the battery this morning. You can reach me at Petesducks[at]yahoo.com. I have had lengthy phone conversations with your company in the past and would like to continue this level of service. I reside in an assisted living facility and rely on an outside phone for various reasons. I have a history of making timely auto payments of around $30.00 a month, and as a senior citizen, I find it frustrating to spend so much time trying to resolve an issue with your company.

I have been trying to contact customer support, but all I am getting are prompts to purchase a data card. This automated system is incredibly frustrating. I have been a Safelink-Net10 customer for four years now. Recently, I ran out of data and had to pay for a top-up. However, now they are asking for payments every month, which I reluctantly paid last month. Unfortunately, they have canceled my California lifeline subsidies which are meant to cover my phone bill, leaving me without service for two days. I rely on my phone for business, and not having it has already cost me $[redacted] today. It is very frustrating to deal with automated responses that don't connect you to live customer support. I need urgent assistance at 12 pm PST.

The problem has been ongoing for months, with the FCC involved. I received a call on Saturday from a person claiming the issue was resolved, offering to restore the 27,[redacted] minutes taken when I was switched from Net10 to Tracfone. Despite his assurance that I am not being double-billed since January, when my phone was shut off, $33.93 has been deducted from my account. I finally activated the phone sent to me on April 22nd, starting to pay Tracfone $17.57 as instructed. I have proof of both autopayments on my bank statements. However, this person denied any record of me paying $33.93, insisting it's unrelated to my account. I find it strange since my bank statements show otherwise. I declined his resolution and requested the return of my 27,[redacted] minutes and $33.93 from January. I inquired about speaking to a superior, but was told there was none. All my bank statements for the past year are being sent to the FCC and my attorney due to this discrepancy. I now seek reimbursement for a year's worth of $33.93 and the 10 cents per minute for the 27,[redacted] minutes taken.

I am experiencing issues making or sending text messages. Net10 advised me that my flip phone is not compatible with VoLTE, so they offered a free replacement - a Moto G Pure. The problem is, I can't make outgoing calls or send texts from this phone. Although I can receive calls and texts, it's frustrating. I've spent hours on multiple calls with their support, only to go through troubleshooting steps repeatedly. When I requested a scheduled call for escalation, I was transferred and the call got disconnected every time. I am very frustrated and in need of escalated support, but I can't seem to reach the higher level of assistance.

I have an old Net10 flip phone previously used by Eastlawn Burial Park in Urbana, IL. Net10 sent me a new phone and I'm trying to transfer the data from the old phone to the new one. I'm required to provide a security number for the transfer, but I don't have one as I did not purchase the phone for the Burial Park. The phone is approximately twenty years old and has been used by various volunteers at the park. I need assistance from someone who speaks English to help me restore the Burial Park's operations. David R. Short Trustee Email: [redacted] Eastlawn Burial Park P.O. Box [redacted] Urbana, IL [redacted]

I called to pay my bill at phone number [redacted] and the customer service representative assured me that the payment was successful. I was advised to restart my device and that the services would be active within 10 minutes. Unfortunately, my device was not reactivated completely, only text services are working. When attempting to call Net 10 customer care, I received a message stating my number could not be recognized. This number is crucial to me as I have had it for many years and it is essential for personal, family, and business connections.

Today, I received a deactivation notice while attempting to make a phone call using my automatic payment account. My last payment was made on 3/0/23. During a live chat with an agent, he sent me a verification code. Unfortunately, I faced difficulties returning to the text section to receive it and lost contact with the agent. It's frustrating having to start over every time I'm connected with a new representative. Could you please investigate this issue and ensure it doesn't happen again in the future? Let me know what information you require from me to resolve this matter.

Hello, I am Christa Johnson. My phone number is [redacted], and I live at [redacted] Cherin Rd, Freehold, NJ [redacted]. I am unsure about having a special access number; I typically only add minutes when needed. I am interested in obtaining all relevant information, including whether my payments are set up for automatic payment, what my monthly payment amount is, and I would like to speak with a customer service representative today. I prefer not to be directed to an automated system or a recording. Thank you.

I require tech support assistance. I need assistance in restoring my cell signal/reception to its previous strength. Over the last 2 to 3 weeks, my phone has been experiencing dropped calls and an inability to make voice calls at my home due to poor or no signal. I rely on my phone for work from home, and this sudden deterioration in signal quality is concerning. I have been a loyal NET10 user because of the good reception at my home. I am seeking a quick resolution to restore my cell signal strength to the levels I had up until three weeks ago. If my call drops when you attempt to reach me, please call back. Thank you for your prompt attention to this matter.

I purchased the 2GB data plan this month, which I used up. Yesterday morning, I upgraded to the $50 unlimited data plan with a hotspot. However, the data is not working. It's not a phone issue as confirmed. The text from Net 10 indicated my plan will end on November 17, even though I purchased it on September 25. I need the unlimited data today; waiting until next month won't work for me, especially since I am flying out of state tomorrow.