Light In The Box Customer Service Issues

Hello, I'm Agnieszka Gren. I need assistance returning a dress but can't find the order number in my account. I attempted to log in using my email and social media, but still cannot locate the number. My details are SWECN[redacted]59YQ, shipping address at Seven Dental 69-75 Radford Road Nottingham NG7 5DR. I paid £37.13 on 3/12/[redacted] with a credit card ending in -[redacted]. Please email me the order number at [redacted] Thank you for your assistance. Regards, Agnieszka Gren

Guten Tag, ich würde gerne erfahren, wo sich meine bestellten und bezahlten Artikel befinden. Laut meiner Recherche im Internet beträgt die Lieferzeit für die Expresslieferung normalerweise 3 bis 5 Tage. Aufgrund des Weihnachtsgeschäfts verstehe ich, dass es möglicherweise länger dauern könnte. Trotzdem mache ich mir Sorgen, ob meine Ware noch zugestellt wird. Mit freundlichen Grüßen, K.Troitzsch.

Hello, I made two orders with Light in the Box, one on December 17th with order number [redacted]9 and another on December 18th with order number [redacted]. When I log into my account, it shows no order history, no tracking information, and no record of my purchases totaling almost $[redacted]. I am concerned if this is a scam website and if I have been ripped off. I would appreciate prompt delivery of the items I ordered and clarification on this issue. Thank you.

I used [redacted] to place an order on November 27th with Order # [redacted]6 for a boys' 3D hoodie in size 12-13 and blue color. The estimated delivery was before Christmas, but I have not received it yet. I am requesting a refund. My name is Charlene D. I paid via PayPal and have proof of payment. The hoodie cost $24.99, and I paid $34.93 in total.

On December 16th, I ordered a medium-sized brown human hair wig for $50.99 plus $10 for shipping. An amount of $60.95 was immediately charged to my card ending in [redacted]. To date, I have not received the wig and have been unable to get any information (order confirmation or shipping updates). Please provide an explanation, or I will have to take further action. You can reach me at [redacted]86 or email me at [redacted]

I am missing the following items: a hat, men's cargo pants, a women's shirt with a Rottweiler print, a black backpack, and a men's sweater with a white tiger. When I log in, I can't see any of my orders anymore. My phone had some issues, so I downloaded the app again with the same email, but I still can't see anything. I'm frustrated because I should have received this order already as it was prepared but not shipped a week ago. I'm unsure why I can't see any information. The last payment I made was $50. Thank you.

I have not received my order yet. It was supposed to be delivered before Christmas. When I track my package, it shows an arrival scan in Mississauga since December 16th. However, when I try to track my package directly with Canada Post, it says that they do not have any information on that package. I have already filled out a ticket with customer service, but they just told me the same things I already knew about it.

I am writing for the fifth time and I keep getting all my emails back from you! I am starting to get angry because in December, I bought a wig that I did not like. They told me I should send it back to China, but the post office does NOT send packages to China! You should know that! I feel quite deceived! Please send me a normal address immediately where I can return the wig so I can get my EUR 65.46 back into my account. If this does not happen now, I will complain bitterly and take legal action and give you a very bad review as well! Gabriele Z. Currypark 28 [redacted] Diessen Phone: 08[redacted] Account: IBAN: DE34 7[redacted] 0[redacted]62 BIC: GENODEF1DSS

On December 18th, I placed an order for multiple items and used PayPal for payment. The PayPal transaction shows as completed, but when I check the company's website, I cannot find any record of my order. This makes it impossible for me to track my order since I can't access any information to submit for tracking. I have made multiple unsuccessful attempts to contact them for assistance, but I have not been able to reach anyone. I am in need of help to resolve this issue.

Hello, I've been attempting to return this order, which is completely different from what I had originally purchased. Order number: [redacted][redacted]. I've encountered difficulties with the return/refund page and despite reaching out via email, I haven't received a response. I believe the site is suggesting a resolution. Unfortunately, no one has been attentive to my concerns. Now, Klarna, the payment service, has halted the payment process until this issue is resolved. Your assistance would be greatly appreciated. Thank you.

I have attempted to contact you multiple times regarding this matter, but have not received any response. I received item number [redacted][redacted] and unfortunately, it does not resemble the product I originally ordered. Since the first day, I have been trying to initiate a return, but have been unable to do so because I cannot take photos as required. Being 70 years old, I struggle with this technology. I trust that upon receiving the return, you will be able to see the discrepancy. I kindly ask for your assistance in resolving this issue. Thank you.

I purchased two heated jackets, but they arrived without the batteries. The package was not damaged, and the two batteries are missing. I kindly request for the two batteries to be sent to me. My name is Helga Assaf, residing at Lerchenauer Straße 219a in [redacted] München. Today, on the second of January [redacted], I picked up the package myself. I urge you to please send the batteries to me as soon as possible. If this is not resolved promptly, I will refrain from making any future purchases from your company. I urgently need these batteries as the jackets are of no use without them. I am extremely disappointed this time, as all my previous orders have been fine, and I believe I have been a good customer so far. Sincerely, Helga Assaf My email address is [redacted]

I returned a black cowl neck sweater a couple of weeks ago because the neck was too small and tight. I am looking for a full refund. Today, I received the printed pink dress, but the sleeves are way too big. I also request a full refund for this item. The sizing of these clothes is inconsistent, and they should be true to size throughout. The dresses look lovely, especially for a wedding guest, but I cannot risk them not fitting correctly. The fabric is nice, but the fit is not good. I am disappointed with the experience, and the shipping was very slow.

I recently received a damaged item that I ordered from Light In The Box. The package was in terrible condition, affecting the item inside. I promptly submitted a return request on their website for the damaged item, but I haven't received any response or a return label from them. I have now noticed an unauthorized charge on my credit card, which I am currently disputing. Unfortunately, I have been unable to reach the merchant as they don't have a customer service phone number or any means of communication. Despite following their return process, I am left with no option but to involve my credit card company to resolve this issue.

I purchased a 3-channel dash cam over a month ago. When I tried to charge it, it made excessive noise. Upon attempting to install the camera, an insert SD card message appeared even though I already had one inserted. The camera then turned off by itself consistently despite my efforts. After reaching out to customer service, I was instructed to upload videos to demonstrate the issue. Following this, a lady named Camilla informed me that I would receive a refund. However, despite my continued inquiries, I have only been met with promises to contact me soon and the request to reach out to the seller. I have already provided videos of the problem, so I am confused as to why they need to contact the seller. I am eagerly awaiting the refund so I can consider purchasing an alternative on their website. The delay in receiving a refund is frustrating, and I hope for a resolution soon.

I ordered two items in December and paid extra for shipping. One item arrived yesterday, and it does not fit properly - it is too short from the crotch to the shoulder, leaving a complete breast exposed. Also, the color is wrong, as I ordered red but received grey. I have been trying to contact the company via phone and email to request replacements, but have not received any responses. I would like the items replaced free of charge - the yellow item should be a size 5 toddler, and the other item a size 4 toddler in red. If the correct items cannot be sent, I would like instructions on how to return them for a refund.

Order No. 2[redacted] 6[redacted] I placed an order for 2 black items, but only received 1 in the delivery. I am missing 1 item and would like to know if I will receive it or get a refund, including free shipping. --- 1 x $12.99 3-piece offer for $30.54 I ordered 3 items at a special price, but only 1 was delivered. I am missing 2 items and would like to know if I will receive them or get a refund, including free shipping. --- 🇩🇪 Please communicate in German, I do not understand otherwise! 🇩🇪 Due to health reasons, I cannot make phone calls! I have been trying to make a complaint for about 20 hours but have not received a response from you. "My Order No. 2[redacted] 6[redacted]" My complaints/emails have gone unanswered. The items received do not match my order. 3 items are missing. Subject: Fw: 🇩🇪 Complaint 🇩🇪 From: [redacted] To: [redacted] Date: Friday, January 20, [redacted], at 10:21 am Once again, I haven't received any responses after sending emails to 5 different addresses on the 18th. Please process and respond to my issue. I couldn't find any information about missing items in your complaints section. I am missing 3 products. Will I receive them or get a refund with free delivery? --- > Sent: Thursday, January 19, [redacted], at 2:45 pm > From: [redacted] > To: [redacted] > Subject: 🇩🇪 Complaint 🇩🇪 > > 🇩🇪 Please communicate in German 🇩🇪 > > Complaint: > 3 products missing > > 3-piece GPS set offer = only 1 product delivered > = 2 missing > 2 black Winter Gloves = only 1 delivered > = 1 missing > ------ > Resend the 3 missing products?? > ..or > Refund with free delivery?? > ------ > Please respond in 🇩🇪 German. > ------ > > > Sent: Wednesday, January 18, [redacted], at 9:46 pm > > From: [redacted] > > To: contact@

For the past 3 days, I have been trying to file a complaint about 3 items. 🤬 "Order No. 2[redacted] 6[redacted]" The order was for 2 black items. Only 1 item was delivered. 1 item is missing. Will I receive the missing item or a refund, including free shipping? ----- 1 item for 12.99 Euro Offer for 3 items at 30.54 Euro The order was for 3 items at a special price. Only 1 item was delivered. 2 items are missing. Will I receive these 2 missing items or a refund, including free shipping? ---#--#-#-# 🇩🇪 Please respond in German, I don't understand a word! 🇩🇪 Due to health reasons, I cannot make phone calls! I have been trying to make a complaint with you for about 20 hours now 🤬, but I cannot find anything, keep trying, yet I receive no response from you. "Order No. 2[redacted] 6[redacted]" My complaint/emails, with no response. The shipped items do not match the order! 3 items are missing. Subject: Fw: 🇩🇪 Complaint 🇩🇪 From: [redacted] To: [redacted] Date: Friday, January 20, [redacted], at 10:21 AM Order No. 2[redacted] 6[redacted] I am reiterating my question because I emailed 5 different email addresses on the 18th but have not received any response. Please handle and respond to this matter. I could not find any information about missing parts complaints with you. 3 products are missing. Will I receive these items or a refund, including free delivery?! ---- > Sent: Thursday, January 19, [redacted], at 2:45 PM > From: [redacted] > To: [redacted] > Subject: 🇩🇪 Complaint 🇩🇪 > > 🇩🇪 Please communicate in German 🇩🇪 > > Complaint: > 3 products missing > > 3-set GPS offer = only 1 item delivered > = 2 items missing > 2 black winter gloves = only 1 item delivered > = 1 item missing > ------ > Can the 3 missing products be sent again?? > ..or > Ref

I consulted the size chart before placing my order for an extra extra large size, which, according to the chart, corresponds to an American size 16. Regrettably, the item I received does not match the size I expected. Frustratingly, my attempts to submit a ticket on the website were unsuccessful due to a malfunctioning submit button. On top of that, there was no return label included, and I may have to incur a return cost of $20 to $40. Despite my disappointment, the offered 10% discount to keep the ill-fitting item seems unsatisfactory. Additionally, my efforts to contact them by phone were futile as the mailbox was full. I feel misled by the company's name suggesting a U.S. origin when it appears otherwise.

Hello! My name is Linda Lamas, a customer of LightInTheBox. I placed an order, number [redacted]5 with transaction ID 4EG97352NA984 on 17/01/[redacted], comprising 12 items. A few days later, I requested a size exchange for three items through the app. They approved the change but mentioned it would cause a delay in the order's delivery. I am currently trying to reach them urgently as I need the remaining items before I leave the country on February 12th for an extended period. I want to mention that the order was placed by my husband, Mr. Luis Javier Cárdenas, as I encountered issues with the application. My husband has been unsure how to ask for the expedited shipping of this order. I would greatly appreciate your assistance.