Motel 6 Customer Service Issues

During an extremely busy weekend, we were unexpectedly charged $[redacted] for a room that typically costs $60. Upon arrival, my 76-year-old mother slipped on standing water near the door. The handicap shower's drainage issue led to the bathroom flooding, causing my mother to fall and injure her arm. The front desk staff offered a partial refund and provided towels for cleanup. Unfortunately, the room was so dirty that the towels turned black. The situation was exacerbated by the inability for others to shower due to the flooding. We couldn't relocate as our alternative hotel reservation had been forfeited. It's disheartening that a handicap room posed safety risks and contributed to my mother's injury, exacerbated by the room's lack of cleanliness.

I have been staying at Studio 6 in Chamblee for 4 weeks with my two daughters, aged 10 and 13. Due to a fire at our home nearby, this was the only hotel in the school district where we could stay. I have a registered service dog, Max, who has undergone $48,[redacted] worth of training with ATF and Virginia Tech for my PTSD. Despite being organized and clean, the GM at the hotel has informed us we must leave tomorrow because Max is considered too large. This decision seems to be primarily his, as the rest of the staff has been accommodating. The GM has complained about minor issues like a shelf I brought in and missing drawers in our room's dresser. He has accused us of causing clutter despite our cleanliness. It is upsetting that he seems unaware of ADA and HUD laws. Max has caused no harm and is loved by everyone here for his good behavior. I feel like this unfair treatment is disrupting our stay during a difficult time.

I am having trouble adding funds to an already rented room for a friend that others want to contribute to. We are from different states. The Motel 6 in Augusta, Georgia, located at [redacted] Boyscout Road (Phone: [redacted]), is where my friend Ronald Van Tassel is staying in Room [redacted]. Some individuals have experienced difficulty making payments for additional days, resulting in missed reservations. Two nights have been paid for but are not reflecting. Urgent assistance is requested from the motel staff as a female employee is often on personal calls at the front desk, preventing calls to the room. The guests staying in the room have health concerns that we are worried about. Our YouTube channel, which has 7,[redacted] followers, is managed by cab7 Ben Avery. Thank you. - PJ

My husband is on a long-term stay at this hotel. Initially, we were quoted a rate of $[redacted].00 per week. After requesting a refrigerator, the rate was raised to $[redacted].94, with the explanation that he would have to pay for the fridge. Shortly after, it was increased again to $[redacted].10, citing reasons such as a larger bed, even though it's just a queen bed in the room. Despite promising business with at least 7 people staying, we are considering taking our business elsewhere due to these issues. The room service is lacking, with no sheet changes in 3 weeks, and I have to ask for wash rags. I have resorted to cleaning the room myself and even bought my own cleaning supplies as the floors are not properly cleaned. The cleanliness of the tub is also concerning as it has remnants of previous guests. The constant rate increases are unjustified given the subpar service we are receiving.

I made a reservation at Motel 6 in Slidell, LA for my brother's work trip, from Sunday, May 19th to Friday, May 24th. On Tuesday, May 21st, he reported money missing from his room to the front desk. The clerk advised him to contact the MOD at 10 am and provided the corporate office number. Despite no proof, we accepted that nothing could be done regarding the loss. However, when the Manager learned of the situation and called the corporate office, my brother was evicted during his work hours without the ability to retrieve his belongings, citing non-payment for the room. This was a 5-night reservation with a credit card authorized for the full stay. It is unclear why he was evicted. Furthermore, the hotel intends to charge him for Tuesday after forcibly removing him from the room, even though the reservation was for 5 nights. He should only be billed for Sunday and Monday. The remaining three nights should be refunded to the credit card. As a hotel night auditor, this handling is disappointing and unnecessary. I am eager to discuss this matter and seek advice within my organization. Thank you for your attention.

I have been staying in a room at this motel for two weeks now. During my second week here, I approached housekeeping to request two sheets, four pillowcases, and two regular sheets. The housekeeper mentioned she only had two sheets on her cart and agreed to bring the remaining items later. By 6:30 pm, I still hadn't received the sheets, so I contacted Maria at the front desk. When I asked about the sheets, she abruptly stated that they only provide two sheets per day. I politely disagreed, but Maria was defensive and accused me of dishonesty. This led to a tense exchange where she threatened to kick me out if I didn't lower my voice. Later, she brought the sheets to my room and checked the ones I had given the housekeeper that morning. Despite my efforts to explain, the situation was not resolved satisfactorily, and I was treated poorly. I hope that Maria from the front desk on the May 23, [redacted] evening shift receives additional customer service training to prevent such incidents in the future. Thank you, Kerrie Dimberg.

I am concerned because I seem to be on the do not return list at Motel6 in Fife. My name is Samuel Negrete. I am puzzled as I have stayed there regularly from January 6 to May 5, paying $[redacted] per week. I am unaware of any issues during my stays that would warrant being banned. I am now left without a place to stay. I would appreciate clarification on why I am on this list and I hope to resolve this misunderstanding promptly. Thank you.

Good morning, I wanted to bring attention to an issue that occurred during my stay at Motel 6 yesterday, May 24th. Unfortunately, this stay was the worst experience I have ever had at one of your properties. Throughout the night, my wife, two-year-old son, and I were disturbed by loud banging on our door and wall constantly. Fed up, I decided to request a refund for our troubles. However, when I approached the front desk, I was met with a defensive and argumentative response from a staff member who refused to provide a refund due to the late hour. I have always enjoyed staying at Motel 6 locations, but in this case, I am disappointed. I kindly request a refund and suggest that employees receive proper customer service training. This particular motel is located on Priest in Tempe, Arizona. Thank you for your understanding. Sincerely, Christopher A.

I had a disappointing experience at Motel 6. The staff entered my room without permission, despite my request to not have housekeeping. I was asked to move out by two individuals, a white lady and a Mexican lady, and a manager named Susie. I am dissatisfied with the service as I was overcharged $[redacted] for a two-day stay instead of the agreed upon $70. I stayed at Comfort Inn previously and paid $90.10 for a better experience with amenities like breakfast with eggs, sausage, yogurt, milk, juice, and more, unlike Motel 6 which only offers coffee. I have a copy of my bill and request a refund. My name is Obdulia C. and I stayed at Motel 6 on Hallmark in University Parkway, California. I urge for a resolution regarding the overcharge.

Hi, my boyfriend and I visited your Thousand Palms location on May 27, [redacted]. We booked a suite assuming it was for two people, but it turned out to be a large room with three beds. We requested a smaller room, and they accommodated us. However, when we tried to shower, there was no hot water. After contacting the front desk, they advised us to let the water run, but it did not heat up. They sent an employee who ran the sink water for about three minutes, claiming the issue was solved. The next morning, we encountered the same problem, and they offered to change our room, resulting in us having to move all our belongings. I just wanted to relax and enjoy my stay without all the inconvenience.

Last night, I checked into a motel on 52nd Drive in Phoenix, Arizona, and immediately noticed that the room was not cleaned. There was a blood-like substance on the wall, the bathtub was dirty, and there were cockroaches. I asked my ex-husband to request a refund from the front desk, but they were argumentative and disrespectful. This morning, a maintenance man entered my room without knocking. I am seeking a refund or alternative accommodations, as this experience was very traumatic for my child. I hope to receive a prompt response to avoid involving legal action.

On June 1, [redacted], we checked in to Hotel 6. Upon entering the room, there was a noticeable smell of mold. The front desk assistant informed us that the ice machine was not working on any floor. Our initial room ([redacted]) had no air conditioning and an odor. We were moved to another room ([redacted]) with the same air conditioning issue but without the smell. After informing the new front desk assistant, we requested a refund. However, we were told it would take 10 to 14 days for approval from a manager who was unavailable at the time. The process required filling out forms and manager review. We were provided with the corporate office number. The hotel needs improvement in cleanliness, maintenance, and general upkeep. Despite the issues, we had to stay due to payment being made via credit card. The staff's handling of the situation and the overall service was disappointing.

I stayed at Motel 6 in Richfield, Ohio on May 31st and June 1st with confirmation number RHNDTMPSCM. As soon as we entered the room, the smell of cigarettes was overpowering. We only had half a roll of toilet paper and the towels were extremely dirty. The issues continued with the wall outlet falling out when I tried to plug in the coffee maker. The shower had mixed hot and cold water, causing a strange bath-like experience. Later that night, a loud noise from the plumbing area woke us up at 3 a.m. The next day, upon returning to the room at 6 p.m., we found that the beds were not made, no new towels were provided, and there was no toilet paper. After contacting the front desk, we received some inadequate towels and toilet paper. A staff member then asked us to clean garbage cans and return the dirty towels. The following night was again disrupted by the loud plumbing noise from the wall. Overall, the experience was disappointing and frustrating, especially since I had guests from out of town.

During our recent stay at the Marina California Motel 6 on Reservation Road, my family (husband, 2-year-old, and myself) experienced a distressing incident. We were awoken by biting sensations and itching, discovering a severe bed bug infestation in our room ([redacted]). Despite informing the night clerk, Ron, and showing him the unsanitary conditions, he refused to provide a refund and mentioned only the owner could authorize it in the morning. Due to the unacceptable situation, I expressed my extreme disappointment and intention to contact the local health department. I believe it is reasonable for the motel to promptly address this issue and grant a refund for our stay.

Dear Concerned Parties, I am Michael L. Burrell, writing to address my recent negative experience at Motel 6 Portland- South Lake Oswego- Tigard at [redacted] SW Mcewan Ave. Tigard, OR [redacted]. I made a reservation through what I believed to be an official Motel 6 site for my visit to Portland, Oregon from Wuhan, China to attend my grandson's High School Graduation. Despite booking and paying for a 3-night stay, the manager at check-in suggested a rule that clashed with my booking details regarding check-in times and payment. I was pressured into accepting a backdated receipt and faced discrepancies between what I paid and what was provided. I urge Motel 6 upper management to rectify this situation promptly by honoring the agreed check-in and check-out dates and times I paid for and expected. Your swift attention to this matter to uphold customer satisfaction and fairness is greatly appreciated. Sincerely, Michael L. B.

I submitted a detailed account of a bedbug infestation this morning. I believe a refund should be issued promptly. Despite paying in cash and leaving at 1:40 a.m. to escape being bitten by bedbugs, the owner is hesitating to provide a refund. My two-year-old has multiple bug bites on their face due to the unsanitary conditions at the motel. If the owner refuses to return my cash when I meet with them in person around 9:30 a.m., I will ensure that the disturbing image of my child's face covered in bites after only a brief stay at Marina's Motel 6 location is shared.

I have experienced some issues with Nayan and other employees at the hotel. I asked Nayan for a wake-up call and a do not disturb sign multiple times but didn't receive them promptly. When I questioned him about it, there seemed to be inconsistency in his responses. Moreover, Nayan accused me of making false claims without providing evidence from another employee. He also refused to give me his full name and was disrespectful in his behavior. I am seeking resolution for the way I have been treated and would like to report this incident.

I had a disappointing experience at the extended stay hotel in Auburn, Alabama on June 2 and 3. Despite no room cleaning or linen replacement, the front desk clerk explained there were no housekeepers available. Even with scheduled business associates coming, I was unable to get another room without speaking to the manager after 4 pm, which was inconvenient for me. I feel let down by the lack of service and have informed my credit card provider about withholding payment. As an 80-year-old, I am upset at the disregard for my needs and will not allow myself to be taken advantage of by Motel 6 or anyone else. If they want to pursue the charge, they can go ahead, maybe a court would decide on an unusual punishment for me.

I had a reservation at the Salt Lake City location on 6/6/19-6/7/19. The initial room was a handicapped room, but we encountered several issues. The fire alarm light blinking during my shower prompted a room change. Unfortunately, the second room wasn't better as there were cleanliness issues. Despite showing photo evidence to the front desk, subsequent rooms were still unsatisfactory. The experiences were unpleasant, and we had to find a different hotel. I am seeking a refund for the night we did not stay due to the unacceptable conditions.

I made a reservation on 6/7/[redacted] at 11:48 pm for arrival on 6/8/[redacted] at 1:30 am. When I arrived, they couldn't find my reservation despite showing them the number. Finally, after checking my email in front of the lobby staff, they claimed they had never seen reservation numbers from Motel 6. They refused to give me the room, as it was not yet 6 am. They suggested I wait outside for 5 hours in the cold with my wife until 6 am to check in, which I found unreasonable and disrespectful. They made me rent another room for $[redacted].00 from 2 am to 11 am. Additionally, they wanted me to still pay for the initial $91 reservation. There was no indication on the Motel 6 website about arrival times, at least in my case. I hope this helps others avoid similar treatment as customers. This incident occurred at [redacted] N. Mathilda Ave in Sunnyvale, California. Also, there was a car accident, and the lobby staff did not address it.