Ikea Customer Service Issues

I am highly disappointed with the service I have received regarding my order for 2 sets of curtains. I was promised delivery within a week, which did not happen, leaving me to cover my windows with sheets on Thanksgiving with family over. Upon contacting customer service, I was informed that my shipment may be lost, without any prior notification. After persistently seeking information, I was told my package was still in transit. Despite requesting to speak with a manager, I faced delays and excuses, ultimately leading to a 30-minute phone call without resolution. The online chat was unhelpful. A subsequent call resulted in being advised that a refund would take 7-14 days, which is not acceptable as I simply want the curtains I paid for, not a refund. This is my final attempt before involving the Better Business Bureau. My order number is [redacted].

During our home renovation in Florida, we acquired an Ikea Essentiell dishwasher from the Tampa store, delivered in December [redacted]. Upon our arrival in March [redacted], we found the handle was not attached due to a stripped set screw embedded in the handle. Despite attempts by our contractor and Ikea's approved service provider, the handle could not be fixed. Despite multiple calls to Ikea, we were informed that the warranty did not cover the faulty handle. Despite our efforts and frustration with the lack of assistance, we remain hopeful that Ikea will provide us with a replacement handle as per the warranty.

Good afternoon, I am Danica Tonelli residing at Via Cesare dell'acqua 1, [redacted] - TRIESTE. I am looking to purchase an item online, the VÄLBILDAD induction hob, IKEA [redacted] in black, 29 cm, code [redacted].[redacted].92 priced at €[redacted] to be delivered to a pick-up point in Trieste with delivery costs of €4, or to be delivered to my home with total delivery costs of €5. The issue arises during the third step when trying to pay with a credit card as the payment is being blocked. We prefer not to go to the nearest store due to Covid-19 and require the induction hob urgently. Thank you in advance for your assistance and instructions. Email address: [redacted] Best regards, Tonelli

I filed a complaint regarding a malfunctioning refrigerator in late October, with the IKEA operation number [redacted]6. Customer service acknowledged the issue and assured me of a replacement. The initial promised date for replacement was 11/22/[redacted], but only the new refrigerator was delivered. I am still waiting for a scheduled appointment for installation/removal. Despite two follow-up complaints, more than seven weeks have passed, and the exchange has not been completed. The level of customer service I have experienced so far has been disappointing.

Good morning, I have been writing to this email address: [redacted] for days. NO ONE is responding to me anymore! I JUST WANT TO KNOW what happened to my order!!! I wrote on Facebook, the message was seen but I didn't receive any response!!!! Since the beginning of December, I haven't received any replies! Please have someone contact me!!!!! I had an issue with Agos, but everything is resolved and they accepted the financing. However, I am not getting any response from you, no information, impossible to reach you! I have been patient for 20 days, enough is enough now! Let me know, otherwise, I will cancel everything and end this! Order Number: [redacted]. Fernanda B. [redacted]

I purchased an IKEA wardrobe and relocated. Task Rabbit assembled the furniture and discovered it was faulty. Task Rabbit charged me more than the cost of the wardrobe, which is frustrating. This is the second time I've encountered this issue with IKEA. After Task Rabbit inspected, it was revealed that the furniture's wood had broken. I am fed up with IKEA's service. I only have one more wardrobe to exchange before I stop shopping with them. The experience has been disappointing, and the additional charges from Task Rabbit are unacceptable. I've tried to update my address with IKEA, but the lines are busy. I believe IKEA should provide free assembly to resolve the inconvenience caused by the faulty products and excessive charges from Task Rabbit.

Some time ago, I purchased a kitchen chair: Ekedalen in oak/light grey color with code: [redacted] [redacted] 21 for €50. Now I need three more, but they seem to be unavailable in the same color. I tried to contact your customer service with no success. I am wondering if it is a temporary unavailability or if it has been discontinued. Has the price changed as well? Thank you.

I am a loyal customer of IKEA but lately, I have noticed a trend where many items are consistently out of stock when I try to purchase them online. It is frustrating that some items are only available in specific provinces across Canada. For over a year, I have been eagerly waiting to purchase a sectional sofa from IKEA, but it never seems to come back in stock. While I understand the challenges posed by shipping delays due to COVID-19, I have observed that other businesses are improving their stock availability. Most stores offer a wide variety of products, but IKEA appears to be lagging behind. As someone who has furnished my entire home with IKEA furniture, I am beginning to consider exploring other stores as this ongoing issue with stock availability may lead to a loss of customer loyalty.

Last year, I bought a significant amount of furniture from IKEA in St. Louis, including a dresser, a desk, and two filing cabinets. Recently, I noticed what seems to be mold on the side of one of the drawers, specifically on a certain type of wood in each piece. Despite trying to remove it, the issue persists across all the furniture I bought. This occurrence doesn't affect a dresser bought from someone else. I'm worried about the mold potentially touching my clothes and stored items. I've taken pictures of the affected furniture for reference. I hope to resolve this matter soon and would appreciate a return or exchange. I believe we can find a satisfactory solution. Looking forward to discussing this matter further when I receive a callback. Thank you for your understanding. Sincerely, Alissa Shoults.

I wanted to share my recent experience at your foodhall in Wembley. While shopping at your store for my new flat, being 8 months pregnant, I visited the foodhall and was quite disappointed with the service at the food counter. I requested the Salmon to be cooked slightly more due to my caution with seafood during pregnancy. However, Govind, the staff member attending to customers, displayed a cold and unhelpful attitude, refusing my simple request. I was surprised by his behavior and it left me feeling disheartened. Despite understanding there are rules in place, the lack of empathy and dismissive attitude was unexpected and made me reconsider returning to the store in the future.

Complaint: Item Stolen at IKEA Ankara Store Due to Security Vulnerability Dear Sir, I am writing to report a theft incident that occurred at the IKEA store in Ankara, Turkey, on 24.03.[redacted]. During our shopping experience, we accidentally left behind an item at the checkout area. Unfortunately, upon returning to the store the following day, we were informed that the item had been taken by another customer after being left unattended for approximately half an hour. We are disappointed with the store's response and believe that this incident highlights a security vulnerability at the IKEA Ankara location. Despite the presence of CCTV cameras for security purposes, the lack of immediate monitoring and intervention allowed for the theft to take place. We urge IKEA to address this security lapse and compensate us for the lost item, a "LERSTA Lamp." Our attempts to resolve this issue directly with the store have been unsuccessful, prompting us to seek further assistance. Best regards, Kemal B. Mobile: +90 [redacted] Email: [redacted] Address: Sancak Mah. [redacted].Sok. No.13/10 [redacted] Yildiz Cankaya ANKARA, TURKEY

My name is Samantha G., and I reside in Newport, South Wales. On Tuesday, April 26th, my friend Hayley G. and I are launching a voluntary community baby and toddler group. We're seeking donations to kickstart our new venture called 'Bumblebee's Baby and Toddler Group' at a venue in Malpas, Newport. With over 30 interested parents and carers on our Facebook group, we aim to fill the gap left by the closure of similar groups due to Covid-19. As a mother of three, including a baby born during the pandemic, I've seen the importance of social interaction for young children. Hayley, a mother of six, also understands this need and is eager to provide this opportunity for her youngest child. We hope to create a welcoming space for families to connect and for children to learn and play together. Your support in helping us gather resources for our group would be greatly appreciated. Warm regards, Samantha G. and Hayley G. Contact: [redacted]

I recently purchased a SJalland table with an aluminum top. The screws provided were for a wooden top, not suitable for securing the aluminum top to the frame. Typically, I would email customer services, but that option is not available. I'm unsure whether to contact the CEO, Peter Jelkeby, or pursue a simpler alternative. This issue was previously reported in [redacted] on IKEA's review page. Another customer, Jan Patience, faced a similar problem. IKEA initially offered to send new screws, but they were identical to the ones causing the issue. Jan ended up seeking compatible screws at a local hardware shop. It seems this is a recurring problem with this product that IKEA is aware of since they mentioned passing on feedback to their product quality team.

Dear Sir/Madam, I recently filed a complaint regarding order number [redacted]4. My wife and I had to carry over [redacted] kg from the doorstep to our second-floor apartment, despite having already paid a delivery fee of [redacted] euros. Have you ever carried [redacted] kg upstairs to the 2nd floor? I received an email from customer service offering a compensation of 25 euros, which I find completely unacceptable and absurd. My wife, who has had two prior back surgeries due to herniated discs, helped me as it was raining. She is now experiencing lower back pain and has a doctor's appointment scheduled with your physician. I am sending this email one last time in hopes that we can find a resolution. I am requesting a full refund of [redacted] euros for the delivery fee, or I will seek legal advice regarding my rights.

I had to return a bed due to TaskRabbit assembling it incorrectly, causing it to fall apart. We found extra parts unused by the assembler hidden under the bed. Ikea in Portland exchanged the bed without an issue, and a supervisor made a call to get me a credit for the damage. Unfortunately, I have not received the credit yet. The Ikea manager was very helpful in finding the purchase in their system despite it being a cash transaction. The assembly transactions were not showing on my TaskRabbit account. The assembler not only damaged the drawers that go under the bed but also omitted steps in assembling the dresser and nightstand. It was a challenging situation with a full-size white Hemnes bed, 4-drawer storage, nightstand, and 5-drawer dresser.

I am Jessica K. I paid $[redacted].96 in cash for an order at Ikea New Haven Store on 06/18/[redacted], which included heavy furniture to be delivered on 06/21/[redacted]. After moving to Stratford, USA, I had to wait an additional week for delivery, impacting my work and my parents' comfort. As a healthcare worker needing rest for patient care, this delay is causing great distress. I hope Ikea can expedite my delivery or provide alternative solutions like mattresses until my order arrives. This experience has not met my expectations of Ikea's reputation, and I trust this issue will be resolved promptly.

I am inquiring about my gift card order that hasn't arrived yet. Despite receiving an email confirming its shipment, the card still hasn't been delivered after 8 days. The order was placed on June 11, and it took 4 days to mail it, so I am quite dissatisfied with this delay. It was sent via USPS First Class from Europe to Virginia Beach. Here are the details from the email I received regarding my order #CNDXW23WBJ: Shipping Method: USPS First Class Shipping Address: Vicki Goldrich, [redacted] Goodspeed Road, Virginia Beach VA [redacted] US Quantity: 1 Value: $25.00 If you need to reach out about your order, please contact [redacted] or call [redacted] from 8:00 AM to 8:00 PM EST, seven days a week. Thank you for your assistance, IKEA Gift Card Team.

I have recently had my kitchen installed, but I am facing a delay as the Ikea shelves I need are out of stock for months. This is preventing me from putting my home on the market. My order number is [redacted]27, and I require 4 packs of 30x14 3/4 shelves and 3 packs of 24x15 shelves. I am wondering if there are larger shelves in stock that I could cut down to these sizes. Please provide the stock numbers if available. Additionally, I am encountering issues with inputting my Family number from Ikea when I receive emails; my phone number is not accepted. I have been a loyal customer of Ikea for years and have spent thousands recently. I believe it is important to inform customers who are currently ordering full kitchens that certain items may face significant delays. I am eagerly awaiting your assistance. Thank you, Gail F.

This is my 15th attempt to resolve an issue with Ikea in order to receive a refund. I must express my frustration with the customer service experience I have encountered. The staff have been passing the problem back and forth, leading me to visit multiple Ikea stores, make numerous phone calls, and still, there has been no resolution. Despite assurances that they have noted the issue and will contact me, I have not heard from them. The problem at hand is that we have been waiting for a refund for over a month now, and it is not our error. During my last visit to Ikea in Croydon, they claimed they could not locate the day bed on their system, even though it was collected from our flat. This situation is unacceptable, and I feel frustrated with the amount of time I have had to dedicate to resolving this matter. I am unable to make further purchases from Ikea as we are still awaiting our refund. I expect a prompt resolution today, as I cannot afford to take more time off work to address Ikea's mistake. To summarize, Ikea retrieved items, including a day bed, from our flat, which should be processed for a refund immediately. Your assistance in this matter is greatly appreciated. Case number: [redacted]2

I purchased an Antilop baby high chair at the Columbus, Ohio IKEA store with a scheduled pick up on July 19 or July 20. This morning, July 20, I was notified via text and email that my high chair was already picked up, even though I have not retrieved it myself. To avoid a potentially wasted trip driving 30 minutes each way to IKEA, I am seeking confirmation that the high chair is indeed available at the store before heading there.