Instagram Customer Service Issues

Hello, I’m Shanon Bell. I received your email and I am seeking assistance as my Instagram account was hacked. The hacker is now targeting my followers, posing as me. This situation is distressing as people are falling victim to the scam. While losing my account is upsetting, I am more concerned about the hacker's actions. They have altered my email, password, and phone number. I attempted to follow a YouTube guide to recover my account but failed the facial recognition check due to a changed profile picture. After negotiations by my daughter, I reluctantly paid $[redacted] to the hacker to regain access. However, the hacker now demands an additional $[redacted] for a verification code. I refuse to give in to further extortion. If I cannot retrieve my account, I would like your help to deactivate it. I can provide a photo of my driver's license as proof of identity and also verify my identity on Facebook as Shanon Bell. My original Instagram handle was Shanonbell; now it is nonbell__Shanon. Any assistance you can offer would be greatly appreciated. Best regards, Shanon Bell.

To Whom It May Concern, Hello, my name is Jenny Jarvis. My Instagram account @jenny_jarvis_loves_coco has been hacked once again. It was previously hacked in [redacted], and I managed to regain access only to have it hacked again. Despite recovering it and updating my details and password, it has been hacked once more a few days ago. I cannot log in because the hacker altered my login information, including my email and password. Unfortunately, the password reset link is being sent to my old compromised email address, which I can no longer access as it was also hacked. I have since created a new email address, but all my efforts to recover the account have been in vain. I am unable to afford professional assistance at the moment. I am reaching out here in hopes that someone can provide guidance or help without any fees. Thank you, Jenny

My account was disabled without any clear reason. The notification mentioned a violation of guidelines, which I'm unaware of. I apologize if I inadvertently breached any rules. I am eager to regain access as my account holds significant personal content spanning over five to six years. The memories stored there hold great value for me. Please assist me in restoring access to my account. It would be greatly appreciated. My username is @kedarvinchurkar. Thank you for your help.

A video concerning NYC matters was posted, but it does not accurately depict the situation. Unfortunately, due to this video, my address has been exposed. Out of the [redacted] comments, approximately $[redacted] of them contain threats to visit my home. I am facing harassment daily, and people are even passing by my house now. I am concerned about my safety, especially given that I never consented to this video being shared. It is distressing that it is still online. I would like to have this video removed as soon as possible. I am also anxious about the racial implications, as I am Puerto Rican myself and do not understand how I am being labeled as racist. I need assistance in taking down this video promptly to ensure the safety of my family and me.

Here are some details that may assist you in verifying my account: Username: [d0glafr] Email linked to the account: [[redacted]] Phone number provided: [+91 [redacted]] I assure you that I will be more cautious with the settings in the future. I am eager to regain access to my account to continue cherishing the memorable experiences and connections Instagram offers me. Thank you for your understanding and assistance. I am grateful for your time and dedication in addressing this matter. Please inform me if you require any additional information to resolve this situation. I look forward to your prompt response! Best regards, [Jevinvyas]

Hello, this is Valentin Marquet, on Instagram as Vk9f6. My account has been restricted, I believe (I am not sure), and it is not in my account center for me to recover it. I have tried ALL methods to solve the challenge required, but still getting errors, a non-existent feed, no messages/notes/stories, and all my settings are not working. Can you please help me? Have a good day. Valentin Marquet (Vk9f6)

I recently found out that my Instagram account, @claywalker, was disabled incorrectly. It seems there is another country artist with the same name as me, Clayton Edward Walker, causing confusion. Despite providing evidence through screenshots, my appeal for review was denied. I am certain I can demonstrate that the account belongs to me, and I am eager to have it reinstated.

Hello, I need help with my accounts ginger_lizzie_x and Lizzieanthus. They have been hacked, and the email addresses and passwords have been changed. I got an email notifying me of the changes, but when I tried to secure my accounts, I received an error message. Can you please help me regain access to my accounts?

I accidentally reposted a video on my story without realizing it would violate any policies. It was a video of a parody involving Osama bin Laden singing Lady Gaga that got flagged. I truly had no harmful intentions and shared it thinking it was unseen content. Now, my account has been suspended, and there's a risk of it being disabled. I value my account as it holds precious memories in pictures. I always keep my account private and don't share content publicly. Kindly reinstate my account so I can continue using it.

Good evening, I represent a German sports club in need of help with our Instagram account. On 02.11.[redacted] around 6 PM, I received an email from Instagram stating that our club account @scdhfkfloorball had been deactivated, citing a violation of Instagram's guidelines. We registered as a sports club with a business account on Instagram to access some tools. The email explained that impersonating a business or speaking on its behalf is not allowed on Instagram, a rule we believe does not apply to us since we are the actual club. After providing my details for review, the account was permanently deactivated, with years of work now inaccessible. We kindly request assistance as we are unable to reach Instagram. Thank you, Robert Börner Deputy Department Head SC DHfK Leipzig e.V. Floorball

Yesterday, my personal and linked business account were compromised. I have followed all instructions from the help center to resolve this issue. I have access to my Facebook, linked email, necessary identification documents, and still use the mobile number associated with the account. Many of my followers have reported the account as being hacked or fake. The hacker has enabled 2-factor authentication and a backup code. Despite receiving a code from the Instagram Help Center and attempting to recover the account by filming a video of my face to confirm my identity, I face difficulty because I cannot find a place to enter the 8-digit code provided. The process repeatedly asks me to log in with my email and password, which I cannot do since the password has been changed by the hacker. I can verify my email and phone number, but I am unable to bypass the 2-factor authentication as the attached email is not mine.

I am experiencing issues with my account @tipanazar. When I log in, nothing loads properly. My feed, direct messages, posts, reels, and account tabs are all empty. Additionally, when I try to access certain settings, I receive an "An unexpected error occurred" message. Every approximately 7 seconds, a pop-up window appears attempting to load something, but ultimately displays a "Sorry, we couldn't complete your request. Please try again in a moment." error message. This problem has been persisting for over a month.

My daughter was hacked, and we know the person behind it has posted inappropriate photos of her to family members, children, and followers. I am requesting that the pages be disabled or deleted. We have the phone number linked to the account, but the email has been changed, preventing us from accessing it. I have evidence of the photos he posted because he sent them to both me and my daughter's father. I have taken action by contacting the police and filing a report. The name of the account that was hacked is Keyasha Respass.

Hello, I lost access to my Google Authenticator app and backup codes after resetting my phone. Now, I am unable to log in to my Instagram account due to the two-step verification. My Instagram ID is ___v_i_n_a_y_ and it is linked to [redacted] Fortunately, I still have access to my Gmail account and the linked phone number. I have already tried submitting my ID for verification, but the request was rejected. My Instagram account does not have photos of me, but the profile picture is mine. Is there any other way I can recover access to my account?

Hello, I lost access to my Google Authenticator app and backup codes after resetting my phone. As a result, I am unable to log into my Instagram account due to two-step verification. My Instagram ID is ___V_I_N_A_Y___, linked to [redacted] I can still access my Gmail account and the linked phone number. I previously submitted my ID for verification, but it was rejected. I do not have any personal photos on my Instagram account, but the profile picture is of me. Please assist me in disabling two-factor authentication or sending new backup codes to my Gmail account. Thank you.

I am having trouble regaining access to my Instagram account after forgetting my password. When I tried to recover it using my mobile number to receive an SMS link, I encountered an error message indicating that the link couldn't be sent due to my security settings. It then instructed me to enter my username or email instead of the mobile number, but since I never added an email to my account, this recovery option isn't available to me. Additionally, when I attempted to recover my password using my username, I was still directed back to the step of sending an SMS for verification.

I'm having trouble with my Instagram account. I forgot my password and tried to reset it by receiving an SMS link on my mobile number. However, I got an error saying, "We can't send a link to this number due to your security settings. Please enter your username or email instead." I haven't added an email to my account, so I can't use that recovery method. When I tried entering my username for password recovery, it still directs me to the SMS step.

My account has been compromised. Despite trying the online steps, I was able to briefly regain access, only for the intruder to swiftly alter the username, password, and phone number. Any attempts to reset the password redirect verification details to the hacker's email and phone. Originally, my username was anadaris_19, and I have been a member since May [redacted]. The hacker has changed my username twice, with the current one being _32___anadaris__. Despite following the required procedures and even submitting multiple selfie videos, I am unable to regain full control as the verification codes continue to be sent to the hacker's email and phone, preventing my access. Seeking assistance urgently, as the hacker is impersonating me and deceiving my followers by requesting money through direct messages.

My Instagram account got hacked. The hacker changed my email and password. When I try to log in, it asks for either a 6-digit code or an 8-digit code for two-factor authentication. I don't have access to either code. The next option was to send a video to verify my identity, but it keeps getting rejected. I need to regain access to my account because the hacker is scamming people, messaging my contacts, and posting my photos. Thank you.

I need assistance with recovering my Instagram account, @rubysalamanca. It was hacked by someone who tricked me into clicking a link and entering my login information. The hacker changed the email and phone number associated with the account, making it difficult for me to regain access. I attempted to use verification codes to restore the account, but none of them were successful. The hacker has taken over my account and is attempting to sell inappropriate content. As a minor, I am very concerned about the situation and need help urgently. I have provided pictures for identity verification purposes and to show the content being posted on the hacked account. I kindly request your help in recovering my account by resetting everything, providing a temporary password, allowing me to update my contact information, and change my password. Thank you for your assistance.