NET 10 Customer Service Issues

I recently contacted your customer service about an issue I'm experiencing with my phone. Unfortunately, the agent did not address my concern and redirected me to a secure link for advice, which I do not require as I already have medical professionals I consult. My query is regarding why I am unable to make outgoing calls or send text messages but can receive them without any issue. I provided my phone number and Serial Number to the agent, yet I have not received a clear answer to this simple question. The reason this problem concerns me is because I rely on my phone for communication, especially in emergencies. Given that I am a Net10 user, I would like to understand the issue affecting my service and the timeline for resolving it. This situation is causing unnecessary stress, as it raises concerns about not being able to seek help promptly in critical situations, such as a potential medical emergency.

I called around 1:00 CDT to address my phone not notifying me of text messages. The agent I spoke with did not resolve the problem and inadvertently caused my phone to delete over 90 messages from July. Now, I am still not receiving text notifications. I am frustrated by this and require immediate resolution.

I have been a NET10 customer for many years, using a flip phone with [redacted].33 minutes. I add [redacted] minutes/60 days for service. I've spent over 2 hours trying to make international calls without success. I've talked to various tech support representatives without a solution. NET10 claims I have zero international call minutes when I know this isn't true. I've wasted over [redacted] minutes talking to support from different locations. I either want the issue fixed or I will consider switching providers. I keep NET10 because I have friends worldwide that I like to stay in touch with. I don't want to deal with frustrations caused by technical or human errors. Please address this problem promptly or I will have to take further action. -B.M. Droll, SFC, US Army (Ret.)

I have been experiencing issues with my LG306G phone since the new minutes started. I am unable to make or receive calls, only texts to the helpline work. I tried contacting customer service but kept getting disconnected at the next level of support after being told the issue was not with my phone. Now I am unable to transfer my number to a new service provider. I am here seeking help as a last resort. Please contact me on my new phone once this issue is resolved. Thank you.

I have two phone numbers and two SIM cards, one for personal use and one for business purposes. I recently switched my business SIM card back to my personal Samsung Galaxy J7 model SM-J700H after my business phone stopped working. However, the SIM card status on my phone shows Network Unknown, Signal strength -[redacted] dBm 0 asu, Mobile network type EDGE, Service state Out of service, Roaming Not roaming, Mobile network state Disconnected. My phone number is 1-[redacted]. I want to be able to send and receive calls on both numbers without using WhatsApp on my business line. My personal number is 1-[redacted] and shows a network of Home, Signal strength -81 dBm 16 asu, Mobile network type HSUPA, Service state In service. I need assistance in resolving this issue.

I completed a survey from CVS and was notified that I had won a prize of my choice, either an iPad or iPhone. I provided my card details for shipping costs, but upon submission, the processing screen indicated an error. My bank contacted me to verify the charge on my card and advised me to call 1-[redacted]. Despite multiple attempts on Tuesday, each call placed me on hold until being disconnected. I tried the provided email address while on hold. I had planned to reach out on Tuesday but got sidetracked. Thank you for your assistance and information.

I placed an order for phone minutes online at 7:00 AM. The order was confirmed, but I have yet to receive the minutes on my phone. Despite several attempts at calling, I only reached an automated message instructing me to wait 5 minutes due to a pending transaction. Unfortunately, the call disconnected shortly after. As of now, it's 8:55 AM, and I've been unable to speak to a representative or receive the minutes. I am concerned about being charged for minutes I have not received.

I've been a loyal Net10 customer since [redacted]. Recently, my LG flip phone screen turned white, so I bought an Alcatel A405DL but couldn't get service. I called to transfer back to my old phone and only got [redacted] mins. and 30 service days instead of the previous [redacted]+ mins. till Feb16 [redacted]. I planned to get a new 4G LG flip phone but now, I'm not getting a refund for the unwanted plan worth $20 and have to struggle to recover my mins. and service date. I feel disappointed and unappreciated after being a customer for over 10 years. I used to be satisfied, but now I feel deceived. I hope this includes enough information.

I have been a satisfied Net Phone customer for over 10 years. Recently, my LG 3G phone started having issues, so I decided to upgrade. I had over [redacted] minutes and service until February 16, [redacted]. I visited your website to buy a new 4G flip phone, the Alcatel A405DL. However, I was required to purchase $20 of airtime, even though I only needed the phone, not the extra credit. After receiving the new phone and activating it, I experienced signal issues. Now, my accumulated service days are at risk. I originally wanted an LG flip phone but now I just want the new phone and to retain my [redacted] minutes and service end date of February 16, [redacted]. I am frustrated that I am at risk of losing what I have rightfully acquired through my loyalty as a long-time customer. Sincerely, Carl D.

I recently purchased a Net 10 iPhone 7 from Walmart, but unfortunately, I did not receive the service plan PIN number required for activation. The packing slip does not have this information listed. I did receive the SIM card and serial number but no PIN. I also prefer to purchase a Net 10 card instead of using a debit card for activation, but I need the PIN number to proceed. Thank you, Linda.

I spent nearly three hours on the phone with customer support trying to resolve my phone's connection settings. Initially, I replaced the AT&T SIM card with a T-Mobile one, but then support tried to switch the device over to a Verizon SIM card. Eventually, I was transferred to a specific department to address my phone plan, which includes $6 per month for 8GB of data, talk, and text. During my conversation with the department manager, the call got disconnected. Unfortunately, I didn't receive a call back, and my phone is still not functioning properly.

When dealing with data systems, it's crucial to manage your accounts and information properly. Make sure to delete any unnecessary files, update your settings, and review your online profiles. Remember to secure your accounts by regularly changing passwords and removing any outdated information. Stay vigilant about sharing personal data and only use trusted software and apps. By taking these precautions, you can protect your privacy and data while using various online platforms.

My Samsung SGH-S275G phone suddenly stopped working. A few hours ago, it was working fine for calls and texts, but now only the PWR END button works. I can turn it off and on, but no other functions are responsive. The phone has signal bars, service days, and minutes remaining. It displays the correct time and date. When the screen goes blank after about 60 seconds, pressing the PWR END quickly restores it. Holding the PWR END for more than one second turns it off, and holding it for more than three seconds turns it back on, but none of the other buttons work. I've tried various troubleshooting steps like turning it off and on, fully charging the battery, reinserting the battery and SIM card, and connecting it to the computer via USB, but the buttons remain unresponsive. I can't select any options or navigate the menu. Can someone assist me in fixing this issue? Thank you.

Since [redacted], I've been using my Net 10 flip phone and consistently adding money to it every month. I recently loaded a new card in July '21, but faced an issue where the phone wouldn't work properly despite showing the new amount. I also received texts suggesting to use up my minutes for a plan I didn't want. After a lengthy call with customer service, they were unable to resolve the problem and asked me to call back another day for a supervisor. Frustratingly, the phone remains unusable despite having 5,[redacted] minutes and the new card's value. I hope to get this matter resolved promptly, as the phone service is essential to me.

I have been without service since the early morning of 10/04/[redacted]. I tried to purchase a plan without success, then reached automated support which claimed to fix the issue but did not. Despite following instructions to power off and on, my service has not returned after 36 hours. Different representatives have stated conflicting information about the status of my service until Oct 6th. Tonight, a representative mentioned my service actually ended on the morning of 10/6. I am now unable to reach anyone in case of an emergency, which is concerning as I am a widow responsible for a young grandchild. I am willing to pay for my plan once service is restored. It has been frustrating and confusing dealing with this situation and I seek resolution as soon as possible to understand why this occurred. TAMMY P.

Hello, I am Helen Patricio. I have been trying to reach customer service about my phone being compromised by a hacker named Chaden Phillip Reed ([redacted]). He is interfering with my outgoing and incoming calls, putting my phone on Do Not Disturb, and downloading unauthorized apps. Despite speaking with Technical Support, including Allan, and following their instructions to reset the connection, the issue persists. I am unable to resolve this as the hacker has even compromised my previous Google Gmail account and is now targeting others, like Paulina at my apartment complex. Please address any correspondence to [redacted] without including this email. Thank you. Helen Patricio

My wife needs help transferring her phone number from the old Net10 phone to the new one. She provided the IMEI and MEID numbers to a service representative, but the call got disconnected before the new SIM card number could be given. Now, we're unsure how to activate the new phone. Her phone number is [redacted]. Thank you.

I am trying to reach a human to switch my service to a new phone while keeping my old number. I also need to transfer the reactivated service to the new phone. Unfortunately, I found it difficult to bypass the automated system to speak to a real person, which is frustrating. Despite trying to explain my situation to the automated system, it was not able to understand. I have been with Net Ten for a long time, but the inability to talk to a human is disappointing. Most companies offer customers a way to avoid automated systems, but Net Ten does not. It seems like they prioritize automated systems over customer service. I am considering switching to Ryan Reynolds' phone company where I hope to have a better experience without having to deal with unhelpful automated systems.

I have a hearing impairment and rely on text messaging due to it. I recently received a free Orbic flip phone from Net10. The phone I am replacing (LG) had two crucial features for me: the ability to record and save sounds as ringtones. The new phone has a recording option but does not allow me to save tones as ringtones. The default tones are too quiet for me to hear clearly. Is there another phone option available that includes these features? I believe other LG models may offer the recording and saving capabilities I need. Also, the replacement phone does not support refilling minutes/texts using a card every two months, which I prefer. Due to these challenges, I plan to continue using my current 3G phone until its service ends. Could you provide information on when the service for my current phone will be terminated?

I am concerned about the transparency and trustworthiness of the employees in the tents distributing the Obama phones. I recently provided my personal information, including my driver's license, last 4 digits of my social security number, and EBT card, only to be told I do not qualify. I observed the employee quickly moving on to the next person who also claimed they were denied without any proof given. I am troubled by the lack of accountability, as the employees do not wear name badges or have employee numbers for identification. Should there be a need to submit a complaint or address this issue, I am unsure of who to contact. It is unsettling that after handing over sensitive information and having it photographed, the process leaves much to be desired in terms of security and professionalism.