IndiGo Customer Service Issues

I recently paid off my Indigo card balance in full on payday, December 7th. Despite this, my available credit has not been restored, and the payment still shows as completed with a zero balance and zero available credit. I contacted customer service and spoke with a representative who mentioned a hold on my account due to a suspected charge, which I couldn't identify as suspicious. I requested for the matter to be promptly resolved, but I was informed that my account needed to be reviewed by a supervisor, and I was advised to follow up next week. I am confused by this situation and seek clarity on the process of how the credit card works. If I am unable to use my card as intended, pay the balance, and have access to credit again promptly, I fail to see the value of having this card. Any assistance would be greatly appreciated. Thank you. - Lynda D. W.

I have a concern regarding PNR - BMES9N. I recently received an email on 22.12.[redacted] about a "Revised Indigo Itinerary" for my flight on the 27th of December [redacted]. The email stated that there were changes to my flight number and time by Indigo and that I could reschedule or cancel at no extra cost. I followed the instructions and rescheduled my flight on 23.12.[redacted]. However, I was charged an additional Rs. [redacted] due to my ticket being in the Flexy plan. Despite what was mentioned in the email, Indigo is not acknowledging this new ticket. I contacted customer care and was assured that the new ticket should not have incurred any additional costs. I am hopeful that this matter will be resolved promptly and that I will be refunded the extra amount paid. I am looking forward to assistance from the Indigo Team. You can reach me for further clarification on the phone number provided. Sincerely, Kritika

Subject: Issue with Order OR[redacted]4 from Indigo Hello, I reached out before Christmas about a missing gift card from order OR[redacted]4 and requested a refund. I was informed that the refund would be processed, but I have yet to see it reflected on my credit card statement. To ensure I had the gift card in time for Christmas, I repurchased it from a store, which arrived on Dec 24. I returned the original unopened card via "Return to Sender." However, the $50 Visa charge from Dec 2 has not been credited back to my account. I was assured by the representative I spoke with on Dec 22 or 23 that the refund was processed during our call, but it has not shown up. I would appreciate your assistance in resolving this matter promptly. Thank you, J.

I encountered an issue when trying to deposit my stimulus check into my PayPal account. Despite my long-standing history as a PayPal customer, the check was inexplicably denied without a clear reason. I have maintained the same bank account and payment methods for well over a decade with responsible spending habits. The check is a legitimate government-issued payment from the US Treasury and will not bounce. I am willing to wait the necessary 10 business days for processing without any problem. I urge PayPal to rectify this situation promptly, so the check can be deposited, and I can access the funds as intended. This is my first stimulus payment, and the process has been complicated due to having separate bank accounts from my husband. I meet PayPal's criteria for cashing the check, and I expect a smooth resolution to this matter.

I need clarification on my transaction status as it shows "Ready for Process." I've confirmed with my card provider that there are no issues from their end, and I'm not processing the payment through that account. The transaction involves a moneygram pick up following an initial transaction yesterday where I received a money order from a local customer. The money order was a final payment for an ATV purchase at my small engine repair shop. Despite all required documentation, including my valid ID and selfie, being submitted and uploaded, the $[redacted] transaction seems delayed. Could you please provide insights into the cause of the delay and any additional steps I should take to expedite the process? Thank you, Kevin G.

I would like to request an opportunity to speak with a Supervisor regarding my Money Order from Western Union for processing. I received a number and extension for verification. There seems to be a misunderstanding about my last submission when I uploaded it. I have contacted Western Union's customer service and was provided with a number and extension, [redacted] ext [redacted], for personnel at my check cashing agency to verify. My account is kevindgibson[at]email[dot]com, with verification on 12/30/[redacted] and [redacted]. Please verify Money Order #[redacted]4 for $[redacted].00. I have already endorsed the check as advised by Ingo's personnel and cannot process it elsewhere now. Thank you for addressing this matter promptly. I have been attempting to resolve this issue since January 27, [redacted], without success. Thank you, Kevin G., Ingo Customer.

I would like to request to speak with a supervisor regarding the verification of a Western Union money order that I uploaded. There seems to be a misunderstanding as to whether the check has been funded, which it has not. I had a conversation with a customer service representative at Western Union today, and they provided me with a number for my check-cashing institution to call for verification, along with an extension number: [redacted] ext [redacted]. My name is Kevin Gibson, and my account is linked to [redacted] The security authorization, check verification number, and amount are all ready for submission. I was instructed by your customer service to endorse the check for mobile upload, so I am hoping this process can be completed with this money order. If not, I will face a delay of 30 days and incur a $50 fee for attempting to utilize your services. If this issue persists, I will have to close my account, discontinue using your services, and inform my friends and family about my negative experience with your company. If processing a simple Western Union money order is outside of Ingo's capabilities, perhaps it should not be included in the list of services you claim to offer. Thank you for your attention to this matter.

Hello, my name is Suraj Saroj. I booked a ticket with Indigo from Lucknow to Mumbai on October 1, [redacted]. On that day, I booked three tickets - two with Indigo and one with Cleartrip. I had canceled one of the Indigo tickets, but the refund has not been processed yet. I have been trying to contact customer care, and they are saying that the refund has been initiated. I am providing the PNR numbers for your reference. I have been facing this issue for four months. My mother is scheduled for open heart surgery, and I urgently need the refund as I require the money for her treatment. Please assist me with resolving this matter. Thank you. 1st PNR: AINHNZ 2nd PNR: SFPGHI 1st amount: [redacted].00 2nd amount: [redacted].00

I recently traveled from Delhi to Hyderabad with PNR BNTE6K on Flight 6E967. I'm sharing my disappointing experience with the web check-in process. Even though I completed the check-in online, I did not receive my boarding pass via email as expected. This caused a lot of trouble at the airport as I couldn't enter the terminal without it. Despite explaining the situation to the security guard, I was delayed significantly. By the time I reached the check-in counter, it had already closed, leading me to pay an additional [redacted]/- to rebook my ticket. Unfortunately, I have not received any confirmation email for the rebooking. I believe these issues are on your end, and I urge for a refund and improvements to avoid such complications in the future.

I closed my account recently and no longer have the card or account details. I have been struggling to make a payment for almost three days now. When I finally spoke to a representative, they insisted on charging me a late fee for a statement that was supposedly sent out on the due date. Despite providing all my information, they refused to give me the account details. Even after requesting a supervisor, I faced the same issue. This has been the worst experience I have ever had with a card company.

I deposited a check into my Go2 card, and it showed as approved. I was asked to write "Void" on the check, which I did, and sent a photo copy. Later on, I got a message saying the money couldn't be deposited. I contacted the IRS, and they informed me that there were no restrictions on the check. They suggested reaching out to your team and advised that if the issue persists, to file a police report along with a copy of the approval confirmation and the voided check. They mentioned that some companies can be fraudulent, so I wanted to address this situation promptly.

Hello, I received the following message from IndiGo regarding my upcoming flight 6E-[redacted] on 13/04/[redacted]. The West Bengal State Government has issued new guidelines requiring passengers to obtain approval/NOC to travel to West Bengal. This includes submitting a self-declaration form on the Air Suvidha portal at least 72 hours before travel along with a negative RT-PCR test report issued within 96 hours of departure, which must be uploaded on the provided link. I have tried accessing the Air Suvidha portal, but the links provided do not seem to be working. I am scheduled to get my RT-PCR test on 11 with the results expected on 12 for my flight on 13 afternoon. However, the portal advises filling out the self-declaration form at least 72 hours before the travel date.

I recently reported fraud on my Indigo Platinum credit account and was supposed to receive a new card. However, I had to report the fraud again and still haven't received the new card. Surprisingly, my balance increased without the account being frozen as I expected. I am unable to make payments without the card, and when I try to contact customer service, I either get a busy signal or it doesn't connect. My previous call got disconnected while making a payment, and subsequent attempts to reach them were unsuccessful, which is incredibly frustrating. Indigo's service has left me feeling very let down.

I purchased flight tickets from Delhi (DEL) to Chennai (MAA) for April 4th, [redacted]. Unfortunately, the flight was canceled due to COVID-19. The booking ID is GOFLDIOS5C03C[redacted]. The passengers were Saranya Kathirvel (Seat 21A, PNR MEN9RY) and Kishore Arunachalam (Seat 21B, PNR MEN9RY). I paid a total of Rs. [redacted] and have only received a refund of Rs. [redacted] credited to my Goibibo wallet. As I do not plan to use this credit in the future, I kindly request the full refund amount of Rs. [redacted] to be returned to my bank account instead. Looking forward to your response. Regards, Kishore A

My son, who is in the Indian Army, purchased a flight ticket on June 09, [redacted], at the Bagdogra IndiGo ticket counter for a flight to Belgaum, Karnataka via Hyderabad. Unfortunately, the A320 flight got canceled due to weather conditions, and he has not received a refund yet. Consequently, he took a train to Calcutta and booked another IndiGo flight for Kolhapur, Maharashtra via Hyderabad at the IndiGo Airport ticket counter on June 07, [redacted], for [redacted].

My wife is traveling from Pune to Bangalore today on a 2 pm flight. Initially, it was stated that either a negative RTPCR certificate or at least proof of the first vaccination dose was required for this journey. However, upon check-in at Pune Airport, she was informed that a RTPCR test would be needed upon arrival at Bangalore Airport. She tried to seek clarification from the airline last night at 11 pm. The lack of clear guidelines and last-minute changes are very confusing and frustrating. It seems like companies are taking advantage of the pandemic situation for financial gain. This lack of professionalism and ethics is unacceptable. Rules changing within such a short span of time without proper communication to travelers is extremely disappointing. The overall service has been very poor in this regard.

Dear Team, I wanted to bring to your attention the issues I have encountered regarding my flight from Aurangabad to Kochi booked under the above PNR for 10 August. Unexpectedly, my flight was rerouted via Hyderabad and subsequently canceled without any prior notification. This change was only brought to my attention when I received a message regarding onboard food restrictions for short flights. It was only after contacting customer service for clarification on the meal situation that I was informed about the flight alteration. I have since availed the Plan B option to reschedule my flight for 14 August via Hyderabad. However, with just one week remaining, I was informed that the newly selected flight has also been canceled, prompting me to consider Plan B once again. Despite attempting to select my preferred options through the app, an alternate flight was booked without my confirmation. As I am traveling with a one-year-old child, a 6-hour layover in Mumbai is not feasible for us. I have tried to address this issue with the provided customer care number, but I was informed that they do not have the authority to make changes to the booking. I kindly request your assistance in securing Plan B for my revised flight. It appears that there may have been a misunderstanding in the selection process, but I would appreciate it if you could revert to my original choices. Having booked my flight two months prior, the multiple reschedulings, not due to any fault of mine, have caused significant inconvenience, particularly considering the circumstances of traveling with a young child. I sincerely hope for a positive resolution from your end. Warm Regards, Sebin Thomas

Hello, my name is Will. I previously had Ingo on my old phone, which I broke and sold at a pawn shop without factory resetting it. I had not used the app but had created an account. I now have a new phone, new number, and a new Gmail account. I tried to use the app to deposit my government-issued child tax check onto a money card. However, I encountered issues as my Social Security Number was linked to my old account. Despite several attempts, I couldn't create a new account due to this. I managed to remember my old email and requested a temporary password, but upon entering it, my account was considered risky and closed. While I appreciate the caution, I'm unable to create a new account with my new email. I would greatly appreciate any assistance you can provide. Thank you.

I had a booking from Delhi to Kolkata on September 3rd at 22:15, PNR RMM2YW. I rescheduled my flight to Kolkata for 02:45 on September 4th due to changes. My flight from Dehradun to Delhi, PNR PNK9JD, was also rescheduled for an earlier arrival time of 16:35 instead of 19:05. I kindly request a rescheduling of my Delhi to Kolkata flight to an earlier time at no additional cost due to the changes made by the airline. I prefer not to spend unnecessary time at the airport due to Covid. If possible, I would like to be accommodated on the 21:00 flight to Kolkata. I hope to speak with a representative regarding this matter. Thank you.

Today, on September 5th, [redacted], I embarked on a journey from Pune to Guwahati, which involved a connecting flight through Chennai. Unfortunately, my aviators went missing during the trip. I initially had them with me in the morning and placed them in my 7.1 kg travel bag. Despite my intention to keep them in the cabin, the Billing Center staff instructed me to stow them as checked baggage. Upon reaching home, I found the aviators missing, with only the case remaining. This experience has left me disappointed, as trust in airlines seems to have been compromised. I will share my story on social media platforms like Facebook, Twitter, and Instagram, urging my friends and family to reconsider using Indigo's services. While the aviators were valued at [redacted] rupees, I booked tickets worth [redacted] rupees this month and want to emphasize the importance of ethics in maintaining trust with customers like me who rely on airline services.