Light In The Box Customer Service Issues

I received two wine-colored vests in size Large, but I actually needed them in size X-Large. There was a mix-up as I received two of the same color. I have tried to contact you multiple times and returned them to the address on the package I received, but later realized it was incorrect. Could you please investigate where they are now? My intention was to order one in wine and the other in Dark Blue. I also returned a Red one with a request for a size change from Large to Extra Large. If possible, I would appreciate a call at[redacted]. Thank you in advance for your assistance.

Order # [redacted][redacted] I received my order a few minutes ago and was quite surprised when I opened the package. The swimsuits I received were not what I expected for the following reasons: 1) The $9.99 swimsuit had the wrong pattern and lacked an inner lining, making it more of a regular street short than a swim bottom. 2) The $2.99 swimsuit was also incorrect as it was too long, ending 2-3 inches below my knees, making it hard to walk in. I would appreciate it if you could provide me with a return label to send back these swimsuits and issue a refund promptly. I had previously ordered a leather jacket from your company and was satisfied, so this experience was unexpected. It appears that the manufacturer may have sent me items at random this time. You can reach me at [redacted] if needed. I am available at home every day from 8am to 12 noon. Thank you.

I have made two orders before and now I want to place another one. I prefer using a Courier Service for delivery instead of the South African Post Office. The first order was successfully delivered by a courier to our address, which was great. However, the second order was sent to the Post Office for collection, which is not what we want. How can I ensure that my preference for delivery by a Courier Service is noted when I place the new order?

I bought eight pieces of the same item in different colors and sizes. Additionally, there were two more items in the order I want to return. I followed the return instructions, reviewing and photographing each piece. However, I encountered a technical issue and was prompted to try again later. When I tried to resume the process, all my documentation was gone.

Hello, I placed an order but encountered issues with the payment process. I inputted all my card details, including the security code sent by my bank via SMS. Despite this, I was asked for an additional code, which I only received today via email. Consequently, I canceled my order but am unable to place it again. Lightinthebox, I've been trying to reorder the items listed below. Could you please assist me? Product details: 1. Femme Salon Chaussures Modernes - €57.99 x1 2. Manteau Femme Plein Air Casual - €51.99 x1 3. Chemise Chemisier Femme Blanche - €32.99 x2 (1 in Bleu de minuit, 1 in Blanche) Canceled Order Delivery Address: MICHELINE GIRARD 80 RUE PIERRE DELIRY CHALON SUR SAONE, [redacted] France If possible, I would appreciate help in completing the purchase process. Thank you.

I purchased a pair of men's winter black boots from the "Light in the Box" website after seeing a photo. I selected a size 12 and paid for them to be shipped. Unfortunately, upon receiving them, I realized they are not the same as what was advertised. The quality is noticeably inferior, not matching the image on the website which displayed a well-made boot with a certain texture and softness. Instead, the boots I received are stiff and of lower quality. I am dissatisfied and would like a refund as well as a prepaid return label from "Light in the Box" to send the boots back for a refund.

I am having trouble signing into my account. I have verified my email address '[redacted]' and my password 'Templeogue321,' but it is not accepting both together. I received an email with a password reset but it has not worked. My preferred name is 'Mary,' but my legal name is Nora Mary Kelly, which is on my bank and card details, as well as my phone. Please accept both my email address and the provided password.

Hello, I hope you are having a good day. Regarding order number [redacted][redacted], there are two issues I would like to address: 1. I arranged for my order to be delivered to a friend's address for onward delivery to me. Unfortunately, the order did not reach my friend's house on time, which means it might be delivered to an empty house. Can arrangements be made for the order to be returned directly to ensure a smooth refund process without the need for anyone to be present to receive it? 2. On the date of March 10, I observed a hold on my credit card that was used for the purchase, separate from the payment for shipping. Could you please clarify the reason for this hold and provide information on when the funds will be released? Thank you.

Subject: Return of Items and Refund Request Hello, I am contacting you regarding order number: [redacted][redacted]. I recently purchased two dresses from your company but have decided that I do not want to keep them. I have made several attempts to return the package, but unfortunately, I have been unsuccessful. Shipments to China are currently not accepted, and even using Borderguru, as advised by Klarna, did not work. Klarna has already paid you €[redacted].79 for the two dresses and is now requesting reimbursement from me. I do not believe I should be responsible for paying for items I do not intend to keep. I have been trying to return the package since day one, and I believe it is not my responsibility if shipments are not being accepted. The Klarna team may reach out to you directly to settle this matter. I kindly request your prompt response on how to proceed further. Ideally, I would appreciate it if someone from your team could arrange to pick up the package, as I am tired of making trips to the post office. In summary, I am requesting that you refund the money to Klarna and arrange for the prompt collection of the dresses. For any further correspondence, please contact me at [redacted] Thank you, Sylvia K.

I have been waiting for my orders with tracking numbers [redacted][redacted] and [redacted][redacted] since March 22, [redacted]. These packages were supposed to be delivered by DPD. I didn't receive any information that I could collect them at Billa. Today, after calling DPD Customer Service three times, they mentioned it should be at Billa for pickup, but Billa denied it. The Customer Service then suggested that since no email address was provided, the packages might have been sent back. I was expecting three packages, but only received one small carpet. This is not acceptable. I want my items because I paid over [redacted]€ for them. Either I receive my orders, a refund, as I'm not willing to pay over [redacted]€ for just one carpet, or I'll consider legal action. Best regards, Schneider

Hello! I placed an order and paid by credit card (€35.96 charged on 27/03/[redacted]), but the order process was not completed. Therefore, I cannot find the order now and I am unsure if all details were provided. As my smartphone displayed that the transaction was not completed, I placed a new order for €55.90, which has been paid for and is on its way. Question: What about the first order/payment refund???? I appreciate prompt assistance. Thank you in advance. Regards, Ulrike d'Hone

Hello, I am having issues with the following two orders: Order Number [redacted]0 Daisies, listed price: 4.11€ Order Number [redacted]2 Black background flower, listed price: 4.11€ The PayPal transactions are showing strange amounts: - 15.86€ for the daisies - 10.47€ for the black background flower Initially, both purchases were supposed to be combined for a single shipment to reduce shipping costs. I am not sure what happened, but please review and adjust accordingly. Thank you in advance, C. Jacquot

I placed orders on 11/03/[redacted] and 18/03/[redacted] with Lightning The Box. They claim they haven't received the payment. I have confirmation of my orders and the bank statement indicating the payment. Could you provide me with an email address to send these documents? I've shopped on your site before without any issues. I hope for a prompt response as I am eagerly awaiting my orders. Sincerely, [initials]

I'm experiencing an issue with my account disappearance. My name is K. Laszko. My current phone number is [redacted]. My previous phone number was [redacted]. My address is [redacted] Swan Rd, Okawville, IL [redacted]. I usually make payments through PayPal. When I log into my account to check my orders, it shows that I have never placed any orders with you. However, I have made numerous orders in the past, including purchasing a gold membership last month, or was it December? I am concerned because I had a pending order that has now disappeared as well. I am unable to view any of my previous orders because the system indicates that I have never made any. I would greatly appreciate assistance in restoring my account. I will refrain from making any further purchases until this matter is resolved.

Hello, I am writing to address an issue regarding an order I placed on the website. I attempted to submit a complaint through the site, but it seems impossible to do so. Order number: [redacted][redacted] After requesting a refund, I was informed that it was not possible because the item was made to order. When we made the purchase, we did not realize that "made to order" and "customized" were two different things. We interpreted "made to order" as referring to personalized measurements, not all items. The dress we purchased does not fit properly and appears to be more sheer than depicted in the photo. Therefore, we are requesting a refund on an exceptional basis due to our dissatisfaction with the purchase.

Dear all, I ordered the mermaid/trumpet mother-of-the-bride wedding dress. Unfortunately, the package arrived later than expected, even though I paid for expedited delivery. I have requested a return due to the poor quality of the dress and its improper fit. I followed the size guides provided, yet the dress is tight and does not suit me at all. I am eagerly awaiting a prompt response regarding the return process. Your urgent attention to this matter would be greatly appreciated. Thank you, Sarah

I made a purchase today with order number #[redacted][redacted] and the estimated delivery time was initially 4-7 business days, leading me to believe it would arrive by 4/11/23. After payment, the delivery estimate changed to 4/13/23 - 4/22/23, which is too late as I need these hats by 4/12/23 to bring to a sick relative in another state. I urgently request that you ship the order as soon as possible. I am concerned about any additional charges on my card as the total amount was not displayed until after processing the payment, which was misleading. Please assure me there will be no unexpected charges. Kindly confirm that the order will arrive by April 11, [redacted], at the address provided. I can be reached via email at [redacted] Thank you in advance for your understanding and prompt action. I am looking forward to your response.

I need to return a dress I ordered because it is too small. I am unwilling to pay for assistance. Please send me a return label and instructions for a refund. My address is Sandra Holmberg, [redacted] W 7th St Cir, Rush City, MN [redacted]. I would prefer not to be redirected to a website that requires a payment of $1 and will charge a monthly fee. If I do not receive return information within a week, I will reach out to the BETTER BUSINESS BUREAU. I am also contacting my credit card company to halt payment for the dress being returned.

I made a payment for a blue sleeveless top from Lightinthebox on Facebook using my credit card. Despite not having an account, I did not receive a confirmation email from them. When reaching out to Customer Service, they only advise to check the account I don't have. It has been 5 days since the payment, and the charge went through without any email confirmation (23€). I have now created an account, but it is empty since it was set up after the purchase. I am looking to find an email address to contact them since the provided solution is not applicable. I have realized it is a Chinese company, which was unexpected for me. Any assistance on how to proceed would be greatly appreciated.

Hello, I would like to report an issue with my order #[redacted][redacted]. I purchased a customized sized dress, a two-piece Mermaid/Trumpet sparkle dress, but the size is extremely small. I have taken photos of the dress measurements, which show it is at least two inches too small all over and there is no extra room to move. I am unsure who to contact or where to send the photos. This dress is for a wedding in 4 weeks, and despite its beauty, it is not usable as it is too small for me to fit into. Any assistance would be greatly appreciated. Thank you.