Meijer Customer Service Issues

I've experienced issues with the deli at Meijer on Norton Ave not following my special requests for pick up orders. Despite trying three times to order the Meijer Rontini Mozzarella salad, I was informed via text by the Shipt member that the deli is refusing my requests. Interestingly, the Harvey St location had no problem fulfilling my order. It's frustrating to have to go out of my way for something meant to be convenient. I hope the Meijer on Norton Ave can clarify their stance on good customer service. Removing three items from a salad should not be so difficult. My recent order, number [redacted]4 for 5lbs of deli salad, will have to be canceled as a result.

I want to address an experience I had at the Waukesha, WI store on January 9. While shopping alone, I encountered an employee named Andrew J in the produce section who greeted me twice, even after I didn't respond. Another time, with my husband present, the same employee looked me over inappropriately in the same section. Subsequently, at the self-checkout, a middle-aged employee of Indian/Middle Eastern descent also repeated a greeting after I was occupied with bagging my purchases. This behavior is unsettling, making me feel unsafe. It's crucial for your staff to respect customers' personal space and not pressure them for responses. I hope this concerns of mine are taken seriously, and steps are taken to ensure a safer and more comfortable shopping environment for all patrons.

Today, I visited the Meijer store on Conant in Maumee, Ohio, hoping to purchase a TV I found using the Meijer app. Upon finding the TV with a receipt showing a price inquiry of $[redacted].00 taped to it, I asked an employee if I could do my grocery shopping first. He agreed to prepare the TV for me. However, during check out, there was a delay as they couldn't find the discounted TV. After some back and forth with employees, I felt frustrated and belittled when they doubted the validity of the sale price I saw on the app. Despite being a loyal customer who frequently shops at Meijer, this experience left me feeling unappreciated. I hope the team can improve their customer service in the future.

I am feeling quite frustrated. I transitioned to Meijer brand coffee and other items over the past few years. However, I am constantly dealing with them being out of stock now. I have visited my local Meijer's five times in the last week and a half, spanning two different stores, only to find them consistently out of stock. As they have reduced the variety of items they offer (including many of my favorites), the Meijer Columbian coffee was the main reason I continued shopping there. It's a staple in my household. I am very let down and will have to switch to another brand of coffee, which gives me no incentive to keep shopping at Meijer. I have observed that many shelves are not adequately stocked. Recently, half of the items I wanted were unavailable due to empty shelves. It seems like improvement is needed in scheduling shelf stocking and supply ordering to address this issue. I believe I won't be the only customer you lose due to this matter.

While at Meijer in Grove City, I encountered a situation where a customer seemed unwell. When I suggested to the individual's daughter to get a riding cart for her father, the greeter intervened rudely by insisting the cart was only for the elderly. Despite my attempts to reach out to a manager, the greeter physically blocked me. After reporting the incident to Store Manager Linda, they addressed the situation with the greeter. However, when I returned to the store, I observed the same greeter still on duty. As a loyal customer of Meijer, I am disappointed by the discriminatory behavior I experienced. The greeter's actions were unwarranted, and I believe they should face further consequences for their behavior. This incident has left me feeling unwelcome and I hope for a resolution to prevent such incidents in the future.

I wanted to share an experience I had at Meijer in Jenison, Michigan on 01/14/[redacted]. It was my first time at this location and I found the store layout to be different from other Meijer stores I've visited. While looking for coffee, I approached a Meijer team member in the grocery section to ask for help. Unfortunately, the team member responded rudely, suggesting I should have read the signs instead of asking for help. This interaction left me feeling shocked and my shopping experience was negatively affected. I believe that as a representative of a reputable company, customer service should be a top priority. I will not be returning to this Meijer location and will share my experience with others.

I previously raised concerns about the Madison Heights, MI Meijer store. The produce section had spoiled goods, including brown and slimy lettuce and moldy strawberries. Restocking, particularly the Mio water enhancing drops, was severely delayed. During the 10 for 10+1 sale, essential items like Meijer facial tissues and dairy products were out of stock. Numerous shelves throughout the store were empty, including the bun and refrigerator sections. Despite attempting to address the issues with associates, the overall lack of products was shocking. The store appears to be underperforming consistently. I would be happy to share the pictures I took to illustrate the situation. The store manager contacted me previously, but I felt it was more of a gesture to appease me. As a long-time customer, especially during my health struggles as a cancer patient, it is disheartening to see the decline in stock availability.

I purchased a 3-year warranty for my Element Amazon Fire TV, and it suddenly stopped working after only a year. It turns on, tries to optimize, then shuts off repeatedly. I was assured when I bought the TV and warranty that I could exchange it with just the receipt if anything went wrong. Now, the store claims they don't understand how the warranty works, leaving me feeling deceived. I have the receipt, the TV, and even the original box. I bought it at Meijer in Reynoldsburg, Ohio, and I am seeking the replacement I was promised. The staff hyped up the warranty, assuring me I could exchange the TV if it broke within 3 years, which is not the case now that I need it. I am upset by this situation and would like to proceed as per what your employee assured me of.

Canceling the free prescription program at Meijer will definitely have a positive impact on their savings. Personally, most of my medications are received through a 90-day mail-order service covered by insurance. The last time I used the "free script" offer, I ended up spending $77 on in-store purchases. Since Meijer is not a store I regularly visit due to my location, the free medications were a major incentive for me to stop by. I'm grateful for the years of complimentary medication, and should I happen to be near a Meijer store in the future and have a reason to visit, I look forward to patronizing the store again.

I went to Meijer on Hurstbourne Pkwy in Louisville, KY to buy medicine for my sick child with a fever. However, I was unexpectedly asked to leave while browsing the clearance aisles on my way to the medicine section. I have never engaged in any form of theft, boasting a clean record with no convictions to my name, and I am willing to prove this if necessary. The behavior of the staff representing your store left me deeply offended and shaken, and I believe an apology is warranted. My family and I have been loyal customers, and we are all dismayed by what occurred. The employees did not inquire about my name or request to see my ID, which I would have readily provided. I urge you to address this issue with your employees promptly before facing potential legal action. I am extremely upset and contemplating reaching out to the media. This experience has left me feeling more offended than ever before. Unfortunately, your store has lost a loyal customer in me and many others in my family.

Dear community members, I wanted to share a recent experience at a new Meijer store in Fremont, MI. On 1/22/[redacted], my husband faced an issue using his mom's Meijer credit card for groceries. Despite having used it before, this time, he was denied because the cashier believed the transaction could be fraudulent due to a policy change. Even though both share the same last name, "Holbrook," the purchase was declined. He offered to call his mom for permission but was unsuccessful. We left empty-handed, disappointed that we couldn't buy the groceries we needed. Additionally, we were surprised that the same card was accepted at the Meijer gas station without question. This inconsistency in implementing policies left us feeling disrespected. We won't be returning to Meijer and will share this experience with others.

I visited the Meijer on 96th Street in Fishers, Indiana tonight to shop for my son's birthday. While there, I felt uncomfortable as a store employee followed me around. I was unsure if he suspected me of shoplifting or if he had ulterior motives. The employee did not offer any assistance and his behavior made me feel harassed. He was sneaking around aisles and hiding, making me wonder if he was recording or taking pictures of me. He had no visible employee tag or identification. Despite being trained in defense tactics, I refrained from confronting him and instead recorded his actions on my phone. He accused me of trespassing when I started recording. This experience was deeply disturbing, and I will not return to any Meijer store after this incident. I hope for a resolution to this concerning situation.

On Friday, my doctor sent a prescription to the pharmacy. I received a text message saying it would be ready on Saturday after one. When my husband went at around one thirty, he was informed that my insurance had rejected it. When I called to offer to pay cash, I was told it wasn't possible. After contacting my insurance, they confirmed they hadn't rejected it but were told by the pharmacy they didn't stock the medication. The pharmacy then admitted they needed to order it. I spoke to Brad, who oversees the store, and he discovered they did carry the medication but were temporarily out. Despite promises to follow up, Brad didn't. It's frustrating as this is vital heart medication. Ultimately, I received the script this morning after a series of untruths. The lack of name badges makes it hard to identify staff members, and being misled is unacceptable. - Hazel

On Friday, 01/24/[redacted], I obtained and paid for a prescription that I had requested a refill for. I discovered on Monday, 01/27/[redacted] that there was an additional prescription in the package which I neither take nor ordered. When I tried to return it to Meijer on Holton Road, North Muskegon, the male pharmacy employee refused, stating it had been in my possession too long. Despite admitting I didn't order it, he declined the return. He lacked eye contact during our conversation and mentioned checking the bag before leaving, which I found unreasonable since I believed I was picking up my requested refill. Trusting the Meijer pharmacy to accurately refill prescriptions, I was disappointed in the service provided. I hope to return the unwanted prescription and receive a refund promptly. Thank you. Best, Cheryl A. G. [redacted] [redacted]

Today, I visited the Meijer store in Lima, Ohio to purchase liquor. I encountered a situation where a clerk asked a seemingly older customer for their ID and mentioned it was required by law to scan it. Upon questioning this, I discovered there is no such law in Ohio regarding ID scanning for buying alcohol. This raised concerns about how personal information from IDs is handled by the store. I would appreciate clarification on why IDs are scanned, what information is collected, and how it's used or shared. This experience has made me uneasy about continuing to shop at Meijer locations. Thank you, Dan M.

One of your employees provided me with incorrect information over the phone about my debit bank card. I had explained to him that the chip on my card was damaged and asked if there was another way for me to input my information for purchasing groceries in the store. He assured me that they could manually enter the card number using the cash register. However, when I reached the checkout, the cashier informed me that they were unable to input the debit card number manually. Luckily, there was a Huntington bank located in the store.

I enjoy shopping at your stores, but I have had recurring issues with the self-checkout registers requiring resets due to recent computer updates, as indicated by employees at the local Terre Haute store. Despite voicing my concern to two staff members, I have found this to be an ongoing problem. To avoid further frustration, I will opt for traditional checkout lanes where staff assist with scanning and bagging. I understand my feedback may seem minor given the scale of your company, but I hope it is considered along with others who may share similar experiences.

I was recently banned from a store for an incident that I believe was unjust. I was assisting an older man in a powered cart who accidentally bumped into a shelf while I was guiding him to the restroom. When I tried to put the shelf back in place, a staff member confronted me and immediately asked me to leave without giving me a chance to explain. Despite numerous attempts to resolve the issue, I have been unsuccessful in lifting the ban. This situation has begun to impact my daily life, especially since I am unable to visit my hometown Meijer store in Greenville, Michigan. I have always been a respectful customer there, even having connections with the previous store director. Although the original incident happened in Grand Rapids at store #1, this ban is affecting my ability to shop comfortably at my local store in Greenville. Any assistance or guidance on this matter would be greatly appreciated. Thank you. Paul

I am Judy Menner, a Meijer customer with Mperks. Today, I spent over two hours carefully putting together my shopping list on the website. I have my order saved, but unfortunately, there are no time slots available for either pickup or delivery today or tomorrow. The only options given are for March 13th or 14th, and all slots are already taken. I even have a special coupon for 75 cents off each 24-pack of Ice Mountain water with the snap-close lid, which I could not apply to my order. When I inquired with customer service, they mentioned that more time slots open up on Sundays at 6 AM, but they couldn't guarantee my coupon would be honored on my current order. This situation is frustrating because it's not my fault that I can't get my groceries now, it's an issue on your end. I insist that the 75 cents discount for the six 24-packs of Ice Mountain water is applied to my order.

I have experienced multiple disconnections without warning. I declined a delivery order before it was dispatched. The store manager, Josh informed me that I could only expect store credit or be without a refund. This conversation took place on Friday the 27th of March at 9 am. Despite reaching out via email and phone several times daily since, I have faced abrupt hang-ups from four different customer service agents. Shockingly, the case wasn't initiated until Monday the 30th! The order I refused was never even shipped from the store. The charge should have been canceled immediately. I am still awaiting a refund and the promised communication from corporate management. This lack of action is unacceptable, especially during these financially challenging times.