Instagram Customer Service Issues

Archive 356

The following are issues that customers reported to GetHuman about Instagram customer service, archive #356. It includes a selection of 20 issue(s) reported December 24, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am Danil Kulenko. I own the @danilkulenko account and need your support as my account got blocked, possibly due to a system error or a hack. When I submitted the account unlock form, I mistakenly did not include a photo with an A4 sheet containing a verification code. I always adhere to Instagram's rules and believe this issue was unintentional. Kindly unblock my account or guide me on the steps to unlock it by contacting me at [redacted] I assure you of my commitment to following all community guidelines.
Reported by GetHuman-kulenkod on Saturday, December 24, 2022 4:54 PM
Hello, I have been unable to access my Instagram account for a while due to two-factor authentication. I changed my phone number and did not keep track of the 8-digit security code. I need your assistance in updating my phone number. The account is linked to the following email address: [redacted] My old number ended in [redacted] and has been deactivated for some time. If needed, I can verify my identity through the email [redacted] and by sending my ID card, which matches the profile picture on the email and some photos on my Instagram account. Thank you in advance for your help, and I look forward to using my desired account again. Best regards, Timothée.
Reported by GetHuman-pfafftim on Saturday, December 24, 2022 6:23 PM
Hello, my Instagram accounts are being deactivated one after the other. Even one created a few minutes ago is suspended. I would like to send you screenshots to make sure of what is happening. There might be hacking on my Instagram and Facebook accounts. Accounts: rkamar07/medsayf.br/kamar__rd... Facebook account: kamartv Emails: [redacted] [redacted] Phone: [redacted] [redacted] [redacted]2 [redacted] [redacted] [redacted] I would also like to send you my ID and evidence that my account has been hacked. Like the confirmation email for accessing my email from an unusual device that was deleted...
Reported by GetHuman-kamarred on Sunday, December 25, 2022 1:21 AM
Hello, I am experiencing trouble with regaining access to my Instagram account. Recently, my account was compromised, and unauthorized pornographic content was posted. Although Instagram removed the content, my account remains inaccessible. As a sound engineer, it is crucial for me to have this account for professional purposes and connecting with potential clients. Unfortunately, despite changing my password, I am stuck in a loop where I continually receive a message requesting verification that the account belongs to me. This situation is causing me distress as my efforts to resolve it have been unsuccessful. Any guidance on restoring normal access to my account would be greatly appreciated. Thank you for your assistance. Best regards, D.L.
Reported by GetHuman8050521 on Monday, December 26, 2022 1:36 AM
I am unable to access my account due to a recent phone number change. My Instagram account, @perico_pinero, is linked to an old number, [redacted], and I can't retrieve my over [redacted] posts and memories. I tried the face scan once without success and need access to my account, which is also set to private. Despite knowing my password, I am locked out. I appreciate any help in resolving this issue promptly.
Reported by GetHuman-hello_ra on Monday, December 26, 2022 8:25 AM
I am having trouble boosting my posts on Instagram. I manage a business account and have attempted to boost posts using three different credit cards with available funds. Despite not receiving any payment confirmations, Instagram has not provided any explanations for the unsuccessful attempts. I have been trying to boost my posts for three weeks using various posts, and my account is not restricted. None of the posts include music or location tags. After submission, I receive a notification that my post is under review, but then there is no further communication, and the posts remain unboosted. I adhere to Instagram's terms and conditions, so I am unsure why the boosts are not going through.
Reported by GetHuman8053379 on Tuesday, December 27, 2022 4:08 AM
Hello! I'm Natalia, and I need help opening my page "Ph_laboratoria." I'm not sure what happened, but one day I couldn't access it. It's really important to me. I haven't received any emails from Instagram with a link to help me recover my lost page. My primary page is "ntchva (Vuga_)" where you can find my second page, "ph_laboratoria," which features pictures of dogs from shelters and the streets. Please assist me in opening my page. You can reach me at [redacted] Thank you very much for your help.
Reported by GetHuman-chizhova on Tuesday, December 27, 2022 1:17 PM
Hello, I am Kianoush Ebrahimi, also known as Kianoushe on Instagram. On October 25, [redacted], my Windows PC was hacked, leading to a compromise of the passwords saved in my Google Chrome browser. I received a notification on my phone about a stranger accepting my friend request on Facebook, triggering me to discover changes in my profile picture. After changing the Facebook password, I found myself locked out due to account review. Subsequently, I encountered difficulties accessing my Instagram, which was linked to my Facebook account. Regrettably, I am unable to sign back into my Personal and Business Instagram accounts, namely "Kianoushe" and "iFoneRepair," which I've maintained for nearly a decade with valuable contacts. I seek assistance in recovering access to these accounts. Respectfully, Kia.
Reported by GetHuman8054542 on Tuesday, December 27, 2022 4:01 PM
Hello. My name is Maria Polyaskina. I am requesting the unlocking of my account @mariyahoney. Dear Instagram administration, I am willing to provide any documents and photos to prove that the account and the linked phone numbers, email, and other information belong to me. On December 22, my Instagram account was suddenly disabled by mistake. My profile is very important to me as I am disabled, and it lifts my spirits. My profile contains personal photos from memorable days, and I have never used any discrediting, extremist, terrorist, or other prohibited information in my profile. After reviewing the Instagram and Facebook Community Guidelines again, I realized that I have violated the rules directly or indirectly. I apologize and am ready to carefully respect and obey the rules.
Reported by GetHuman-marinik_ on Wednesday, December 28, 2022 2:51 PM
Hello. My name is Maria Polyskina. I am requesting the unlock of my account @mariyahoney. Dear Instagram administration, I am willing to provide any documents and photos to prove that the account and associated phone numbers, email, and other information belong to me. On December 22, my account was suddenly disabled on Instagram by mistake. My profile is very important to me as I am disabled, and it boosts my mood. My profile contains personal photos from special days, and I have never used discrediting, extremist, terrorist, or other prohibited information in my profile. After reviewing the Community Guidelines of Instagram and Facebook, I realized that I may have violated the rules directly or indirectly. I apologize and am ready to carefully abide by and respect the rules.
Reported by GetHuman-marinik_ on Wednesday, December 28, 2022 3:07 PM
Hello, my account "timka_solod" was recently hacked, and I am seeking assistance in regaining access to it. This incident occurred around a month ago, and I am eager to recover it. I have come across information in the FAQ section suggesting that sending a video of myself can help verify my identity as the true owner. The account was previously linked to my old phone number, which I no longer have access to, (+[redacted]7). Restoring this account is important to me as it contains numerous precious photos and videos from my life. Any guidance or support in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-tartella on Thursday, December 29, 2022 1:28 AM
Hello! I recently experienced an attempt to hack into my account, and subsequently, my account got deleted due to uploading an incorrect image during the restoration process. I followed the instructions precisely by taking a clear picture of myself. I'm unsure about what went wrong. I've had this account for 11 years and I'm quite upset about not being able to access it. I am willing to provide my photo if necessary and share details of my recent communications regarding this issue. Since December 15, I have been unable to log into my account @natalybox. I would greatly appreciate any assistance you can offer. Thank you for your help.
Reported by GetHuman8059341 on Thursday, December 29, 2022 2:40 AM
My Instagram account has been harassed by two friends, and the harassment involves sharing images on someone else's ID from my Instagram ID. As a result, I have been banned from Instagram for three days, which I had no idea about at all. Please reactivate my account so that I can message someone. 🙏🙏🙏🙏
Reported by GetHuman8059515 on Thursday, December 29, 2022 5:02 AM
Hello, I am @_bagamol_, the account owner. I am reaching out for support as my account got blocked due to a system error. I abide by Instagram's rules and believe it might be a misunderstanding. I request the unblocking of my account and commit to following all community guidelines. Yesterday, when trying to access my account, Instagram prompted that it was blocked on December 28, as shown in the attached screenshots. I attempted to recover it through email and phone number verification but did not receive the SMS code despite multiple attempts. Now, I am facing restrictions on code requests, as evidenced in the screenshot. Searching for my username yields a "not found" message, but Instagram support claims my account is active, as indicated in the attached screenshots. This situation is perplexing as I have not violated any terms. My account is essential for work and maintaining social connections. Kindly assist me in regaining access to my account, as it is unfair to penalize users unreasonably. I appreciate any help you can provide.
Reported by GetHuman-tanan on Thursday, December 29, 2022 11:18 AM
On 12/10/22, I suspect my Facebook and Instagram accounts were hacked. I have email proof that the hacker used a confirmation code to access my personal Facebook account and submitted an accepted form of ID to Facebook. Additionally, I received an email showing a login to my Instagram account on December 10, [redacted], at 9:58 pm from Windows Edge in Chicago, which occurred while I was asleep. Upon waking up, I discovered that my personal Facebook account, Jamie Stephens LeMaire, and my Instagram business page, Daydreamers by Design, were both disabled. Despite attempting to request a review, both Facebook and Instagram have denied my requests, with each platform sending me to the other for resolution. Facebook claims Instagram permanently disabled the account, while Instagram refuses to review it due to Facebook's action. I urgently require assistance in recovering access to these accounts, particularly my Facebook business page, Daydreamers by Design, which boasts 4,[redacted] followers. Thank you for your prompt attention to this matter.
Reported by GetHuman8060431 on Thursday, December 29, 2022 3:19 PM
Hello, I am Aarian A. Sharifi, a verified Facebook user with the account "Aarian R. A. Sharifi." I've setup my business page on Facebook as "Run The Grillz" which is actively maintained, and linked my Instagram profile "runthegrillz" to it. My company, Run The Grillz, specializes in custom-made grillz and jewelry with a registered domain to prove legitimacy. I assure you that our posts comply with Instagram's guidelines, with all content being our original creations. Kindly assist us in restoring our Instagram account, and provide guidance on the necessary steps. Thank you and best regards.
Reported by GetHuman-giorgofs on Thursday, December 29, 2022 7:30 PM
Around a month ago, I noticed strange activity on my account with unauthorized messages and following from locations like Serbia. After changing my passwords, my IG account got locked. I then received a WhatsApp message demanding payment to recover it. I have my food IG but can't post anymore, and creating a new personal account is also not working. A while back, I applied for the blue check mark and got verified the same week as these issues, which may be related. My follower count was at 33.6K.
Reported by GetHuman8061874 on Thursday, December 29, 2022 11:33 PM
Здравствуйте, прошу помощи в восстановлении страницы в Instagram @frisson.lips. Я потратила много усилий, времени и денег на эту рабочую страницу. Не могу понять, почему не могу получить к ней доступ. Готова предоставить все необходимые данные и фотографии для проверки владения этой страницей. Надеюсь на вашу помощь. Спасибо.
Reported by GetHuman-alinakyz on Friday, December 30, 2022 12:03 AM
I need assistance restoring my Instagram page with the username @frisson.lips. It is a work page that I have put a lot of effort, time, and love into. Unfortunately, I am unable to regain access to it for an unknown reason. I am desperate to recover it and can provide all necessary information and photos to verify ownership. Please help me with this issue. Thank you.
Reported by GetHuman-alinakyz on Friday, December 30, 2022 12:04 AM
Dear Instagram, I believe my account was disabled in error for violating your terms. Please consider reinstating my account as it does not involve buying likes, followers, promoting businesses, posting repeated content, or engaging in commercial activities. My account also does not pose threats, promote harmful behavior, target individuals, or contain hate speech based on various characteristics. There is no graphic or violent content, nor any sexual abuse depicted. I kindly ask for your review and restoration of my account. Thank you, [Initials]
Reported by GetHuman-nadafrik on Friday, December 30, 2022 11:46 AM

Help me with my Instagram issue

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