What Do I Do If My Lowe's Gift Card Balance Won't Load?
If the Lowe's gift card balance checking tool wouldn't load your gift card's balance, there are several things that could be wrong. An "Invalid" error could be caused by an expired card or a simple typo. A non-responsive tool could indicate server or internet connection problems. A low balance is an indication of theft. Each cause requires a different response.
If you have a Lowe's gift card, tried to use the online tool for gift card balance checking, and found that you couldn't get your card's balance to load, there are several things that might be wrong. You should figure out which one it is before you try to use the card again. Keep reading to learn more.
The "Invalid" Error Message
If you got an "Invalid" error message when you entered your card's numbers, you might just have entered one or both of the numbers wrong. Enter them again and double check them. You can find the gift card number on the back of a physical Lowe's card. The PIN is right next to it, though you may need to scratch off a security strip to see it. If you have a digital Lowe's card, look for both numbers in the card's delivery email.
If the numbers aren't wrong, you might wonder if the card has expired, especially if it's been a long time since you got it. However, Lowe's gift cards don't expire. Usually. If you spent all the balance on the card and then didn't reload it for 90 days, the card will be deactivated and the numbers invalidated.
No Response from the Gift Card Checking Tool
It's a different matter if the gift card checking tool doesn't do anything at all when you try to use it. The first thing to do is check your internet connection. A bad connection could cause the tool to freeze.
If a bad connection wasn't the cause of the problem, Lowe's servers probably are. At this point, just wait for the Lowe's tech department to find and fix the problem. It's all you can do. If waiting doesn't help matters, report your experience to Lowe's customer service department.
A Low Balance
A balance checking tool that works just fine but displays a balance that is too low should cause you to ensure that someone hasn't been using your card without your permission. If you have a physical Lowe's gift card, see if you still actually have it. If you don't then it's possible that someone else does, and is using it. If your Lowe's card is digital, it's possible that someone got the card's numbers or maybe even hacked into your Lowe's account.
In either case, you can determine if your card was stolen by logging into your Lowe's account and looking at your account's most recent transactions. If you find any that you don't recognize, and that were made with your gift card, theft and possibly hacking is virtually certain. The first thing you need to do is change your Lowe's password before any more damage is done.
If you believe your card was stolen or your Lowe's account was hacked, contact a Lowe's customer service representative and report the problem. The representative may be able to get the card canceled and issue you a new one. They probably won't be able to get your missing balance back, though.
Contacting Lowe's
If you need help sorting out your gift card problem, contact a Lowe's customer service representative. You can speak to one by phone, or you can use the Lowe's help forum or chat.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Lowe's Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Lowe's in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Lowe's Gift Card Balance Won't Load? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.