Updated

Instagram Customer FAQ

Top Answers & How-to Guides

What is Instagram's Phone Number?

The question we are asked most often is about how to talk to Instagram customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Create a Business Page on Instagram?

If you own a business or run a business' social media efforts, you should consider creating an Instagram business page. You can easily...

What Do I Do If I Can't Follow Anyone on Instagram?

Instagram has developed a sophisticated algorithm that limits your likes, comments, and individuals you can follow. The ban is common...
Ask any question you have about Instagram customer service, get an answer now.

Recent Instagram Customer Questions

No account is using the name I want to change to but instagram says it’s unavailable

If Instagram indicates that a username is unavailable, it may be due to several reasons like the username being inactive or previously associated with another account. Additionally, Instagram may restrict certain usernames for various reasons, including trademark issues. Try ensuring your desired username complies with Instagram's guidelines and consider adding variations to make it unique.
Asked Oct 13, 2024 2:59 PM

My Instagram account is disabled

If your Instagram account is disabled, it may be due to a violation of Instagram's Community Guidelines or Terms of Use. You can appeal the decision by following the instructions on the login screen when you try to access your account. Look for the option to "Learn More" or "Disagree with Decision" and provide the necessary information to request a review of your account status. Keep in mind that this process may take some time, and there is no guarantee of reactivation.
Asked Oct 12, 2024 11:18 AM

لم استطع الوصول الى حسابي في استغرام

يمكنك محاولة استعادة حسابك من خلال اتخاذ خطوات لاسترداد كلمة المرور. اذهب إلى صفحة تسجيل الدخول واضغط على "هل نسيت كلمة المرور؟" واتبع التعليمات. إذا واجهت مشاكل إضافية، ستظهر لك خيارات أخرى لمساعدتك. تأكد من مراجعة إعدادات الأمان الخاصة بك أيضًا.
Asked Oct 11, 2024 5:12 PM

I can't log into my account. I need a two-factor authentication code, but I've been waiting for a long time and there's no information.

If you're not receiving your two-factor authentication code, ensure that your phone number or authentication app is set up correctly. Sometimes, network issues or service delays can affect code delivery. Check for any connectivity problems and consider restarting your device. If you still don't receive the code, you can try using the backup codes you may have saved when setting up two-factor authentication. If you need further assistance, refer to the link on this page for the most up-to-date contact information.
Asked Oct 9, 2024 4:49 PM

Mon compte Instagram a été suspendu il y a deux mois, j’ai contesté la décision et n’ai aucune réponse, et je n’arrive pas à m’y connecter, j’ai besoin d’aide

Nous comprenons que la suspension de votre compte Instagram peut être frustrante. Si vous avez contesté la décision et n'avez pas encore reçu de réponse, nous vous recommandons de vérifier régulièrement votre e-mail, y compris le dossier spam, pour toute communication de la part d'Instagram concernant votre appel. Pour des mises à jour sur la procédure de contestation, consultez le lien vers les informations de contact sur cette page pour les détails les plus récents.
Asked Oct 9, 2024 11:00 AM

Help me with my Instagram customer service issue

Reporting and Blocking

How Do I Report a User Bullying or Harassing Me on Instagram?

Instagram is one social media platform that utilizes tools and gives users more control in protecting their accounts from online bullies....

How Do I Block a User on Instagram?

If you want to limit the contact a person can have with you on Instagram, you can choose to block their account. There are three ways...

How do I report a problem on Instagram?

Instagram users may encounter problems while using the platform. To report an issue or seek assistance, follow these steps: Visit Instagram.com,...

Account Management

How Do I Create a Business Page on Instagram?

If you own a business or run a business' social media efforts, you should consider creating an Instagram business page. You can easily...

What Do I Do If I Can't Follow Anyone on Instagram?

Instagram has developed a sophisticated algorithm that limits your likes, comments, and individuals you can follow. The ban is common...

How do I recover my Instagram account?

If you are locked out of your Instagram account, or even if you account has been disabled, we can help you get it back. Here's everything...

What do I do if my Instagram account was hacked?

If your Instagram account is hacked, follow these steps promptly to recover and secure it. Visit Instagram’s website, enter your account...

What Do I Do If I Can T Follow Anyone on Instagram?

Instagram is a fun way to keep in touch with family, friends and celebrities, but it can be frustrating to find out you can't follow...

Photo-related Concerns

How Do I Get a Photo of Me Taken Off of Instagram?

If you've found a picture of yourself on Instagram and want it taken down, you can use Instagram's report form to have an investigation...

Why did my Instagram photo disappear?

Instagram users can temporarily deactivate their profiles, causing photos and likes to disappear. To retrieve lost pictures, open the...

Password Issues

What Can I Do If I Cant Receive a Password Reset Email or Text on Instagram?

Never receiving your password reset is never convenient but you do have the options to either troubleshoot it yourself or with Instagram,...

How Can I Get into My Instagram If I Forgot My Password and Email?

This article discusses the various methods for regaining access to your Instagram account after you have lost it. Detailed instructions...

How Do I Delete an Instagram Account Without My Password?

To permanently delete your Instagram account, log in with your credentials, go to Account Ownership and Control, tap Deactivation or...
We look to the Instagram issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Instagram issues reported to GetHuman
FAQ Table of Contents

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