Meijer Customer Service Issues

I had a frustrating experience at Meijer in Fort Wayne, Indiana on Maysville Rd. Whenever I use my Meijer credit card there, I encounter issues at the checkout. Despite using the card smoothly at other Meijer locations in Angola, Indiana, Defiance, Ohio, and on Illinois Road in Fort Wayne, this particular store always gives me trouble. Even after confirming with my card company that there were no issues with my card, I had multiple failed attempts at checkout. The staff's inability to manually enter my card numbers and the lack of helpfulness from the supervisors left me beyond upset. After wasting nearly two hours trying to complete my purchase, I had to leave my groceries at the service desk due to the extensive delay, which was disheartening. My young child was also affected by the ordeal. In the end, I found success using my card at the Meijer gas station. This experience has left me considering shopping at Walmart instead of returning to that particular Meijer store.

I am a retired veteran and have a disability. I applied for a door greeter position with the Elgin, Illinois loss prevention team at Meijer. Despite assurances from Kim Butler that there is no discrimination, I have not been given a chance to demonstrate my abilities. Following my initial interview in August [redacted] where I was told the position was filled, the role reappeared in November with promises of a callback that never came. The position continues to be reposted, most recently on 12/10, yet I am not being considered. Despite my age and use of a scooter, I am eager to work and have extensive customer service experience from running my own business. I believe I am facing discrimination and I am requesting an explanation for this treatment. Thank you for your attention. - Andrew Ellicock

My partner and I stopped for gas at the Meijer gas station in Battle Creek, Michigan on Columbia Ave. After my partner paid with what he thought was a stack of 10 one-dollar bills for $10 worth of gas, we realized there was more money missing. I called the station, and a man named Mark promised to have the manager check the register and review the footage. The manager confirmed that my partner paid with a $20 bill and received $10 in change. I'm trying to reach out to this manager for further clarification. I understand this is a personal issue, but I feel like this may not have been an isolated incident. Any assistance in connecting me with the manager would be greatly appreciated. My name is Autumn, and you can reach me at [redacted] or [redacted]. Thank you for your help and time.

I was at Meijer in Evergreen Park using self-checkout between 6:30-7 pm. The attendant approached me after I purchased alcohol, asking if I scanned the wrapping paper. I was frustrated because the wrapping paper was from Target, clearly labeled. I felt unfairly judged. I am a loyal Meijer customer and spend a significant amount there. I plan to seek legal advice about this incident and believe the employee needs further training on how to handle such situations more sensitively.

I visited one of your gas stations and encountered a frustrating experience. Despite requesting $20 of gas on pump 7 and paying with my bank card, the pump did not work. The staff, preoccupied with personal conversation, wrongly accused me of selecting the wrong pump. Despite presenting proof of payment and my empty tank, the confrontation with the unhelpful manager escalated. Eventually, I was promised a refund within two days but left feeling dissatisfied and inconvenienced. I expect accountability regarding the manager's behavior, compensation for the ordeal, and measures to avoid similar incidents in the future. This unpleasant encounter has disrupted my routine, affecting my commute to work. The unprofessional conduct of the manager at store #29 on Center Road has left me disappointed and inconvenienced. Today's date is 12/15/19.

On Saturday evening between 6:30 and 7 pm, I was using the Meijer self-checkout with an older female employee overseeing the area. Upon scanning my items, the machine prompted for assistance due to an alcohol purchase. When the employee approached, she asked if I scanned my wrapping paper, which I hadn't because it was from Target. I was upset by her assumption and lack of apology, feeling accused of theft. I am a frequent shopper at Meijer and spend significant amounts there, as indicated by my rewards card and receipts. I shared my dissatisfaction with the store manager, Bill, who acknowledged the issue and promised to address it with the employee. While I appreciate the apology, I still feel unsettled and believe further actions should be taken to prevent such incidents in the future.

The Lapeer store has been newly remodeled. However, the bottle return area is in poor condition which needs attention. I have photographs to share with the corporate team. Today, while I was shopping, I mentioned the state of the return area to a manager who seemed uninterested, only offering to send the floor cleaning staff. The situation requires more than a simple floor wash; the machines are extremely dirty and require thorough cleaning with strong products. The area is unpleasant with a sticky floor and an unpleasant smell. Meijer should strive for better standards. Given the choices available for shopping in our town, the dirty conditions and the manager's dismissive attitude towards feedback may drive customers away.

I want to praise a wonderful employee at the Groesbeck and Cass Ave. store in Clinton Township, Michigan. Margaret Herman #[redacted] works at the Service Desk/Cashier and always provides excellent service. Margaret is consistently pleasant, helpful, and greets me with a smile every time I need assistance. I would appreciate it if my feedback could be shared with Andrian Lewis, Matt Craig, and Rick Keyes. Recognizing employees like Margaret is essential to show appreciation for their hard work. Best regards, Cathy Leone

I bought a purse on September 21 intending to give it as a Christmas gift. Today, on December 21, exactly 90 days later, I tried to return it. However, I was informed that I couldn't. Despite the purchase falling within the 90-day return policy, I was denied. When the employee noticed the September purchase date, she immediately refused the return. I believe I should have been allowed to return it. Not sure if it's personal or a store policy issue. Any guidance would be appreciated. Thank you.

I recently received a call from my credit card company regarding potential fraud related to an Apple purchase I did not make on the specified date. After contacting them, the agent mistakenly removed all Apple transactions instead of just the fraudulent one. Consequently, Apple rightfully complained, and all charges, including the fraud, were reinstated. To make matters worse, the credit card company accused me of theft, despite a long history of significant transactions on the card. In response, I closed the account. However, when attempting to settle the balance offline, I encountered issues with their online payment system, leading to a late fee being charged. This entire ordeal has been frustrating, especially since it has tarnished my relationship with the credit card company, all under Fred Meijer's name.

I visited your Meijer store at [redacted] Pardee Rd. Taylor MI [redacted] on December 24, [redacted], at around 6:00 pm. I experienced an issue at U scan lane #7 where the register was not working. After being asked to move to lane #11, a customer from another lane cut in front of us. Despite our attempts to explain the situation, the customer refused to move. The manager, Marie, did not handle the situation well, leading to an unpleasant experience. I had to leave without purchasing the Christmas gifts I had for my grandchildren, as my items were not allowed to be rung through. I called the Taylor police and they advised me to reach out to Meijer corporate for compensation due to the incident. I hope that this issue can be addressed promptly. Thank you for your attention to this matter. - Stacey Bow-Lovely

I am reaching out on behalf of a finance company that possesses 35,[redacted] pieces of Meijer branded costume jewelry, originally manufactured by the former Lydell Jewelry Co. With Lydell now closed, our aim is to sell this inventory to Meijer or another interested party. As the items are exclusive to Meijer, we require their consent to proceed with the sale to mitigate our losses. For further discussion, kindly reach out to me at [redacted]. Thank you, Emily Gottschalk.

I visited Meijer in Jeffersonville, Indiana, and informed customer service that the handicap stall was out of toilet paper. They mentioned it was like that since morning and they didn't have any. I suggested they could get some from the grocery aisle, but they said they couldn't. I found it strange that the staff seemed hesitant to help customers, especially in the handicap stall. It would have been helpful if they had put up a sign or said the stall was out of order before someone used it.

While in your store in Scio Township on Jackson Road near Ann Arbor, Michigan, I experienced long wait times at the customer service desk due to limited staff. The situation was frustrating as the lone employee was overwhelmed and the line grew longer with each customer served. I come from a management background and found this level of customer service unacceptable. It was disappointing to witness the lack of support for the overwhelmed staff member. It would have been more professional for the manager to step in and assist until additional trained staff could join. The lack of efficient management and support for employees reflects poorly on the store. Furthermore, I have observed inappropriate language used by employees during my visits, suggesting possible discontent among the staff. The high turnover rate within the nearly three years I have frequented the store indicates a need for improved leadership and management in various departments.

Over the last 6 months, the Meijer location in Howell on Grand River has seriously declined. I have to visit Meijer almost every day, but they are constantly out of essential items. They have been out of Fevertree tonic water for a whole month, our favorite milk brand for 5 days straight, frozen peas for 3 days, and limes and ginger root were unavailable multiple days in a row. They have not had chicken broth for about 3 weeks. This situation is frustrating, considering that we are only a household of 2, and we spent $11,[redacted].01 there in [redacted]. When I inquire about the shortages, all they can say is they stock what they receive. It's disappointing, and I am considering switching stores.

Yesterday on December 31st, my spouse purchased six packs of sports trading cards at $21.99 each from Meijers in Oswego, Illinois. Although they were all factory-sealed, upon opening one at home, he discovered that the packaging had been tampered with. Each individual sleeve had been opened, and fake football and baseball cards were placed inside a box intended for basketball cards. Despite resealing the box externally to appear factory-sealed, the deception was evident upon inspection. Subsequently, he encountered the same issue with a second box and noticed possible tampering with a third basketball box. Upon returning the items and receiving a refund without difficulty, the concern was raised to customer service. However, their response lacked appropriate concern for the situation. This negligent attitude towards such fraudulent activities could potentially harm other customers who might purchase these compromised products unknowingly. As someone who values collecting and selling cards, this experience is unacceptable and alarming. Whether the tampering occurred at the hands of a customer, an employee, or the product was received in this condition, it remains a serious issue that demands investigation. The implications of selling such compromised items, especially to unsuspecting recipients, are troubling. I hope that bringing attention to this incident will prevent similar occurrences in the future. Consequently, this incident has cast doubt on whether we will continue purchasing card merchandise from Meijers in the future.

I have specific days when I am available for work, but I keep getting called in on days when I am not available due to health reasons. I would like to stop receiving calls on those days. Additionally, I'm concerned about favoritism towards a coworker who often gets her way without a doctor's note. For instance, one time she insisted on taking over a department even though it was already completed, leading to a conflict. Despite my explanation to the manager on duty, she was still favored. This coworker frequently avoids certain tasks and leaves early, causing disruptions. I would like this situation to be addressed so that everyone is treated fairly.

I had pre-purchased numerous boxes of diapers in anticipation of my baby’s arrival, but unfortunately, I ended up buying too many of the same size, totaling nearly 25 boxes. Upon trying to return them, I was only offered $12.07 in store credit, despite spending roughly $20-25 per box. I didn’t keep the receipts, and even the diapers I received as gifts didn’t come with receipts. I just wanted to exchange them for the correct sizes and was willing to pay the difference. It’s frustrating that the store stands to profit so much from my return while I lose out. It's already costly to buy diapers, and this experience feels like a rip-off. I won’t be recommending this place for diaper purchases in the future.

On January 2nd, 20, close to midnight, my husband and I arrived at the self-checkout lanes as the other lanes were closed. I expressed my wish for an open lane due to our cart full of groceries worth $[redacted].89. Despite checking multiple times that the other lanes were closed, I noticed a Meijer worker observing us. I proceeded to scan our items. When a caucasian family arrived with a similar amount of groceries, the Meijer worker, later identified as Tony T from Meijer #41 in Benton Harbor, MI, directed them to an open lane to check out, which felt discriminatory. I informed Tony T that I would report his behavior. If there are cameras in the area, I urge you to review the footage. Such treatment is unacceptable, and if this is how my family will be treated, I will have to consider shopping elsewhere. Thank you for your attention. Tamekia

I am disappointed by the store's offer of only 40% store credit without a receipt as it seems unfair and unethical. I believe a small processing fee would be more reasonable, perhaps a flat rate like a $5 deduction for returns under $[redacted]. This large deduction is too significant, especially for someone on a fixed income like me. I reluctantly accepted the store credit but wanted to express my dissatisfaction with this policy. It's disheartening to feel like the store is taking advantage of loyal customers in this manner.