Meijer Customer Service Issues

I am a loyal customer of your Southgate Michigan store and usually find it well-stocked and clean. However, during my recent visit, I encountered an issue at the self-checkout when an associate seemingly manipulated the survey feedback without giving me the chance to respond. This left me feeling concerned about the integrity of the customer service scoring system at your store. As a former store manager at a competitor's location, I understand the importance of accurate feedback and ethical practices. I was disappointed by this experience and hope that steps can be taken to ensure that all customers have a fair opportunity to provide genuine feedback in the future.

I am disappointed with the quality of the candy I purchased from your store. When I attempted to seek a refund, I was met with refusal and unhelpfulness from your staff. I was told to return during business hours to address my concerns, despite the product being inedible. I work in a field involving sanitation, and the condition of the candy was appalling. I hope this matter can be resolved promptly to ensure customer satisfaction.

I have previously expressed my concerns about the store in Evergreen Park, Illinois. Despite having multiple discussions with the manager about the insufficient number of cashiers with long lines of customers holding full carts at checkout, the situation remains unchanged. During my recent visit, I encountered a friendly young cashier who informed me that they had run out of bags, which I find unacceptable for a major chain grocery store. Fortunately, I had brought my own bags, as I had a substantial purchase totaling $[redacted]. If not for my bags, I would have considered leaving my items and walking out. Instances like these make it more enticing to shop elsewhere in our neighborhood. Kindly refrain from having the manager contact me, as she tends to deflect responsibility onto her staff culture. It is her duty as the manager to ensure accountability for the store's operations.

On November 20, [redacted], I visited store #[redacted] and was helped by a delightful cashier named Pamela at 18:41:30. She greeted me warmly and made my experience pleasant. However, after noticing that I did not receive the 30% discount on a robe, I showed the customer service representative a picture of the sign indicating the discount. Unfortunately, her response was unhelpful and dismissive. I am left wondering why a sign stating 30% off women's sleepwear was placed on the racks with robes that were excluded from the promotion. Additionally, the lack of customer service skills displayed by the staff member was disappointing. In a competitive retail environment with other large stores nearby, I expected better service to keep customers coming back.

I used curb side pick up for my groceries and paid a $5 fee for the service. When I arrived, I called customer service twice for help bringing out my order. After waiting in my car for 20 minutes, I saw a man, not dressed as a Meijer employee, smoking a cigarette near my car. At home, I noticed I had been overcharged for an item and received multiple charges. The Marquette store initially claimed not to offer curbside service. After speaking with a manager who promised a refund, I received no call back and had to follow up the next day. After waiting on hold for 20 minutes, I was only offered in-store credit, including credit for my next curbside order which I don't plan to use again due to this experience. I'm still awaiting a resolution and my refund.

I have been a loyal customer at your West Saginaw store for over 40 years, utilizing your pharmacy and purchasing groceries and items for my family. Drawing from my upbringing in a grocery market in southern Ohio where excellent service was paramount, I believe that ensuring a seamless shopping experience is key in retail. While Meijers on W. Saginaw is convenient and carries most of my essentials, I have some suggestions to elevate the shopping experience. Firstly, increasing the number of open lanes for those with larger orders who prefer assistance with bagging would be beneficial. Additionally, having dedicated employees to aid with bagging to maintain efficiency and convenience is important. On a recent visit at 8:45 A.M. to avoid holiday crowds, encountering closed lanes and frustrated customers highlights the need for improved checkout processes. Reducing stress for employees, enhancing customer satisfaction, and possibly involving struggling seniors in the parking lot assistance program could greatly improve service. Despite these challenges, I appreciate the friendly demeanor of your employees and hope for improvements that prioritize service over cost-cutting measures. Addressing issues like cutting wait times, especially for freshly sliced cold cuts and cheese, is crucial for customer satisfaction and efficiency. In conclusion, I believe that prioritizing service and the well-being of employees and customers over profits can lead to a more positive shopping experience. I offer these observations in the spirit of constructive feedback to enhance the overall retail environment for all shoppers. Thank you for considering these insights. Sincerely, C.H.

I recently left the Meijer store in Lenox Township, MI, after spending 35 minutes waiting in line to check out. It was frustrating to see only 2 regular cash registers open for customers, leading to a long wait and unhappy customers. Although 2 additional registers were eventually opened, they didn't call forward those of us who had been waiting the longest. Customers who arrived later were served first, causing more frustration. Despite cashiers being available, self-checkout was also an option, which I prefer not to use as I expect to be assisted with my purchases. This experience of waiting over 30 minutes for checkout is not what customers expect, especially on a busy Sunday holiday weekend evening. I hope Meijer addresses this recurring issue to improve customer service in their stores.

I am a frequent shopper at Meijer and visit the store daily. However, I have noticed a lack of diversity in the baby doll selection, specifically the absence of African American baby dolls. It is disappointing to see only lighter shades available, as it does not represent the variety of cultures in society. I have spent over 15 minutes searching for an African American baby doll without success, which is inconvenient. I hope Meijer can provide a more inclusive range of options and include African American baby dolls for customers like me who are looking for representation in the products available.

I have an emotional support animal, a 3-pound Toy Yorkie. I visited your Gall Road Myers and was asked to leave. I have taken her everywhere with me for 2 years without any problems. I have never had any issues in Battle Creek when I go to the Beckley Road location. I am appalled. She is my emotional support dog, prescribed to me with all the necessary documentation. I will not be shopping at your Gall Road store again. I work in this area and used the store frequently, but not anymore. I am done.

I visited your Goal Road store and was asked to leave because I had my service dog with me. She is a 3-pound toy teacup Yorkie prescribed by my psychologist, and she is registered. Despite explaining this, I was told to leave and that I should have had her on a leash. I feel very disappointed as I have never faced such an issue at any other Myers stores. I used to shop at your store frequently, but after this experience, I may not visit any Myers stores again. I am appalled and frustrated by how I was treated.

I reside in Highland, MI, where my local Meijer market is in White Lake township. We rely on water refills from the water island due to having wells here. Unfortunately, the refill system often fails, despite my complaints to the management. While they express concern and apologize, no action follows. I believe a more reliable vendor should replace the current one. The nearby Kroger always seems to function properly, prompting me to choose it over Meijer, even though I prefer the latter. Additionally, my water trips to Kroger often lead to extra purchases. I urge for a resolution to this ongoing issue at Meijer.

I visited Meijer on Westmain in Kalamazoo, MI today, 12-3-19, and bought frozen peas and carrots. When I opened the bag, I discovered a small piece of wood inside. It was about an inch long. I have photos of it, as well as the bag and the wooden piece. This could have been a choking hazard if swallowed, especially for a child. I am a regular buyer of this product and have never encountered such an issue before. If you need the pictures and package details, please let me know. Thank you for your attention to this matter. Consider initiating a recall to prevent any potential risks.

I am part of a group planning a protest at Grand Ledge Meijer. The checkout line organization and the line assignment machine are causing chaos. The machine often directs customers to lines with full carts, leading to long waits and damaged frozen products. This issue is elevated with the upcoming apartment complex opening nearby, making shopping there unbearable. Even though many of us live close by, we prefer to drive nine miles to KROGER for a smoother shopping experience.

Yesterday, I visited your pharmacy in Geneva, IL to get a prescription for my dog. I used the drive-thru but was informed the cameras weren't working and had to go inside. Once inside, I saw a long line at the pharmacy with 3 pharmacists and 7 customers ahead of me. I reached the counter after a few minutes to learn my prescription wasn't ready and would take about 30 more minutes. Despite calling an hour earlier to confirm, the wait was frustrating. Every time I asked about my prescription, I was met with delays and false promises. It took a total of 45 minutes before I got my prescription. The experience showcased poor customer service, with long waits and a lack of urgency and empathy from the pharmacy staff. I was very disappointed, and this may deter me from returning to Meijer in the future and discourage others from doing so as well.

I recently visited my local Meijer store in Sandusky, Ohio, and was disappointed to find out that the Honey Bunches of Oats with Cinnamon cereal is on clearance. I was surprised because I was told it's the top-selling cereal. To my dismay, when I checked other Meijer stores in Rossford and Toledo, they were also out of stock. This lack of availability is concerning. Adding to the frustration is the fact that the Sandusky store has been out of Sweet 'N Low for over a week. As a loyal customer, these issues make me question why I should continue to shop at Meijer when I can find what I need at Kroger or Walmart. I hope these supply issues can be addressed soon.

I had a disappointing experience at the grocery store today. The cashier, Makayla, was very impolite. She didn't greet me first, only engaged with her colleague about leaving work, and didn't acknowledge me when I tried to pay. She seemed impatient when I had trouble with the card machine and didn't offer assistance. Her lack of basic politeness made me feel disrespected, especially when she greeted the person behind me but not me. I hope Makayla can learn from this feedback and improve her customer service skills. Being kind and considerate to all customers is important, even when one is having a bad day.

While working at Meijer, I have noticed several issues with the system. For example, the return system allows people to steal merchandise and then quickly return it to receive money or a return card, which unfortunately encourages more theft. Additionally, complaints from customers often result in monetary compensation or a "happiness card," even for matters beyond what is legally required. The company loses significant amounts of money through these practices. Furthermore, there are concerns regarding outdated registers and mold growth in many store locations, such as the gas station at store [redacted] where mold was left untreated for over a decade until reported to Osha. Store [redacted] seems to suffer due to inadequate leadership, leading to significant understaffing in various departments. Although I enjoy my work here, some of the company's policies and regulations seem unreasonable.

On December 7, [redacted], I visited your East Washington Street location in Indianapolis. As I have diabetic neuropathy, it's crucial for me to consume fresh vegetables to manage my condition. After being turned away from a nearby restaurant due to my personal items, I visited your store. To my surprise, a Deli employee insisted on paying for my meal to accommodate my dietary needs. While I appreciate the gesture, this unexpected act of kindness was concerning. Your company should be cautious in hiring individuals who make unsolicited financial decisions. I wanted to bring this to your attention as it reflects on your corporate values. I am grateful for the help, but it's essential to consider privacy and professional boundaries in these situations. Thank you for understanding.

On Friday, December 6 around 7:00 am, while my car was legally parked on Portage Road in South Bend, Indiana, it was hit by carts being moved by an employee. My bumper was damaged in the incident. I reported the accident to the manager, who took pictures and my contact information, mentioning that corporate would follow up. However, I have not received any communication from corporate regarding the necessary repairs. I am eagerly awaiting their call to begin resolving the damage caused by your equipment and employee.

I want to share my recent experience at the Meijer in Rochester Hills. When I was there yesterday, I noticed only three cashiers were working, resulting in long lines and a wait of over an hour just to check out. While I was in line, a blonde-haired manager passed by, and when I asked her about the closed registers, she responded rudely, stating they were working on it. It left me feeling concerned about how employees are being treated if customers are spoken to in such a manner. I believe the store needs to hire more staff and train them on how to communicate professionally with customers. Your attention to this matter would be greatly appreciated. Thank you.