Lyft Customer Service Issues

Yesterday, I took a Lyft ride at 1:30 PM to go to the theatre for a 2:00 show. Unfortunately, our driver's car battery died as we turned onto Sixth Avenue. Stranded in 39-degree weather, I had to take a bicycle cart to make it to the theatre on time. Not noticing the fare details, I ended up being charged $[redacted].96, with an extra $37.19 tip added without my consent. I felt frustrated by the experience. The Lyft driver agreed to cancel the ride with the cart service. I'm seeking reimbursement for the overcharged cart ride and the inconvenience of being left in the cold on the street.

I accidentally left my two phones in the driver's car on Monday evening. I contacted the support team, but unfortunately, I have yet to retrieve my phones. If they are not returned by tomorrow, I will involve the authorities. The driver's name is Angela, and she had my address from a previous trip. It's crucial to reach out to her and ensure the phones are returned promptly. I can be reached at [redacted]. The car she drives is a grey Prius with the tag number 8 UUK998. Your assistance in resolving this matter promptly is greatly appreciated.

On the evening of Tuesday, November 22, [redacted], my account was unexpectedly placed on hold without any explanation. I tried searching for a way to contact support on the app with no success and ended up finding information through a Google search. Upon arriving at Bradley International Airport in Hartford, CT on November 21, [redacted], I took a Lyft to Western MA. During the ride, the driver expressed frustration about the route and decided to take a detour without my request. This led to Lyft sending me messages about the prolonged journey, asking if there was an accident and offering help. I assured them I was fine once the driver used the app to communicate with them. Despite the detour, I reached my destination safely a few minutes later.

My account has been suspended since 11/22/[redacted], and I am seeking reactivation. I arrived at Bradley International Airport in Hartford, CT on 11/21/[redacted] and used Lyft to reach my destination. During the ride, the driver deviated from the route, causing concerns from the Lyft app. After addressing the issue with the driver, I arrived at my destination safely. I have a history of successful use on my profile and request for my account to be reinstated.

On November 24th, during my ride with Maikel to Russell Street in Somerville, I encountered a frustrating situation. The driver ended my trip prematurely to pick up another passenger heading to Boston, while I was still en route to Somerville. Despite not requesting a shared ride, the driver attempted to drop me off along the way, claiming it was not his concern since I paid Lyft, not him. Fortunately, the new passengers declined the ride, insisting it was unfair to me. Eventually, I insisted the driver take me to my intended destination, but this experience left me dissatisfied. To add to the confusion, I mistakenly went to 43 Russell Street in Charlestown before this incident occurred. Both rides were provided by the same driver, compounding the issues. I am seeking a refund for this disappointing experience.

I have been a customer with your company since September [redacted]. I want to express my disappointment with the service I received on 11/24/[redacted]. The driver seemed to ignore my attempt to flag him down, even though I made several attempts to contact him. Despite this, I was still charged for the ride. I would like this issue to be resolved promptly with a full refund to my bank account. Rest assured, this experience will not deter me from continuing to use your services in the future. Thank you for addressing this matter.

I booked a tour in Kona, HI and required transportation to the bus station to reach the tour destination. We needed to catch a specific bus departing before 9:30am, so we arranged for a Lyft to pick us up on 9/23 between 5:00am and 5:10am to get to the bus. Despite waiting since 4:50am as instructed, no driver arrived, and we missed our bus scheduled for 5:35am. When a driver was finally assigned around 6:15am, it was too late for us to make it in time. Due to this unfortunate situation resulting in a missed tour worth $[redacted], we kindly request a refund check as soon as possible. Thank you, Debbie T.

I accidentally left my phone in a Lyft this morning. The driver was in a silver Kia Soul, and it was a female driver who sat very close to the steering wheel. My name is Rita Hinesman. You can reach me at [redacted] I am hoping the driver can return my phone either to my workplace where she dropped me off earlier or to my pickup address at [redacted] Thornton Drive and place it in the mailbox. Either of these options would be greatly appreciated. I have been trying to call my phone without success.

Dear Support Team, I encountered a glitch in your Maps system during recent rides organized through United Healthcare Reservation Transportation Services for my Dad. The driver was directed to the wrong location twice, resulting in confusion between Long Beach, CA, and Carson, CA, which have distinct zip codes. I had to pay the driver in cash to reach my Dad's appointment, causing a delay. Subsequently, the driver was misdirected for the return trip, leading me to cancel the ride and arrange alternate transportation. As these services are covered by United Healthcare, I have not used your services directly. I trust you will rectify this issue promptly, or I may need to explore alternative transportation options. Thank you, Violeta Luna

I recently found two unauthorized charges from Lyft in San Francisco on my December 2, [redacted] bank statement. The first charge was $60.88, and the second one was $28.99. These charges are fraudulent. I have already informed my bank, and they have deactivated my current card, replacing it with a new one. I am seeking a full refund of $89.87 for these transactions. If a refund cannot be arranged, I will escalate this matter through my bank's procedures. Thank you for your attention to this issue. Regards, S. R.

I recently discovered two unauthorized charges on my bank statement from Lyft in San Francisco, California on Dec. 2, [redacted]. The charges were for $60.88 and $28.99. I promptly contacted my bank, and they have taken steps to address the issue by suspending my card and issuing a new one. I am seeking a refund for the total amount of $89.87. If a refund cannot be processed, I will escalate the matter through my bank. I appreciate your prompt attention to this matter. Thank you. Sue R.

I recently took a ride and noticed that in addition to paying for the cab, extra money was deducted for a cash lift that I did not intend to use. There is still a remaining balance of approximately $13 on my Cash cab account. I am unsure of how to proceed to have this refunded to my account. My account number is [redacted] and my name is Tammy. Any assistance in resolving this and transferring the funds back to my account would be greatly appreciated. Thank you.

In December, I was picked up by a driver named Julio for a ride that was supposed to be $23.65, but he didn't have enough gas. He said the only place he could get gas was at Racetrack gas station because he didn't have cash or his credit card. This caused us to drive around to find a Racetrack gas station, resulting in my charge increasing to $41. I believe I shouldn't have to pay extra for him to refill his car. Please refund my money, or I will have to dispute these charges with my bank.

Money was deducted without authorization from my account, $15.86 on Thursday at 8:36 and $21.79 today at 9:10 for a Lyft ride I did not take. During the first charge, I was asleep, and during the second one, I was in an Uber, so it's clear I didn't initiate these rides. I request an immediate full refund for both unauthorized charges. Quick resolution is crucial as I rely on rideshares for commuting to work and taking my kids to school.

I believe I left my phone in the Lyft ride I just took, and since then, I haven't received any follow-up emails from Lyft after being dropped off by the driver, Wayne. The ride occurred on December 4, [redacted], with a pick-up location at [redacted] S Seacrest Blvd, Boynton Beach, FL at around 7:00 PM, and drop-off at 2 Cardiff Way, Boynton Beach, FL around 7:30 PM. I suspect my inability to confirm the ride is due to losing my phone. I hope this can help ensure Wayne is compensated and facilitate the return of my phone.

I am Amanda Adams. I had a scheduled lift service for 1:33 yesterday afternoon that did not arrive. I had to rebook and pay for another ride, even though the original lift did not show up. The initial booking was made around 12:00 yesterday, with the pickup time set for 1:33. I am requesting a prompt refund to my card for the missing service. Thank you in advance. Kindly reply to me via message.

Hello, I am Cynthia L. My phone number linked to my Lift account has been compromised, and I can no longer access my email associated with it due to forgotten password. I have $[redacted].00 in lift credits that I need to utilize. My new contact number is [redacted]. Please contact me via email at [redacted] I have been trying to address this issue for weeks now. I purchased these lift credits and need to make use of them. Thank you.

Hi, I am seeking assistance in reactivating my account as I recently received a notification stating it's on hold due to a violation of the terms of service. I want to clarify that I did not drive under the influence or engage in any unsafe behavior. While driving, I always prioritize safety and try to avoid accidents despite facing challenges from other drivers. My passengers can attest to my responsible driving and commitment to providing a positive experience. I can assure you that I have not consumed alcohol or drugs while working. I attempted to contact the help center to dispute the report about me sleeping while driving, which is untrue as I was fully awake. I kindly request for my account to be reinstated as I understand Lyft Safety is investigating the alleged violations of terms of service.

My roommate used my Lyft referral, and I allowed him to use my account for direct deposit. However, his paycheck has not been deposited, and we are unsure of its whereabouts. I assisted him out of goodwill due to his account troubles, not to take his money. I am wrongly accused and urgently need this matter sorted out promptly. Thank you for your help.

Yesterday morning, I booked a Lyft ride from [redacted] 16th Street in St. Augustine Beach for 5:30 am. The driver, Jeff, arrived late at 6 am and took us to [redacted] Lewis Speedway. Despite my husband not realizing our credit card was linked in the app, Jeff asked for $40 in cash and we paid. However, our card was also charged $26.65, leaving us paying a total of $66.65. We would like a refund for one of these payments. We are contacting Mastercard as well. Please refund us and inform us of the process. You can contact us at home in Canada at [redacted] or email us at [redacted]