MetLife Customer Service Issues

Since my husband's passing in [redacted], I have been faithfully paying the premiums on insurance policies meant for our daughters. Recently, I discovered that my late husband, Shirley Fay Shepherd, was the policy owner, and I am unsure of the listed beneficiaries. Given that I was bequeathed everything in his will, I submitted our marriage certificates and the will to MetLife for clarification. I have decided to discontinue these payments until I am either designated as the owner or beneficiary. The policy numbers in question are [redacted]41 M, [redacted]88 M, [redacted]39 M, and [redacted]87 M. I hold MetLife Insurance Co. in high regard and even have a Long Term Policy with them. I am open to resuming payments once the ownership or beneficiary status is resolved. As legal documentation has already been provided to MetLife, it might be best to involve my lawyer in handling this matter further. Respectfully, Mary Frances Shepherd.

I received a "Notification of Pending Lapse" letter, which raised concerns. I contacted a consultant to inquire about this. An amount of $[redacted] has been consistently debited from my bank account via a bank draft. The consultant mentioned that I am behind on payments, causing the policy to lapse due to underpayment over time. I raised the issue of not receiving any notifications, to which the consultant responded, "We don't send out notifications." Ironically, I did receive one recently. Over the years, I have not been given the option to renew my policy at a slightly higher premium. Instead, my payments were applied to an account with outstanding balances. I was then presented with a bill for nearly $[redacted] to bring the account up to date, which is quite challenging for someone on a fixed income. Initially, the consultant was hesitant to disclose the monthly premiums, hindering my ability to make an informed decision. This situation does not seem fair or transparent.

I recently had a situation with my term insurance policy where I needed to make a payment for September and October to prevent cancellation. I provided my card information over the phone yesterday to three different individuals. They assured me the payment would be processed by 5 PM yesterday, but it has now been 24 hours and the funds have not been taken off my card yet. I urgently need this payment processed as my policy will be 61 days past due tomorrow on 11/3/[redacted]. If this issue is not resolved promptly, I will have no choice but to consider legal action for breach of contract. I expect this matter to be addressed and resolved today, 11/2/[redacted]. I have taken the necessary steps by providing my payment information, and now it is crucial for the payment to be posted immediately to avoid any contract violation on your end. Your cooperation and swift handling of this issue are greatly appreciated. I also have recordings of my conversations with the three individuals from yesterday morning, and I trust that you have access to these recordings for reference. I kindly request that this matter be handled professionally, promptly, and with the necessary attention it requires. Thank you.

I am seeking assistance to locate and deposit $[redacted] into my account, which I mailed on 9-7-[redacted]. My checking account indicates that the check was cashed on 9-13-[redacted]. Despite making over 50 calls to customer service, my statement still reflects no deposit. Whenever I reach out for help, I receive reassurances that the issue will be resolved and the funds will be deposited. If the funds are not credited promptly, it will impact my financial situation. Best regards, Joe C. I am willing to provide account numbers and copies of bank statements to expedite the resolution of this matter. I appreciate any assistance you can provide as I am in urgent need of this deposit.

I am seeking assistance for my elderly relatives, aged 87 and 90, who wish to directly contact an agent in their area. The automated messages are not helpful to them as they do not use the internet or email. They bought life insurance from Metropolitan Life Insurance Company through home visits. However, now they face difficulties reaching someone for important advice, often encountering prerecorded messages and extensive hold times. This is causing significant frustration. I do not wish to provide my personal email at this time.

I am seeking to obtain the phone number, mailing address, fax number, and any reference numbers related to my account. Additionally, I would like to receive the email address of my case manager, Debbie, to have her send this information to my email at [redacted] The purpose of this request is in relation to the payment on my account. Although I haven't yet applied for social security, I am in the process of doing so. Given the circumstances, I am hoping that providing an email demonstrating my engagement with them would suffice for an extension to submit my social security application, for my payments to be retroactively applied, and for them to recommence. I have financial obligations that I must address, so your assistance with this matter would be greatly appreciated. Thank you for your attention to this.

Dear MetLife, I previously notified you of my sister Maria Oltheten's passing, with policy number [redacted], on 01/21/[redacted]. Despite informing you of the situation and her address change in February, I have received three bills and a question about mail forwarding to my address. I have attempted to contact you by phone without success, as the line disconnects when I mention canceling a policy. Unable to address this over the phone or online, I am reaching out through this online account. When I managed to cancel the policy, I was informed of a refund due to its shorter coverage duration. Kindly update your records and inform all relevant departments that the policy was canceled as of 02/29/[redacted]. Thank you, Joseph H. Oltheten

Hello, I hope you are doing well. I am reaching out regarding my mother, Jobita M., who had a policy with MetLife under #[redacted]62. The insured car, a [redacted] Subaru Impreza with plate number [redacted]-JD3, was declared a total loss in March [redacted]. Despite no longer being insured with MetLife, they have been charging her bank account since March 22, [redacted], without resolution. We have contacted several agents, but the issue persists. The last contact was on April 16, [redacted], when a refund of $[redacted].00 was promised but not received. As a 76-year-old woman on a limited income, she cannot afford these unauthorized charges. A formal complaint will be made if this matter is not resolved promptly. I, María B., her daughter and proxy, am seeking urgent action. Thank you.

I have an annuity with Nationwide Mutual Insurance under Rudolfo Pacheco Tinoco since [redacted]. The legal firm Day Ketterer used to send checks every five years, but since their closure, I am unsure who will handle it this November [redacted]. I need details about how MetLife will manage my annuity, as I have not received any notification. Residing in Costa Rica, any assistance regarding my annuity would be greatly appreciated. Thank you, Rudolfo Pacheco Tinoco

I am concerned about the life insurance policy payout for my son. The beneficiary listed is his spouse, who is under suspicion for his death due to a fatal drug overdose. She may have tampered with the policy to benefit herself instead of my grandson, who was originally included. Additionally, my son's will, which left everything to his offspring, has gone missing, and she was the only one with access to it. I feel that a proper investigation would have revealed these details before awarding her the funds.

Several years ago, my ex-husband and I purchased a policy with MetLife in the late 60s or early 70s. I believe either myself or my children are listed as beneficiaries. Following our divorce and his remarriage, he likely did not continue the payments or make any updates. Recently, I discovered potential unclaimed funds from MetLife in his name, Edward R. Jurinek, on the Illinois Treasurer's website. He passed away on May 24, [redacted], and I have his death certificate and our divorce papers. Our original MetLife agent was Rita Boggiano. I am seeking assistance in verifying this information to potentially benefit my children, Sandra, Sharon, Kristin, and Edward. My name is Frances, also known as Francesca Edgeworth. Any help on this matter would be greatly appreciated. Thank you.

Hello, I am considering purchasing multiple insurance policies for my various animals. Prior to enrolling in your pet insurance plans, I have a few inquiries I would like to address: 1. I have noticed in reviews that Metlife sometimes denies claims for conditions believed to be pre-existing when they are not. If this occurs, would I need to appeal every denial? 2. How do you define a pre-existing condition? 3. What documentation is necessary for enrollment with Metlife? 4. If my pet has only received routine vaccinations, spaying/neutering, and never needed veterinary care for any other reason, would this information still be required? 5. Are there specific conditions that are excluded or covered under the accident and illness coverage, or will this information be provided post-enrollment? 6. Is there a rewards program for claims-free periods? 7. Are there additional or annual fees, and what payment methods do you accept? I hope to determine if your insurance is suitable for my beloved pets. I appreciate your responses. Thank you, Kyla

I am experiencing difficulty accessing my online account. When attempting to register, I received a message indicating that my email is already in use. Likewise, when trying to recover my username, I was informed that there isn't a username associated with that email address. After calling customer service and passing the initial verification process, the automated system was unable to verify my identity and mentioned transferring me, only to then encounter a technical error resulting in an abrupt disconnection. I am unable to access my account via the online platform or telephone system, despite funds continuing to be debited from my bank account.

I cashed in my life insurance policy back in March [redacted] but haven't received the check. I've been informed it was mailed three times with no luck. Every time I call, I speak to someone in Asia and have to repeat my situation. I urgently need the funds as I have upcoming heart surgery. The policy has been fully paid for and originated years ago. I've requested options like overnight delivery, direct deposit, or certified mail, but all were refused. They only agree to send it regularly. Promises of email updates were not fulfilled. The situation is urgent, and I can't afford to wait for reissued checks. Please assist. I prefer a call to my power of attorney at [redacted].