Kabam Customer Service Issues

I currently have three accounts in Marvel Contest of Champions, each on a separate device. Unfortunately, one of my phones with an account connected is now broken beyond use, displaying a black screen. I'm unable to sign in on another device despite trying with no success. Kabam support has been unhelpful, requesting information I can't recall due to overlap between two of my accounts. Despite providing thorough responses to their inquiries and suggesting ways for them to compare the accounts, they continue to send generic responses asking for the same information. I've asked for just the email associated with the account as a way to verify ownership, but they are unable to disclose this due to security protocols. I believe confirming the email shouldn't pose a security risk as it's just a part of the account information and not the password. It's frustrating being unable to resolve the issue and feeling like I'm going in circles with their support team.

Dear Sir or Madam, I am encountering an issue. I had to reinstall Marvel Contest of Champions. My account is under [redacted] with the password "vivien2011". Unfortunately, I am unable to access my account with the password as it shows "incorrect password" every time. I would like to request a new one, but I have not used this email address for a long time and do not remember the password. Consequently, I do not have a way to retrieve this password, making it impossible for me to receive the code for a new password for the game. My in-game name is "Jason No.1". I hope you can assist me. Possibly, the account could be accessed with my current email address, which is [redacted], to avoid starting over as I have made significant progress in the game. Please urgently provide assistance. Thank you. Luca

I have submitted several help tickets, but no one has explained to me why I was removed from my account. My original username was Carcohcar, which I recently changed to Amberavenger. I provided a picture of a purchase I made on June 1st when I still had access to my Amberavenger account. Now, when I log in, it directs me to a different account named Unstoppable~71. I also submitted an image of a recent purchase made on that account from the same Google Play account. I am concerned about not being able to access my Amberavenger account, as I have invested a significant amount of money and time into it, recently achieving the uncollected status.

I have been playing the game since it was released, and as a 59-year-old disabled woman, I lead an alliance with a decent account. Recently, I was suspended for allegedly breaching the terms of service (TOS), which I strongly deny. I am disappointed by the lack of response to my multiple emails and tickets on this issue, receiving only generic form letters in return. I urgently need this situation resolved, including the restoration of my lost rewards, daily events, and gameplay progress. My in-game name is Spiderboy Joey, named after my 9-year-old grandson, who is upset by my suspension. Despite having two accounts and using different devices, I have never violated the TOS. I have also received support letters from my alliance members and friends. I request immediate access to my account.

I've submitted 30 support tickets to Kabam regarding my temporarily suspended account in MCOC. I've been playing on my account since the game's launch, progressing and working hard on it using different devices. Recently, I switched to playing on my iPhone due to my iPad's full memory. When I tried to log back in on my iPad during matchmaking for war, my account was banned for a supposed breach of terms of service, which I did not do. As a 59-year-old woman who behaves professionally, I am shocked by the accusations.

I, a player known as Tynoel, recently had my account permanently banned for breaching the terms and conditions. Previously, there was a ban related to the same issue that I was unaware of, as it was actually my son who had made unauthorized actions on my account while I was at work. This time, my son used my wife's phone without permission to try to bypass the game, resulting in the current ban. I have taken steps with my son regarding this behavior. I acknowledge the violation and the consequences. I am very dedicated to my Alliance in the game and it means a lot to me. I am earnestly asking Kabam for a chance to rectify this situation, even if it means losing progress or characters. This game has been a significant part of my life, and I sincerely hope for the opportunity to continue playing.

I recently received a 72-hour chat ban in Marvel Contest of Champions because an employee found my comment offensive. I chatted with a friend named John, who I playfully called VaJohnna, but it wasn't inappropriate. The employee seems to have misused their authority by banning me for unjust reasons. I request the ban to be lifted immediately before considering legal action. Proper training for staff members should be provided to avoid such issues in the future. The current support team might not fully grasp the legal implications, but it's crucial to handle these matters correctly. Thank you for addressing this issue promptly.

Case #[redacted]1 Hello, my name is Jorge Lastiri. Unfortunately, my account was hacked, and the hacker sold many of my champions, including a 6* and a 5*. This is distressing because I changed my password around 6 months ago, so I'm unsure how they gained access. I am pleading with you to assist me in restoring my account to its state from two days ago. I am willing to forfeit any resources associated with the sold champions, but I desperately need your help in recovering them. The perpetrator used shards to open a 6* and a 5* crystal, resulting in the loss of a 6* Daredevil classic and a 5* Kamala Khan. I have invested significant time and money into this game over the past 3 years, making various purchases, most notably around holidays like Cyber Monday and the 4th of July. The original account name was Lastiri Team before I changed it to ΞVΔ 01. My Kabam-associated email is [redacted] I am located in México, where the account was created in September [redacted]. This incident occurred on 09/29/[redacted], and I am deeply distressed and hopeful for your assistance in rectifying this situation.

I wanted to bring to your attention an issue with the game where sometimes after finishing a fight, it doesn't register the outcome properly. When one of my champions wins or loses, the game will abruptly transition to the map screen, and the enemy will either have the same health as before the fight or have health taken from the prior one. Occasionally, if my champion loses, they appear unscathed as if they didn't participate in the battle, without the need for a revive or health potions. This problem has occurred exclusively in the new event quest, both the main and daily quests.

Dear Sirs, I used to play KoC by Kabam in the past but had to stop due to personal reasons. I now wish to return to 'Kingdom of Camelot,' but I am having trouble logging in as I have forgotten my password. When I click on 'Forgot password,' I am directed to the Kabam website, but I am unable to reset my password via email. Could you please assist me with this issue? Regards, Sylvia

I have been playing this game for 4 years without cheating. Recently, I noticed that a friend who used a mod was able to complete the Cavalier level quickly and received a one-month ban. Feeling frustrated that I couldn't achieve the same level after 4 years of playing, I resorted to cheating by using a mod myself. I understand that my actions were wrong, and I accept the consequences of being permanently banned. I would like to request that all the rewards I obtained within the last 7 days using the mod be revoked. I sincerely apologize for my mistake and promise not to cheat again.

Hello Kabam, I have been trying for 6 days to explain my issue to you, but no one seems to respond adequately. So, I am trying here one last time in the hope that finally someone will help me, the client, of your beloved game. Let me explain my problem once again. My friend gave me her game account since she no longer plays. I have been playing on it for a week, abandoning my less advanced account for the sake of our guild. I have contacted Google Play to link the game account to my personal email. In-game name: Joenini#[redacted] Device: 5d0e62ce7b3cb221a5923ce4 Email: [redacted] My request is simple. My friend was banned from the chat, and I have no idea why. This prevents me from communicating with my guildmates, even though I have done nothing wrong. As a father of 4 young children, respect matters to us. I kindly ask you to lift the chat ban on this account so I can rejoin the game community. I also want to point out that I invest a lot of money in your game, even though my friend's account is quite advanced. Every time I get this response, I believe from the system: "It seems that you have more than one ticket on the same issue. As we are already addressing this in another ticket, I will just close this one to avoid any confusion." - Kabam Montreal Support And the conversation is closed, even though I am certain I don't have any other tickets open. Maybe my friend submitted one??? It's very frustrating because I used to find the support impeccable and fast, and I have praised it on social media and the game's Facebook page. Please help me. Thank you. Jonathan Sent from my Samsung device by Bell via the country's largest network.

I downloaded a game 5 years ago and am now getting a new phone. At that time, the game didn't require an email address. I'm concerned about losing my progress, so I want to associate it with my email address, [redacted] I've been trying to resolve this with customer support by submitting multiple tickets. I've provided receipts and explanations, but they keep closing my tickets citing errors. One of the questions asks where I created my account. I remember downloading the game on a road trip between MA and SC for spring break, but the responses I receive seem automated and unhelpful. I appreciate any assistance you can offer in helping me transfer my account to my email to avoid losing my progress.

With the release of the new event and faction selection, I clicked on the first faction the first time. Then, I noticed there were three more faction choices and out of curiosity, I clicked on another faction within the first group. At that point, I got stuck, disconnected, and reconnected. I tried again and got stuck and disconnected again. So, I switched factions, and it worked. But I wanted the first faction, so I went to the reserve, clicked on the third faction, then tried to go back to the first one! Since then, I have tried 20 times with both factions! But it doesn't accept either! It gets stuck, disconnects, and reconnects to the faction selection without letting me proceed! I WANT TO PLAY NOW! WHAT SHOULD I DO?? I HAVE SPENT A LOT OF MONEY ON THIS GAME, IT'S UNACCEPTABLE THAT I HAVE TO WAIT FOR HOURS FOR A RESPONSE TO CONTINUE PLAYING! PLEASE HELP ME AS SOON AS POSSIBLE! MY IN-GAME NAME IS chris150515.

Hello, my alliance experienced a mismatch during the alliance war this season on Thursday, April 23, [redacted]. Our alliance is known as [АФОНЯ] Таргариен, and we were pitted against [LORD] Legion Of Righteous Divine. They surpassed us in average member rating and Alliance Prestige, making the battle feel unfair and demoralizing. Our alliance focuses on welcoming new players, and this experience has been disheartening for them. I kindly request consideration for compensation due to this imbalance. Best regards, Sergei Levin (aka Niwel)

My account was unexpectedly banned. I lent my account to a friend to assist me in playing and acquiring better heroes while I was occupied. Despite his agreement, I was banned for [redacted] hours after he used it. This situation is unjust. I had plans for quests and arenas, money investments, and now they are all worthless. If this issue is not promptly resolved, I may need to submit a formal complaint to the company. I have been wrongly accused, and I strongly request that my account be reinstated immediately.

Dear GetHuman, I have had a frustrating experience with Kabam's customer service. Despite reaching out three times regarding my issue, I have not received any assistance. I have attempted to contact them through various channels without success. My younger brother used my debit card without permission and spent $[redacted] on the game. I came across a refund update by the MCOC Team from June [redacted], stating that they are focused on maintaining fairness in the game and may not issue refunds for items already used. To resolve this, I proposed having my brother's account deleted with our consent. I am currently unemployed due to the COVID pandemic and I believe my solution aligns with your refund policy. Despite their claim of responding within 24 hours, it has been nearly 72 hours without a reply. I need the money for college tuition and I hope for a prompt resolution. I have included a link to the refund policy update for reference and a screenshot as proof of account ownership. I kindly ask for a refund and the closure of the account so I can move forward. Sincerely, N.D. Account name: _.Cap._ Case numbers: # [redacted]3 # [redacted]9 # [redacted]3 # [redacted]3 # [redacted]1

Good evening, I am a Marvel Contest of Champions player (nickname Titto8) and have been playing for 6 years now (3-4 consistently and 2 on pause). In the last two months, I had resumed playing consistently and also spent a lot of money. Unfortunately, I was a victim of hacking, and someone violated the terms of use on my account during a period when I couldn't even log in due to technical issues with my phone. Kabam support informed me that my ban cannot be changed, but I find it unjust because players should be protected in situations like this, not permanently banned for something they didn't do. Please resolve this issue for me as this is my first account and means a lot to me. I hope you can protect and assist me in the injustice I have faced. Thank you very much, Titto8.

I came across a similar complaint on here before, and now I've faced the same issue with my MCOC account. After serving a [redacted]-hour ban without any explanation, I resumed playing only to discover I'm now banned for [redacted] hours. I'm truly hoping for a prompt resolution from the support team, along with an explanation and maybe an apology. If compensation is in order, it should reflect the inconvenience I've gone through and continue to experience.

I have been consistently emailing Kabam Support about my issue. I am using the same email address that is linked to my game account, but they are requesting additional information regarding my purchases, which I have already provided. Original Player Name: Ojjin27 First Two Real-Money Purchases: I have never made any purchases on MCOC. Kabam ID Attachment: I have never attached a Kabam ID to my account. If I did, it would have been the same email address I am currently using to contact you. Creation Location: Mumbai, Maharashtra, India Account Creation Date: It was created in [redacted], but I do not remember the exact date. I urgently need assistance because today is the deadline for the Legendary Mutant Treasure Island event, and I have 10 keys left. If possible, please contact me at +91 [redacted] to resolve this promptly. I find it challenging to link my Google Play progress to a Kabam ID due to security questions and complications. I have three MCOC accounts, with my main one needing to be linked to Kabam. iOS devices do not offer a Google ID option, causing this complexity.