Light In The Box Customer Service Issues

I received an email a few days after placing my order stating that one item was no longer available and was canceled with a refund. This item was part of a set, and I only want the complete set. I've been emailing for hours without any response, and the chat keeps disconnecting. I need to make sure the unwanted items are not shipped and that I can order items that are truly available. I was counting on the family PJs for a photo, but now I may not be able to take it without a replacement. This experience has been frustrating with false advertisement and lack of quick assistance. If this continues, I may just request a full refund. I am extremely upset with the service today and find it unacceptable that it's taking so long to resolve. Having worked in customer service myself, I cannot understand the lack of support. Why isn't there a phone number provided for assistance?

I have purchased 28 items, but have only received 4 so far. Two of these items are my Granddaughter's Christmas dress, although one is overdue and hasn't even left the factory yet. The rest of the order has been divided into two separate orders, and I am also missing a pair of shoes. The remaining items were supposed to arrive starting today, but only a few have been delivered. The important ones seem to be delayed by a week or two, which is concerning as they are Christmas gifts.

On December 2nd, I was contacted by the apartment office to collect some packages. However, upon receiving the clothing, I noticed that the sizes are not suitable for me. The difference in body shapes between Asians and Americans is quite noticeable. Therefore, I have decided to return the items for a refund to avoid any misunderstandings. I expect a prompt resolution either by refunding the money or providing clothing with measurements in American sizes. I trust that this matter will be handled efficiently and without any complications. Please adjust the measurements to American standards or process a refund for me. I am certain that we can resolve this matter smoothly. Thank you for your attention to this matter. My contact number is [redacted], and I go by the name Carlos.

On December 2nd, I received a call from the apartment office notifying me to pick up some packages. The clothing doesn't fit me properly. I am American, not Asian, and the differences in body type are quite noticeable. Asians and Americans have distinct body shapes and measurements. This discrepancy is why I am requesting a refund for the order. I am very concerned about the possibility of being scammed and having my money taken from me. Therefore, I am requesting a refund or for the clothing to be sized in American measurements. I trust that this matter will be resolved satisfactorily and smoothly. Please adjust the measurements to American standards or proceed with my refund request. I am confident that this issue will be resolved without any major complications. What are the next steps? My contact number is [redacted] and my name is C. Rodriguez. You can reach me via email at [redacted]

I am attempting to return two items from my order - a navy blue XL women's hoodie and a dark grey XL women's blouse. I have filled out return tickets for both but encountered an issue when trying to submit them due to an error regarding my email format. Despite receiving emails from LightInTheBox regularly at the same email address, I am unable to proceed with the return process. I have not been able to locate customer service contact options such as phone numbers, live chat, or a functional email address. I seek guidance on how to return these items and receive a refund. Thank you for any assistance you can provide.

Hello, I am having trouble logging into my account both via email and my phone number. When I click on "Forgot password," I do not receive any instructions to reset it, which is preventing me from accessing my account to track my order from December 5th that seems to have gone through. I am unable to access my account through any means. Thank you for your assistance. Best regards, C. Roussel [redacted] Route de Loreux La Petite Foncerie [redacted] Marcilly en Gault

I am not very proficient in English, could you perhaps correspond with me in German? Ich habe bei Light in the Box eine Bestellung im Wert von [redacted]€ getätigt und war überhaupt nicht zufrieden. Zuerst hatten wir Kontakt per E-Mail und sie sagten mir, dass ich 50% des Preises zurückerstattet bekomme und die Artikel behalten darf. Leider kann ich sie nicht mehr erreichen, da ich nicht mehr auf ihre E-Mails antworten kann, da die Adresse nicht funktioniert. Man kann also nicht auf E-Mails von ihnen antworten. Sie hatten damit geworben, dass ich alles erstattet bekomme, wenn ich unzufrieden bin. Was kann ich jetzt tun? Ich möchte mein Geld zurück, auch wenn es nur die 50% sind, was eine Frechheit ist, aber lieber das, als leer auszugehen. Viele Grüße.

Thank you for the parcel I received yesterday. I need assistance with returning the items for larger sizes. The medium black joggers are too small and tight, I would like to exchange for a large size. Similarly, the grey joggers are also small, if they are medium, I need an extra-large size instead. I apologize for any inconvenience, usually, I am a medium sized person but these items seem to be running small. I am unable to download the app to contact customer service. Sincerely, [initials]

I purchased a pair of boots for my grandson, and the order tracking is mixed up with another customer's. The website shows no orders, but my credit card was charged. You can reach me at [redacted]. The order was placed using my credit card, at [redacted] Rugby Place, Winchester, VA. I prefer calls or texts over emails for any communication regarding this issue. If not resolved, I'll dispute the charge on my credit card. The cowboy boots were meant to be delivered to 27 Pavillion Lane, Berkeley Springs, WV [redacted] for Rylan P. I appreciate a prompt response through call or text as I don't use email.

Subject: Return Request Hello, I have received your delivery but can only keep 3 items. The other 3 sweaters I would like to return because the colors do not match (not as pictured) and the size is not correct. I tried to process the return online but encountered difficulties. Please provide me with the return address and refund the remaining amount of CHF 93.97. I will be keeping the sweater priced at CHF 35.10. I find your website not very user-friendly, especially as a 70-year-old customer. Additionally, I am concerned that all sweaters do not have labels indicating quality and washing instructions. I appreciate a prompt response. Best regards, Carmelita Boari Adult Educator SVEB2 Carmelita Boari Hardungstrasse 5 [redacted] St.Gallen Tel. +[redacted] [redacted] 10 21 [redacted] [redacted] 79 32 [redacted]

Payment Confirmed - Order #[redacted]1 from LightInTheBox.com Returns Hello, I have received your delivery but can only keep 3 items. I would like to return the other 3 sweaters as they do not match the color (not as pictured) and the size is incorrect. I tried to process the return online, but unfortunately, I was unable to do so. Please provide me with the return address and refund the remaining amount of CHF 93.97. I will only be keeping the sweater priced at CHF 35.10. Your website is not user-friendly to me as a 70-year-old. Additionally, I find it concerning that all sweaters lack tags indicating quality and washing instructions. I await your prompt response. Best regards, Carmelita Boari Adult Educator SVEB2 Carmelita Boari Hardungstrasse 5 [redacted] St. Gallen Tel. +[redacted] [redacted] 10 21 [redacted] [redacted] 79 32 [redacted]

I have not received a part of my order, specifically the Women's Jumpsuit Lace-Up Print Shirt Collar Elegant Party Prom Straight Regular Fit Short Sleeve in Green, sizes S, M, and L, from Order No. [redacted]7. I have received the other items, but this one is missing. I kindly request for it to be sent as I have already paid for it, and I believe I overpaid for the entire order based on your payment information at the time of purchase. Thank you. - S. Maroney

I purchased a blouse on 11/27/[redacted] and received it on 12/07/[redacted]. Upon inspection, the blouse did not have the embellishments shown in the picture. This does not meet my needs, and I would like to return it for a refund. I have attempted to contact Customer Support through the company website, but have had no success. I am still within the 7-day return window. Any assistance in connecting with the company for the return and refund process would be greatly appreciated.

Hello, I placed an order on your website earlier today for a winter loungewear item for women - a size L red rabbit onesie priced at €21.99 with €5.67 shipping, totaling €27.66. After confirming and paying for my order, I didn't receive any email or confirmation message from your end. I attempted to reorder the items, which left me with two identical items pending payment, something I don't want to do since I've already paid. Could you please confirm my order status as I am concerned about being scammed? Thank you for your assistance. Best regards, Bérengère

Hello. I purchased a dress from Lightinthebox using the mobile number option. The dress turned out to be too small, and now I need to return it. However, I am facing an issue with logging in using my cell phone number because the system keeps indicating that my password is incorrect. Despite my attempts to reset it, the problem persists. I am worried that I won't be able to return the dress in time to receive a refund, as the deadline is approaching. Your assistance would be greatly appreciated. Thank you.

Hello, I placed an order for a dress on Saturday, December 10th. Prior to making the purchase, it was indicated that it would arrive within 4-6 days. Unfortunately, after I completed the order, the estimated delivery date changed to December 20th. I made the purchase based on the initial delivery timeframe, and I find it concerning that the dates have shifted after the order was placed. I require the dress by the 17th, and if it cannot be delivered by then, I would like to request a refund and cancel my order.

I received four orders but only ordered three and was charged for three. I have an extra order and would like to return it without incurring return postage fees since it was sent in error. If you decline to cover the return shipping, I will keep the additional order but please refrain from charging my credit card. Kindly inform me of your decision regarding this matter. Thank you. Best, P. Alexander

I am trying to place an order for Christmas presents, and when I select VISA as the payment method, it is not allowing me to proceed with the payment. I need to place this order today, as I am willing to pay extra for expedited shipping to ensure it arrives on time. I would like to speak to a customer service representative to assist me with this issue. I need help to complete my order with my VISA card. I am extremely frustrated with the situation. Please help me proceed with placing my order.

When I placed my order, the original delivery date changed without notice, causing a week's delay. I'm disappointed that not all of my items have arrived, especially since they were meant for my vacation at a colder destination. I now have to incur additional expenses to ship them to me where I am vacationing. I am dissatisfied with this situation and wish to receive a full refund for all my orders. I will return everything as soon as possible. I prefer speaking to a customer service representative over the phone rather than through email. It is frustrating not being able to resolve this issue directly with a person. I have contacted the company about this problem before, and if it is not resolved properly, I will escalate the matter to the Better Business Bureau. Thank you.

Dear Light In The Box Team, I placed an order on November 29, [redacted], for 2 kids' dresses, paying €39.17 euros. However, I have not received my order yet. The tracking information shows that it was received on December 9, [redacted], at 10:53 am, which confuses me as the package has not arrived. I have reached out to customer care, but they have not responded or resolved the issue yet. I am growing increasingly frustrated with your services and if this matter is not resolved within the next 2 days, I will have to file a complaint. I am disappointed with the lack of assistance and communication.