Ikea Customer Service Issues

We purchased a kitchen from IKEA UK for over £[redacted], but unfortunately, the worktop finishing was incorrect with the edging on the wrong side. Upon notifying IKEA customer service, replacements were ordered, but the store staff canceled the deliveries multiple times without explanation or follow-up. Despite chasing, each replacement order faced the same issue. During a visit to the Wednesbury store, staff displayed poor customer service, offering no apology and a blunt response when questioned. The repeated errors and lack of accountability have left us utterly disappointed with the service provided by IKEA.

Hello, I am currently interested in purchasing a specific table that perfectly fits our space. Unfortunately, it has been out of stock online for some time, and when I visited the store, I was informed that I couldn't purchase it there either. Can you provide me with any information regarding when this item might be restocked? The details of the item are as follows: NORRÅKER / NORRÅKER £[redacted] Bar table and 2 bar stools Material: birch Height: 74 cm Item number: [redacted].[redacted].75 Additionally, I would like to inquire if it is possible to purchase display items at IKEA. Thank you for your assistance. Sincerely, Zoe L.

Hello! Our kitchen sink arrived damaged. Previously, I managed to arrange a return with IKEA before the pandemic, but they required the whole sink to be returned. We'd like to return it now. However, due to having replaced our countertops, the new sink has been installed and removing it is complex. Since we live far away and Covid restrictions have made it difficult to visit, it has been over a year since we purchased the sink. Before we go through the hassle of bringing the sink back and being without one until we get a replacement, I need to confirm if an exchange is still possible. Thank you for your assistance!

I made a purchase at the Frankfurt Am Main store on August 11, [redacted], with order number [redacted]. We opted for delivery of the items we selected and brought them to the customer service desk. We were promised a delivery the following day, but it hasn't arrived yet. After contacting customer service, we were told to expect a call, which we never received. We are prepping for guests this weekend and planned to have the furniture assembled well in advance. It's frustrating to have to reach out daily. If a solution isn't provided promptly, I may have to share this experience on social media. The lack of empathy and service from Ikea is disappointing, especially considering the high delivery fees. Please address this issue promptly.

I recently purchased a billy bookcase from the Southampton store and encountered several issues with the delivery of the correct parts. Despite multiple attempts to resolve the situation with Customer Service, I have not received the correct item. I was promised various solutions, but none have been successful thus far. I am currently waiting for a delivery this Friday. Any advice on how to handle this situation further would be appreciated. Thank you. - B. Clark

There have been reports of unusual stock availability in the Emeryville, CA IKEA store. The specific Sektion base cabinet, item [redacted] [redacted] 86, has been consistently out of stock across all stores in California. However, there were suddenly 2 units available in the Emeryville store. After attempting to purchase them, the backroom manager claimed they were oversold and issued a refund. This situation has raised suspicions about possible inventory manipulation. It's worth noting that the same item is being sold for over $[redacted] on eBay, causing concern about how these products are obtained for resale. While there is no concrete evidence of foul play, it may be prudent for IKEA to investigate potential discrepancies in their stock management processes to prevent any unauthorized resale of their products.

Subject: Regarding IKEA Order Pick-Up Issue Hello, I recently picked up the cabinet from IKEA, but unfortunately, the item inside is damaged as shown in the attached photos. Due to the distance from my elderly parents' home, I'm unable to return it in person. We plan to assemble it today, and it will require extensive wood glue and paint to fix the warped and cracked areas. I kindly request a reimbursement of more than $20 for the inconvenience caused. I appreciate your prompt assistance in resolving this matter for a loyal customer like myself. Please let me know how you plan to address this issue. If there are any further complications during assembly, I will reach out to you again. Thank you for your attention to this matter. Best regards, Torian, Customer

I faced some challenges with my recent Click & Collect order experience. Upon reserving a slot, I received an email confirming my order and instructing me to wait for another email when it was ready for pick-up. Despite my designated time slot from 11am-12pm today, I had not received the second email by 11am. The status page showed my order was still being picked, leading me to attempt to seek assistance via chat support. Unfortunately, there were no available agents, and the virtual assistant couldn't provide assistance, prompting me to start over each time. After locating a phone number, I called to inquire about my order as it was already 11:15. I decided to head to the store while on hold for 28 minutes until an agent confirmed my order was picked, even though the webpage indicated otherwise. Upon arrival, I texted as instructed, experiencing delays in receiving updates and the second email. It took roughly 20 minutes for my order to be loaded into my car, following my request for assistance noted during the online process. Despite the eventual receipt of the second email and learning my order was held for 24 hours, the lack of clarity regarding the pick-up window was frustrating. I was under the impression I needed to rush within the specified time frame, only to later realize I had more flexibility. The limited staffing and slow communication processes contributed to a less than ideal customer experience.

Hello, I wanted to share my recent experience with IKEA. I live about an hour and a half away from the nearest store, and I've always been a big fan of IKEA. Last Tuesday, I visited the store in Ohio with my granddaughter to buy a nightstand to complete my bedroom set. I noticed that they didn't charge me for the nightstand when I got home, even though it was from the as-is room and priced at $75. Despite having my great grandbabies with me, I knew I had to go back to pay for it. On Friday, I made the trip back to IKEA to settle the payment. However, I couldn't find customer service, so after some searching, I was advised to go through checkout again. The cashier initially wanted me to go back to where I was, but after explaining, she helped me complete the transaction. I felt disheartened by the lack of compassion in this situation. I just wanted to make things right, but it seemed like no one really cared. Thank you for letting me share my experience.

I ordered the Friheten couch on 8/4/21. I was informed it would ship in pieces. They charged me only for one part and the shipping. After calling, they assured me I would be charged for the rest later. I received a shipping notification promptly, but the date was pushed to 8/29 later. When only the back rest arrived on 8/29, I checked online and it shows as delivered with no sign of the remaining pieces. I fear Ikea thinks the order is complete, but having only 1/3 of a couch is not ideal. After speaking to three representatives and being on hold for a total of 90 minutes, it's frustrating. One representative was investigating the missing pieces and was supposed to provide a case number but never returned after putting me on hold again for 20 minutes, and the call got disconnected. I am currently on hold again, but my patience is wearing thin.

I placed an order for an Ikea wardrobe (Article no. [redacted].[redacted].98) with order no. [redacted]06 on 14.8.[redacted]. The delivery arrived two days later, but the two wardrobe frames (Article no. [redacted].[redacted].15) were missing. I was shocked by this oversight as a first-time Ikea customer. Despite contacting customer service multiple times via phone and email, I have not received a response. I had to purchase the frames separately and have my wardrobe fixed. I am disappointed by Ikea's lack of communication and effort to resolve the issue promptly. I hope to bring this matter to the attention of Ikea's higher management and seek reimbursement for the extra expenses I incurred.

Ikea@Mumbai in India provided us with a kitchen plan and a finalized quote on August 22, [redacted]. Despite being advised to wait until all items were in stock, we were surprised to receive a revised quote 12% higher on September 6 due to price increases from September 1. We were not informed about these changes and the manager claimed it was our responsibility to be aware. We feel unfairly treated and seek guidance on addressing this issue.

After months of dealing with issues following an IKEA kitchen installation, I faced a frustrating situation with my sink, washing machine, and dishwasher unusable due to improper waste disposal. Despite efforts with multiple customer service representatives and local store visits, the matter dragged on until one agent finally resolved the issue. However, resolving it required getting drain repair estimates as the original plumber declined the work. While I was reimbursed for the inconvenience, all I truly wanted was a simple apology. Instead, I received a rude response that failed to acknowledge the incompetence displayed throughout the ordeal. An apology seems like a reasonable request considering the challenges I had to endure.

I purchased a mattress on August 13th but decided to cancel. I was told via chat that orders not picked up on the delivery day would be automatically canceled. However, I received an email stating the order was picked up two days later, which I didn't do as I was far from IKEA. Despite four calls where agents reassured me the issue would be resolved, it has been four weeks without a refund. The latest case number is [redacted]7. I just made my fifth call and waited more than 15 minutes on hold. I urgently need the order to be canceled and the refund to be processed back to my credit card. This delay is unacceptable. I urge them to review their records to confirm I didn't pick up the order and return my money promptly.

During the challenging times of Covid, we encountered issues while ordering several kitchen cabinets from IKEA. Although the global supply chain disruptions were beyond control, the online ordering system had some critical flaws that need attention. Despite our attempt to order parts online, we were unable to proceed due to missing items. We resorted to calling customer service, where we were advised to order the available parts only. Regrettably, we faced uncertainty regarding the availability of the remaining components and lacked a system to queue up for them. Following daily calls became impractical and inefficient for both customer service representatives and us. Additionally, the inability to provide an estimated delivery date hindered our kitchen renovation plans, causing significant inconvenience. Amidst the inconsistency in customer service responses, one exemplary representative, Linda Ritter, stood out for her dedicated assistance through email communication. Her proactive approach eventually secured the missing parts. Furthermore, upon receiving the initial shipment, we unexpectedly received surplus parts valued at approximately $[redacted], which are stored safely for return at a mutually agreed time.

Dear Customer Service, I am Mr. Verdicchio Francesco, a long-time customer in need of information. In early September, I visited your Ikea store in Afragola Napoli to purchase the VEBJORN desk in Beige (item code: [redacted].[redacted].38). An employee mentioned they were out of stock and expected a delivery by late September. Despite setting up notifications via the app and website, the Napoli store shows the item out of stock while Chieti and Ancona have it available. Should I wait for the Napoli stock to arrive soon or should I expedite my purchase and pay for additional shipping to secure one from another location? Your prompt assistance is highly appreciated. Best regards, F. Verdicchio

Order Number: [redacted] FQ6KF3 Hello, I have a question regarding the PAX wardrobe. The order has been placed, and I have planned the wardrobe online in the planning system. However, I am unsure if I have correctly planned the sliding door for the 400cm wardrobe, which consists of 2 Grimo sliding door pairs. My question is whether the doors can slide in the same direction simultaneously and if the wardrobe and its contents are planned correctly. I couldn't schedule an on-site appointment due to time constraints, so I had to plan the wardrobe myself and place the order along with the rest of the kitchen items. Thank you for your assistance. Best regards, Filipp Boiarshinov Dear Mr. Boiarshinov, I have been unsuccessful in reaching you by phone; I would have liked to speak with you personally. Regarding your question, unfortunately, it is not possible to slide 4 doors on top of each other. It always works with 2 doors on top of each other. Best regards, R. Blank Thank you for your feedback. I am currently unavailable by phone. The order includes 2 Grimo sliding door pairs with dimensions W: 200cm, H: 236cm, 4 PAX wardrobe carcasses, and 2 Komplement sliding door dampers. This is how it was adjusted in the system, so we thought it should be correct. What changes need to be made now to ensure everything is delivered correctly? Thank you in advance. Regards, Filipp Boiarshinov

Order # [redacted]35 Hello, My name is Monserate C. On October 26, I visited the Ikea store in Atlanta and a representative assisted me in placing an order for $[redacted] worth of kitchen cabinets and appliances. I was informed that half of my order would be delivered on October 29 and the rest on November 2. I arranged my schedule accordingly, but nothing arrived on the 29th. Despite contacting the resolutions department and being promised a refund for the delivery fee, my order was not delivered as expected. After multiple frustrating calls with Ikea employees, including a rude lady who said I needed to wait 24 to 72 hours for a call back, my order is still missing. I have incurred cancellation fees from missing work and am now considering installing the cabinets myself due to the delays. This situation has become a nightmare, and I would appreciate your assistance.

I had a disappointing experience with IKEA's customer service and refund policy. I ordered a sofa with TaskRabbit assembly since I couldn't do it myself. The sofa was to be delivered the next day, but TaskRabbit couldn't find a tasker in my area. When I tried to contact IKEA for help, they were not responsive. Eventually, I was told to refuse delivery and wait 14 days for a refund. I felt frustrated as I had to return the sofa due to their service issue. The supervisor I spoke to was unhelpful and insisted on the 14-day policy. When I asked about making a formal complaint, she suggested leaving a review on their website, which seemed odd. I inquired about escalating the issue but was given limited options. I felt like a nuisance to them. At 70 years old, I now have to wait for the refund before I can order a sofa elsewhere. It's frustrating how quick they are to take payment but slow with refunds.

I've been working on a bedroom design using the Pax range in stained white oak and the complementing Malm range. After checking stock availability on the website and purchasing what I could, I encountered an issue. The Pax wardrobe has disappeared from the website, and it's crucial for the setup. I spoke to a customer service representative, but their response was not reassuring. I really need confirmation from the head office that this is a temporary problem and not a discontinuation of the product line, as it would affect the Malm chest of drawers I bought. The specific items I'm concerned about are the Pax wardrobe frame [redacted].[redacted].89, Pax add-on corner unit [redacted].[redacted].60, wardrobe frame [redacted].[redacted].91, and wardrobe frame [redacted].[redacted].15. I appreciate any help in resolving this matter.