Light In The Box Customer Service Issues

On December 14, [redacted], I ordered a XXL shirt for $15.99 and a face mask for $17.84. However, the shirt I received was small, more suitable for a child. I have been in contact with Light in the Box, and after sending a picture of the shirt with the size, I have not received clear instructions on how to return the incorrectly sized shirt for a refund of $15.99. The order number is # [redacted]7 with a total amount of $38.76. I only wish to return the shirt and receive the refund. Despite providing all requested information, including the picture, I have not received a proper response. I am eager to return the shirt and get my refund. Please assist me in processing the return and refund back to my Discover card. I have heard negative feedback about this company but hope for a satisfactory resolution. Thank you. - Judy L. from Lake Charles, LA.

I recently made my first purchase and realized I couldn't find where to apply my discount code for the 10 percent off as advertised on your app. I believe I should have been able to use one of these discounts, correct? I kindly request a call at [redacted]. Being nearly 70 years old and on a fixed income, the discount would greatly help me. I struggle with using the computer and am unsure of what steps to take. A phone call would make things much simpler for me. Thank you, Connie B.

I am writing to address the delay in an order I placed with the transaction ID WTDLZ1JYOF32CDL. The order was made on January 3rd, but was not shipped until the 10th, despite paying for expedited shipping. The merchandise totaling $[redacted].00 has not arrived, and it is now past the promised delivery date. I am disappointed with the service as the items were meant for a specific event, which I will now miss due to the delay. I request a reimbursement for the extra shipping fees paid or a full refund if the order cannot be delivered. I am considering disputing the charge with my credit card company if the situation is not resolved. Please provide me with a valid tracking number for the shipment as soon as possible. Contact me at [redacted] or [redacted] if you have any updates. Thank you.

I am inquiring about my order that is significantly delayed. I paid extra for expedited shipping and it hasn't arrived, even beyond the expected delivery time. The charge went through on my credit card on the 10th, even though the order wasn't shipped until the 12th. I am missing a tracking number and cannot find the order on your website. Below are the details of my purchase: Amount: $[redacted].95 Date: 01/10/21 Retailer: Lightinthebox Lightintheboxus Transaction Memo: Signature purchase from WTDLZIJYOF32CLD Lightinthebox Lightintheboxus I did not physically sign for this purchase. I am requesting a refund for the extra shipping charges, as well as a tracking number and an updated delivery estimate. If this cannot be resolved, I will have to dispute the charges. I appreciate your prompt assistance. Thank you, A.C. Email: [redacted] Phone: [redacted]

I recently received an email informing me that my purchases are being shipped. However, when I try to track my order, I encounter issues logging in with my password. I have attempted to reset my password five times, but the system continues to reject it. The email address associated with my account is [redacted] I am disappointed with the lack of personal service, absence of a contact number, and the occasional display of your system in a different language. This experience has left me skeptical about your company's reliability. I spent $[redacted] on my order and am concerned about the legitimacy of your business. I have reported this issue to the Better Business Bureau in Canada. Despite my efforts, I fear little can be done due to your location in Russia. I have also alerted online platforms to investigate your company for potential fraudulent activities. I am relieved that I did not proceed with purchasing baby outfits worth over $[redacted], given my current doubts about your company. If I do not receive a response within 24 hours, I will take further action to address this situation.

On February 4, [redacted], I placed two orders online. The first order totaled $18.27, and the second order was for $15.27, debited from my checking account on the same day. I have not received any acknowledgment, tracking information, or order details from your company. I would like clarification on the status of my purchases and the action being taken regarding the deductions. If the orders cannot be fulfilled, I request cancellation and a refund of the deducted amounts. Thank you, Judith S. Email: [redacted] Phone: [redacted].

Order number [redacted]6 for 3 USB lamps has been disappointing as all 3 lamps are faulty. Despite contacting the company multiple times, the issue remains unresolved. Attempts to send photos as requested have been unsuccessful due to technical issues. The company's practice of changing ticket numbers has only added to the frustration. A partial refund for one lamp was offered, which is not acceptable as all three lamps are defective, with charging points detached and unable to recharge. A full refund is now requested. It is evident that I am not alone in facing these problems, and the company should address these issues promptly to uphold its reputation as a trustworthy business. Regards, Robert C.

Lightin The Box Holding Co Ltd Service Center (Accounting Department) [redacted] Hanover, January 5, [redacted] Dear Sir or Madam, I am writing to address a complaint regarding the return of an item with order number: [redacted][redacted] (red shirt) that I received on December 19, [redacted]. Despite being labeled as a medium size, the shirt is significantly smaller than expected and appears more like a small or even extra-small. In comparison, a suit in medium size from your company fits me well. Due to the sizing discrepancy, I refuse to pay the 18.60 euros for the shirt. Similarly, I also wish to return the men's shoes under order number [redacted][redacted], received on December 22, [redacted], as they are unexpectedly too large for a size 39. I have made efforts to initiate returns online with no response. Please provide the necessary return forms promptly so I can return the items. Kindly inform me of the return address. I anticipate your understanding in resolving this matter promptly. Sincerely, L. Ariev PS. A similar complaint was sent to KLARNA bank on December 22, [redacted]. PS. Despite my attempts for almost two months, I have been unsuccessful in returning the goods. Therefore, I insist on not paying for items that do not meet my expectations.

Leon Ariev Sachsenhof, 6 [redacted] Hanover Hanover, January 5th, [redacted] Lightin The Box Holding Co Ltd Service center (accounting department) COMPLAINT (RETURNS) Dear Sir or Madam, I am writing to inform you that I intend to return the red shirt I received on December 19th, [redacted], with order number: [redacted][redacted]. The shirt labeled as "M" is much smaller than expected, more like a size "S" or even "XS". Likewise, the men's shoes with order number [redacted][redacted] received on December 22nd, [redacted], are unusually large despite being size 39. I have followed the return procedure online but have not received any response. Please send me the necessary return forms promptly so I can return the items. I refuse to pay the amounts of 18.60 euros and [redacted].32 euros for the shirt and shoes, respectively. Kind regards, Leon Ariev [redacted] If you have any inquiries, kindly reach me at 49 (0) [redacted]. Please communicate in German only.

Leon A. Sachsenhof 6 [redacted] Hanover Email: [redacted] January 5th, [redacted] Lightin The Box Holding Co Ltd Service center (Accounting Department) Subject: Complaint Regarding Returns Dear Sir or Madam, I am writing to address my concerns with my recent orders from your company. I received the red shirt (order number: [redacted][redacted]) on December 19th, [redacted], which unfortunately turned out to be much smaller than the labeled size "M". The sizing discrepancy is evident as I even compared it to another suit I purchased in "M", which fits me well. Additionally, the men's shoes (order number: [redacted][redacted]) received on December 22nd, [redacted], were surprisingly too large despite my usual size 39. I find the return process complicated and would appreciate your assistance in providing return forms promptly. I intend to return both items and expect not to be charged for them. Please advise on the return address. Your attention to this matter is appreciated. I have also lodged a complaint through Reklamation24. If necessary, I am prepared to take further action. I eagerly await your response. Sincerely, Leon A.

Hello, I purchased two heated vest USBs at a good price, but the sizes don't match what I expected. I typically wear an English XXL and the sizes I received are too small. My order number is [redacted]8 from February 6th, [redacted], and I paid via PayPal. I'm facing the same issue with an upcoming order for two XXL hoodies. I've already raised this concern with PayPal, but wanted to inform you as well. I'd appreciate a prompt resolution. Thanks, Keven.

I made a purchase on January 31st and was charged $60.21 on February 1st without receiving any confirmation. I am disappointed with the lack of communication and the absence of a customer service phone number. I will be reaching out to BBB, State General's Office, FTC, FCC, and various internet crime sites to share my concerns. Please contact me at [redacted], as I expect a refund or at least a response. I have lost faith in your business practices and fear it may be a scam. I am determined to spread awareness about my experience.

Hello, I am seeking information regarding a budget-friendly smartwatch. As a person with a disability, I need it to be lightweight with a durable case, GPS, and ideally waterproof. It should have the ability to send and receive messages, play music, and a camera is optional. I prefer easy setup with either a leather or steel strap. I require compatibility with my iPhone 6 or newer and would appreciate if it includes breathing information. I have reached out to other companies for help without any response, so any guidance you can provide would be greatly appreciated. Please send me your best budget price including delivery. Thank you, R. H. 22 Boswell Road Portlethen Aberdeenshire AB12 4BB

I recently placed an order for two wigs to help me during my cancer treatment. Unfortunately, the wigs I received today were not the ones I ordered. Lightinthebox charged me three times on my credit card, and I am unable to track my order or contact them regarding the incorrect items. The payment went through months ago without any confirmation. The wigs I received are not what I expected and are of poor quality. I am extremely disappointed with the lack of communication and service from this company. I was looking forward to receiving the right wigs for women my age that would suit me well, but now I just want a full refund for this frustrating experience.

Regarding Orders: Ordered on February 13 Order #1: [redacted][redacted] Order #2: [redacted][redacted] I placed Order #1 in mid-December, but it was never received. Upon contacting customer service on February 13, I was assured a refund for the first order, along with an additional $[redacted] for the inconvenience. However, I have not received the refund nor the promised $[redacted]. Following this, I re-ordered the same items the next day. Due to a banking issue with spending limits, the second order was canceled without prior notice. Despite confirming the re-order via email, I discovered the order was canceled weeks ago when checking the website today. I am unsure if my bank was charged for the second order. I would like clarification on the charges and am still interested in receiving the items. Ordering your products has proven challenging, but I remain eager to continue business if the issues are resolved promptly. Please address this matter urgently, refunding both order amounts and the promised $[redacted] for the inconvenience without further delay. Thank you. Sincerely, A. Parker

I placed an order for a men's coat on February 22nd through Light in the Box for a men's winter brown coat priced at $66 with an additional $20 for shipping and handling. Despite not having an order number, I received a confirmation ticket stating my purchase was successful. I am yet to receive the item, and this delay is frustrating. I will reach out to the Better Business Bureau if I don't hear from you promptly. You may contact me at [redacted]. My name is Olivia Lovejoy, and I ordered a men's leather jacket in khaki brown. Please address this within the next 24 hours, or I will escalate the matter. Thank you.

I placed an order with you a month ago, but the package never arrived. You closed out that order and issued a new one without explanation. This seems dishonest. I kindly request a response before I consider legal action. My ticket number is [redacted]6 and the order number is [redacted][redacted]. I hope we can resolve this matter promptly and amicably.

My name is Gaby Barakowski. I ordered goods from you in September [redacted]. The goods have not arrived yet. I wrote to you immediately after receiving the invoice that the goods have not arrived. Now I have received the second reminder from Klarna to pay. I will not comply with this request since I have not received the goods. Sincerely, Gaby Barakowski

I have received my order number [redacted][redacted], finally arrived today. I reached out to customer service with no luck using my number. When I called again using my husband's number, I was able to speak with someone who then abruptly hung up on me. Subsequent attempts using different numbers got me through, but I kept getting disconnected when inquiring about my purchase. After being treated poorly and hung up on, I had to dispute the purchase to get a refund. Of the 6 wigs I ordered, 3 were not as described. I would have been willing to pay for the 3 correct ones despite the delay, but the customer service experience made me doubt the legitimacy of the company. I have now been refunded and wish to return all items. Please provide me with the return address. I want to send back everything as it is not right to keep items I did not pay for due to the confusion caused by your company. While your products are good, the customer service issues were too stressful. I will return the items, but it is important that your company takes responsibility for its errors. Kindly issue a return label, and I will promptly send the items back.

I am disappointed with my recent order experience. The delivery was delayed by a week despite paying for priority shipping, and to top it off, half of the items are missing. I believe it is unacceptable. I am requesting to be contacted by someone in a position of authority to address these ongoing issues promptly. I suspect there may be confusion as the missing item does not show up in my order history; perhaps I made the purchase as a guest since it was a while ago and only arrived today. I am seeking a refund for the delivery fee and insist on receiving the complete order. I can provide a photo illustrating the problem once contacted. The chessboard I ordered has several missing pieces. Kindly reach out via email to resolve this matter, as I hope to avoid further complications.