A:Press 1 then 2, then 6 then 6, then then 2 then 6 then 0# each time it asks for a phone number.Our free phone can also navigate phone menus to get a live human at NET 10 for you.
Q:
Does NET 10 offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 7 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for NET 10 below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this NET 10 phone number to document the phone system.
Here is how our research team describes the way the NET 10 phone system greets you: Refill service, press 1. Activate phone number, press 2. Change phone number, press 3. Technical support, press 4. Purchase a new phone, SIM card, or accessories, press 5. For anything else, press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 2, then 6 then 6, then then 2 then 6 then 0# each time it asks for a phone number
Below are some clips we've found from NET 10's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling NetTen.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the net ten wireless dot com home page.
You also may be selected for survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two."
Excerpt from a call with NET 10
Thursday, January 11, 2024 5:05 PM
They may need the phone number on your account
"Thank you for calling NetTen.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the net ten wireless dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service, press one. To activate your phone to buy a service plan using a credit or debit card, press one.
If you already have a service Please say or enter the ten digit phone number you're calling about."
Excerpt from a call with NET 10
Sunday, March 10, 2024 3:20 PM
They may ask you to say or enter information
"Thank you for calling NetTen.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California notice at the bottom of the net ten wireless dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service, press one.
For technical support, press four.
Please say or enter the phone number that you want to change."
Excerpt from a call with NET 10
Friday, February 16, 2024 2:39 AM
The first phone menu
"Thank you for calling NetTen.
This call may be recorded for quality assurance.
We may need to collect some information from you.
To learn how we use, share, and safeguard that information, visit the link titled privacy policy or California privacy notice at the bottom of the net ten wireless dot com home page.
You also may be selected for a survey at the end of this call.
To refill your service, press one.
To activate your phone number, press two.
To change your phone number, press three.
For technical support, press four.
To purchase phones, SIM cards, or phone accessories, press five.
For anything else, press six."
Excerpt from a call with NET 10
Monday, June 3, 2024 5:14 AM
After you press 6
"Okay. Let's get started.
Please say the phone number you're calling about. If you don't have one, say I don't have one.
No problem. What would you like to use to look up your information?
You can say serial number, SIM number, or ticket number.
If you don't have any of these, say, I don't have one.
Sure. I'll need to transfer your call. Please note that we are experiencing higher than normal call volumes, which may affect your wait time.
To bypass the waiting queue, you can use our automated channels.
Otherwise, continue to hold and the next available customer care representative will assist you.
All of our customer care representatives are assisting other customers.
Instead of continuing to hold, you can receive a callback from the next available customer care representative.
Between three and four minutes from now.
You will not lose your turn if you choose to use this service.
To receive a callback, press one.
To remain on hold, press three."
Excerpt from a call with NET 10
Monday, June 3, 2024 12:02 PM
What are the hours and when should I call?
NET 10 operates the call center for this 877-836-2368 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 632 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the NET 10 call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this NET 10 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like NET 10 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call NET 10 is Sunday.The most busy day to call is Monday, which averages 98% more phone calls by comparison.Again, this is based on a sample of 632 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
Calling Net10's customer service number is only helpful if you're already an existing customer, as the company is no longer signing up new customers. When I called, I was told that I could refill my existing phone, purchase phones and accessories or activate my number, or I could ask for technical support.
I opted for purchasing a phone, and I was taken to a representative who couldn't hear a word I said. When I tried to speak to her, she had no connection and quickly told me to call back on another line and hung up on me. I called back, went through the menu again and was connected to a different representative.
This time, I was able to ask my question and asked about purchasing a new phone through Net10. The representative told me that at this time, Net10 was no longer selling phones because Verizon had acquired the company and would be merging with Simple Mobile under the Simple Mobile name. As such, they would continue providing service to existing Net10 customers, but they would not be selling new phones to new customers.
I then asked how I would go about getting a new phone, and she told me that I would have to sign up for an account with Simple Mobile. She said that I could go to Simple Mobile's website and sign up for a new account, and I could get a new phone through them. With nothing else that she could help me with, we opted to end the call.
Upon hanging up, I checked the information she had given me and found it accurate. She had mispronounced the company's name as "Simply Mobile" instead of Simple Mobile, but otherwise, what she said was true and I could not sign up with Net10 or get a new phone as a new customer.
Overall, I thought the experience was helpful the second time I called. I was able to get through to a representative who listened to my questions and provided accurate information, asked if there was anything else she could assist me with and thoroughly explained the situation. Given the merger at the company and how its days are numbered, there really wasn't a lot she could do with the situation otherwise.
Obviously, I can only recommend using this number if you're an existing customer of Net10 wireless, and not for much longer anyway. If you don't already have an account, you'll need to go through Simple Mobile anyway, and Net10 likely isn't going to be around for very long past the writing of this piece. But if you're a current customer, I would recommend using this number for support until Net10 no longer operates.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call NET 10
If you have time to do a bit of reading before you call NET 10, we recommend you read over some of our problem-specific articles.
Net10 has, overall, average rates for its various cellular service plans. Its cheapest plans tend to be a little more expensive than comparable plans from many competitors. Its mid-range plans are about normal for the industry. Its plans in the 30 to 50 GB range tend to be a little cheaper than plans that offer the same amounts of data.
NET 10 provides nationwide coverage, allowing customers to use their services across the United States. Through partnerships with major cell phone networks, including AT&T, T-Mobile, and Verizon, NET 10 ensures an extensive coverage area. This means that no matter where you are in the country, you should receive a reliable signal and be able to make calls, send texts, and browse the internet. NET 10's coverage encompasses both urban and rural areas, making it a convenient option for those who frequently travel or live in remote regions. With NET 10, you can stay connected no matter where your adventures take you within the United States.
Net10 is a prepaid cellphone service with strong nationwide coverage. It offers a large selection of deals that should cover most budgets, with varying amounts of data. Its coverage is one of the strongest of all the prepaid carriers. Its prices are very competitive with those of other cellphone carriers.
Click the link above to get answers to just about any NET 10 customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to NET 10, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer phone number: "I'd like to transfer my number to my phone."
- From a call lasting 18m 57s , Nov 9, 2024 8:06 PM
Unlock Motorola device: "I need to unlock my NET 10 Motorola device, please."
- From a call lasting 6m 7s , Oct 21, 2024 2:38 PM
Number porting issue: "Yesterday, I was having my number ported from net ten to AT and T, and they're saying that I that they can't do it."
- From a call lasting 9m 48s , Oct 14, 2024 3:22 PM
Information about why customers call NET 10 is extracted from issues that customers have reported to GetHuman.
Click this link to sign into online chat (Requires login)
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, NET 10 provides this option.
Some customer service teams, like that of NET 10, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- NET 10 customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is NET 10's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a NET 10 agent. This phone number is NET 10's best phone number because 75,630 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-836-2368 include Setup Service, Cancel Service, Device Support, Overcharge on Account, Transfer Service and other customer service issues. The NET 10 call center that you call into has employees from India and is open 24 hours, 7 days according to customers. In total, NET 10 has 1 phone number. It's not always clear what is the best way to talk to NET 10 representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for NET 10. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like NET 10. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
